Complete Execution Output (JSON):
{
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"ai_response": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia",
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"system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Parse Case Orchestrator Result**\nFrom the orchestrator result, extract the case number from phrases like:\n- \"NEW_CASE_CREATED - Case #00001993\" \u2192 extract \"00001993\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" \u2192 extract \"00001942\"\n- \"DUPLICATE_PROCESSED - Case linked to #00001995\" \u2192 extract \"00001995\"\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_orchestrator]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS extract the actual case number from the orchestrator response\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n"
},
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"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context from the provided information.\\n\\nI notice that the orchestrator result is showing \\\"UNRESOLVED_case_orchestrator.ai_response\\\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A\\n**CUSTOMER_EMAIL**: mia.wilson@example.com\\n**CUSTOMER_NAME**: Mia Wilson\\n**SUBJECT**: Unable to update payment method\\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\\n\\n## EMAIL CONTENT\\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1725, \"completion_tokens\": 252, \"total_tokens\": 1977, \"estimated_cost\": {\"amount\": 0.06687, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"model": "anthropic/claude-3.7-sonnet",
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"output": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context from the provided information.\\n\\nI notice that the orchestrator result is showing \\\"UNRESOLVED_case_orchestrator.ai_response\\\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A\\n**CUSTOMER_EMAIL**: mia.wilson@example.com\\n**CUSTOMER_NAME**: Mia Wilson\\n**SUBJECT**: Unable to update payment method\\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\\n\\n## EMAIL CONTENT\\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1725, \"completion_tokens\": 252, \"total_tokens\": 1977, \"estimated_cost\": {\"amount\": 0.06687, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "DUPLICATE_PROCESSED - Case linked to #00001997",
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"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE CORRECT PROCESSING:\n```\nInput: Email references \"Case #00001942\" but case doesn\u0027t exist\n\n1. Call get_case(\"00001942\") \u2192 Error: Case not found\n2. Call create_case(...) \u2192 Response: {\"CaseNumber\": \"00001994\", \"Id\": \"500XYZ\"}\n3. Extract \"00001994\" from response\n4. Output: \"NEW_CASE_CREATED - Case #00001994\"\n```\n\n## NEVER DO THIS:\n\u274c \"NEW_CASE_CREATED - Case #00001942\" (using non-existent case number)\n\u274c \"NEW_CASE_CREATED - Case #PLACEHOLDER\" (using placeholder)\n\n## ALWAYS DO THIS:\n\u2705 \"NEW_CASE_CREATED - Case #00001994\" (using actual number from create_case response)\n\u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n"
},
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"output": "DUPLICATE_PROCESSED - Case linked to #00001997\n__OUTPUTS__ {\"ai_response\": \"DUPLICATE_PROCESSED - Case linked to #00001997\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4300, \"completion_tokens\": 61, \"total_tokens\": 4361, \"estimated_cost\": {\"amount\": 0.13266, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "DUPLICATE_PROCESSED - Case linked to #00001997\n__OUTPUTS__ {\"ai_response\": \"DUPLICATE_PROCESSED - Case linked to #00001997\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4300, \"completion_tokens\": 61, \"total_tokens\": 4361, \"estimated_cost\": {\"amount\": 0.13266, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"classification_agent": {
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"ai_response": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Account Services\", \"Technical Support\"],\n \"justification\": \"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\",\n \"confidence_score\": 0.93\n }\n}",
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"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
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"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Account Services\", \"Technical Support\"],\n \"justification\": \"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\",\n \"confidence_score\": 0.93\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Account Services\\\", \\\"Technical Support\\\"],\\n \\\"justification\\\": \\\"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\\\",\\n \\\"confidence_score\\\": 0.93\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 508, \"completion_tokens\": 78, \"total_tokens\": 586, \"estimated_cost\": {\"amount\": 0.01992, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Account Services\", \"Technical Support\"],\n \"justification\": \"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\",\n \"confidence_score\": 0.93\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Account Services\\\", \\\"Technical Support\\\"],\\n \\\"justification\\\": \\\"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\\\",\\n \\\"confidence_score\\\": 0.93\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 508, \"completion_tokens\": 78, \"total_tokens\": 586, \"estimated_cost\": {\"amount\": 0.01992, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"email_generator_agent": {
"agent_type": "assistant",
"ai_response": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.",
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"system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\n## CRITICAL: CASE NUMBER EXTRACTION\n**Step 1: Extract Case Number**\nFrom template_router_agent response, look for:\n- \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section\n- Extract the \"case_number\" field value\n- This is the ACTUAL case number to use\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name\n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nBased on the recommended_template field:\n- If \"followup\": Use followup_template\n- If \"resolved\": Use resolved_template \n- If \"rejected\": Use rejected_template\n\nReplace ALL placeholders in the selected template:\n- [Customer Name] \u2192 actual customer name\n- [Case Number] \u2192 actual case number from Step 1\n- [Specific Details] \u2192 case-specific information from context\n- [Delivery Date] \u2192 appropriate date if applicable\n- [Compensation Detail] \u2192 appropriate compensation if applicable\n- [Expected Timeline] \u2192 appropriate timeframe\n\n**Step 4: Format Email Content**\nCreate the email_content in this EXACT structure:\n```json\n{\n \"templates\": [\n {\n \"id\": \"resolved_template_id\",\n \"subject\": \"Personalized subject with actual case number\",\n \"type\": \"resolved\",\n \"content\": \"Complete personalized email body with signature\"\n },\n {\n \"id\": \"followup_template_id\", \n \"subject\": \"Personalized subject with actual case number\",\n \"type\": \"followup\",\n \"content\": \"Complete personalized email body with signature\"\n },\n {\n \"id\": \"rejected_template_id\", \n \"subject\": \"Personalized subject with actual case number\", \n \"type\": \"rejected\",\n \"content\": \"Complete personalized email body with signature\"\n }\n ]\n}\n```\n\n**Step 5: Update Case**\nCall update_email_content tool with:\n- case_number: actual case number from Step 1\n- email_content: the personalized template data from Step 4\n- template_id: the template ID from Step 2\n- status: \"Pending\" if is_approved=true, \"Template in review\" if is_approved=false\n\n**Step 6: Return Success**\nIf update successful, return: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\"\nIf update fails, explain the issue but still show the personalized email content.\n\n## IMPORTANT RULES\n- ALWAYS extract the actual case number from the template data\n- Replace ALL placeholders with real information\n- Include complete email body with signature\n- Format as valid JSON structure\n- Use the template_id in the tool call\n"
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"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\n__OUTPUTS__ {\"ai_response\": \"I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\\n\\nLooking at the original email:\\n- Customer name: Mia Wilson\\n- Customer email: mia.wilson@example.com\\n- Issue: Unable to update payment method, receiving an error when submitting new card details\\n- Concern: Potential service interruption\\n\\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\\n\\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\\n\\nTo proceed, I would need the Template Router to provide the \\\"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\\" section containing the case number, template IDs, and recommended template type.\\n\\nWould you like me to:\\n1. Wait for proper template data from the Template Router\\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\\n\\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1828, \"completion_tokens\": 288, \"total_tokens\": 2116, \"estimated_cost\": {\"amount\": 0.07212, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 288,
"estimated_cost": {
"amount": 0.07212,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1828,
"provider": "openrouter",
"total_tokens": 2116
}
},
"duration_seconds": 9.241822,
"end_time": "2025-08-20T07:55:10.172045",
"message_sent": true,
"start_time": "2025-08-20T07:55:00.930223",
"timestamp": "2025-08-20T07:55:10.172045",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\n__OUTPUTS__ {\"ai_response\": \"I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\\n\\nLooking at the original email:\\n- Customer name: Mia Wilson\\n- Customer email: mia.wilson@example.com\\n- Issue: Unable to update payment method, receiving an error when submitting new card details\\n- Concern: Potential service interruption\\n\\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\\n\\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\\n\\nTo proceed, I would need the Template Router to provide the \\\"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\\" section containing the case number, template IDs, and recommended template type.\\n\\nWould you like me to:\\n1. Wait for proper template data from the Template Router\\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\\n\\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1828, \"completion_tokens\": 288, \"total_tokens\": 2116, \"estimated_cost\": {\"amount\": 0.07212, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "email_generator_agent",
"token_usage": {
"completion_tokens": 288,
"estimated_cost": {
"amount": 0.07212,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1828,
"provider": "openrouter",
"total_tokens": 2116
}
},
"execution_summary": {
"completed_tasks": 8,
"dependencies_detected": false,
"end_time": "2025-08-20T07:55:10.212095",
"execution_mode": "distributed",
"start_time": "2025-08-20T07:54:07.351514",
"total_tasks": 8
},
"phase_router": {
"all_conditions_checked": [
{
"condition": "${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027",
"name": "duplicate_workflow",
"result": false,
"route": "duplicate_end"
}
],
"duration_seconds": 0.000459,
"ended_at": "2025-08-20T07:54:12.745266",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027\", \"result\": false, \"route\": \"duplicate_end\"}], \"duration_seconds\": 0.000459, \"started_at\": \"2025-08-20T07:54:12.744807\", \"ended_at\": \"2025-08-20T07:54:12.745266\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.170507,
"end_time": "2025-08-20T07:54:12.810692",
"message_sent": true,
"start_time": "2025-08-20T07:54:12.640185",
"timestamp": "2025-08-20T07:54:12.810692",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027\", \"result\": false, \"route\": \"duplicate_end\"}], \"duration_seconds\": 0.000459, \"started_at\": \"2025-08-20T07:54:12.744807\", \"ended_at\": \"2025-08-20T07:54:12.745266\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "continue_analysis",
"started_at": "2025-08-20T07:54:12.744807",
"status": "completed",
"stderr": "",
"task_id": "phase_router"
},
"sentiment_analysis_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 447,
"model": "gpt-4o",
"output_length": 319,
"provider": "openai",
"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 524, \"completion_tokens\": 79, \"total_tokens\": 603, \"estimated_cost\": {\"amount\": 0.003805, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 79,
"estimated_cost": {
"amount": 0.003805,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 524,
"provider": "openai",
"total_tokens": 603
}
},
"duration_seconds": 24.785322,
"end_time": "2025-08-20T07:54:45.226669",
"message_sent": true,
"start_time": "2025-08-20T07:54:20.441347",
"timestamp": "2025-08-20T07:54:45.226669",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 524, \"completion_tokens\": 79, \"total_tokens\": 603, \"estimated_cost\": {\"amount\": 0.003805, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis_agent",
"token_usage": {
"completion_tokens": 79,
"estimated_cost": {
"amount": 0.003805,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 524,
"provider": "openai",
"total_tokens": 603
}
},
"status": "SUCCESS",
"summary_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 1288,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 691,
"provider": "openrouter",
"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the SAME case number throughout.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Case Context**\nFrom case_context_agent response, look for:\n- \"**EXTRACTED_CASE_NUMBER**: [number]\" \n- Extract ONLY the digits after the colon\n- This is the ONLY case number to use throughout\n\n**Step 2: Extract Information**\n- Customer details from case context\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the case number from Step 1)\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: THE SAME case number extracted in Step 1\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the SAME case number:\n\"Comprehensive analysis complete for Case #[SAME_CASE_NUMBER_FROM_STEP_1]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER EXTRACTION\nLook for the exact pattern \"**EXTRACTED_CASE_NUMBER**: [number]\" in the case context response and extract only the number part.\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\\n\\nSince the case context is marked as \\\"UNRESOLVED_case_context_agent.ai_response\\\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\\n\\nTo proceed, I would need the actual case context that contains the pattern \\\"**EXTRACTED_CASE_NUMBER**: [number]\\\". \\n\\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1727, \"completion_tokens\": 150, \"total_tokens\": 1877, \"estimated_cost\": {\"amount\": 0.06081, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 150,
"estimated_cost": {
"amount": 0.06081,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1727,
"provider": "openrouter",
"total_tokens": 1877
}
},
"duration_seconds": 8.500531,
"end_time": "2025-08-20T07:54:53.789097",
"message_sent": true,
"start_time": "2025-08-20T07:54:45.288566",
"timestamp": "2025-08-20T07:54:53.789097",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\\n\\nSince the case context is marked as \\\"UNRESOLVED_case_context_agent.ai_response\\\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\\n\\nTo proceed, I would need the actual case context that contains the pattern \\\"**EXTRACTED_CASE_NUMBER**: [number]\\\". \\n\\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1727, \"completion_tokens\": 150, \"total_tokens\": 1877, \"estimated_cost\": {\"amount\": 0.06081, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "summary_agent",
"token_usage": {
"completion_tokens": 150,
"estimated_cost": {
"amount": 0.06081,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1727,
"provider": "openrouter",
"total_tokens": 1877
}
},
"task_outputs": {
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 546,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1046,
"provider": "openrouter",
"system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Parse Case Orchestrator Result**\nFrom the orchestrator result, extract the case number from phrases like:\n- \"NEW_CASE_CREATED - Case #00001993\" \u2192 extract \"00001993\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" \u2192 extract \"00001942\"\n- \"DUPLICATE_PROCESSED - Case linked to #00001995\" \u2192 extract \"00001995\"\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_orchestrator]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS extract the actual case number from the orchestrator response\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context from the provided information.\\n\\nI notice that the orchestrator result is showing \\\"UNRESOLVED_case_orchestrator.ai_response\\\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A\\n**CUSTOMER_EMAIL**: mia.wilson@example.com\\n**CUSTOMER_NAME**: Mia Wilson\\n**SUBJECT**: Unable to update payment method\\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\\n\\n## EMAIL CONTENT\\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1725, \"completion_tokens\": 252, \"total_tokens\": 1977, \"estimated_cost\": {\"amount\": 0.06687, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context from the provided information.\n\nI notice that the orchestrator result is showing \"UNRESOLVED_case_orchestrator.ai_response\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A\n**CUSTOMER_EMAIL**: mia.wilson@example.com\n**CUSTOMER_NAME**: Mia Wilson\n**SUBJECT**: Unable to update payment method\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\n\n## EMAIL CONTENT\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context from the provided information.\\n\\nI notice that the orchestrator result is showing \\\"UNRESOLVED_case_orchestrator.ai_response\\\" which doesn\u0027t contain an actual case number. Without a valid case number from Phase 1, I can\u0027t retrieve the case details. However, I can still extract the customer information from the email.\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A\\n**CUSTOMER_EMAIL**: mia.wilson@example.com\\n**CUSTOMER_NAME**: Mia Wilson\\n**SUBJECT**: Unable to update payment method\\n**REQUEST_SUMMARY**: Customer is experiencing errors when trying to update payment method and needs assistance to prevent service interruption.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided in the orchestrator result.\\n\\n## EMAIL CONTENT\\nHi, I tried updating my payment method on my account, but I keep receiving an error when I submit the new card details. Can you please assist me in updating my payment information so my service isn\u0027t interrupted? Thank you, Mia\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1725, \"completion_tokens\": 252, \"total_tokens\": 1977, \"estimated_cost\": {\"amount\": 0.06687, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "DUPLICATE_PROCESSED - Case linked to #00001997",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
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"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE CORRECT PROCESSING:\n```\nInput: Email references \"Case #00001942\" but case doesn\u0027t exist\n\n1. Call get_case(\"00001942\") \u2192 Error: Case not found\n2. Call create_case(...) \u2192 Response: {\"CaseNumber\": \"00001994\", \"Id\": \"500XYZ\"}\n3. Extract \"00001994\" from response\n4. Output: \"NEW_CASE_CREATED - Case #00001994\"\n```\n\n## NEVER DO THIS:\n\u274c \"NEW_CASE_CREATED - Case #00001942\" (using non-existent case number)\n\u274c \"NEW_CASE_CREATED - Case #PLACEHOLDER\" (using placeholder)\n\n## ALWAYS DO THIS:\n\u2705 \"NEW_CASE_CREATED - Case #00001994\" (using actual number from create_case response)\n\u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n"
},
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"output": "DUPLICATE_PROCESSED - Case linked to #00001997\n__OUTPUTS__ {\"ai_response\": \"DUPLICATE_PROCESSED - Case linked to #00001997\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4300, \"completion_tokens\": 61, \"total_tokens\": 4361, \"estimated_cost\": {\"amount\": 0.13266, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"model": "gpt-4.1-2025-04-14",
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"output": "DUPLICATE_PROCESSED - Case linked to #00001997\n__OUTPUTS__ {\"ai_response\": \"DUPLICATE_PROCESSED - Case linked to #00001997\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4300, \"completion_tokens\": 61, \"total_tokens\": 4361, \"estimated_cost\": {\"amount\": 0.13266, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
"classification_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Account Services\", \"Technical Support\"],\n \"justification\": \"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\",\n \"confidence_score\": 0.93\n }\n}",
"execution_details": {
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"provider": "openai",
"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
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},
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"provider": "openai",
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}
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"model": "gpt-4.1-2025-04-14",
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"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Account Services\", \"Technical Support\"],\n \"justification\": \"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\",\n \"confidence_score\": 0.93\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Account Services\\\", \\\"Technical Support\\\"],\\n \\\"justification\\\": \\\"The customer is unable to update their payment method due to technical errors, which could result in service interruption if not resolved promptly. This impacts account management and requires technical assistance.\\\",\\n \\\"confidence_score\\\": 0.93\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 508, \"completion_tokens\": 78, \"total_tokens\": 586, \"estimated_cost\": {\"amount\": 0.01992, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"email_generator_agent": {
"agent_type": "assistant",
"ai_response": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.",
"execution_details": {
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"system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\n## CRITICAL: CASE NUMBER EXTRACTION\n**Step 1: Extract Case Number**\nFrom template_router_agent response, look for:\n- \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section\n- Extract the \"case_number\" field value\n- This is the ACTUAL case number to use\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name\n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nBased on the recommended_template field:\n- If \"followup\": Use followup_template\n- If \"resolved\": Use resolved_template \n- If \"rejected\": Use rejected_template\n\nReplace ALL placeholders in the selected template:\n- [Customer Name] \u2192 actual customer name\n- [Case Number] \u2192 actual case number from Step 1\n- [Specific Details] \u2192 case-specific information from context\n- [Delivery Date] \u2192 appropriate date if applicable\n- [Compensation Detail] \u2192 appropriate compensation if applicable\n- [Expected Timeline] \u2192 appropriate timeframe\n\n**Step 4: Format Email Content**\nCreate the email_content in this EXACT structure:\n```json\n{\n \"templates\": [\n {\n \"id\": \"resolved_template_id\",\n \"subject\": \"Personalized subject with actual case number\",\n \"type\": \"resolved\",\n \"content\": \"Complete personalized email body with signature\"\n },\n {\n \"id\": \"followup_template_id\", \n \"subject\": \"Personalized subject with actual case number\",\n \"type\": \"followup\",\n \"content\": \"Complete personalized email body with signature\"\n },\n {\n \"id\": \"rejected_template_id\", \n \"subject\": \"Personalized subject with actual case number\", \n \"type\": \"rejected\",\n \"content\": \"Complete personalized email body with signature\"\n }\n ]\n}\n```\n\n**Step 5: Update Case**\nCall update_email_content tool with:\n- case_number: actual case number from Step 1\n- email_content: the personalized template data from Step 4\n- template_id: the template ID from Step 2\n- status: \"Pending\" if is_approved=true, \"Template in review\" if is_approved=false\n\n**Step 6: Return Success**\nIf update successful, return: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\"\nIf update fails, explain the issue but still show the personalized email content.\n\n## IMPORTANT RULES\n- ALWAYS extract the actual case number from the template data\n- Replace ALL placeholders with real information\n- Include complete email body with signature\n- Format as valid JSON structure\n- Use the template_id in the tool call\n"
},
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"output": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\n__OUTPUTS__ {\"ai_response\": \"I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\\n\\nLooking at the original email:\\n- Customer name: Mia Wilson\\n- Customer email: mia.wilson@example.com\\n- Issue: Unable to update payment method, receiving an error when submitting new card details\\n- Concern: Potential service interruption\\n\\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\\n\\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\\n\\nTo proceed, I would need the Template Router to provide the \\\"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\\" section containing the case number, template IDs, and recommended template type.\\n\\nWould you like me to:\\n1. Wait for proper template data from the Template Router\\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\\n\\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1828, \"completion_tokens\": 288, \"total_tokens\": 2116, \"estimated_cost\": {\"amount\": 0.07212, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\n\nLooking at the original email:\n- Customer name: Mia Wilson\n- Customer email: mia.wilson@example.com\n- Issue: Unable to update payment method, receiving an error when submitting new card details\n- Concern: Potential service interruption\n\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\n\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\n\nTo proceed, I would need the Template Router to provide the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section containing the case number, template IDs, and recommended template type.\n\nWould you like me to:\n1. Wait for proper template data from the Template Router\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\n\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\n__OUTPUTS__ {\"ai_response\": \"I notice that you\u0027ve provided an original email but the case context and summary are marked as unresolved. I\u0027ll need to generate a personalized email response based on the original customer email you\u0027ve shared.\\n\\nLooking at the original email:\\n- Customer name: Mia Wilson\\n- Customer email: mia.wilson@example.com\\n- Issue: Unable to update payment method, receiving an error when submitting new card details\\n- Concern: Potential service interruption\\n\\nSince we don\u0027t have complete template data from the Template Router, I\u0027ll need to create a response based on the limited information available. This appears to be a technical issue that would typically require a followup template.\\n\\nHowever, I don\u0027t have a case number or specific template data to work with. Without the proper template data from the Template Router, I cannot generate the final personalized email in the required format.\\n\\nTo proceed, I would need the Template Router to provide the \\\"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\\" section containing the case number, template IDs, and recommended template type.\\n\\nWould you like me to:\\n1. Wait for proper template data from the Template Router\\n2. Create a draft response based on assumptions (though this wouldn\u0027t follow the required process)\\n\\nPlease provide the complete template data from the Template Router so I can generate the proper email response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1828, \"completion_tokens\": 288, \"total_tokens\": 2116, \"estimated_cost\": {\"amount\": 0.07212, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "email_generator_agent",
"token_usage": {
"completion_tokens": 288,
"estimated_cost": {
"amount": 0.07212,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1828,
"provider": "openrouter",
"total_tokens": 2116
}
},
"phase_router": {
"all_conditions_checked": [
{
"condition": "${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027",
"name": "duplicate_workflow",
"result": false,
"route": "duplicate_end"
}
],
"duration_seconds": 0.000459,
"ended_at": "2025-08-20T07:54:12.745266",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027\", \"result\": false, \"route\": \"duplicate_end\"}], \"duration_seconds\": 0.000459, \"started_at\": \"2025-08-20T07:54:12.744807\", \"ended_at\": \"2025-08-20T07:54:12.745266\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.170507,
"end_time": "2025-08-20T07:54:12.810692",
"message_sent": true,
"start_time": "2025-08-20T07:54:12.640185",
"timestamp": "2025-08-20T07:54:12.810692",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"${case_orchestrator.ai_response} contains \u0027DUPLICATE_PROCESSED\u0027\", \"result\": false, \"route\": \"duplicate_end\"}], \"duration_seconds\": 0.000459, \"started_at\": \"2025-08-20T07:54:12.744807\", \"ended_at\": \"2025-08-20T07:54:12.745266\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "continue_analysis",
"started_at": "2025-08-20T07:54:12.744807",
"status": "completed",
"stderr": "",
"task_id": "phase_router"
},
"sentiment_analysis_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 447,
"model": "gpt-4o",
"output_length": 319,
"provider": "openai",
"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 524, \"completion_tokens\": 79, \"total_tokens\": 603, \"estimated_cost\": {\"amount\": 0.003805, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 79,
"estimated_cost": {
"amount": 0.003805,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 524,
"provider": "openai",
"total_tokens": 603
}
},
"duration_seconds": 24.785322,
"end_time": "2025-08-20T07:54:45.226669",
"message_sent": true,
"start_time": "2025-08-20T07:54:20.441347",
"timestamp": "2025-08-20T07:54:45.226669",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is facing issues with updating payment information, which could lead to service interruption, indicating concern and frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 524, \"completion_tokens\": 79, \"total_tokens\": 603, \"estimated_cost\": {\"amount\": 0.003805, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis_agent",
"token_usage": {
"completion_tokens": 79,
"estimated_cost": {
"amount": 0.003805,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 524,
"provider": "openai",
"total_tokens": 603
}
},
"summary_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 1288,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 691,
"provider": "openrouter",
"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the SAME case number throughout.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Case Context**\nFrom case_context_agent response, look for:\n- \"**EXTRACTED_CASE_NUMBER**: [number]\" \n- Extract ONLY the digits after the colon\n- This is the ONLY case number to use throughout\n\n**Step 2: Extract Information**\n- Customer details from case context\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the case number from Step 1)\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: THE SAME case number extracted in Step 1\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the SAME case number:\n\"Comprehensive analysis complete for Case #[SAME_CASE_NUMBER_FROM_STEP_1]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER EXTRACTION\nLook for the exact pattern \"**EXTRACTED_CASE_NUMBER**: [number]\" in the case context response and extract only the number part.\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\\n\\nSince the case context is marked as \\\"UNRESOLVED_case_context_agent.ai_response\\\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\\n\\nTo proceed, I would need the actual case context that contains the pattern \\\"**EXTRACTED_CASE_NUMBER**: [number]\\\". \\n\\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1727, \"completion_tokens\": 150, \"total_tokens\": 1877, \"estimated_cost\": {\"amount\": 0.06081, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 150,
"estimated_cost": {
"amount": 0.06081,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1727,
"provider": "openrouter",
"total_tokens": 1877
}
},
"duration_seconds": 8.500531,
"end_time": "2025-08-20T07:54:53.789097",
"message_sent": true,
"start_time": "2025-08-20T07:54:45.288566",
"timestamp": "2025-08-20T07:54:53.789097",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\n\nSince the case context is marked as \"UNRESOLVED_case_context_agent.ai_response\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\n\nTo proceed, I would need the actual case context that contains the pattern \"**EXTRACTED_CASE_NUMBER**: [number]\". \n\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll create a comprehensive case analysis based on the information provided. First, I need to extract the case number from the case context.\\n\\nSince the case context is marked as \\\"UNRESOLVED_case_context_agent.ai_response\\\", I don\u0027t have the actual case context with the case number. Without the case number, I cannot properly complete the analysis or update the case record.\\n\\nTo proceed, I would need the actual case context that contains the pattern \\\"**EXTRACTED_CASE_NUMBER**: [number]\\\". \\n\\nCould you please provide the complete case context that includes the extracted case number? Once I have that information, I can create the comprehensive analysis and attempt to update the case record.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1727, \"completion_tokens\": 150, \"total_tokens\": 1877, \"estimated_cost\": {\"amount\": 0.06081, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "summary_agent",
"token_usage": {
"completion_tokens": 150,
"estimated_cost": {
"amount": 0.06081,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1727,
"provider": "openrouter",
"total_tokens": 1877
}
},
"template_router_agent": {
"agent_type": "assistant",
"ai_response": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 997,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 743,
"provider": "openrouter",
"system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: CASE NUMBER EXTRACTION\n**STEP 0: Extract Case Number from Summary**\nFrom the summary_agent response, look for:\n- \"Comprehensive analysis complete for Case #[number]\"\n- Extract ONLY the digits from this phrase\n- This case number MUST be used consistently throughout\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number (from Step 0)\n- Customer name and email from case context\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\nTry all three searches:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n \"template_id\": \"[UUID_from_tool_response]\",\n \"case_number\": \"[EXTRACTED_CASE_NUMBER]\",\n \"customer_name\": \"[Customer_Name]\",\n \"customer_email\": \"[Customer_Email]\",\n \"recommended_template\": \"[resolved/followup/rejected]\",\n \"resolved_template\": {\n \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n \"body\": \"Template body content here\"\n },\n \"followup_template\": {\n \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n \"body\": \"Template body content here\"\n },\n \"rejected_template\": {\n \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n \"body\": \"Template body content here\"\n },\n \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\n__OUTPUTS__ {\"ai_response\": \"I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\\n\\nTo help you properly, I need a complete case summary that includes:\\n- An extracted case number\\n- Customer information (name and email)\\n- The customer\u0027s intent/request\\n- Classification category\\n- Recommended template type\\n- Sentiment information\\n\\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2453, \"completion_tokens\": 146, \"total_tokens\": 2599, \"estimated_cost\": {\"amount\": 0.08235, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 146,
"estimated_cost": {
"amount": 0.08235,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2453,
"provider": "openrouter",
"total_tokens": 2599
}
},
"duration_seconds": 7.053722,
"end_time": "2025-08-20T07:55:00.875940",
"message_sent": true,
"start_time": "2025-08-20T07:54:53.822218",
"timestamp": "2025-08-20T07:55:00.875940",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\n__OUTPUTS__ {\"ai_response\": \"I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\\n\\nTo help you properly, I need a complete case summary that includes:\\n- An extracted case number\\n- Customer information (name and email)\\n- The customer\u0027s intent/request\\n- Classification category\\n- Recommended template type\\n- Sentiment information\\n\\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2453, \"completion_tokens\": 146, \"total_tokens\": 2599, \"estimated_cost\": {\"amount\": 0.08235, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_router_agent",
"token_usage": {
"completion_tokens": 146,
"estimated_cost": {
"amount": 0.08235,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2453,
"provider": "openrouter",
"total_tokens": 2599
}
}
},
"template_router_agent": {
"agent_type": "assistant",
"ai_response": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 997,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 743,
"provider": "openrouter",
"system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: CASE NUMBER EXTRACTION\n**STEP 0: Extract Case Number from Summary**\nFrom the summary_agent response, look for:\n- \"Comprehensive analysis complete for Case #[number]\"\n- Extract ONLY the digits from this phrase\n- This case number MUST be used consistently throughout\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number (from Step 0)\n- Customer name and email from case context\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\nTry all three searches:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n \"template_id\": \"[UUID_from_tool_response]\",\n \"case_number\": \"[EXTRACTED_CASE_NUMBER]\",\n \"customer_name\": \"[Customer_Name]\",\n \"customer_email\": \"[Customer_Email]\",\n \"recommended_template\": \"[resolved/followup/rejected]\",\n \"resolved_template\": {\n \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n \"body\": \"Template body content here\"\n },\n \"followup_template\": {\n \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n \"body\": \"Template body content here\"\n },\n \"rejected_template\": {\n \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n \"body\": \"Template body content here\"\n },\n \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\n__OUTPUTS__ {\"ai_response\": \"I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\\n\\nTo help you properly, I need a complete case summary that includes:\\n- An extracted case number\\n- Customer information (name and email)\\n- The customer\u0027s intent/request\\n- Classification category\\n- Recommended template type\\n- Sentiment information\\n\\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2453, \"completion_tokens\": 146, \"total_tokens\": 2599, \"estimated_cost\": {\"amount\": 0.08235, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 146,
"estimated_cost": {
"amount": 0.08235,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2453,
"provider": "openrouter",
"total_tokens": 2599
}
},
"duration_seconds": 7.053722,
"end_time": "2025-08-20T07:55:00.875940",
"message_sent": true,
"start_time": "2025-08-20T07:54:53.822218",
"timestamp": "2025-08-20T07:55:00.875940",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\n\nTo help you properly, I need a complete case summary that includes:\n- An extracted case number\n- Customer information (name and email)\n- The customer\u0027s intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\n__OUTPUTS__ {\"ai_response\": \"I notice that the summary doesn\u0027t contain a complete case analysis or a case number. Without the proper case information, I can\u0027t proceed with generating an appropriate email template. The summary indicates that the case context, classification, and sentiment analysis are all unresolved.\\n\\nTo help you properly, I need a complete case summary that includes:\\n- An extracted case number\\n- Customer information (name and email)\\n- The customer\u0027s intent/request\\n- Classification category\\n- Recommended template type\\n- Sentiment information\\n\\nWithout these details, I cannot search for relevant templates or create a new one that addresses the customer\u0027s specific needs. Could you please provide a complete case summary with the required information?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2453, \"completion_tokens\": 146, \"total_tokens\": 2599, \"estimated_cost\": {\"amount\": 0.08235, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_router_agent",
"token_usage": {
"completion_tokens": 146,
"estimated_cost": {
"amount": 0.08235,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2453,
"provider": "openrouter",
"total_tokens": 2599
}
}
}