Complete Execution Output (JSON):
{
"ai_summary_creator": {
"error": "Python script failed with return code 1: File \"/tmp/tmptwg2y1se.py\", line 67\n subject_line = line.replace(\"**SUBJECT**:\", \").strip()\n ^\nSyntaxError: unterminated string literal (detected at line 67)\n",
"execution_details": {
"failed": true,
"message_sent": true,
"worker_executed": true,
"workers_notified": true
},
"output": "Task failed: Python script failed with return code 1: File \"/tmp/tmptwg2y1se.py\", line 67\n subject_line = line.replace(\"**SUBJECT**:\", \").strip()\n ^\nSyntaxError: unterminated string literal (detected at line 67)\n",
"status": "FAILED",
"task_id": "ai_summary_creator"
},
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 623,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1308,
"provider": "openrouter",
"system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Previous Task**\nYou will receive a case number from the case_number_extractor task.\nUse this case number directly - it has already been validated and extracted.\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\nIf get_case fails, continue with the extracted case number anyway.\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract PRECISELY:\n- contact_email: Extract ONLY the email address from the sender field (critical for communication)\n- subject: Extract the EXACT subject line from the email\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field (before the email address)\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_extractor]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS use the case number provided by the case_number_extractor\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n6. Extract the EXACT email subject for use by summary agent\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \\\"UNRESOLVED\\\" which means I don\u0027t have a valid case number to work with yet.\\n\\nLet me analyze the customer email and provide the structured output with the information I can extract:\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\\n**CUSTOMER_EMAIL**: charlotte.green@example.com\\n**CUSTOMER_NAME**: Charlotte Green\\n**SUBJECT**: Problem with password reset\\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided.\\n\\n## EMAIL CONTENT\\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\\n\\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1735, \"completion_tokens\": 309, \"total_tokens\": 2044, \"estimated_cost\": {\"amount\": 0.07059, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 309,
"estimated_cost": {
"amount": 0.07059,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1735,
"provider": "openrouter",
"total_tokens": 2044
}
},
"duration_seconds": 9.282547,
"end_time": "2025-08-25T07:46:15.903724",
"message_sent": true,
"start_time": "2025-08-25T07:46:06.621177",
"timestamp": "2025-08-25T07:46:15.903724",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \\\"UNRESOLVED\\\" which means I don\u0027t have a valid case number to work with yet.\\n\\nLet me analyze the customer email and provide the structured output with the information I can extract:\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\\n**CUSTOMER_EMAIL**: charlotte.green@example.com\\n**CUSTOMER_NAME**: Charlotte Green\\n**SUBJECT**: Problem with password reset\\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided.\\n\\n## EMAIL CONTENT\\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\\n\\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1735, \"completion_tokens\": 309, \"total_tokens\": 2044, \"estimated_cost\": {\"amount\": 0.07059, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_context_agent",
"token_usage": {
"completion_tokens": 309,
"estimated_cost": {
"amount": 0.07059,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1735,
"provider": "openrouter",
"total_tokens": 2044
}
},
"case_number_extractor": {
"case_number": "00002063",
"execution_details": {
"actual_result": {
"output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002063\nDEBUG: Extracted case number: 00002063\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002063\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002063\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.353067,
"end_time": "2025-08-25T07:46:06.294437",
"message_sent": true,
"start_time": "2025-08-25T07:46:05.941370",
"timestamp": "2025-08-25T07:46:06.294437",
"worker_executed": true,
"workers_notified": true
},
"original_response": "NEW_CASE_CREATED - Case #00002063",
"output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002063\nDEBUG: Extracted case number: 00002063\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002063\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002063\"}\n",
"processing_type": "new",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_number_extractor"
},
"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "NEW_CASE_CREATED - Case #00002063",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 380,
"model": "gpt-4.1-2025-04-14",
"output_length": 33,
"provider": "openai",
"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH EXACT CASE NUMBER EXTRACTION\nYour response MUST always end with ONE of these EXACT formats:\n- \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\" \n- \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "NEW_CASE_CREATED - Case #00002063\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002063\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 6650, \"completion_tokens\": 198, \"total_tokens\": 6848, \"estimated_cost\": {\"amount\": 0.21138, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 198,
"estimated_cost": {
"amount": 0.21138,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 6650,
"provider": "openai",
"total_tokens": 6848
}
},
"duration_seconds": 13.940765,
"end_time": "2025-08-25T07:46:05.900885",
"message_sent": true,
"start_time": "2025-08-25T07:45:51.960120",
"timestamp": "2025-08-25T07:46:05.900885",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "NEW_CASE_CREATED - Case #00002063\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002063\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 6650, \"completion_tokens\": 198, \"total_tokens\": 6848, \"estimated_cost\": {\"amount\": 0.21138, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_orchestrator",
"token_usage": {
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"estimated_cost": {
"amount": 0.21138,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 6650,
"provider": "openai",
"total_tokens": 6848
}
},
"classification_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 423,
"model": "gpt-4.1-2025-04-14",
"output_length": 373,
"provider": "openai",
"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Technical Support\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\\\",\\n \\\"confidence_score\\\": 0.97\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 556, \"completion_tokens\": 76, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.02124, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
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"estimated_cost": {
"amount": 0.02124,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 556,
"provider": "openai",
"total_tokens": 632
}
},
"duration_seconds": 2.593518,
"end_time": "2025-08-25T07:46:18.526052",
"message_sent": true,
"start_time": "2025-08-25T07:46:15.932534",
"timestamp": "2025-08-25T07:46:18.526052",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Technical Support\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\\\",\\n \\\"confidence_score\\\": 0.97\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 556, \"completion_tokens\": 76, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.02124, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "classification_agent",
"token_usage": {
"completion_tokens": 76,
"estimated_cost": {
"amount": 0.02124,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 556,
"provider": "openai",
"total_tokens": 632
}
},
"email_generator_agent": {
"agent_type": "assistant",
"ai_response": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 948,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 648,
"provider": "openrouter",
"system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from previous tasks.\nUse this case number consistently throughout.\n\n**Step 1: Extract Required Information**\nFrom the template router output and previous tasks:\n- Case number\n- Template data structure from template router\n- Customer information from case context\n- Personalization details\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name \n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nReplace ALL placeholders with actual information\n\n**Step 4: Format Email Content**\nCreate the email_content structure with personalized templates\n\n**Step 5: Update Case with Email Content**\nCall update_email_content tool with proper parameters\n\n**Step 6: Return Success**\nReport successful completion\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\n__OUTPUTS__ {\"ai_response\": \"I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \\n\\nLooking at the information provided, I see that the case number is marked as \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates it hasn\u0027t been properly extracted or provided yet.\\n\\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5700, \"completion_tokens\": 1114, \"total_tokens\": 6814, \"estimated_cost\": {\"amount\": 0.23784, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 1114,
"estimated_cost": {
"amount": 0.23784,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 5700,
"provider": "openrouter",
"total_tokens": 6814
}
},
"duration_seconds": 26.650747,
"end_time": "2025-08-25T07:52:50.940473",
"message_sent": true,
"start_time": "2025-08-25T07:52:24.289726",
"timestamp": "2025-08-25T07:52:50.940473",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\n__OUTPUTS__ {\"ai_response\": \"I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \\n\\nLooking at the information provided, I see that the case number is marked as \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates it hasn\u0027t been properly extracted or provided yet.\\n\\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5700, \"completion_tokens\": 1114, \"total_tokens\": 6814, \"estimated_cost\": {\"amount\": 0.23784, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "email_generator_agent",
"token_usage": {
"completion_tokens": 1114,
"estimated_cost": {
"amount": 0.23784,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 5700,
"provider": "openrouter",
"total_tokens": 6814
}
},
"execution_summary": {
"completed_tasks": 8,
"dependencies_detected": false,
"end_time": "2025-08-25T07:52:50.965642",
"execution_mode": "distributed",
"start_time": "2025-08-25T07:45:51.894318",
"total_tasks": 10
},
"phase_router": {
"all_conditions_checked": [
{
"condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\") || contains(${case_number_extractor.processing_type}, \"duplicate\")",
"name": "duplicate_workflow",
"result": false,
"route": "duplicate_end"
},
{
"condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
"name": "analysis_workflow",
"result": false,
"route": "continue_analysis"
}
],
"duration_seconds": 0.000682,
"ended_at": "2025-08-25T07:46:06.478885",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000682, \"started_at\": \"2025-08-25T07:46:06.478203\", \"ended_at\": \"2025-08-25T07:46:06.478885\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.250693,
"end_time": "2025-08-25T07:46:06.584431",
"message_sent": true,
"start_time": "2025-08-25T07:46:06.333738",
"timestamp": "2025-08-25T07:46:06.584431",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000682, \"started_at\": \"2025-08-25T07:46:06.478203\", \"ended_at\": \"2025-08-25T07:46:06.478885\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "continue_analysis",
"started_at": "2025-08-25T07:46:06.478203",
"status": "completed",
"stderr": "",
"task_id": "phase_router"
},
"sentiment_analysis_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 436,
"model": "gpt-4o",
"output_length": 351,
"provider": "openai",
"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 572, \"completion_tokens\": 86, \"total_tokens\": 658, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 86,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 572,
"provider": "openai",
"total_tokens": 658
}
},
"duration_seconds": 1.869043,
"end_time": "2025-08-25T07:46:17.875052",
"message_sent": true,
"start_time": "2025-08-25T07:46:16.006009",
"timestamp": "2025-08-25T07:46:17.875052",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 572, \"completion_tokens\": 86, \"total_tokens\": 658, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis_agent",
"token_usage": {
"completion_tokens": 86,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 572,
"provider": "openai",
"total_tokens": 658
}
},
"status": "FAILED",
"summary_status_checker": {
"error": "Python script failed with return code 1: Traceback (most recent call last):\n File \"/tmp/tmpezq8gos3.py\", line 15, in \u003cmodule\u003e\n case_data = UNRESOLVED_case_number_extractor\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\nNameError: name \u0027UNRESOLVED_case_number_extractor\u0027 is not defined\n",
"execution_details": {
"failed": true,
"message_sent": true,
"worker_executed": true,
"workers_notified": true
},
"output": "Task failed: Python script failed with return code 1: Traceback (most recent call last):\n File \"/tmp/tmpezq8gos3.py\", line 15, in \u003cmodule\u003e\n case_data = UNRESOLVED_case_number_extractor\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\nNameError: name \u0027UNRESOLVED_case_number_extractor\u0027 is not defined\n",
"status": "FAILED",
"task_id": "summary_status_checker"
},
"task_outputs": {
"ai_summary_creator": {
"error": "Python script failed with return code 1: File \"/tmp/tmptwg2y1se.py\", line 67\n subject_line = line.replace(\"**SUBJECT**:\", \").strip()\n ^\nSyntaxError: unterminated string literal (detected at line 67)\n",
"execution_details": {
"failed": true,
"message_sent": true,
"worker_executed": true,
"workers_notified": true
},
"output": "Task failed: Python script failed with return code 1: File \"/tmp/tmptwg2y1se.py\", line 67\n subject_line = line.replace(\"**SUBJECT**:\", \").strip()\n ^\nSyntaxError: unterminated string literal (detected at line 67)\n",
"status": "FAILED",
"task_id": "ai_summary_creator"
},
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 623,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1308,
"provider": "openrouter",
"system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Previous Task**\nYou will receive a case number from the case_number_extractor task.\nUse this case number directly - it has already been validated and extracted.\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\nIf get_case fails, continue with the extracted case number anyway.\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract PRECISELY:\n- contact_email: Extract ONLY the email address from the sender field (critical for communication)\n- subject: Extract the EXACT subject line from the email\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field (before the email address)\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_extractor]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS use the case number provided by the case_number_extractor\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n6. Extract the EXACT email subject for use by summary agent\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \\\"UNRESOLVED\\\" which means I don\u0027t have a valid case number to work with yet.\\n\\nLet me analyze the customer email and provide the structured output with the information I can extract:\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\\n**CUSTOMER_EMAIL**: charlotte.green@example.com\\n**CUSTOMER_NAME**: Charlotte Green\\n**SUBJECT**: Problem with password reset\\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided.\\n\\n## EMAIL CONTENT\\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\\n\\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1735, \"completion_tokens\": 309, \"total_tokens\": 2044, \"estimated_cost\": {\"amount\": 0.07059, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 309,
"estimated_cost": {
"amount": 0.07059,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1735,
"provider": "openrouter",
"total_tokens": 2044
}
},
"duration_seconds": 9.282547,
"end_time": "2025-08-25T07:46:15.903724",
"message_sent": true,
"start_time": "2025-08-25T07:46:06.621177",
"timestamp": "2025-08-25T07:46:15.903724",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \"UNRESOLVED\" which means I don\u0027t have a valid case number to work with yet.\n\nLet me analyze the customer email and provide the structured output with the information I can extract:\n\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\n**CUSTOMER_EMAIL**: charlotte.green@example.com\n**CUSTOMER_NAME**: Charlotte Green\n**SUBJECT**: Problem with password reset\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\n\n## CASE DETAILS\nUnable to retrieve case details as no valid case number was provided.\n\n## EMAIL CONTENT\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\n\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \"UNRESOLVED_case_number_extractor.case_number\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll extract the case context information from the provided customer email. However, I notice that the case number and processing type are marked as \\\"UNRESOLVED\\\" which means I don\u0027t have a valid case number to work with yet.\\n\\nLet me analyze the customer email and provide the structured output with the information I can extract:\\n\\n## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: N/A (Case number not provided)\\n**CUSTOMER_EMAIL**: charlotte.green@example.com\\n**CUSTOMER_NAME**: Charlotte Green\\n**SUBJECT**: Problem with password reset\\n**REQUEST_SUMMARY**: Customer is unable to reset their password as the reset link shows an error page when clicked.\\n**CASE_STATUS**: N/A (Cannot retrieve case without a valid case number)\\n\\n## CASE DETAILS\\nUnable to retrieve case details as no valid case number was provided.\\n\\n## EMAIL CONTENT\\nHi, I tried resetting my password using the link sent to my email, but every time I click it, the page shows an error. Could you please help me reset my password so I can log in to my account? Thanks, Charlotte\\n\\nNote: To properly extract case information, I would need a valid case number from the case_number_extractor. The current input shows \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates the case number wasn\u0027t successfully extracted in the previous phase.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1735, \"completion_tokens\": 309, \"total_tokens\": 2044, \"estimated_cost\": {\"amount\": 0.07059, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_context_agent",
"token_usage": {
"completion_tokens": 309,
"estimated_cost": {
"amount": 0.07059,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1735,
"provider": "openrouter",
"total_tokens": 2044
}
},
"case_number_extractor": {
"case_number": "00002063",
"execution_details": {
"actual_result": {
"output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002063\nDEBUG: Extracted case number: 00002063\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002063\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002063\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.353067,
"end_time": "2025-08-25T07:46:06.294437",
"message_sent": true,
"start_time": "2025-08-25T07:46:05.941370",
"timestamp": "2025-08-25T07:46:06.294437",
"worker_executed": true,
"workers_notified": true
},
"original_response": "NEW_CASE_CREATED - Case #00002063",
"output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002063\nDEBUG: Extracted case number: 00002063\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002063\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002063\"}\n",
"processing_type": "new",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_number_extractor"
},
"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "NEW_CASE_CREATED - Case #00002063",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 380,
"model": "gpt-4.1-2025-04-14",
"output_length": 33,
"provider": "openai",
"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH EXACT CASE NUMBER EXTRACTION\nYour response MUST always end with ONE of these EXACT formats:\n- \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\" \n- \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "NEW_CASE_CREATED - Case #00002063\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002063\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 6650, \"completion_tokens\": 198, \"total_tokens\": 6848, \"estimated_cost\": {\"amount\": 0.21138, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 198,
"estimated_cost": {
"amount": 0.21138,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 6650,
"provider": "openai",
"total_tokens": 6848
}
},
"duration_seconds": 13.940765,
"end_time": "2025-08-25T07:46:05.900885",
"message_sent": true,
"start_time": "2025-08-25T07:45:51.960120",
"timestamp": "2025-08-25T07:46:05.900885",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "NEW_CASE_CREATED - Case #00002063\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002063\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 6650, \"completion_tokens\": 198, \"total_tokens\": 6848, \"estimated_cost\": {\"amount\": 0.21138, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "case_orchestrator",
"token_usage": {
"completion_tokens": 198,
"estimated_cost": {
"amount": 0.21138,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 6650,
"provider": "openai",
"total_tokens": 6848
}
},
"classification_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 423,
"model": "gpt-4.1-2025-04-14",
"output_length": 373,
"provider": "openai",
"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Technical Support\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\\\",\\n \\\"confidence_score\\\": 0.97\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 556, \"completion_tokens\": 76, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.02124, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 76,
"estimated_cost": {
"amount": 0.02124,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 556,
"provider": "openai",
"total_tokens": 632
}
},
"duration_seconds": 2.593518,
"end_time": "2025-08-25T07:46:18.526052",
"message_sent": true,
"start_time": "2025-08-25T07:46:15.932534",
"timestamp": "2025-08-25T07:46:18.526052",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Technical Support\", \"Account Services\"],\n \"justification\": \"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\",\n \"confidence_score\": 0.97\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"tags\\\": [\\\"Technical Support\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"The customer is unable to access their account due to a technical issue with the password reset process. This impacts account access and requires prompt resolution to restore customer access.\\\",\\n \\\"confidence_score\\\": 0.97\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 556, \"completion_tokens\": 76, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.02124, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "classification_agent",
"token_usage": {
"completion_tokens": 76,
"estimated_cost": {
"amount": 0.02124,
"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
"prompt_tokens": 556,
"provider": "openai",
"total_tokens": 632
}
},
"email_generator_agent": {
"agent_type": "assistant",
"ai_response": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 948,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 648,
"provider": "openrouter",
"system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from previous tasks.\nUse this case number consistently throughout.\n\n**Step 1: Extract Required Information**\nFrom the template router output and previous tasks:\n- Case number\n- Template data structure from template router\n- Customer information from case context\n- Personalization details\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name \n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nReplace ALL placeholders with actual information\n\n**Step 4: Format Email Content**\nCreate the email_content structure with personalized templates\n\n**Step 5: Update Case with Email Content**\nCall update_email_content tool with proper parameters\n\n**Step 6: Return Success**\nReport successful completion\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\n__OUTPUTS__ {\"ai_response\": \"I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \\n\\nLooking at the information provided, I see that the case number is marked as \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates it hasn\u0027t been properly extracted or provided yet.\\n\\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5700, \"completion_tokens\": 1114, \"total_tokens\": 6814, \"estimated_cost\": {\"amount\": 0.23784, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 1114,
"estimated_cost": {
"amount": 0.23784,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 5700,
"provider": "openrouter",
"total_tokens": 6814
}
},
"duration_seconds": 26.650747,
"end_time": "2025-08-25T07:52:50.940473",
"message_sent": true,
"start_time": "2025-08-25T07:52:24.289726",
"timestamp": "2025-08-25T07:52:50.940473",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \n\nLooking at the information provided, I see that the case number is marked as \"UNRESOLVED_case_number_extractor.case_number\" which indicates it hasn\u0027t been properly extracted or provided yet.\n\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\n__OUTPUTS__ {\"ai_response\": \"I notice there\u0027s an issue with the case number. The system is showing that the case numbers I tried (CS-20230915-00123 and CS-20230918-00456) don\u0027t exist in the database. \\n\\nLooking at the information provided, I see that the case number is marked as \\\"UNRESOLVED_case_number_extractor.case_number\\\" which indicates it hasn\u0027t been properly extracted or provided yet.\\n\\nTo proceed with generating the final personalized email, I need the actual case number. Could you please provide the correct case number for Charlotte Green\u0027s password reset issue? Once I have the valid case number, I can properly generate and update the email content in the system.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5700, \"completion_tokens\": 1114, \"total_tokens\": 6814, \"estimated_cost\": {\"amount\": 0.23784, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "email_generator_agent",
"token_usage": {
"completion_tokens": 1114,
"estimated_cost": {
"amount": 0.23784,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 5700,
"provider": "openrouter",
"total_tokens": 6814
}
},
"phase_router": {
"all_conditions_checked": [
{
"condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\") || contains(${case_number_extractor.processing_type}, \"duplicate\")",
"name": "duplicate_workflow",
"result": false,
"route": "duplicate_end"
},
{
"condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
"name": "analysis_workflow",
"result": false,
"route": "continue_analysis"
}
],
"duration_seconds": 0.000682,
"ended_at": "2025-08-25T07:46:06.478885",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000682, \"started_at\": \"2025-08-25T07:46:06.478203\", \"ended_at\": \"2025-08-25T07:46:06.478885\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.250693,
"end_time": "2025-08-25T07:46:06.584431",
"message_sent": true,
"start_time": "2025-08-25T07:46:06.333738",
"timestamp": "2025-08-25T07:46:06.584431",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000682, \"started_at\": \"2025-08-25T07:46:06.478203\", \"ended_at\": \"2025-08-25T07:46:06.478885\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "continue_analysis",
"started_at": "2025-08-25T07:46:06.478203",
"status": "completed",
"stderr": "",
"task_id": "phase_router"
},
"sentiment_analysis_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 436,
"model": "gpt-4o",
"output_length": 351,
"provider": "openai",
"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 572, \"completion_tokens\": 86, \"total_tokens\": 658, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 86,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 572,
"provider": "openai",
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}
},
"duration_seconds": 1.869043,
"end_time": "2025-08-25T07:46:17.875052",
"message_sent": true,
"start_time": "2025-08-25T07:46:16.006009",
"timestamp": "2025-08-25T07:46:17.875052",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer expresses concern and frustration about being unable to reset their password due to an error link, indicating a medium level of frustration and low satisfaction.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 572, \"completion_tokens\": 86, \"total_tokens\": 658, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis_agent",
"token_usage": {
"completion_tokens": 86,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 572,
"provider": "openai",
"total_tokens": 658
}
},
"summary_status_checker": {
"error": "Python script failed with return code 1: Traceback (most recent call last):\n File \"/tmp/tmpezq8gos3.py\", line 15, in \u003cmodule\u003e\n case_data = UNRESOLVED_case_number_extractor\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\nNameError: name \u0027UNRESOLVED_case_number_extractor\u0027 is not defined\n",
"execution_details": {
"failed": true,
"message_sent": true,
"worker_executed": true,
"workers_notified": true
},
"output": "Task failed: Python script failed with return code 1: Traceback (most recent call last):\n File \"/tmp/tmpezq8gos3.py\", line 15, in \u003cmodule\u003e\n case_data = UNRESOLVED_case_number_extractor\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\nNameError: name \u0027UNRESOLVED_case_number_extractor\u0027 is not defined\n",
"status": "FAILED",
"task_id": "summary_status_checker"
},
"template_router_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 505,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 419,
"provider": "openrouter",
"system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the user_message.\nUse this case number consistently throughout.\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom previous tasks, extract:\n- Case number from case_number_extractor\n- Customer details from case_context_agent\n- Classification results\n- Recommended template type from AI summary\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n \"template_id\": \"[UUID_from_tool_response]\",\n \"case_number\": \"[case_number]\",\n \"customer_name\": \"[Customer_Name]\",\n \"customer_email\": \"[Customer_Email]\",\n \"recommended_template\": \"[resolved/followup/rejected]\",\n \"resolved_template\": {\n \"subject\": \"Your Inquiry - Case [case_number] - Resolved\",\n \"body\": \"Template body content here\"\n },\n \"followup_template\": {\n \"subject\": \"Update on Your Inquiry - Case [case_number]\",\n \"body\": \"Template body content here\"\n },\n \"rejected_template\": {\n \"subject\": \"Regarding Your Inquiry - Case [case_number]\",\n \"body\": \"Template body content here\"\n },\n \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\\n\\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\\n\\nCould you please provide the case number so I can search for or create an appropriate email template?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2313, \"completion_tokens\": 91, \"total_tokens\": 2404, \"estimated_cost\": {\"amount\": 0.07485, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 91,
"estimated_cost": {
"amount": 0.07485,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2313,
"provider": "openrouter",
"total_tokens": 2404
}
},
"duration_seconds": 5.525254,
"end_time": "2025-08-25T07:52:24.258112",
"message_sent": true,
"start_time": "2025-08-25T07:52:18.732858",
"timestamp": "2025-08-25T07:52:24.258112",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\\n\\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\\n\\nCould you please provide the case number so I can search for or create an appropriate email template?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2313, \"completion_tokens\": 91, \"total_tokens\": 2404, \"estimated_cost\": {\"amount\": 0.07485, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_router_agent",
"token_usage": {
"completion_tokens": 91,
"estimated_cost": {
"amount": 0.07485,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2313,
"provider": "openrouter",
"total_tokens": 2404
}
}
},
"template_router_agent": {
"agent_type": "assistant",
"ai_response": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 505,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 419,
"provider": "openrouter",
"system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the user_message.\nUse this case number consistently throughout.\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom previous tasks, extract:\n- Case number from case_number_extractor\n- Customer details from case_context_agent\n- Classification results\n- Recommended template type from AI summary\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n \"template_id\": \"[UUID_from_tool_response]\",\n \"case_number\": \"[case_number]\",\n \"customer_name\": \"[Customer_Name]\",\n \"customer_email\": \"[Customer_Email]\",\n \"recommended_template\": \"[resolved/followup/rejected]\",\n \"resolved_template\": {\n \"subject\": \"Your Inquiry - Case [case_number] - Resolved\",\n \"body\": \"Template body content here\"\n },\n \"followup_template\": {\n \"subject\": \"Update on Your Inquiry - Case [case_number]\",\n \"body\": \"Template body content here\"\n },\n \"rejected_template\": {\n \"subject\": \"Regarding Your Inquiry - Case [case_number]\",\n \"body\": \"Template body content here\"\n },\n \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\\n\\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\\n\\nCould you please provide the case number so I can search for or create an appropriate email template?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2313, \"completion_tokens\": 91, \"total_tokens\": 2404, \"estimated_cost\": {\"amount\": 0.07485, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 91,
"estimated_cost": {
"amount": 0.07485,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2313,
"provider": "openrouter",
"total_tokens": 2404
}
},
"duration_seconds": 5.525254,
"end_time": "2025-08-25T07:52:24.258112",
"message_sent": true,
"start_time": "2025-08-25T07:52:18.732858",
"timestamp": "2025-08-25T07:52:24.258112",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\n\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\n\nCould you please provide the case number so I can search for or create an appropriate email template?\n__OUTPUTS__ {\"ai_response\": \"I\u0027ll help you generate a template response, but I need to extract the case number and other information first. Let me do that for you.\\n\\nIt seems the placeholders in your request haven\u0027t been resolved yet. I need to get the actual case number and other details to proceed. Let me ask you for the case number directly:\\n\\nCould you please provide the case number so I can search for or create an appropriate email template?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 2313, \"completion_tokens\": 91, \"total_tokens\": 2404, \"estimated_cost\": {\"amount\": 0.07485, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_router_agent",
"token_usage": {
"completion_tokens": 91,
"estimated_cost": {
"amount": 0.07485,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 2313,
"provider": "openrouter",
"total_tokens": 2404
}
}
}