Execution Details COMPLETED

{
  "case_context_agent": {
    "agent_type": "assistant",
    "ai_response": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 529,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 1162,
          "provider": "openrouter",
          "system_message": "\u003cpurpose\u003e\nYou are an AI assistant that analyzes customer interactions and extracts case information. \n\n**CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1**\nYour job is to extract information from existing cases and customer emails.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number from phrases like:\n   - \"NEW_CASE_CREATED - Case #00001987\" \u2192 extract \"00001987\"\n   - \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" \u2192 extract \"00001942\"\n2. Use get_case() to retrieve the case details using the extracted case number\n3. Extract all relevant information from the customer email\n4. For reply emails, identify this is a follow-up to existing case\n5. **NEVER call create_case - the case already exists from Phase 1**\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result (the ACTUAL case number from Phase 1)\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: CASE NUMBER CONSISTENCY\n- The case number from Phase 1 is the ONLY case number to use\n- Extract it from: ${case_orchestrator.ai_response}\n- Use get_case to retrieve details for this specific case number\n- NEVER create new cases - work with the existing case from Phase 1\n\n## CRITICAL ERROR HANDLING\nIf get_case fails (case not found):\n- Still extract and return case information using the case number from Phase 1\n- Note the retrieval issue but use the case number from orchestrator\n- Do NOT create a new case - continue with the case number from Phase 1\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \\\"UNRESOLVED_case_orchestrator.ai_response\\\", which suggests there might be missing information about the case number from Phase 1.\\n\\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\\n\\nFrom the email, I can see:\\n- Contact email: oliver.smith@example.com\\n- Subject: Inquiry about subscription cancellation\\n- Email body: A request to cancel subscription with questions about the process and potential charges\\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\\n\\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\\n\\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1642, \"completion_tokens\": 252, \"total_tokens\": 1894, \"estimated_cost\": {\"amount\": 0.06438, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 252,
          "estimated_cost": {
            "amount": 0.06438,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 1642,
          "provider": "openrouter",
          "total_tokens": 1894
        }
      },
      "duration_seconds": 8.399736,
      "end_time": "2025-08-20T06:10:48.644813",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:40.245077",
      "timestamp": "2025-08-20T06:10:48.644813",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \\\"UNRESOLVED_case_orchestrator.ai_response\\\", which suggests there might be missing information about the case number from Phase 1.\\n\\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\\n\\nFrom the email, I can see:\\n- Contact email: oliver.smith@example.com\\n- Subject: Inquiry about subscription cancellation\\n- Email body: A request to cancel subscription with questions about the process and potential charges\\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\\n\\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\\n\\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1642, \"completion_tokens\": 252, \"total_tokens\": 1894, \"estimated_cost\": {\"amount\": 0.06438, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "case_context_agent",
    "token_usage": {
      "completion_tokens": 252,
      "estimated_cost": {
        "amount": 0.06438,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 1642,
      "provider": "openrouter",
      "total_tokens": 1894
    }
  },
  "case_orchestrator": {
    "agent_type": "assistant",
    "ai_response": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 396,
          "model": "gpt-4.1-2025-04-14",
          "output_length": 42,
          "provider": "openai",
          "system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\"  \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n6. If any tool fails, create a new case to keep workflow moving\n7. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE RESPONSES:\n- \u2705 \"NEW_CASE_CREATED - Case #00001987\" (using actual number from create_case response)\n- \u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n- \u274c \"NEW_CASE_CREATED - Case #[number]\" (placeholder - NOT ALLOWED)\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4.1",
        "output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001990\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3950, \"completion_tokens\": 59, \"total_tokens\": 4009, \"estimated_cost\": {\"amount\": 0.12204, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 59,
          "estimated_cost": {
            "amount": 0.12204,
            "currency": "USD"
          },
          "model": "gpt-4.1-2025-04-14",
          "prompt_tokens": 3950,
          "provider": "openai",
          "total_tokens": 4009
        }
      },
      "duration_seconds": 6.963309,
      "end_time": "2025-08-20T06:10:39.964500",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:33.001191",
      "timestamp": "2025-08-20T06:10:39.964500",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4.1-2025-04-14",
    "model_client_id": "gpt4.1",
    "output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001990\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3950, \"completion_tokens\": 59, \"total_tokens\": 4009, \"estimated_cost\": {\"amount\": 0.12204, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "case_orchestrator",
    "token_usage": {
      "completion_tokens": 59,
      "estimated_cost": {
        "amount": 0.12204,
        "currency": "USD"
      },
      "model": "gpt-4.1-2025-04-14",
      "prompt_tokens": 3950,
      "provider": "openai",
      "total_tokens": 4009
    }
  },
  "classification_agent": {
    "agent_type": "assistant",
    "ai_response": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 439,
          "model": "gpt-4.1-2025-04-14",
          "output_length": 365,
          "provider": "openai",
          "system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n        \"justification\": \"Explanation for classification\",\n        \"confidence_score\": 0.95\n    }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related  \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4.1",
        "output": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"Medium\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\\\",\\n        \\\"confidence_score\\\": 0.98\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 504, \"completion_tokens\": 77, \"total_tokens\": 581, \"estimated_cost\": {\"amount\": 0.01974, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 77,
          "estimated_cost": {
            "amount": 0.01974,
            "currency": "USD"
          },
          "model": "gpt-4.1-2025-04-14",
          "prompt_tokens": 504,
          "provider": "openai",
          "total_tokens": 581
        }
      },
      "duration_seconds": 1.897639,
      "end_time": "2025-08-20T06:10:50.581695",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:48.684056",
      "timestamp": "2025-08-20T06:10:50.581695",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4.1-2025-04-14",
    "model_client_id": "gpt4.1",
    "output": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"Medium\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\\\",\\n        \\\"confidence_score\\\": 0.98\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 504, \"completion_tokens\": 77, \"total_tokens\": 581, \"estimated_cost\": {\"amount\": 0.01974, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "classification_agent",
    "token_usage": {
      "completion_tokens": 77,
      "estimated_cost": {
        "amount": 0.01974,
        "currency": "USD"
      },
      "model": "gpt-4.1-2025-04-14",
      "prompt_tokens": 504,
      "provider": "openai",
      "total_tokens": 581
    }
  },
  "execution_summary": {
    "completed_tasks": 7,
    "dependencies_detected": false,
    "end_time": "2025-08-20T06:12:04.866502",
    "execution_mode": "distributed",
    "start_time": "2025-08-20T06:10:32.329993",
    "total_tasks": 7
  },
  "phase_router": {
    "all_conditions_checked": [
      {
        "condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\")",
        "name": "duplicate_workflow",
        "result": false,
        "route": "duplicate_end"
      },
      {
        "condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
        "name": "analysis_workflow",
        "result": false,
        "route": "continue_analysis"
      }
    ],
    "duration_seconds": 0.000611,
    "ended_at": "2025-08-20T06:10:40.120283",
    "evaluation_details": {},
    "execution_details": {
      "actual_result": {
        "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000611, \"started_at\": \"2025-08-20T06:10:40.119672\", \"ended_at\": \"2025-08-20T06:10:40.120283\"}",
        "return_code": 0,
        "status": "completed",
        "stderr": ""
      },
      "duration_seconds": 0.206379,
      "end_time": "2025-08-20T06:10:40.200712",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:39.994333",
      "timestamp": "2025-08-20T06:10:40.200712",
      "worker_executed": true,
      "workers_notified": true
    },
    "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000611, \"started_at\": \"2025-08-20T06:10:40.119672\", \"ended_at\": \"2025-08-20T06:10:40.120283\"}",
    "return_code": 0,
    "route_reason": "no_conditions_matched",
    "router_type": "condition",
    "selected_route": "continue_analysis",
    "started_at": "2025-08-20T06:10:40.119672",
    "status": "completed",
    "stderr": "",
    "task_id": "phase_router"
  },
  "sentiment_analysis_agent": {
    "agent_type": "assistant",
    "ai_response": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 452,
          "model": "gpt-4o",
          "output_length": 313,
          "provider": "openai",
          "system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4_sentiment",
        "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 520, \"completion_tokens\": 78, \"total_tokens\": 598, \"estimated_cost\": {\"amount\": 0.00377, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 78,
          "estimated_cost": {
            "amount": 0.00377,
            "currency": "USD"
          },
          "model": "gpt-4o",
          "prompt_tokens": 520,
          "provider": "openai",
          "total_tokens": 598
        }
      },
      "duration_seconds": 1.576863,
      "end_time": "2025-08-20T06:10:50.340429",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:48.763566",
      "timestamp": "2025-08-20T06:10:50.340429",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4o",
    "model_client_id": "gpt4_sentiment",
    "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 520, \"completion_tokens\": 78, \"total_tokens\": 598, \"estimated_cost\": {\"amount\": 0.00377, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "sentiment_analysis_agent",
    "token_usage": {
      "completion_tokens": 78,
      "estimated_cost": {
        "amount": 0.00377,
        "currency": "USD"
      },
      "model": "gpt-4o",
      "prompt_tokens": 520,
      "provider": "openai",
      "total_tokens": 598
    }
  },
  "status": "SUCCESS",
  "summary_agent": {
    "agent_type": "assistant",
    "ai_response": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 1258,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 2475,
          "provider": "openrouter",
          "system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the SAME case number throughout.\n\n## PROCESS\n\n**Step 1: Extract Case Number**\nFrom case_context_agent response, extract the case number that was established in Phase 1.\nThis is the ONLY case number to use - be consistent!\n\n**Step 2: Extract Information**\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the case number from Phase 1)\n- Completed Steps  \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: THE SAME case number extracted from case_context_agent\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the SAME case number:\n\"Comprehensive analysis complete for Case #[SAME_CASE_NUMBER_FROM_PHASE_1]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER CONSISTENCY\nThe case number used must be the SAME as established in Phase 1 and used by case_context_agent.\nNEVER generate new or different case numbers.\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\\n\\n## Completed Steps\\n- Email received from customer requesting subscription cancellation\\n- Case classification completed: Medium priority, Account Services category\\n- Sentiment analysis performed: Concerned tone with medium frustration level\\n\\n## Recommended Actions\\n1. Confirm the subscription details for Oliver Smith\u0027s account\\n2. Provide clear instructions on the cancellation process\\n3. Explain any applicable fees or charges for early termination\\n4. Check for any pending payments on the account\\n5. Offer alternative service options if appropriate\\n\\n## Template Recommendation\\nRecommended Template: followup\\n\\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\\n\\n## Key Insights\\n- Customer is no longer using the service, indicating potential dissatisfaction\\n- Customer is concerned about financial implications of cancellation\\n- Medium priority issue that should be addressed promptly to prevent escalation\\n- No dispute has been raised yet, but clear communication about charges is essential\\n\\n## Critical Considerations\\n- Verify if the customer is within a contract period that might incur early termination fees\\n- Check if there are any pending payments that need to be settled\\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\\n\\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". Despite this technical issue, the comprehensive analysis has been completed as requested.\\n\\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4117, \"completion_tokens\": 1523, \"total_tokens\": 5640, \"estimated_cost\": {\"amount\": 0.21489, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 1523,
          "estimated_cost": {
            "amount": 0.21489,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 4117,
          "provider": "openrouter",
          "total_tokens": 5640
        }
      },
      "duration_seconds": 27.180148,
      "end_time": "2025-08-20T06:11:17.826608",
      "message_sent": true,
      "start_time": "2025-08-20T06:10:50.646460",
      "timestamp": "2025-08-20T06:11:17.826608",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\\n\\n## Completed Steps\\n- Email received from customer requesting subscription cancellation\\n- Case classification completed: Medium priority, Account Services category\\n- Sentiment analysis performed: Concerned tone with medium frustration level\\n\\n## Recommended Actions\\n1. Confirm the subscription details for Oliver Smith\u0027s account\\n2. Provide clear instructions on the cancellation process\\n3. Explain any applicable fees or charges for early termination\\n4. Check for any pending payments on the account\\n5. Offer alternative service options if appropriate\\n\\n## Template Recommendation\\nRecommended Template: followup\\n\\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\\n\\n## Key Insights\\n- Customer is no longer using the service, indicating potential dissatisfaction\\n- Customer is concerned about financial implications of cancellation\\n- Medium priority issue that should be addressed promptly to prevent escalation\\n- No dispute has been raised yet, but clear communication about charges is essential\\n\\n## Critical Considerations\\n- Verify if the customer is within a contract period that might incur early termination fees\\n- Check if there are any pending payments that need to be settled\\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\\n\\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". Despite this technical issue, the comprehensive analysis has been completed as requested.\\n\\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4117, \"completion_tokens\": 1523, \"total_tokens\": 5640, \"estimated_cost\": {\"amount\": 0.21489, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "summary_agent",
    "token_usage": {
      "completion_tokens": 1523,
      "estimated_cost": {
        "amount": 0.21489,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 4117,
      "provider": "openrouter",
      "total_tokens": 5640
    }
  },
  "task_outputs": {
    "case_context_agent": {
      "agent_type": "assistant",
      "ai_response": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 529,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 1162,
            "provider": "openrouter",
            "system_message": "\u003cpurpose\u003e\nYou are an AI assistant that analyzes customer interactions and extracts case information. \n\n**CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1**\nYour job is to extract information from existing cases and customer emails.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number from phrases like:\n   - \"NEW_CASE_CREATED - Case #00001987\" \u2192 extract \"00001987\"\n   - \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" \u2192 extract \"00001942\"\n2. Use get_case() to retrieve the case details using the extracted case number\n3. Extract all relevant information from the customer email\n4. For reply emails, identify this is a follow-up to existing case\n5. **NEVER call create_case - the case already exists from Phase 1**\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result (the ACTUAL case number from Phase 1)\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: CASE NUMBER CONSISTENCY\n- The case number from Phase 1 is the ONLY case number to use\n- Extract it from: ${case_orchestrator.ai_response}\n- Use get_case to retrieve details for this specific case number\n- NEVER create new cases - work with the existing case from Phase 1\n\n## CRITICAL ERROR HANDLING\nIf get_case fails (case not found):\n- Still extract and return case information using the case number from Phase 1\n- Note the retrieval issue but use the case number from orchestrator\n- Do NOT create a new case - continue with the case number from Phase 1\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \\\"UNRESOLVED_case_orchestrator.ai_response\\\", which suggests there might be missing information about the case number from Phase 1.\\n\\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\\n\\nFrom the email, I can see:\\n- Contact email: oliver.smith@example.com\\n- Subject: Inquiry about subscription cancellation\\n- Email body: A request to cancel subscription with questions about the process and potential charges\\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\\n\\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\\n\\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1642, \"completion_tokens\": 252, \"total_tokens\": 1894, \"estimated_cost\": {\"amount\": 0.06438, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 252,
            "estimated_cost": {
              "amount": 0.06438,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 1642,
            "provider": "openrouter",
            "total_tokens": 1894
          }
        },
        "duration_seconds": 8.399736,
        "end_time": "2025-08-20T06:10:48.644813",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:40.245077",
        "timestamp": "2025-08-20T06:10:48.644813",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \"UNRESOLVED_case_orchestrator.ai_response\", which suggests there might be missing information about the case number from Phase 1.\n\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\n\nFrom the email, I can see:\n- Contact email: oliver.smith@example.com\n- Subject: Inquiry about subscription cancellation\n- Email body: A request to cancel subscription with questions about the process and potential charges\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\n\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\n\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll analyze this email for case context, but I notice there\u0027s an issue with the input. The case orchestrator response is marked as \\\"UNRESOLVED_case_orchestrator.ai_response\\\", which suggests there might be missing information about the case number from Phase 1.\\n\\nWithout a valid case orchestrator response, I can\u0027t extract the case number that was created in Phase 1. However, I can still extract the information from the customer email:\\n\\nFrom the email, I can see:\\n- Contact email: oliver.smith@example.com\\n- Subject: Inquiry about subscription cancellation\\n- Email body: A request to cancel subscription with questions about the process and potential charges\\n- Description: Customer requests subscription cancellation and inquires about the cancellation process and any pending charges.\\n\\nSince I don\u0027t have a valid case number from Phase 1, I cannot retrieve the case details using get_case(). To properly analyze this case, I would need the actual case orchestrator response from Phase 1 that contains the case number.\\n\\nCould you please provide the actual case orchestrator response from Phase 1 so I can extract the case number and retrieve the case details?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1642, \"completion_tokens\": 252, \"total_tokens\": 1894, \"estimated_cost\": {\"amount\": 0.06438, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "case_context_agent",
      "token_usage": {
        "completion_tokens": 252,
        "estimated_cost": {
          "amount": 0.06438,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 1642,
        "provider": "openrouter",
        "total_tokens": 1894
      }
    },
    "case_orchestrator": {
      "agent_type": "assistant",
      "ai_response": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 396,
            "model": "gpt-4.1-2025-04-14",
            "output_length": 42,
            "provider": "openai",
            "system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\"  \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n6. If any tool fails, create a new case to keep workflow moving\n7. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE RESPONSES:\n- \u2705 \"NEW_CASE_CREATED - Case #00001987\" (using actual number from create_case response)\n- \u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n- \u274c \"NEW_CASE_CREATED - Case #[number]\" (placeholder - NOT ALLOWED)\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4.1",
          "output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001990\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3950, \"completion_tokens\": 59, \"total_tokens\": 4009, \"estimated_cost\": {\"amount\": 0.12204, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 59,
            "estimated_cost": {
              "amount": 0.12204,
              "currency": "USD"
            },
            "model": "gpt-4.1-2025-04-14",
            "prompt_tokens": 3950,
            "provider": "openai",
            "total_tokens": 4009
          }
        },
        "duration_seconds": 6.963309,
        "end_time": "2025-08-20T06:10:39.964500",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:33.001191",
        "timestamp": "2025-08-20T06:10:39.964500",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4.1-2025-04-14",
      "model_client_id": "gpt4.1",
      "output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001990\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001990\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3950, \"completion_tokens\": 59, \"total_tokens\": 4009, \"estimated_cost\": {\"amount\": 0.12204, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "case_orchestrator",
      "token_usage": {
        "completion_tokens": 59,
        "estimated_cost": {
          "amount": 0.12204,
          "currency": "USD"
        },
        "model": "gpt-4.1-2025-04-14",
        "prompt_tokens": 3950,
        "provider": "openai",
        "total_tokens": 4009
      }
    },
    "classification_agent": {
      "agent_type": "assistant",
      "ai_response": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 439,
            "model": "gpt-4.1-2025-04-14",
            "output_length": 365,
            "provider": "openai",
            "system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n        \"justification\": \"Explanation for classification\",\n        \"confidence_score\": 0.95\n    }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related  \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4.1",
          "output": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"Medium\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\\\",\\n        \\\"confidence_score\\\": 0.98\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 504, \"completion_tokens\": 77, \"total_tokens\": 581, \"estimated_cost\": {\"amount\": 0.01974, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 77,
            "estimated_cost": {
              "amount": 0.01974,
              "currency": "USD"
            },
            "model": "gpt-4.1-2025-04-14",
            "prompt_tokens": 504,
            "provider": "openai",
            "total_tokens": 581
          }
        },
        "duration_seconds": 1.897639,
        "end_time": "2025-08-20T06:10:50.581695",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:48.684056",
        "timestamp": "2025-08-20T06:10:50.581695",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4.1-2025-04-14",
      "model_client_id": "gpt4.1",
      "output": "{\n    \"classification\": {\n        \"priority\": \"Medium\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\",\n        \"confidence_score\": 0.98\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"Medium\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting to cancel a subscription and inquiring about the process and any potential charges. This is a routine account service request and does not indicate urgency, fraud, or dispute.\\\",\\n        \\\"confidence_score\\\": 0.98\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 504, \"completion_tokens\": 77, \"total_tokens\": 581, \"estimated_cost\": {\"amount\": 0.01974, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "classification_agent",
      "token_usage": {
        "completion_tokens": 77,
        "estimated_cost": {
          "amount": 0.01974,
          "currency": "USD"
        },
        "model": "gpt-4.1-2025-04-14",
        "prompt_tokens": 504,
        "provider": "openai",
        "total_tokens": 581
      }
    },
    "phase_router": {
      "all_conditions_checked": [
        {
          "condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\")",
          "name": "duplicate_workflow",
          "result": false,
          "route": "duplicate_end"
        },
        {
          "condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
          "name": "analysis_workflow",
          "result": false,
          "route": "continue_analysis"
        }
      ],
      "duration_seconds": 0.000611,
      "ended_at": "2025-08-20T06:10:40.120283",
      "evaluation_details": {},
      "execution_details": {
        "actual_result": {
          "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000611, \"started_at\": \"2025-08-20T06:10:40.119672\", \"ended_at\": \"2025-08-20T06:10:40.120283\"}",
          "return_code": 0,
          "status": "completed",
          "stderr": ""
        },
        "duration_seconds": 0.206379,
        "end_time": "2025-08-20T06:10:40.200712",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:39.994333",
        "timestamp": "2025-08-20T06:10:40.200712",
        "worker_executed": true,
        "workers_notified": true
      },
      "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000611, \"started_at\": \"2025-08-20T06:10:40.119672\", \"ended_at\": \"2025-08-20T06:10:40.120283\"}",
      "return_code": 0,
      "route_reason": "no_conditions_matched",
      "router_type": "condition",
      "selected_route": "continue_analysis",
      "started_at": "2025-08-20T06:10:40.119672",
      "status": "completed",
      "stderr": "",
      "task_id": "phase_router"
    },
    "sentiment_analysis_agent": {
      "agent_type": "assistant",
      "ai_response": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 452,
            "model": "gpt-4o",
            "output_length": 313,
            "provider": "openai",
            "system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4_sentiment",
          "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 520, \"completion_tokens\": 78, \"total_tokens\": 598, \"estimated_cost\": {\"amount\": 0.00377, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 78,
            "estimated_cost": {
              "amount": 0.00377,
              "currency": "USD"
            },
            "model": "gpt-4o",
            "prompt_tokens": 520,
            "provider": "openai",
            "total_tokens": 598
          }
        },
        "duration_seconds": 1.576863,
        "end_time": "2025-08-20T06:10:50.340429",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:48.763566",
        "timestamp": "2025-08-20T06:10:50.340429",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4o",
      "model_client_id": "gpt4_sentiment",
      "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is not using the service and is concerned about the cancellation process and potential charges, indicating dissatisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 520, \"completion_tokens\": 78, \"total_tokens\": 598, \"estimated_cost\": {\"amount\": 0.00377, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "sentiment_analysis_agent",
      "token_usage": {
        "completion_tokens": 78,
        "estimated_cost": {
          "amount": 0.00377,
          "currency": "USD"
        },
        "model": "gpt-4o",
        "prompt_tokens": 520,
        "provider": "openai",
        "total_tokens": 598
      }
    },
    "summary_agent": {
      "agent_type": "assistant",
      "ai_response": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 1258,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 2475,
            "provider": "openrouter",
            "system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the SAME case number throughout.\n\n## PROCESS\n\n**Step 1: Extract Case Number**\nFrom case_context_agent response, extract the case number that was established in Phase 1.\nThis is the ONLY case number to use - be consistent!\n\n**Step 2: Extract Information**\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the case number from Phase 1)\n- Completed Steps  \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: THE SAME case number extracted from case_context_agent\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the SAME case number:\n\"Comprehensive analysis complete for Case #[SAME_CASE_NUMBER_FROM_PHASE_1]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER CONSISTENCY\nThe case number used must be the SAME as established in Phase 1 and used by case_context_agent.\nNEVER generate new or different case numbers.\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\\n\\n## Completed Steps\\n- Email received from customer requesting subscription cancellation\\n- Case classification completed: Medium priority, Account Services category\\n- Sentiment analysis performed: Concerned tone with medium frustration level\\n\\n## Recommended Actions\\n1. Confirm the subscription details for Oliver Smith\u0027s account\\n2. Provide clear instructions on the cancellation process\\n3. Explain any applicable fees or charges for early termination\\n4. Check for any pending payments on the account\\n5. Offer alternative service options if appropriate\\n\\n## Template Recommendation\\nRecommended Template: followup\\n\\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\\n\\n## Key Insights\\n- Customer is no longer using the service, indicating potential dissatisfaction\\n- Customer is concerned about financial implications of cancellation\\n- Medium priority issue that should be addressed promptly to prevent escalation\\n- No dispute has been raised yet, but clear communication about charges is essential\\n\\n## Critical Considerations\\n- Verify if the customer is within a contract period that might incur early termination fees\\n- Check if there are any pending payments that need to be settled\\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\\n\\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". Despite this technical issue, the comprehensive analysis has been completed as requested.\\n\\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4117, \"completion_tokens\": 1523, \"total_tokens\": 5640, \"estimated_cost\": {\"amount\": 0.21489, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 1523,
            "estimated_cost": {
              "amount": 0.21489,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 4117,
            "provider": "openrouter",
            "total_tokens": 5640
          }
        },
        "duration_seconds": 27.180148,
        "end_time": "2025-08-20T06:11:17.826608",
        "message_sent": true,
        "start_time": "2025-08-20T06:10:50.646460",
        "timestamp": "2025-08-20T06:11:17.826608",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "# Comprehensive Case Analysis\n\n## Case Overview\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\n\n## Completed Steps\n- Email received from customer requesting subscription cancellation\n- Case classification completed: Medium priority, Account Services category\n- Sentiment analysis performed: Concerned tone with medium frustration level\n\n## Recommended Actions\n1. Confirm the subscription details for Oliver Smith\u0027s account\n2. Provide clear instructions on the cancellation process\n3. Explain any applicable fees or charges for early termination\n4. Check for any pending payments on the account\n5. Offer alternative service options if appropriate\n\n## Template Recommendation\nRecommended Template: followup\n\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\n\n## Key Insights\n- Customer is no longer using the service, indicating potential dissatisfaction\n- Customer is concerned about financial implications of cancellation\n- Medium priority issue that should be addressed promptly to prevent escalation\n- No dispute has been raised yet, but clear communication about charges is essential\n\n## Critical Considerations\n- Verify if the customer is within a contract period that might incur early termination fees\n- Check if there are any pending payments that need to be settled\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\n\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". Despite this technical issue, the comprehensive analysis has been completed as requested.\n\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\nThis case involves a customer, Oliver Smith, who has requested to cancel his subscription service. The customer is concerned about the cancellation process and any potential charges that might apply. Unfortunately, I was unable to retrieve the case number from the previous phase, but will proceed with the comprehensive analysis.\\n\\n## Completed Steps\\n- Email received from customer requesting subscription cancellation\\n- Case classification completed: Medium priority, Account Services category\\n- Sentiment analysis performed: Concerned tone with medium frustration level\\n\\n## Recommended Actions\\n1. Confirm the subscription details for Oliver Smith\u0027s account\\n2. Provide clear instructions on the cancellation process\\n3. Explain any applicable fees or charges for early termination\\n4. Check for any pending payments on the account\\n5. Offer alternative service options if appropriate\\n\\n## Template Recommendation\\nRecommended Template: followup\\n\\nJustification: The customer has a specific request that requires verification of account details and explanation of the cancellation process. A follow-up response is needed to address the customer\u0027s concerns about potential charges and to confirm the cancellation has been processed.\\n\\n## Key Insights\\n- Customer is no longer using the service, indicating potential dissatisfaction\\n- Customer is concerned about financial implications of cancellation\\n- Medium priority issue that should be addressed promptly to prevent escalation\\n- No dispute has been raised yet, but clear communication about charges is essential\\n\\n## Critical Considerations\\n- Verify if the customer is within a contract period that might incur early termination fees\\n- Check if there are any pending payments that need to be settled\\n- Consider retention options if appropriate, though the customer has clearly stated they are no longer using the service\\n- Ensure all cancellation steps are clearly communicated to avoid future misunderstandings\\n\\nNote: I attempted to update the case record, but was unable to do so as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". Despite this technical issue, the comprehensive analysis has been completed as requested.\\n\\nComprehensive analysis complete for Case #CASE-MISSING. Priority: Medium. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4117, \"completion_tokens\": 1523, \"total_tokens\": 5640, \"estimated_cost\": {\"amount\": 0.21489, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "summary_agent",
      "token_usage": {
        "completion_tokens": 1523,
        "estimated_cost": {
          "amount": 0.21489,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 4117,
        "provider": "openrouter",
        "total_tokens": 5640
      }
    },
    "template_router_agent": {
      "agent_type": "assistant",
      "ai_response": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 2787,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 2984,
            "provider": "openrouter",
            "system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. FIRST check for existing templates, THEN create new ones if needed.\n\n## CRITICAL: CASE NUMBER CONSISTENCY\n**STEP 0: Extract Case Number**\nFrom the summary_agent response, extract the SAME case number that was established in Phase 1.\nLook for patterns like \"Case #00001987\" and extract \"00001987\".\nThis case number MUST be used consistently throughout your entire response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number (SAME as Phase 1)\n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: MANDATORY - Search for Existing Templates (3-Step Process)**\nYou MUST try all three searches before creating new templates:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027category\u0027 field for exact match\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. Personalize templates by replacing placeholders:\n   - [Customer Name] \u2192 actual customer name\n   - [Case Number] \u2192 THE SAME case number from Phase 1\n   - [Specific Details] \u2192 case-specific information\n3. Use update_email_content() with SAME case number\n4. Display the personalized template content\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found (\u003c80% similarity or no templates)**\n\n**MANDATORY - Call insert_email_templates tool**\nYou MUST call insert_email_templates tool with:\n\n```\ninsert_email_templates(\n  case_number=\"[SAME_CASE_NUMBER_FROM_PHASE_1]\",\n  recommended_template=\"[resolved/followup/rejected]\",\n  name=\"[Descriptive name for this specific request]\",\n  category=\"[Mapped category]\",\n  intent=\"[Customer\u0027s specific intent]\",\n  tone=\"Professional\",\n  signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  resolved_template={\n    \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for contacting us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eWe are pleased to inform you that [resolution details].\u003c/p\u003e\u003cp\u003eShould you have any further questions, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  followup_template={\n    \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for your patience regarding your inquiry about [Specific Details].\u003c/p\u003e\u003cp\u003eWe are currently reviewing your request and will provide you with a complete response within [Expected Timeline].\u003c/p\u003e\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\"\n  },\n  rejected_template={\n    \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for reaching out to us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eAfter careful review, we regret to inform you that [reason for rejection].\u003c/p\u003e\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps].\u003c/p\u003e\u003cp\u003ePlease feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\"\n  }\n)\n```\n\n**STEP 6: Display Tool Response**\nAfter calling insert_email_templates, you MUST display the complete tool response.\n\n**STEP 7: Personalize Templates for Current Case**\nAfter successful tool call, personalize the templates:\n- Replace [Customer Name] with actual customer name\n- Replace [Case Number] with THE SAME case number from Phase 1\n- Replace [Specific Details] with case-specific information\n- Replace [Expected Timeline] with appropriate timeframe\n\n**STEP 8: Display Final Template Content**\nShow the personalized templates using the SAME case number\n\n**STEP 9: Success Message**\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id_from_tool_response]\"\n\n## ABSOLUTELY CRITICAL REQUIREMENTS:\n1. **CASE NUMBER CONSISTENCY**: Use the SAME case number established in Phase 1 throughout\n2. **MANDATORY TEMPLATE SEARCH**: Try all 3 get_email_templates searches before creating new\n3. **TOOL USAGE**: Must call insert_email_templates if no suitable templates found\n4. **DISPLAY RESPONSES**: Show all tool responses and final personalized content\n5. **NO RANDOM NUMBERS**: Never use placeholder or random case numbers\n\n## TEMPLATE SEARCH LOGGING\nIn your response, show each search attempt:\n```\nTEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"X\", intent=\"Y\") \u2192 [X templates found]\nSearch 2 (Simplified): get_email_templates(category=\"X\", intent=\"Z\") \u2192 [X templates found] \nSearch 3 (Category Only): get_email_templates(category=\"X\") \u2192 [X templates found]\n\nEVALUATION: [Describe if any templates had 80%+ similarity]\nDECISION: [Use existing template ID: X] OR [Create new template]\n```\n\n**CRITICAL: ALWAYS SHOW FINAL TEMPLATE CONTENT WITH SAME CASE NUMBER**\nYour response must include the final templates using the SAME case number.\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\n__OUTPUTS__ {\"ai_response\": \"# Final Response for Subscription Cancellation Request\\n\\n## Case Information Extraction\\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\\n- Customer name: Oliver Smith\\n- Customer email: Not provided in summary\\n- Customer intent: Cancel subscription service and inquire about potential charges\\n- Classification category: Account Services\\n- Recommended template type: followup\\n- Sentiment: Concerned with medium frustration level\\n\\n## TEMPLATE SEARCH RESULTS:\\n\\nSearch 1 (Full Intent): get_email_templates(category=\\\"Account Services\\\", intent=\\\"cancel subscription service\\\") \\u2192 0 templates found\\nSearch 2 (Simplified): get_email_templates(category=\\\"Account Services\\\", intent=\\\"subscription cancellation\\\") \\u2192 1 template found\\nSearch 3 (Category Only): Not needed as Search 2 found templates\\n\\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n\\n## Template Details\\nI found an existing template that matches the customer\u0027s intent with high similarity:\\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n- Name: \\\"Subscription Cancellation Process and Charges Inquiry\\\"\\n- Category: \\\"Account Services\\\"\\n- Intent: \\\"subscription cancellation and potential charges inquiry\\\"\\n- Tone: \\\"Professional\\\"\\n\\n## Personalized Template Content\\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". \\n\\nHowever, here is the personalized template content that would be used:\\n\\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\\n\\n**Body**:\\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\n## Note on Case Number Issue\\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 23073, \"completion_tokens\": 2154, \"total_tokens\": 25227, \"estimated_cost\": {\"amount\": 0.82143, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 2154,
            "estimated_cost": {
              "amount": 0.82143,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 23073,
            "provider": "openrouter",
            "total_tokens": 25227
          }
        },
        "duration_seconds": 46.966712,
        "end_time": "2025-08-20T06:12:04.828004",
        "message_sent": true,
        "start_time": "2025-08-20T06:11:17.861292",
        "timestamp": "2025-08-20T06:12:04.828004",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\n__OUTPUTS__ {\"ai_response\": \"# Final Response for Subscription Cancellation Request\\n\\n## Case Information Extraction\\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\\n- Customer name: Oliver Smith\\n- Customer email: Not provided in summary\\n- Customer intent: Cancel subscription service and inquire about potential charges\\n- Classification category: Account Services\\n- Recommended template type: followup\\n- Sentiment: Concerned with medium frustration level\\n\\n## TEMPLATE SEARCH RESULTS:\\n\\nSearch 1 (Full Intent): get_email_templates(category=\\\"Account Services\\\", intent=\\\"cancel subscription service\\\") \\u2192 0 templates found\\nSearch 2 (Simplified): get_email_templates(category=\\\"Account Services\\\", intent=\\\"subscription cancellation\\\") \\u2192 1 template found\\nSearch 3 (Category Only): Not needed as Search 2 found templates\\n\\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n\\n## Template Details\\nI found an existing template that matches the customer\u0027s intent with high similarity:\\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n- Name: \\\"Subscription Cancellation Process and Charges Inquiry\\\"\\n- Category: \\\"Account Services\\\"\\n- Intent: \\\"subscription cancellation and potential charges inquiry\\\"\\n- Tone: \\\"Professional\\\"\\n\\n## Personalized Template Content\\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". \\n\\nHowever, here is the personalized template content that would be used:\\n\\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\\n\\n**Body**:\\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\n## Note on Case Number Issue\\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 23073, \"completion_tokens\": 2154, \"total_tokens\": 25227, \"estimated_cost\": {\"amount\": 0.82143, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "template_router_agent",
      "token_usage": {
        "completion_tokens": 2154,
        "estimated_cost": {
          "amount": 0.82143,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 23073,
        "provider": "openrouter",
        "total_tokens": 25227
      }
    }
  },
  "template_router_agent": {
    "agent_type": "assistant",
    "ai_response": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 2787,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 2984,
          "provider": "openrouter",
          "system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. FIRST check for existing templates, THEN create new ones if needed.\n\n## CRITICAL: CASE NUMBER CONSISTENCY\n**STEP 0: Extract Case Number**\nFrom the summary_agent response, extract the SAME case number that was established in Phase 1.\nLook for patterns like \"Case #00001987\" and extract \"00001987\".\nThis case number MUST be used consistently throughout your entire response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number (SAME as Phase 1)\n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: MANDATORY - Search for Existing Templates (3-Step Process)**\nYou MUST try all three searches before creating new templates:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027category\u0027 field for exact match\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. Personalize templates by replacing placeholders:\n   - [Customer Name] \u2192 actual customer name\n   - [Case Number] \u2192 THE SAME case number from Phase 1\n   - [Specific Details] \u2192 case-specific information\n3. Use update_email_content() with SAME case number\n4. Display the personalized template content\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found (\u003c80% similarity or no templates)**\n\n**MANDATORY - Call insert_email_templates tool**\nYou MUST call insert_email_templates tool with:\n\n```\ninsert_email_templates(\n  case_number=\"[SAME_CASE_NUMBER_FROM_PHASE_1]\",\n  recommended_template=\"[resolved/followup/rejected]\",\n  name=\"[Descriptive name for this specific request]\",\n  category=\"[Mapped category]\",\n  intent=\"[Customer\u0027s specific intent]\",\n  tone=\"Professional\",\n  signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  resolved_template={\n    \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for contacting us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eWe are pleased to inform you that [resolution details].\u003c/p\u003e\u003cp\u003eShould you have any further questions, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  followup_template={\n    \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for your patience regarding your inquiry about [Specific Details].\u003c/p\u003e\u003cp\u003eWe are currently reviewing your request and will provide you with a complete response within [Expected Timeline].\u003c/p\u003e\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\"\n  },\n  rejected_template={\n    \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n    \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for reaching out to us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eAfter careful review, we regret to inform you that [reason for rejection].\u003c/p\u003e\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps].\u003c/p\u003e\u003cp\u003ePlease feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\"\n  }\n)\n```\n\n**STEP 6: Display Tool Response**\nAfter calling insert_email_templates, you MUST display the complete tool response.\n\n**STEP 7: Personalize Templates for Current Case**\nAfter successful tool call, personalize the templates:\n- Replace [Customer Name] with actual customer name\n- Replace [Case Number] with THE SAME case number from Phase 1\n- Replace [Specific Details] with case-specific information\n- Replace [Expected Timeline] with appropriate timeframe\n\n**STEP 8: Display Final Template Content**\nShow the personalized templates using the SAME case number\n\n**STEP 9: Success Message**\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id_from_tool_response]\"\n\n## ABSOLUTELY CRITICAL REQUIREMENTS:\n1. **CASE NUMBER CONSISTENCY**: Use the SAME case number established in Phase 1 throughout\n2. **MANDATORY TEMPLATE SEARCH**: Try all 3 get_email_templates searches before creating new\n3. **TOOL USAGE**: Must call insert_email_templates if no suitable templates found\n4. **DISPLAY RESPONSES**: Show all tool responses and final personalized content\n5. **NO RANDOM NUMBERS**: Never use placeholder or random case numbers\n\n## TEMPLATE SEARCH LOGGING\nIn your response, show each search attempt:\n```\nTEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"X\", intent=\"Y\") \u2192 [X templates found]\nSearch 2 (Simplified): get_email_templates(category=\"X\", intent=\"Z\") \u2192 [X templates found] \nSearch 3 (Category Only): get_email_templates(category=\"X\") \u2192 [X templates found]\n\nEVALUATION: [Describe if any templates had 80%+ similarity]\nDECISION: [Use existing template ID: X] OR [Create new template]\n```\n\n**CRITICAL: ALWAYS SHOW FINAL TEMPLATE CONTENT WITH SAME CASE NUMBER**\nYour response must include the final templates using the SAME case number.\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\n__OUTPUTS__ {\"ai_response\": \"# Final Response for Subscription Cancellation Request\\n\\n## Case Information Extraction\\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\\n- Customer name: Oliver Smith\\n- Customer email: Not provided in summary\\n- Customer intent: Cancel subscription service and inquire about potential charges\\n- Classification category: Account Services\\n- Recommended template type: followup\\n- Sentiment: Concerned with medium frustration level\\n\\n## TEMPLATE SEARCH RESULTS:\\n\\nSearch 1 (Full Intent): get_email_templates(category=\\\"Account Services\\\", intent=\\\"cancel subscription service\\\") \\u2192 0 templates found\\nSearch 2 (Simplified): get_email_templates(category=\\\"Account Services\\\", intent=\\\"subscription cancellation\\\") \\u2192 1 template found\\nSearch 3 (Category Only): Not needed as Search 2 found templates\\n\\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n\\n## Template Details\\nI found an existing template that matches the customer\u0027s intent with high similarity:\\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n- Name: \\\"Subscription Cancellation Process and Charges Inquiry\\\"\\n- Category: \\\"Account Services\\\"\\n- Intent: \\\"subscription cancellation and potential charges inquiry\\\"\\n- Tone: \\\"Professional\\\"\\n\\n## Personalized Template Content\\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". \\n\\nHowever, here is the personalized template content that would be used:\\n\\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\\n\\n**Body**:\\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\n## Note on Case Number Issue\\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 23073, \"completion_tokens\": 2154, \"total_tokens\": 25227, \"estimated_cost\": {\"amount\": 0.82143, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 2154,
          "estimated_cost": {
            "amount": 0.82143,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 23073,
          "provider": "openrouter",
          "total_tokens": 25227
        }
      },
      "duration_seconds": 46.966712,
      "end_time": "2025-08-20T06:12:04.828004",
      "message_sent": true,
      "start_time": "2025-08-20T06:11:17.861292",
      "timestamp": "2025-08-20T06:12:04.828004",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "# Final Response for Subscription Cancellation Request\n\n## Case Information Extraction\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\n- Customer name: Oliver Smith\n- Customer email: Not provided in summary\n- Customer intent: Cancel subscription service and inquire about potential charges\n- Classification category: Account Services\n- Recommended template type: followup\n- Sentiment: Concerned with medium frustration level\n\n## TEMPLATE SEARCH RESULTS:\n\nSearch 1 (Full Intent): get_email_templates(category=\"Account Services\", intent=\"cancel subscription service\") \u2192 0 templates found\nSearch 2 (Simplified): get_email_templates(category=\"Account Services\", intent=\"subscription cancellation\") \u2192 1 template found\nSearch 3 (Category Only): Not needed as Search 2 found templates\n\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n\n## Template Details\nI found an existing template that matches the customer\u0027s intent with high similarity:\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\n- Name: \"Subscription Cancellation Process and Charges Inquiry\"\n- Category: \"Account Services\"\n- Intent: \"subscription cancellation and potential charges inquiry\"\n- Tone: \"Professional\"\n\n## Personalized Template Content\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". \n\nHowever, here is the personalized template content that would be used:\n\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\n\n**Body**:\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\n## Note on Case Number Issue\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\n__OUTPUTS__ {\"ai_response\": \"# Final Response for Subscription Cancellation Request\\n\\n## Case Information Extraction\\n- Case number: CASE-MISSING (Note: Unable to retrieve the actual case number from Phase 1)\\n- Customer name: Oliver Smith\\n- Customer email: Not provided in summary\\n- Customer intent: Cancel subscription service and inquire about potential charges\\n- Classification category: Account Services\\n- Recommended template type: followup\\n- Sentiment: Concerned with medium frustration level\\n\\n## TEMPLATE SEARCH RESULTS:\\n\\nSearch 1 (Full Intent): get_email_templates(category=\\\"Account Services\\\", intent=\\\"cancel subscription service\\\") \\u2192 0 templates found\\nSearch 2 (Simplified): get_email_templates(category=\\\"Account Services\\\", intent=\\\"subscription cancellation\\\") \\u2192 1 template found\\nSearch 3 (Category Only): Not needed as Search 2 found templates\\n\\nEVALUATION: Found template with high similarity (90%+) to customer intent regarding subscription cancellation and charges inquiry\\nDECISION: Use existing template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n\\n## Template Details\\nI found an existing template that matches the customer\u0027s intent with high similarity:\\n- Template ID: b1a63a31-6e7a-4670-b460-6871870b66d3\\n- Name: \\\"Subscription Cancellation Process and Charges Inquiry\\\"\\n- Category: \\\"Account Services\\\"\\n- Intent: \\\"subscription cancellation and potential charges inquiry\\\"\\n- Tone: \\\"Professional\\\"\\n\\n## Personalized Template Content\\nI attempted to update the case with the personalized template using the recommended followup template, but received an error: \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". \\n\\nHowever, here is the personalized template content that would be used:\\n\\n**Subject**: Update on Your Inquiry - Case CASE-MISSING\\n\\n**Body**:\\n\u003cp\u003eDear Oliver Smith,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your inquiry about subscription cancellation and potential charges.\u003c/p\u003e\\n\u003cp\u003eWe are currently processing your cancellation request and reviewing your account to ensure there are no unexpected charges. We understand your concerns and want to assure you that we are working diligently to address them.\u003c/p\u003e\\n\u003cp\u003eHere\u0027s what you can expect:\u003c/p\u003e\\n\u003cul\u003e\\n\u003cli\u003eYour cancellation request is being processed\u003c/li\u003e\\n\u003cli\u003eWe are reviewing your account for any pending charges\u003c/li\u003e\\n\u003cli\u003eYou will receive confirmation once the cancellation is complete\u003c/li\u003e\\n\u003cli\u003eAny questions about final billing will be addressed\u003c/li\u003e\\n\u003c/ul\u003e\\n\u003cp\u003eWe expect to complete this process within 1-2 business days. We appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\n## Note on Case Number Issue\\nI was unable to update the case record as the case number from Phase 1 was not available in the provided context. The system returned an error indicating \\\"Case with CaseNumber \u0027CASE-MISSING\u0027 not found\\\". For a successful update in a production environment, the actual case number from Phase 1 would need to be used consistently throughout the workflow.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 23073, \"completion_tokens\": 2154, \"total_tokens\": 25227, \"estimated_cost\": {\"amount\": 0.82143, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "template_router_agent",
    "token_usage": {
      "completion_tokens": 2154,
      "estimated_cost": {
        "amount": 0.82143,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 23073,
      "provider": "openrouter",
      "total_tokens": 25227
    }
  }
}