Complete Execution Output (JSON):
{
"analyze_message_intent": {
"buying_signals": {
"budget_probability": "high",
"buying_stage": "consideration",
"decision_authority": "likely_influencer",
"signals_detected": [
"specific_company_size_mentioned",
"scalability_requirements_defined",
"implementation_timeline_inquiry",
"pricing_information_requested"
],
"urgency_score": 0.65
},
"confidence_score": 0.94,
"conversation_context": {
"customer_education_level": "informed",
"follow_up_to_previous": true,
"information_gap": [
"detailed_pricing",
"implementation_process"
],
"technical_sophistication": "medium"
},
"entity_extraction": {
"budget_indicators": [
"established_company",
"500_employees"
],
"company_size": "500 employees",
"decision_stage": "evaluation",
"information_needs": [
"pricing",
"implementation_timeline"
],
"key_requirements": [
"scalability",
"growth_support"
],
"solution_type": "CRM solution"
},
"execution_details": {
"actual_result": {
"output": "\ud83e\udd16 Analyzing message intent...\n\u2705 Intent analysis completed\n Primary intent: product_inquiry (0.94)\n Sentiment: positive (0.78)\n Buying stage: consideration\n Buying signals: 4\n__OUTPUTS__ {\"primary_intent\": \"product_inquiry\", \"confidence_score\": 0.94, \"intent_hierarchy\": [{\"intent\": \"product_inquiry\", \"confidence\": 0.94}, {\"intent\": \"pricing_request\", \"confidence\": 0.87}, {\"intent\": \"implementation_question\", \"confidence\": 0.76}, {\"intent\": \"scalability_concern\", \"confidence\": 0.69}], \"sentiment_analysis\": {\"overall_sentiment\": \"positive\", \"sentiment_score\": 0.78, \"emotional_indicators\": [\"interest\", \"professional\", \"forward_thinking\"], \"tone_analysis\": \"business_focused\", \"urgency_level\": \"medium\"}, \"entity_extraction\": {\"company_size\": \"500 employees\", \"solution_type\": \"CRM solution\", \"key_requirements\": [\"scalability\", \"growth_support\"], \"information_needs\": [\"pricing\", \"implementation_timeline\"], \"decision_stage\": \"evaluation\", \"budget_indicators\": [\"established_company\", \"500_employees\"]}, \"buying_signals\": {\"signals_detected\": [\"specific_company_size_mentioned\", \"scalability_requirements_defined\", \"implementation_timeline_inquiry\", \"pricing_information_requested\"], \"buying_stage\": \"consideration\", \"urgency_score\": 0.65, \"decision_authority\": \"likely_influencer\", \"budget_probability\": \"high\"}, \"conversation_context\": {\"follow_up_to_previous\": true, \"information_gap\": [\"detailed_pricing\", \"implementation_process\"], \"customer_education_level\": \"informed\", \"technical_sophistication\": \"medium\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.42965,
"end_time": "2025-07-01T19:03:21.206940",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.777290",
"timestamp": "2025-07-01T19:03:21.206940",
"worker_executed": true,
"workers_notified": true
},
"intent_hierarchy": [
{
"confidence": 0.94,
"intent": "product_inquiry"
},
{
"confidence": 0.87,
"intent": "pricing_request"
},
{
"confidence": 0.76,
"intent": "implementation_question"
},
{
"confidence": 0.69,
"intent": "scalability_concern"
}
],
"output": "\ud83e\udd16 Analyzing message intent...\n\u2705 Intent analysis completed\n Primary intent: product_inquiry (0.94)\n Sentiment: positive (0.78)\n Buying stage: consideration\n Buying signals: 4\n__OUTPUTS__ {\"primary_intent\": \"product_inquiry\", \"confidence_score\": 0.94, \"intent_hierarchy\": [{\"intent\": \"product_inquiry\", \"confidence\": 0.94}, {\"intent\": \"pricing_request\", \"confidence\": 0.87}, {\"intent\": \"implementation_question\", \"confidence\": 0.76}, {\"intent\": \"scalability_concern\", \"confidence\": 0.69}], \"sentiment_analysis\": {\"overall_sentiment\": \"positive\", \"sentiment_score\": 0.78, \"emotional_indicators\": [\"interest\", \"professional\", \"forward_thinking\"], \"tone_analysis\": \"business_focused\", \"urgency_level\": \"medium\"}, \"entity_extraction\": {\"company_size\": \"500 employees\", \"solution_type\": \"CRM solution\", \"key_requirements\": [\"scalability\", \"growth_support\"], \"information_needs\": [\"pricing\", \"implementation_timeline\"], \"decision_stage\": \"evaluation\", \"budget_indicators\": [\"established_company\", \"500_employees\"]}, \"buying_signals\": {\"signals_detected\": [\"specific_company_size_mentioned\", \"scalability_requirements_defined\", \"implementation_timeline_inquiry\", \"pricing_information_requested\"], \"buying_stage\": \"consideration\", \"urgency_score\": 0.65, \"decision_authority\": \"likely_influencer\", \"budget_probability\": \"high\"}, \"conversation_context\": {\"follow_up_to_previous\": true, \"information_gap\": [\"detailed_pricing\", \"implementation_process\"], \"customer_education_level\": \"informed\", \"technical_sophistication\": \"medium\"}}\n",
"primary_intent": "product_inquiry",
"return_code": 0,
"sentiment_analysis": {
"emotional_indicators": [
"interest",
"professional",
"forward_thinking"
],
"overall_sentiment": "positive",
"sentiment_score": 0.78,
"tone_analysis": "business_focused",
"urgency_level": "medium"
},
"status": "completed",
"stderr": "",
"task_id": "analyze_message_intent"
},
"check_new_inquiry": {
"creates_new_inquiry": true,
"execution_details": {
"actual_result": {
"output": "\ud83d\udd0d Checking if new inquiry should be created...\n\u2705 New inquiry should be created\n Reason: Significant progression from initial interest to specific requirements and pricing inquiry\n Existing inquiries: 1\n__OUTPUTS__ {\"creates_new_inquiry\": true, \"inquiry_criteria_met\": [\"specific_product_interest_expressed\", \"company_size_and_requirements_defined\", \"pricing_information_requested\", \"implementation_timeline_discussed\"], \"existing_inquiries\": [{\"inquiry_id\": \"INQ_2025_001234\", \"status\": \"pending_follow_up\", \"created_date\": \"2025-06-20\", \"topic\": \"Initial CRM interest\"}], \"inquiry_relationship\": \"follow_up_to_existing\", \"should_create_new\": true, \"reason\": \"Significant progression from initial interest to specific requirements and pricing inquiry\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.296586,
"end_time": "2025-07-01T19:03:23.397229",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.100643",
"timestamp": "2025-07-01T19:03:23.397229",
"worker_executed": true,
"workers_notified": true
},
"existing_inquiries": [
{
"created_date": "2025-06-20",
"inquiry_id": "INQ_2025_001234",
"status": "pending_follow_up",
"topic": "Initial CRM interest"
}
],
"inquiry_criteria_met": [
"specific_product_interest_expressed",
"company_size_and_requirements_defined",
"pricing_information_requested",
"implementation_timeline_discussed"
],
"inquiry_relationship": "follow_up_to_existing",
"output": "\ud83d\udd0d Checking if new inquiry should be created...\n\u2705 New inquiry should be created\n Reason: Significant progression from initial interest to specific requirements and pricing inquiry\n Existing inquiries: 1\n__OUTPUTS__ {\"creates_new_inquiry\": true, \"inquiry_criteria_met\": [\"specific_product_interest_expressed\", \"company_size_and_requirements_defined\", \"pricing_information_requested\", \"implementation_timeline_discussed\"], \"existing_inquiries\": [{\"inquiry_id\": \"INQ_2025_001234\", \"status\": \"pending_follow_up\", \"created_date\": \"2025-06-20\", \"topic\": \"Initial CRM interest\"}], \"inquiry_relationship\": \"follow_up_to_existing\", \"should_create_new\": true, \"reason\": \"Significant progression from initial interest to specific requirements and pricing inquiry\"}\n",
"reason": "Significant progression from initial interest to specific requirements and pricing inquiry",
"return_code": 0,
"should_create_new": true,
"status": "completed",
"stderr": "",
"task_id": "check_new_inquiry"
},
"create_crm_inquiry": {
"ai_analysis": {
"budget_indicators": [
"enterprise",
"500_employees",
"scalability_focus"
],
"buying_stage": "consideration",
"conversion_probability": 0.68,
"intent_confidence": 0.94,
"urgency_score": 0.65
},
"assigned_to": "TEAM_ENTERPRISE_SALES",
"created_at": "2025-07-01T19:03:23.582898",
"customer_context": {
"budget_range": "enterprise_level",
"company_size": "500",
"current_solution": "unknown",
"industry": "technology",
"scalability_important": true
},
"customer_email": "john.smith@techcorp.com",
"customer_id": "CUST_789",
"customer_phone": "+1234567890",
"description": "Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.",
"estimated_response_time": "2 hours",
"execution_details": {
"actual_result": {
"output": "\ud83d\udccb Creating new CRM inquiry...\n\u2705 CRM inquiry created\n Inquiry ID: INQ_2025_005678\n Priority: high\n Subject: CRM Enterprise Solution for 500 Employees\n Assigned to: TEAM_ENTERPRISE_SALES\n Conversion probability: 0.68\n__OUTPUTS__ {\"inquiry_id\": \"INQ_2025_005678\", \"customer_id\": \"CUST_789\", \"customer_phone\": \"+1234567890\", \"customer_email\": \"john.smith@techcorp.com\", \"inquiry_type\": \"product_interest\", \"source\": \"whatsapp\", \"priority\": \"high\", \"subject\": \"CRM Enterprise Solution for 500 Employees\", \"description\": \"Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.\", \"products_of_interest\": [\"CRM_ENT_001\"], \"customer_context\": {\"company_size\": \"500\", \"industry\": \"technology\", \"current_solution\": \"unknown\", \"scalability_important\": true, \"budget_range\": \"enterprise_level\"}, \"ai_analysis\": {\"intent_confidence\": 0.94, \"urgency_score\": 0.65, \"budget_indicators\": [\"enterprise\", \"500_employees\", \"scalability_focus\"], \"buying_stage\": \"consideration\", \"conversion_probability\": 0.68}, \"created_at\": \"2025-07-01T19:03:23.582898\", \"assigned_to\": \"TEAM_ENTERPRISE_SALES\", \"estimated_response_time\": \"2 hours\", \"follow_up_sequence\": [{\"step\": 1, \"action\": \"send_detailed_proposal\", \"scheduled_for\": \"2025-07-01T19:03:23.582913\", \"owner\": \"sales_team\"}, {\"step\": 2, \"action\": \"schedule_demo_call\", \"scheduled_for\": \"on_customer_request\", \"owner\": \"demo_specialist\"}], \"related_records\": {\"customer_id\": \"CUST_789\", \"existing_deal\": \"DEAL_2025_001234\", \"conversation_log\": \"LOG_2025_WA_001234\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.395642,
"end_time": "2025-07-01T19:03:23.741298",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.345656",
"timestamp": "2025-07-01T19:03:23.741298",
"worker_executed": true,
"workers_notified": true
},
"follow_up_sequence": [
{
"action": "send_detailed_proposal",
"owner": "sales_team",
"scheduled_for": "2025-07-01T19:03:23.582913",
"step": 1
},
{
"action": "schedule_demo_call",
"owner": "demo_specialist",
"scheduled_for": "on_customer_request",
"step": 2
}
],
"inquiry_id": "INQ_2025_005678",
"inquiry_type": "product_interest",
"output": "\ud83d\udccb Creating new CRM inquiry...\n\u2705 CRM inquiry created\n Inquiry ID: INQ_2025_005678\n Priority: high\n Subject: CRM Enterprise Solution for 500 Employees\n Assigned to: TEAM_ENTERPRISE_SALES\n Conversion probability: 0.68\n__OUTPUTS__ {\"inquiry_id\": \"INQ_2025_005678\", \"customer_id\": \"CUST_789\", \"customer_phone\": \"+1234567890\", \"customer_email\": \"john.smith@techcorp.com\", \"inquiry_type\": \"product_interest\", \"source\": \"whatsapp\", \"priority\": \"high\", \"subject\": \"CRM Enterprise Solution for 500 Employees\", \"description\": \"Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.\", \"products_of_interest\": [\"CRM_ENT_001\"], \"customer_context\": {\"company_size\": \"500\", \"industry\": \"technology\", \"current_solution\": \"unknown\", \"scalability_important\": true, \"budget_range\": \"enterprise_level\"}, \"ai_analysis\": {\"intent_confidence\": 0.94, \"urgency_score\": 0.65, \"budget_indicators\": [\"enterprise\", \"500_employees\", \"scalability_focus\"], \"buying_stage\": \"consideration\", \"conversion_probability\": 0.68}, \"created_at\": \"2025-07-01T19:03:23.582898\", \"assigned_to\": \"TEAM_ENTERPRISE_SALES\", \"estimated_response_time\": \"2 hours\", \"follow_up_sequence\": [{\"step\": 1, \"action\": \"send_detailed_proposal\", \"scheduled_for\": \"2025-07-01T19:03:23.582913\", \"owner\": \"sales_team\"}, {\"step\": 2, \"action\": \"schedule_demo_call\", \"scheduled_for\": \"on_customer_request\", \"owner\": \"demo_specialist\"}], \"related_records\": {\"customer_id\": \"CUST_789\", \"existing_deal\": \"DEAL_2025_001234\", \"conversation_log\": \"LOG_2025_WA_001234\"}}\n",
"priority": "high",
"products_of_interest": [
"CRM_ENT_001"
],
"related_records": {
"conversation_log": "LOG_2025_WA_001234",
"customer_id": "CUST_789",
"existing_deal": "DEAL_2025_001234"
},
"return_code": 0,
"source": "whatsapp",
"status": "completed",
"stderr": "",
"subject": "CRM Enterprise Solution for 500 Employees",
"task_id": "create_crm_inquiry"
},
"determine_escalation_need": {
"ai_capability_assessment": {
"can_handle_query": true,
"follow_up_manageable": true,
"information_complete": true,
"response_quality_sufficient": true
},
"assessment_factors": [
{
"factor": "message_complexity",
"score": 0.3,
"status": "below_threshold",
"threshold": 0.7
},
{
"factor": "customer_sentiment",
"score": 0.78,
"status": "positive",
"threshold": 0.3
},
{
"factor": "technical_complexity",
"score": 0.2,
"status": "low_complexity",
"threshold": 0.6
},
{
"factor": "deal_value",
"score": 0.8,
"status": "high_value",
"threshold": 0.7
},
{
"factor": "conversation_duration",
"score": 0.2,
"status": "short_conversation",
"threshold": 0.8
}
],
"escalation_confidence": 0.85,
"escalation_reason": null,
"escalation_threshold_met": false,
"escalation_triggers": {
"complex_technical_query": false,
"customer_frustration": false,
"enterprise_customer": true,
"high_value_deal": true,
"pricing_negotiation": false
},
"execution_details": {
"actual_result": {
"output": "\ud83c\udfaf Determining escalation need...\n\u2705 AI can handle this query\n Confidence: 0.85\n High value deal detected: True\n Monitoring required: True\n__OUTPUTS__ {\"needs_human_escalation\": false, \"escalation_confidence\": 0.85, \"assessment_factors\": [{\"factor\": \"message_complexity\", \"score\": 0.3, \"threshold\": 0.7, \"status\": \"below_threshold\"}, {\"factor\": \"customer_sentiment\", \"score\": 0.78, \"threshold\": 0.3, \"status\": \"positive\"}, {\"factor\": \"technical_complexity\", \"score\": 0.2, \"threshold\": 0.6, \"status\": \"low_complexity\"}, {\"factor\": \"deal_value\", \"score\": 0.8, \"threshold\": 0.7, \"status\": \"high_value\"}, {\"factor\": \"conversation_duration\", \"score\": 0.2, \"threshold\": 0.8, \"status\": \"short_conversation\"}], \"escalation_triggers\": {\"high_value_deal\": true, \"enterprise_customer\": true, \"complex_technical_query\": false, \"customer_frustration\": false, \"pricing_negotiation\": false}, \"ai_capability_assessment\": {\"can_handle_query\": true, \"information_complete\": true, \"response_quality_sufficient\": true, \"follow_up_manageable\": true}, \"recommendation\": \"ai_handled\", \"escalation_reason\": null, \"monitoring_required\": true, \"escalation_threshold_met\": false}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.280397,
"end_time": "2025-07-01T19:03:22.499171",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.218774",
"timestamp": "2025-07-01T19:03:22.499171",
"worker_executed": true,
"workers_notified": true
},
"monitoring_required": true,
"needs_human_escalation": false,
"output": "\ud83c\udfaf Determining escalation need...\n\u2705 AI can handle this query\n Confidence: 0.85\n High value deal detected: True\n Monitoring required: True\n__OUTPUTS__ {\"needs_human_escalation\": false, \"escalation_confidence\": 0.85, \"assessment_factors\": [{\"factor\": \"message_complexity\", \"score\": 0.3, \"threshold\": 0.7, \"status\": \"below_threshold\"}, {\"factor\": \"customer_sentiment\", \"score\": 0.78, \"threshold\": 0.3, \"status\": \"positive\"}, {\"factor\": \"technical_complexity\", \"score\": 0.2, \"threshold\": 0.6, \"status\": \"low_complexity\"}, {\"factor\": \"deal_value\", \"score\": 0.8, \"threshold\": 0.7, \"status\": \"high_value\"}, {\"factor\": \"conversation_duration\", \"score\": 0.2, \"threshold\": 0.8, \"status\": \"short_conversation\"}], \"escalation_triggers\": {\"high_value_deal\": true, \"enterprise_customer\": true, \"complex_technical_query\": false, \"customer_frustration\": false, \"pricing_negotiation\": false}, \"ai_capability_assessment\": {\"can_handle_query\": true, \"information_complete\": true, \"response_quality_sufficient\": true, \"follow_up_manageable\": true}, \"recommendation\": \"ai_handled\", \"escalation_reason\": null, \"monitoring_required\": true, \"escalation_threshold_met\": false}\n",
"recommendation": "ai_handled",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "determine_escalation_need"
},
"escalate_to_human": {
"agent_briefing": {
"current_need": "CRM Enterprise pricing and implementation timeline",
"customer_background": "Existing prospect, 500-employee tech company",
"next_actions": [
"detailed_needs_assessment",
"custom_proposal_preparation",
"demo_scheduling"
],
"recommended_approach": "consultative_sales_focus_on_scalability_and_roi"
},
"agent_name": "Sarah Johnson",
"assigned_agent": "AGENT_001",
"customer_name": "John Smith",
"customer_phone": "+1234567890",
"escalated_at": "2025-07-01T19:03:22.762112",
"escalation_context": {
"ai_assessment": "high_value_opportunity_requiring_personal_attention",
"conversation_summary": "Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions",
"customer_tier": "enterprise",
"deal_potential": 125000.0,
"previous_interactions": 3
},
"escalation_id": "ESC_2025_WA_001234",
"escalation_reason": "high_value_enterprise_inquiry",
"estimated_response_time": "15 minutes",
"execution_details": {
"actual_result": {
"output": "\ud83d\udea8 Escalating to human agent...\n\u2705 Escalated to Sarah Johnson\n Escalation ID: ESC_2025_WA_001234\n Urgency: high\n ETA: 15 minutes\n__OUTPUTS__ {\"escalation_id\": \"ESC_2025_WA_001234\", \"customer_phone\": \"+1234567890\", \"customer_name\": \"John Smith\", \"escalation_reason\": \"high_value_enterprise_inquiry\", \"urgency_level\": \"high\", \"escalated_at\": \"2025-07-01T19:03:22.762112\", \"assigned_agent\": \"AGENT_001\", \"agent_name\": \"Sarah Johnson\", \"estimated_response_time\": \"15 minutes\", \"escalation_context\": {\"conversation_summary\": \"Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions\", \"customer_tier\": \"enterprise\", \"deal_potential\": 125000.0, \"previous_interactions\": 3, \"ai_assessment\": \"high_value_opportunity_requiring_personal_attention\"}, \"handover_message\": \"Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!\", \"agent_briefing\": {\"customer_background\": \"Existing prospect, 500-employee tech company\", \"current_need\": \"CRM Enterprise pricing and implementation timeline\", \"recommended_approach\": \"consultative_sales_focus_on_scalability_and_roi\", \"next_actions\": [\"detailed_needs_assessment\", \"custom_proposal_preparation\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.443294,
"end_time": "2025-07-01T19:03:22.903877",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.460583",
"timestamp": "2025-07-01T19:03:22.903877",
"worker_executed": true,
"workers_notified": true
},
"handover_message": "Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!",
"output": "\ud83d\udea8 Escalating to human agent...\n\u2705 Escalated to Sarah Johnson\n Escalation ID: ESC_2025_WA_001234\n Urgency: high\n ETA: 15 minutes\n__OUTPUTS__ {\"escalation_id\": \"ESC_2025_WA_001234\", \"customer_phone\": \"+1234567890\", \"customer_name\": \"John Smith\", \"escalation_reason\": \"high_value_enterprise_inquiry\", \"urgency_level\": \"high\", \"escalated_at\": \"2025-07-01T19:03:22.762112\", \"assigned_agent\": \"AGENT_001\", \"agent_name\": \"Sarah Johnson\", \"estimated_response_time\": \"15 minutes\", \"escalation_context\": {\"conversation_summary\": \"Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions\", \"customer_tier\": \"enterprise\", \"deal_potential\": 125000.0, \"previous_interactions\": 3, \"ai_assessment\": \"high_value_opportunity_requiring_personal_attention\"}, \"handover_message\": \"Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!\", \"agent_briefing\": {\"customer_background\": \"Existing prospect, 500-employee tech company\", \"current_need\": \"CRM Enterprise pricing and implementation timeline\", \"recommended_approach\": \"consultative_sales_focus_on_scalability_and_roi\", \"next_actions\": [\"detailed_needs_assessment\", \"custom_proposal_preparation\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "escalate_to_human",
"urgency_level": "high"
},
"execution_summary": {
"completed_tasks": 17,
"dependencies_detected": false,
"end_time": "2025-07-01T19:03:23.937133",
"execution_mode": "distributed",
"start_time": "2025-07-01T19:03:18.674915",
"total_tasks": 17
},
"generate_response": {
"call_to_action": {
"primary": "Schedule personalized demo",
"secondary": "Request detailed pricing proposal",
"urgency": "medium"
},
"estimated_response_effectiveness": 0.87,
"execution_details": {
"actual_result": {
"output": "\u270d\ufe0f Generating AI response...\n\u2705 Response generated\n Response type: product_inquiry_response\n Tone: professional_helpful\n Effectiveness estimate: 0.87\n Message length: 616 characters\n__OUTPUTS__ {\"response_type\": \"product_inquiry_response\", \"tone\": \"professional_helpful\", \"personalization_level\": \"high\", \"message_text\": \"Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\\n\\nHere\u0027s what you\u0027re looking at:\\n\\ud83d\\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\\n\\u23f1\\ufe0f Implementation: 8-12 weeks with full training included\\n\\ud83d\\udcc8 ROI: Most clients see 300% ROI within 18 months\\n\\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?\", \"key_elements\": [\"Personal greeting using name and company\", \"Specific product recommendation with reasoning\", \"Clear pricing information\", \"Implementation timeline\", \"ROI value proposition\", \"Scalability assurance\", \"Clear call-to-action\"], \"call_to_action\": {\"primary\": \"Schedule personalized demo\", \"secondary\": \"Request detailed pricing proposal\", \"urgency\": \"medium\"}, \"follow_up_suggestions\": [\"Demo scheduling\", \"Detailed proposal preparation\", \"Implementation timeline discussion\"], \"estimated_response_effectiveness\": 0.87, \"expected_customer_actions\": [\"Request demo\", \"Ask follow-up questions\", \"Request proposal\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.269078,
"end_time": "2025-07-01T19:03:22.189405",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.920327",
"timestamp": "2025-07-01T19:03:22.189405",
"worker_executed": true,
"workers_notified": true
},
"expected_customer_actions": [
"Request demo",
"Ask follow-up questions",
"Request proposal"
],
"follow_up_suggestions": [
"Demo scheduling",
"Detailed proposal preparation",
"Implementation timeline discussion"
],
"key_elements": [
"Personal greeting using name and company",
"Specific product recommendation with reasoning",
"Clear pricing information",
"Implementation timeline",
"ROI value proposition",
"Scalability assurance",
"Clear call-to-action"
],
"message_text": "Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\n\nHere\u0027s what you\u0027re looking at:\n\ud83d\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\n\u23f1\ufe0f Implementation: 8-12 weeks with full training included\n\ud83d\udcc8 ROI: Most clients see 300% ROI within 18 months\n\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?",
"output": "\u270d\ufe0f Generating AI response...\n\u2705 Response generated\n Response type: product_inquiry_response\n Tone: professional_helpful\n Effectiveness estimate: 0.87\n Message length: 616 characters\n__OUTPUTS__ {\"response_type\": \"product_inquiry_response\", \"tone\": \"professional_helpful\", \"personalization_level\": \"high\", \"message_text\": \"Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\\n\\nHere\u0027s what you\u0027re looking at:\\n\\ud83d\\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\\n\\u23f1\\ufe0f Implementation: 8-12 weeks with full training included\\n\\ud83d\\udcc8 ROI: Most clients see 300% ROI within 18 months\\n\\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?\", \"key_elements\": [\"Personal greeting using name and company\", \"Specific product recommendation with reasoning\", \"Clear pricing information\", \"Implementation timeline\", \"ROI value proposition\", \"Scalability assurance\", \"Clear call-to-action\"], \"call_to_action\": {\"primary\": \"Schedule personalized demo\", \"secondary\": \"Request detailed pricing proposal\", \"urgency\": \"medium\"}, \"follow_up_suggestions\": [\"Demo scheduling\", \"Detailed proposal preparation\", \"Implementation timeline discussion\"], \"estimated_response_effectiveness\": 0.87, \"expected_customer_actions\": [\"Request demo\", \"Ask follow-up questions\", \"Request proposal\"]}\n",
"personalization_level": "high",
"response_type": "product_inquiry_response",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "generate_response",
"tone": "professional_helpful"
},
"get_conversation_history": {
"context_summary": {
"customer_needs": [
"scalable_crm",
"enterprise_solution",
"implementation_support"
],
"information_provided": [
"initial_greeting",
"needs_assessment"
],
"next_expected_topics": [
"pricing_details",
"feature_overview",
"demo_scheduling"
]
},
"conversation_analytics": {
"avg_response_time": "5 minutes",
"business_messages": 1,
"customer_messages": 2,
"engagement_level": "high",
"sentiment_progression": [
"neutral",
"positive",
"positive"
],
"topics_discussed": [
"company_size",
"scalability",
"pricing",
"implementation"
]
},
"conversation_id": "conv_12345",
"conversation_stage": "initial_inquiry",
"conversation_started": "2025-06-20T14:30:00Z",
"execution_details": {
"actual_result": {
"output": "\ud83d\udcac Retrieving conversation history...\n\u2705 Conversation history retrieved\n Total messages: 3\n Engagement level: high\n Current stage: initial_inquiry\n__OUTPUTS__ {\"conversation_id\": \"conv_12345\", \"total_messages\": 3, \"conversation_started\": \"2025-06-20T14:30:00Z\", \"last_activity\": \"2025-06-25T16:30:00Z\", \"conversation_stage\": \"initial_inquiry\", \"messages\": [{\"id\": \"msg_001\", \"timestamp\": \"2025-06-20T14:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hello, I\u0027m looking for a CRM solution for our company\", \"direction\": \"inbound\"}, {\"id\": \"msg_002\", \"timestamp\": \"2025-06-20T14:35:00Z\", \"from\": \"business_number\", \"type\": \"text\", \"text\": \"Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?\", \"direction\": \"outbound\"}, {\"id\": \"msg_003\", \"timestamp\": \"2025-06-25T16:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\", \"direction\": \"inbound\"}], \"conversation_analytics\": {\"customer_messages\": 2, \"business_messages\": 1, \"avg_response_time\": \"5 minutes\", \"engagement_level\": \"high\", \"sentiment_progression\": [\"neutral\", \"positive\", \"positive\"], \"topics_discussed\": [\"company_size\", \"scalability\", \"pricing\", \"implementation\"]}, \"context_summary\": {\"customer_needs\": [\"scalable_crm\", \"enterprise_solution\", \"implementation_support\"], \"information_provided\": [\"initial_greeting\", \"needs_assessment\"], \"next_expected_topics\": [\"pricing_details\", \"feature_overview\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.233739,
"end_time": "2025-07-01T19:03:20.477469",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.243730",
"timestamp": "2025-07-01T19:03:20.477469",
"worker_executed": true,
"workers_notified": true
},
"last_activity": "2025-06-25T16:30:00Z",
"messages": [
{
"direction": "inbound",
"from": "+1234567890",
"id": "msg_001",
"text": "Hello, I\u0027m looking for a CRM solution for our company",
"timestamp": "2025-06-20T14:30:00Z",
"type": "text"
},
{
"direction": "outbound",
"from": "business_number",
"id": "msg_002",
"text": "Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?",
"timestamp": "2025-06-20T14:35:00Z",
"type": "text"
},
{
"direction": "inbound",
"from": "+1234567890",
"id": "msg_003",
"text": "Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?",
"timestamp": "2025-06-25T16:30:00Z",
"type": "text"
}
],
"output": "\ud83d\udcac Retrieving conversation history...\n\u2705 Conversation history retrieved\n Total messages: 3\n Engagement level: high\n Current stage: initial_inquiry\n__OUTPUTS__ {\"conversation_id\": \"conv_12345\", \"total_messages\": 3, \"conversation_started\": \"2025-06-20T14:30:00Z\", \"last_activity\": \"2025-06-25T16:30:00Z\", \"conversation_stage\": \"initial_inquiry\", \"messages\": [{\"id\": \"msg_001\", \"timestamp\": \"2025-06-20T14:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hello, I\u0027m looking for a CRM solution for our company\", \"direction\": \"inbound\"}, {\"id\": \"msg_002\", \"timestamp\": \"2025-06-20T14:35:00Z\", \"from\": \"business_number\", \"type\": \"text\", \"text\": \"Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?\", \"direction\": \"outbound\"}, {\"id\": \"msg_003\", \"timestamp\": \"2025-06-25T16:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\", \"direction\": \"inbound\"}], \"conversation_analytics\": {\"customer_messages\": 2, \"business_messages\": 1, \"avg_response_time\": \"5 minutes\", \"engagement_level\": \"high\", \"sentiment_progression\": [\"neutral\", \"positive\", \"positive\"], \"topics_discussed\": [\"company_size\", \"scalability\", \"pricing\", \"implementation\"]}, \"context_summary\": {\"customer_needs\": [\"scalable_crm\", \"enterprise_solution\", \"implementation_support\"], \"information_provided\": [\"initial_greeting\", \"needs_assessment\"], \"next_expected_topics\": [\"pricing_details\", \"feature_overview\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_conversation_history",
"total_messages": 3
},
"get_customer_context_from_crm": {
"account_status": "active_prospect",
"assigned_officer": "OFF_001",
"company": "TechCorp Industries",
"company_size": "500-1000",
"current_deals": [
{
"deal_id": "DEAL_2025_001234",
"deal_name": "TechCorp CRM Implementation",
"last_activity": "2025-06-22T10:15:00Z",
"probability": 0.65,
"stage": "qualified",
"value": 125000.0
}
],
"customer_found": true,
"customer_id": "CUST_789",
"customer_name": "John Smith",
"customer_tier": "enterprise",
"execution_details": {
"actual_result": {
"output": "\ud83d\udd0d Retrieving customer context from CRM...\n\u2705 Customer context retrieved for John Smith\n Company: TechCorp Industries\n Customer tier: enterprise\n Active deals: 1\n Previous interactions: 2\n__OUTPUTS__ {\"customer_found\": true, \"customer_id\": \"CUST_789\", \"customer_name\": \"John Smith\", \"company\": \"TechCorp Industries\", \"industry\": \"Technology\", \"company_size\": \"500-1000\", \"customer_tier\": \"enterprise\", \"account_status\": \"active_prospect\", \"lead_source\": \"website_form\", \"assigned_officer\": \"OFF_001\", \"interaction_history\": [{\"date\": \"2025-06-20T14:30:00Z\", \"type\": \"email\", \"direction\": \"inbound\", \"subject\": \"Initial inquiry about CRM solutions\", \"outcome\": \"information_sent\"}, {\"date\": \"2025-06-22T10:15:00Z\", \"type\": \"phone_call\", \"direction\": \"outbound\", \"duration_minutes\": 15, \"outcome\": \"voicemail_left\"}], \"current_deals\": [{\"deal_id\": \"DEAL_2025_001234\", \"deal_name\": \"TechCorp CRM Implementation\", \"stage\": \"qualified\", \"value\": 125000.0, \"probability\": 0.65, \"last_activity\": \"2025-06-22T10:15:00Z\"}], \"preferences\": {\"preferred_contact_method\": \"whatsapp\", \"contact_time_preference\": \"business_hours\", \"communication_style\": \"professional_direct\", \"language\": \"en\"}, \"previous_inquiries\": [{\"date\": \"2025-06-20\", \"topic\": \"CRM pricing for enterprise\", \"status\": \"pending_follow_up\"}]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.252164,
"end_time": "2025-07-01T19:03:20.213510",
"message_sent": true,
"start_time": "2025-07-01T19:03:19.961346",
"timestamp": "2025-07-01T19:03:20.213510",
"worker_executed": true,
"workers_notified": true
},
"industry": "Technology",
"interaction_history": [
{
"date": "2025-06-20T14:30:00Z",
"direction": "inbound",
"outcome": "information_sent",
"subject": "Initial inquiry about CRM solutions",
"type": "email"
},
{
"date": "2025-06-22T10:15:00Z",
"direction": "outbound",
"duration_minutes": 15,
"outcome": "voicemail_left",
"type": "phone_call"
}
],
"lead_source": "website_form",
"output": "\ud83d\udd0d Retrieving customer context from CRM...\n\u2705 Customer context retrieved for John Smith\n Company: TechCorp Industries\n Customer tier: enterprise\n Active deals: 1\n Previous interactions: 2\n__OUTPUTS__ {\"customer_found\": true, \"customer_id\": \"CUST_789\", \"customer_name\": \"John Smith\", \"company\": \"TechCorp Industries\", \"industry\": \"Technology\", \"company_size\": \"500-1000\", \"customer_tier\": \"enterprise\", \"account_status\": \"active_prospect\", \"lead_source\": \"website_form\", \"assigned_officer\": \"OFF_001\", \"interaction_history\": [{\"date\": \"2025-06-20T14:30:00Z\", \"type\": \"email\", \"direction\": \"inbound\", \"subject\": \"Initial inquiry about CRM solutions\", \"outcome\": \"information_sent\"}, {\"date\": \"2025-06-22T10:15:00Z\", \"type\": \"phone_call\", \"direction\": \"outbound\", \"duration_minutes\": 15, \"outcome\": \"voicemail_left\"}], \"current_deals\": [{\"deal_id\": \"DEAL_2025_001234\", \"deal_name\": \"TechCorp CRM Implementation\", \"stage\": \"qualified\", \"value\": 125000.0, \"probability\": 0.65, \"last_activity\": \"2025-06-22T10:15:00Z\"}], \"preferences\": {\"preferred_contact_method\": \"whatsapp\", \"contact_time_preference\": \"business_hours\", \"communication_style\": \"professional_direct\", \"language\": \"en\"}, \"previous_inquiries\": [{\"date\": \"2025-06-20\", \"topic\": \"CRM pricing for enterprise\", \"status\": \"pending_follow_up\"}]}\n",
"preferences": {
"communication_style": "professional_direct",
"contact_time_preference": "business_hours",
"language": "en",
"preferred_contact_method": "whatsapp"
},
"previous_inquiries": [
{
"date": "2025-06-20",
"status": "pending_follow_up",
"topic": "CRM pricing for enterprise"
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_customer_context_from_crm"
},
"get_order_details": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udce6 Retrieving order details...\n\u2705 Order details retrieved\n Recent orders: 1\n__OUTPUTS__ {\"recent_orders\": [{\"order_id\": \"ORD_2025_001234\", \"status\": \"processing\", \"order_date\": \"2025-06-20T00:00:00Z\", \"total_amount\": 15000.0, \"items\": [{\"product\": \"CRM Professional License\", \"quantity\": 100, \"unit_price\": 149.99}], \"estimated_delivery\": \"2025-07-15T00:00:00Z\"}], \"order_status_options\": [\"Check order status\", \"Modify order\", \"Cancel order\", \"Track delivery\"], \"payment_information\": {\"payment_method\": \"Corporate credit card\", \"payment_status\": \"approved\", \"invoice_sent\": true}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.863716,
"end_time": "2025-07-01T19:03:21.971041",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.107325",
"timestamp": "2025-07-01T19:03:21.971041",
"worker_executed": true,
"workers_notified": true
},
"order_status_options": [
"Check order status",
"Modify order",
"Cancel order",
"Track delivery"
],
"output": "\ud83d\udce6 Retrieving order details...\n\u2705 Order details retrieved\n Recent orders: 1\n__OUTPUTS__ {\"recent_orders\": [{\"order_id\": \"ORD_2025_001234\", \"status\": \"processing\", \"order_date\": \"2025-06-20T00:00:00Z\", \"total_amount\": 15000.0, \"items\": [{\"product\": \"CRM Professional License\", \"quantity\": 100, \"unit_price\": 149.99}], \"estimated_delivery\": \"2025-07-15T00:00:00Z\"}], \"order_status_options\": [\"Check order status\", \"Modify order\", \"Cancel order\", \"Track delivery\"], \"payment_information\": {\"payment_method\": \"Corporate credit card\", \"payment_status\": \"approved\", \"invoice_sent\": true}}\n",
"payment_information": {
"invoice_sent": true,
"payment_method": "Corporate credit card",
"payment_status": "approved"
},
"recent_orders": [
{
"estimated_delivery": "2025-07-15T00:00:00Z",
"items": [
{
"product": "CRM Professional License",
"quantity": 100,
"unit_price": 149.99
}
],
"order_date": "2025-06-20T00:00:00Z",
"order_id": "ORD_2025_001234",
"status": "processing",
"total_amount": 15000.0
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_order_details"
},
"get_product_catalog_from_dynamics": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udce6 Retrieving product catalog from Dynamics...\n\u2705 Product catalog retrieved\n Total products: 2\n Recommended: CRM Enterprise Edition\n Target size: 500+\n__OUTPUTS__ {\"products\": [{\"product_id\": \"CRM_ENT_001\", \"name\": \"CRM Enterprise Edition\", \"category\": \"crm_software\", \"description\": \"Complete CRM solution for enterprise organizations with advanced analytics and customization\", \"target_company_size\": \"500+\", \"pricing\": {\"base_price\": 299.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\", \"pricing_tiers\": [{\"tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"setup_fee\": 15000.0, \"annual_discount\": 0.15}, {\"tier\": \"1000+ users\", \"price_per_user\": 179.99, \"setup_fee\": 25000.0, \"annual_discount\": 0.2}]}, \"key_features\": [\"Unlimited users\", \"Advanced analytics and reporting\", \"Custom workflows\", \"API integrations\", \"24/7 enterprise support\", \"Multi-tenant architecture\"], \"implementation\": {\"typical_timeline\": \"8-12 weeks\", \"implementation_cost\": \"25% of license cost\", \"training_included\": true, \"data_migration\": true}, \"competitive_advantages\": [\"Superior scalability\", \"Industry-leading uptime (99.9%)\", \"Advanced AI features\", \"Comprehensive API ecosystem\"]}, {\"product_id\": \"CRM_PRO_002\", \"name\": \"CRM Professional\", \"category\": \"crm_software\", \"description\": \"Professional CRM solution for growing businesses\", \"target_company_size\": \"100-500\", \"pricing\": {\"base_price\": 149.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\"}, \"key_features\": [\"Up to 500 users\", \"Standard reporting\", \"Email integration\", \"Mobile app\"]}], \"recommendations\": {\"best_match\": \"CRM_ENT_001\", \"match_reasons\": [\"Company size (500 employees) fits enterprise tier\", \"Scalability requirements align with enterprise features\", \"Growth trajectory suggests need for advanced capabilities\"], \"alternative_options\": [\"CRM_PRO_002\"], \"upsell_opportunities\": [\"Advanced Analytics Module\", \"AI Automation Add-on\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.242533,
"end_time": "2025-07-01T19:03:20.750187",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.507654",
"timestamp": "2025-07-01T19:03:20.750187",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udce6 Retrieving product catalog from Dynamics...\n\u2705 Product catalog retrieved\n Total products: 2\n Recommended: CRM Enterprise Edition\n Target size: 500+\n__OUTPUTS__ {\"products\": [{\"product_id\": \"CRM_ENT_001\", \"name\": \"CRM Enterprise Edition\", \"category\": \"crm_software\", \"description\": \"Complete CRM solution for enterprise organizations with advanced analytics and customization\", \"target_company_size\": \"500+\", \"pricing\": {\"base_price\": 299.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\", \"pricing_tiers\": [{\"tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"setup_fee\": 15000.0, \"annual_discount\": 0.15}, {\"tier\": \"1000+ users\", \"price_per_user\": 179.99, \"setup_fee\": 25000.0, \"annual_discount\": 0.2}]}, \"key_features\": [\"Unlimited users\", \"Advanced analytics and reporting\", \"Custom workflows\", \"API integrations\", \"24/7 enterprise support\", \"Multi-tenant architecture\"], \"implementation\": {\"typical_timeline\": \"8-12 weeks\", \"implementation_cost\": \"25% of license cost\", \"training_included\": true, \"data_migration\": true}, \"competitive_advantages\": [\"Superior scalability\", \"Industry-leading uptime (99.9%)\", \"Advanced AI features\", \"Comprehensive API ecosystem\"]}, {\"product_id\": \"CRM_PRO_002\", \"name\": \"CRM Professional\", \"category\": \"crm_software\", \"description\": \"Professional CRM solution for growing businesses\", \"target_company_size\": \"100-500\", \"pricing\": {\"base_price\": 149.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\"}, \"key_features\": [\"Up to 500 users\", \"Standard reporting\", \"Email integration\", \"Mobile app\"]}], \"recommendations\": {\"best_match\": \"CRM_ENT_001\", \"match_reasons\": [\"Company size (500 employees) fits enterprise tier\", \"Scalability requirements align with enterprise features\", \"Growth trajectory suggests need for advanced capabilities\"], \"alternative_options\": [\"CRM_PRO_002\"], \"upsell_opportunities\": [\"Advanced Analytics Module\", \"AI Automation Add-on\"]}}\n",
"products": [
{
"category": "crm_software",
"competitive_advantages": [
"Superior scalability",
"Industry-leading uptime (99.9%)",
"Advanced AI features",
"Comprehensive API ecosystem"
],
"description": "Complete CRM solution for enterprise organizations with advanced analytics and customization",
"implementation": {
"data_migration": true,
"implementation_cost": "25% of license cost",
"training_included": true,
"typical_timeline": "8-12 weeks"
},
"key_features": [
"Unlimited users",
"Advanced analytics and reporting",
"Custom workflows",
"API integrations",
"24/7 enterprise support",
"Multi-tenant architecture"
],
"name": "CRM Enterprise Edition",
"pricing": {
"base_price": 299.99,
"billing_cycle": "monthly",
"currency": "USD",
"pricing_tiers": [
{
"annual_discount": 0.15,
"price_per_user": 199.99,
"setup_fee": 15000.0,
"tier": "500-1000 users"
},
{
"annual_discount": 0.2,
"price_per_user": 179.99,
"setup_fee": 25000.0,
"tier": "1000+ users"
}
]
},
"product_id": "CRM_ENT_001",
"target_company_size": "500+"
},
{
"category": "crm_software",
"description": "Professional CRM solution for growing businesses",
"key_features": [
"Up to 500 users",
"Standard reporting",
"Email integration",
"Mobile app"
],
"name": "CRM Professional",
"pricing": {
"base_price": 149.99,
"billing_cycle": "monthly",
"currency": "USD"
},
"product_id": "CRM_PRO_002",
"target_company_size": "100-500"
}
],
"recommendations": {
"alternative_options": [
"CRM_PRO_002"
],
"best_match": "CRM_ENT_001",
"match_reasons": [
"Company size (500 employees) fits enterprise tier",
"Scalability requirements align with enterprise features",
"Growth trajectory suggests need for advanced capabilities"
],
"upsell_opportunities": [
"Advanced Analytics Module",
"AI Automation Add-on"
]
},
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_product_catalog_from_dynamics"
},
"get_product_info": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udccb Retrieving product information for inquiry...\n\u2705 Product information compiled\n Focus product: CRM Enterprise Edition\n Estimated monthly cost: UNRESOLVED_product_info[\u0027pricing_summary\u0027][\u0027estimated_monthly_cost\u0027]:,.2f\n Implementation timeline: 8-12 weeks for full implementation\n__OUTPUTS__ {\"product_focus\": \"CRM Enterprise Edition\", \"relevant_features\": [{\"feature\": \"Unlimited Users\", \"benefit\": \"Perfect for your 500+ employee company with room to grow\", \"relevance\": \"high\"}, {\"feature\": \"Advanced Scalability\", \"benefit\": \"Built to handle enterprise growth without performance impact\", \"relevance\": \"high\"}, {\"feature\": \"Custom Workflows\", \"benefit\": \"Adapt the system to your unique business processes\", \"relevance\": \"medium\"}], \"pricing_summary\": {\"recommended_tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"estimated_monthly_cost\": 99995.0, \"setup_fee\": 15000.0, \"annual_savings\": \"15% discount available\", \"roi_estimate\": \"Typically 300% ROI within 18 months\"}, \"implementation_details\": {\"timeline\": \"8-12 weeks for full implementation\", \"phases\": [\"Planning and setup (2 weeks)\", \"Data migration (3-4 weeks)\", \"User training (2 weeks)\", \"Go-live and support (1-2 weeks)\"], \"support_included\": \"Dedicated implementation manager and 24/7 support\", \"training\": \"Comprehensive user training for all 500 employees\"}, \"next_steps\": [\"Schedule detailed demo\", \"Provide customized pricing proposal\", \"Connect with implementation specialist\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.413153,
"end_time": "2025-07-01T19:03:21.420363",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.007210",
"timestamp": "2025-07-01T19:03:21.420363",
"worker_executed": true,
"workers_notified": true
},
"implementation_details": {
"phases": [
"Planning and setup (2 weeks)",
"Data migration (3-4 weeks)",
"User training (2 weeks)",
"Go-live and support (1-2 weeks)"
],
"support_included": "Dedicated implementation manager and 24/7 support",
"timeline": "8-12 weeks for full implementation",
"training": "Comprehensive user training for all 500 employees"
},
"next_steps": [
"Schedule detailed demo",
"Provide customized pricing proposal",
"Connect with implementation specialist"
],
"output": "\ud83d\udccb Retrieving product information for inquiry...\n\u2705 Product information compiled\n Focus product: CRM Enterprise Edition\n Estimated monthly cost: UNRESOLVED_product_info[\u0027pricing_summary\u0027][\u0027estimated_monthly_cost\u0027]:,.2f\n Implementation timeline: 8-12 weeks for full implementation\n__OUTPUTS__ {\"product_focus\": \"CRM Enterprise Edition\", \"relevant_features\": [{\"feature\": \"Unlimited Users\", \"benefit\": \"Perfect for your 500+ employee company with room to grow\", \"relevance\": \"high\"}, {\"feature\": \"Advanced Scalability\", \"benefit\": \"Built to handle enterprise growth without performance impact\", \"relevance\": \"high\"}, {\"feature\": \"Custom Workflows\", \"benefit\": \"Adapt the system to your unique business processes\", \"relevance\": \"medium\"}], \"pricing_summary\": {\"recommended_tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"estimated_monthly_cost\": 99995.0, \"setup_fee\": 15000.0, \"annual_savings\": \"15% discount available\", \"roi_estimate\": \"Typically 300% ROI within 18 months\"}, \"implementation_details\": {\"timeline\": \"8-12 weeks for full implementation\", \"phases\": [\"Planning and setup (2 weeks)\", \"Data migration (3-4 weeks)\", \"User training (2 weeks)\", \"Go-live and support (1-2 weeks)\"], \"support_included\": \"Dedicated implementation manager and 24/7 support\", \"training\": \"Comprehensive user training for all 500 employees\"}, \"next_steps\": [\"Schedule detailed demo\", \"Provide customized pricing proposal\", \"Connect with implementation specialist\"]}\n",
"pricing_summary": {
"annual_savings": "15% discount available",
"estimated_monthly_cost": 99995.0,
"price_per_user": 199.99,
"recommended_tier": "500-1000 users",
"roi_estimate": "Typically 300% ROI within 18 months",
"setup_fee": 15000.0
},
"product_focus": "CRM Enterprise Edition",
"relevant_features": [
{
"benefit": "Perfect for your 500+ employee company with room to grow",
"feature": "Unlimited Users",
"relevance": "high"
},
{
"benefit": "Built to handle enterprise growth without performance impact",
"feature": "Advanced Scalability",
"relevance": "high"
},
{
"benefit": "Adapt the system to your unique business processes",
"feature": "Custom Workflows",
"relevance": "medium"
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_product_info"
},
"get_support_context": {
"complaint_type": "service_issue",
"customer_satisfaction_score": 3.2,
"escalation_needed": false,
"execution_details": {
"actual_result": {
"output": "\ud83d\udee0\ufe0f Retrieving support context for complaint...\n\u2705 Support context retrieved\n Complaint type: service_issue\n Open tickets: 1\n__OUTPUTS__ {\"complaint_type\": \"service_issue\", \"severity\": \"medium\", \"related_tickets\": [{\"ticket_id\": \"SUP_2025_001234\", \"status\": \"open\", \"created_date\": \"2025-06-20T09:00:00Z\", \"issue\": \"Login problems\", \"assigned_agent\": \"AGENT_001\"}], \"customer_satisfaction_score\": 3.2, \"recent_issues\": [\"Authentication delays\", \"Slow report generation\"], \"escalation_needed\": false, \"support_actions\": [\"Acknowledge complaint\", \"Provide immediate troubleshooting\", \"Schedule follow-up call\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.508475,
"end_time": "2025-07-01T19:03:21.565866",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.057391",
"timestamp": "2025-07-01T19:03:21.565866",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udee0\ufe0f Retrieving support context for complaint...\n\u2705 Support context retrieved\n Complaint type: service_issue\n Open tickets: 1\n__OUTPUTS__ {\"complaint_type\": \"service_issue\", \"severity\": \"medium\", \"related_tickets\": [{\"ticket_id\": \"SUP_2025_001234\", \"status\": \"open\", \"created_date\": \"2025-06-20T09:00:00Z\", \"issue\": \"Login problems\", \"assigned_agent\": \"AGENT_001\"}], \"customer_satisfaction_score\": 3.2, \"recent_issues\": [\"Authentication delays\", \"Slow report generation\"], \"escalation_needed\": false, \"support_actions\": [\"Acknowledge complaint\", \"Provide immediate troubleshooting\", \"Schedule follow-up call\"]}\n",
"recent_issues": [
"Authentication delays",
"Slow report generation"
],
"related_tickets": [
{
"assigned_agent": "AGENT_001",
"created_date": "2025-06-20T09:00:00Z",
"issue": "Login problems",
"status": "open",
"ticket_id": "SUP_2025_001234"
}
],
"return_code": 0,
"severity": "medium",
"status": "completed",
"stderr": "",
"support_actions": [
"Acknowledge complaint",
"Provide immediate troubleshooting",
"Schedule follow-up call"
],
"task_id": "get_support_context"
},
"get_troubleshooting": {
"common_issues": [
{
"issue": "Login problems",
"solution": "Clear browser cache and try again",
"success_rate": 0.85
},
{
"issue": "Slow performance",
"solution": "Check internet connection and try during off-peak hours",
"success_rate": 0.7
},
{
"issue": "Data sync issues",
"solution": "Refresh the page and wait 5 minutes for sync",
"success_rate": 0.9
}
],
"escalation_triggers": [
"Technical complexity high",
"Customer frustration detected",
"Multiple failed self-service attempts"
],
"execution_details": {
"actual_result": {
"output": "\ud83d\udd27 Retrieving troubleshooting information...\n\u2705 Troubleshooting information retrieved\n Common issues: 3\n__OUTPUTS__ {\"common_issues\": [{\"issue\": \"Login problems\", \"solution\": \"Clear browser cache and try again\", \"success_rate\": 0.85}, {\"issue\": \"Slow performance\", \"solution\": \"Check internet connection and try during off-peak hours\", \"success_rate\": 0.7}, {\"issue\": \"Data sync issues\", \"solution\": \"Refresh the page and wait 5 minutes for sync\", \"success_rate\": 0.9}], \"self_service_options\": [\"Knowledge base articles\", \"Video tutorials\", \"Community forum\", \"Live chat support\"], \"escalation_triggers\": [\"Technical complexity high\", \"Customer frustration detected\", \"Multiple failed self-service attempts\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.839682,
"end_time": "2025-07-01T19:03:21.998415",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.158733",
"timestamp": "2025-07-01T19:03:21.998415",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udd27 Retrieving troubleshooting information...\n\u2705 Troubleshooting information retrieved\n Common issues: 3\n__OUTPUTS__ {\"common_issues\": [{\"issue\": \"Login problems\", \"solution\": \"Clear browser cache and try again\", \"success_rate\": 0.85}, {\"issue\": \"Slow performance\", \"solution\": \"Check internet connection and try during off-peak hours\", \"success_rate\": 0.7}, {\"issue\": \"Data sync issues\", \"solution\": \"Refresh the page and wait 5 minutes for sync\", \"success_rate\": 0.9}], \"self_service_options\": [\"Knowledge base articles\", \"Video tutorials\", \"Community forum\", \"Live chat support\"], \"escalation_triggers\": [\"Technical complexity high\", \"Customer frustration detected\", \"Multiple failed self-service attempts\"]}\n",
"return_code": 0,
"self_service_options": [
"Knowledge base articles",
"Video tutorials",
"Community forum",
"Live chat support"
],
"status": "completed",
"stderr": "",
"task_id": "get_troubleshooting"
},
"get_whatsapp_message": {
"context": {
"forwarded": false,
"frequently_forwarded": false,
"from": "+1234567890"
},
"execution_details": {
"actual_result": {
"output": "\ud83d\udcf1 Retrieving WhatsApp message...\n\u2705 Message retrieved from John Smith\n Phone: +1234567890\n Message: Hi, I\u0027m interested in your CRM solution for my com...\n Sentiment: positive\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE...\", \"from\": \"+1234567890\", \"timestamp\": \"1719331200\", \"type\": \"text\", \"text\": {\"body\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\"}, \"profile\": {\"name\": \"John Smith\"}, \"context\": {\"from\": \"+1234567890\", \"forwarded\": false, \"frequently_forwarded\": false}, \"message_analysis\": {\"message_length\": 142, \"language_detected\": \"en\", \"sentiment\": \"positive\", \"urgency_level\": \"medium\", \"business_context\": {\"company_size_mentioned\": \"500 employees\", \"solution_type\": \"CRM\", \"specific_interests\": [\"pricing\", \"implementation\", \"scalability\"]}}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.295634,
"end_time": "2025-07-01T19:03:20.001612",
"message_sent": true,
"start_time": "2025-07-01T19:03:19.705978",
"timestamp": "2025-07-01T19:03:20.001612",
"worker_executed": true,
"workers_notified": true
},
"from": "+1234567890",
"message_analysis": {
"business_context": {
"company_size_mentioned": "500 employees",
"solution_type": "CRM",
"specific_interests": [
"pricing",
"implementation",
"scalability"
]
},
"language_detected": "en",
"message_length": 142,
"sentiment": "positive",
"urgency_level": "medium"
},
"message_id": "wamid.HBgLMTIzNDU2Nzg5MDE...",
"output": "\ud83d\udcf1 Retrieving WhatsApp message...\n\u2705 Message retrieved from John Smith\n Phone: +1234567890\n Message: Hi, I\u0027m interested in your CRM solution for my com...\n Sentiment: positive\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE...\", \"from\": \"+1234567890\", \"timestamp\": \"1719331200\", \"type\": \"text\", \"text\": {\"body\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\"}, \"profile\": {\"name\": \"John Smith\"}, \"context\": {\"from\": \"+1234567890\", \"forwarded\": false, \"frequently_forwarded\": false}, \"message_analysis\": {\"message_length\": 142, \"language_detected\": \"en\", \"sentiment\": \"positive\", \"urgency_level\": \"medium\", \"business_context\": {\"company_size_mentioned\": \"500 employees\", \"solution_type\": \"CRM\", \"specific_interests\": [\"pricing\", \"implementation\", \"scalability\"]}}}\n",
"profile": {
"name": "John Smith"
},
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_whatsapp_message",
"text": {
"body": "Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?"
},
"timestamp": "1719331200",
"type": "text"
},
"schedule_follow_up": {
"conversation_id": "conv_12345",
"customer_id": "CUST_789",
"escalation_rules": [
{
"action": "escalate_to_sales_manager",
"condition": "no_response_after_72_hours",
"priority": "medium"
},
{
"action": "immediate_human_intervention",
"condition": "negative_sentiment_detected",
"priority": "high"
}
],
"execution_details": {
"actual_result": {
"output": "\ud83d\udcc5 Scheduling follow-up actions...\n\u2705 Follow-up actions scheduled\n Follow-up ID: FOLLOWUP_2025_001234\n Scheduled actions: 3\n \u2022 response_monitoring: Monitor for customer response to CRM Enterprise information\n \u2022 proactive_follow_up: Send follow-up message if no response received\n \u2022 sales_team_notification: Notify enterprise sales team of high-value opportunity\n__OUTPUTS__ {\"follow_up_id\": \"FOLLOWUP_2025_001234\", \"customer_id\": \"CUST_789\", \"conversation_id\": \"conv_12345\", \"follow_up_type\": \"whatsapp_engagement_follow_up\", \"scheduled_actions\": [{\"action_id\": \"ACTION_001\", \"action_type\": \"response_monitoring\", \"description\": \"Monitor for customer response to CRM Enterprise information\", \"scheduled_for\": \"2025-07-01T19:03:23.848766\", \"duration_hours\": 24, \"automated\": true, \"trigger_condition\": \"no_customer_response_within_24h\"}, {\"action_id\": \"ACTION_002\", \"action_type\": \"proactive_follow_up\", \"description\": \"Send follow-up message if no response received\", \"scheduled_for\": \"2025-07-03T19:03:23.848780\", \"automated\": true, \"message_template\": \"demo_offer_follow_up\", \"condition\": \"no_response_received\"}, {\"action_id\": \"ACTION_003\", \"action_type\": \"sales_team_notification\", \"description\": \"Notify enterprise sales team of high-value opportunity\", \"scheduled_for\": \"2025-07-01T21:03:23.848788\", \"automated\": true, \"recipient\": \"TEAM_ENTERPRISE_SALES\"}], \"escalation_rules\": [{\"condition\": \"no_response_after_72_hours\", \"action\": \"escalate_to_sales_manager\", \"priority\": \"medium\"}, {\"condition\": \"negative_sentiment_detected\", \"action\": \"immediate_human_intervention\", \"priority\": \"high\"}], \"success_metrics\": {\"target_response_rate\": 0.75, \"target_demo_conversion\": 0.4, \"target_proposal_acceptance\": 0.6}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.273507,
"end_time": "2025-07-01T19:03:23.963603",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.690096",
"timestamp": "2025-07-01T19:03:23.963603",
"worker_executed": true,
"workers_notified": true
},
"follow_up_id": "FOLLOWUP_2025_001234",
"follow_up_type": "whatsapp_engagement_follow_up",
"output": "\ud83d\udcc5 Scheduling follow-up actions...\n\u2705 Follow-up actions scheduled\n Follow-up ID: FOLLOWUP_2025_001234\n Scheduled actions: 3\n \u2022 response_monitoring: Monitor for customer response to CRM Enterprise information\n \u2022 proactive_follow_up: Send follow-up message if no response received\n \u2022 sales_team_notification: Notify enterprise sales team of high-value opportunity\n__OUTPUTS__ {\"follow_up_id\": \"FOLLOWUP_2025_001234\", \"customer_id\": \"CUST_789\", \"conversation_id\": \"conv_12345\", \"follow_up_type\": \"whatsapp_engagement_follow_up\", \"scheduled_actions\": [{\"action_id\": \"ACTION_001\", \"action_type\": \"response_monitoring\", \"description\": \"Monitor for customer response to CRM Enterprise information\", \"scheduled_for\": \"2025-07-01T19:03:23.848766\", \"duration_hours\": 24, \"automated\": true, \"trigger_condition\": \"no_customer_response_within_24h\"}, {\"action_id\": \"ACTION_002\", \"action_type\": \"proactive_follow_up\", \"description\": \"Send follow-up message if no response received\", \"scheduled_for\": \"2025-07-03T19:03:23.848780\", \"automated\": true, \"message_template\": \"demo_offer_follow_up\", \"condition\": \"no_response_received\"}, {\"action_id\": \"ACTION_003\", \"action_type\": \"sales_team_notification\", \"description\": \"Notify enterprise sales team of high-value opportunity\", \"scheduled_for\": \"2025-07-01T21:03:23.848788\", \"automated\": true, \"recipient\": \"TEAM_ENTERPRISE_SALES\"}], \"escalation_rules\": [{\"condition\": \"no_response_after_72_hours\", \"action\": \"escalate_to_sales_manager\", \"priority\": \"medium\"}, {\"condition\": \"negative_sentiment_detected\", \"action\": \"immediate_human_intervention\", \"priority\": \"high\"}], \"success_metrics\": {\"target_response_rate\": 0.75, \"target_demo_conversion\": 0.4, \"target_proposal_acceptance\": 0.6}}\n",
"return_code": 0,
"scheduled_actions": [
{
"action_id": "ACTION_001",
"action_type": "response_monitoring",
"automated": true,
"description": "Monitor for customer response to CRM Enterprise information",
"duration_hours": 24,
"scheduled_for": "2025-07-01T19:03:23.848766",
"trigger_condition": "no_customer_response_within_24h"
},
{
"action_id": "ACTION_002",
"action_type": "proactive_follow_up",
"automated": true,
"condition": "no_response_received",
"description": "Send follow-up message if no response received",
"message_template": "demo_offer_follow_up",
"scheduled_for": "2025-07-03T19:03:23.848780"
},
{
"action_id": "ACTION_003",
"action_type": "sales_team_notification",
"automated": true,
"description": "Notify enterprise sales team of high-value opportunity",
"recipient": "TEAM_ENTERPRISE_SALES",
"scheduled_for": "2025-07-01T21:03:23.848788"
}
],
"status": "completed",
"stderr": "",
"success_metrics": {
"target_demo_conversion": 0.4,
"target_proposal_acceptance": 0.6,
"target_response_rate": 0.75
},
"task_id": "schedule_follow_up"
},
"send_whatsapp_response": {
"ai_handled": true,
"campaign_tracking": {
"campaign_type": "ai_customer_engagement",
"expected_engagement": "high",
"intent_addressed": "product_inquiry",
"personalization_level": "high"
},
"character_count": 616,
"conversation_id": "conv_12345",
"delivery_status": "delivered",
"estimated_delivery": "immediate",
"execution_details": {
"actual_result": {
"output": "\ud83d\udce4 Sending WhatsApp response...\n\u2705 WhatsApp response sent to John Smith\n Message ID: wamid.HBgLMTIzNDU2Nzg5MDE_response...\n Status: sent\n Response time: 8.5 seconds\n Character count: 616\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE_response...\", \"recipient\": \"+1234567890\", \"recipient_name\": \"John Smith\", \"message_status\": \"sent\", \"sent_at\": \"2025-07-01T19:03:22.601755\", \"delivery_status\": \"delivered\", \"message_type\": \"text\", \"character_count\": 616, \"estimated_delivery\": \"immediate\", \"conversation_id\": \"conv_12345\", \"ai_handled\": true, \"response_time_seconds\": 8.5, \"campaign_tracking\": {\"campaign_type\": \"ai_customer_engagement\", \"intent_addressed\": \"product_inquiry\", \"personalization_level\": \"high\", \"expected_engagement\": \"high\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.299236,
"end_time": "2025-07-01T19:03:22.718561",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.419325",
"timestamp": "2025-07-01T19:03:22.718561",
"worker_executed": true,
"workers_notified": true
},
"message_id": "wamid.HBgLMTIzNDU2Nzg5MDE_response...",
"message_status": "sent",
"message_type": "text",
"output": "\ud83d\udce4 Sending WhatsApp response...\n\u2705 WhatsApp response sent to John Smith\n Message ID: wamid.HBgLMTIzNDU2Nzg5MDE_response...\n Status: sent\n Response time: 8.5 seconds\n Character count: 616\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE_response...\", \"recipient\": \"+1234567890\", \"recipient_name\": \"John Smith\", \"message_status\": \"sent\", \"sent_at\": \"2025-07-01T19:03:22.601755\", \"delivery_status\": \"delivered\", \"message_type\": \"text\", \"character_count\": 616, \"estimated_delivery\": \"immediate\", \"conversation_id\": \"conv_12345\", \"ai_handled\": true, \"response_time_seconds\": 8.5, \"campaign_tracking\": {\"campaign_type\": \"ai_customer_engagement\", \"intent_addressed\": \"product_inquiry\", \"personalization_level\": \"high\", \"expected_engagement\": \"high\"}}\n",
"recipient": "+1234567890",
"recipient_name": "John Smith",
"response_time_seconds": 8.5,
"return_code": 0,
"sent_at": "2025-07-01T19:03:22.601755",
"status": "completed",
"stderr": "",
"task_id": "send_whatsapp_response"
},
"status": "SUCCESS",
"task_outputs": {
"analyze_message_intent": {
"buying_signals": {
"budget_probability": "high",
"buying_stage": "consideration",
"decision_authority": "likely_influencer",
"signals_detected": [
"specific_company_size_mentioned",
"scalability_requirements_defined",
"implementation_timeline_inquiry",
"pricing_information_requested"
],
"urgency_score": 0.65
},
"confidence_score": 0.94,
"conversation_context": {
"customer_education_level": "informed",
"follow_up_to_previous": true,
"information_gap": [
"detailed_pricing",
"implementation_process"
],
"technical_sophistication": "medium"
},
"entity_extraction": {
"budget_indicators": [
"established_company",
"500_employees"
],
"company_size": "500 employees",
"decision_stage": "evaluation",
"information_needs": [
"pricing",
"implementation_timeline"
],
"key_requirements": [
"scalability",
"growth_support"
],
"solution_type": "CRM solution"
},
"execution_details": {
"actual_result": {
"output": "\ud83e\udd16 Analyzing message intent...\n\u2705 Intent analysis completed\n Primary intent: product_inquiry (0.94)\n Sentiment: positive (0.78)\n Buying stage: consideration\n Buying signals: 4\n__OUTPUTS__ {\"primary_intent\": \"product_inquiry\", \"confidence_score\": 0.94, \"intent_hierarchy\": [{\"intent\": \"product_inquiry\", \"confidence\": 0.94}, {\"intent\": \"pricing_request\", \"confidence\": 0.87}, {\"intent\": \"implementation_question\", \"confidence\": 0.76}, {\"intent\": \"scalability_concern\", \"confidence\": 0.69}], \"sentiment_analysis\": {\"overall_sentiment\": \"positive\", \"sentiment_score\": 0.78, \"emotional_indicators\": [\"interest\", \"professional\", \"forward_thinking\"], \"tone_analysis\": \"business_focused\", \"urgency_level\": \"medium\"}, \"entity_extraction\": {\"company_size\": \"500 employees\", \"solution_type\": \"CRM solution\", \"key_requirements\": [\"scalability\", \"growth_support\"], \"information_needs\": [\"pricing\", \"implementation_timeline\"], \"decision_stage\": \"evaluation\", \"budget_indicators\": [\"established_company\", \"500_employees\"]}, \"buying_signals\": {\"signals_detected\": [\"specific_company_size_mentioned\", \"scalability_requirements_defined\", \"implementation_timeline_inquiry\", \"pricing_information_requested\"], \"buying_stage\": \"consideration\", \"urgency_score\": 0.65, \"decision_authority\": \"likely_influencer\", \"budget_probability\": \"high\"}, \"conversation_context\": {\"follow_up_to_previous\": true, \"information_gap\": [\"detailed_pricing\", \"implementation_process\"], \"customer_education_level\": \"informed\", \"technical_sophistication\": \"medium\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.42965,
"end_time": "2025-07-01T19:03:21.206940",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.777290",
"timestamp": "2025-07-01T19:03:21.206940",
"worker_executed": true,
"workers_notified": true
},
"intent_hierarchy": [
{
"confidence": 0.94,
"intent": "product_inquiry"
},
{
"confidence": 0.87,
"intent": "pricing_request"
},
{
"confidence": 0.76,
"intent": "implementation_question"
},
{
"confidence": 0.69,
"intent": "scalability_concern"
}
],
"output": "\ud83e\udd16 Analyzing message intent...\n\u2705 Intent analysis completed\n Primary intent: product_inquiry (0.94)\n Sentiment: positive (0.78)\n Buying stage: consideration\n Buying signals: 4\n__OUTPUTS__ {\"primary_intent\": \"product_inquiry\", \"confidence_score\": 0.94, \"intent_hierarchy\": [{\"intent\": \"product_inquiry\", \"confidence\": 0.94}, {\"intent\": \"pricing_request\", \"confidence\": 0.87}, {\"intent\": \"implementation_question\", \"confidence\": 0.76}, {\"intent\": \"scalability_concern\", \"confidence\": 0.69}], \"sentiment_analysis\": {\"overall_sentiment\": \"positive\", \"sentiment_score\": 0.78, \"emotional_indicators\": [\"interest\", \"professional\", \"forward_thinking\"], \"tone_analysis\": \"business_focused\", \"urgency_level\": \"medium\"}, \"entity_extraction\": {\"company_size\": \"500 employees\", \"solution_type\": \"CRM solution\", \"key_requirements\": [\"scalability\", \"growth_support\"], \"information_needs\": [\"pricing\", \"implementation_timeline\"], \"decision_stage\": \"evaluation\", \"budget_indicators\": [\"established_company\", \"500_employees\"]}, \"buying_signals\": {\"signals_detected\": [\"specific_company_size_mentioned\", \"scalability_requirements_defined\", \"implementation_timeline_inquiry\", \"pricing_information_requested\"], \"buying_stage\": \"consideration\", \"urgency_score\": 0.65, \"decision_authority\": \"likely_influencer\", \"budget_probability\": \"high\"}, \"conversation_context\": {\"follow_up_to_previous\": true, \"information_gap\": [\"detailed_pricing\", \"implementation_process\"], \"customer_education_level\": \"informed\", \"technical_sophistication\": \"medium\"}}\n",
"primary_intent": "product_inquiry",
"return_code": 0,
"sentiment_analysis": {
"emotional_indicators": [
"interest",
"professional",
"forward_thinking"
],
"overall_sentiment": "positive",
"sentiment_score": 0.78,
"tone_analysis": "business_focused",
"urgency_level": "medium"
},
"status": "completed",
"stderr": "",
"task_id": "analyze_message_intent"
},
"check_new_inquiry": {
"creates_new_inquiry": true,
"execution_details": {
"actual_result": {
"output": "\ud83d\udd0d Checking if new inquiry should be created...\n\u2705 New inquiry should be created\n Reason: Significant progression from initial interest to specific requirements and pricing inquiry\n Existing inquiries: 1\n__OUTPUTS__ {\"creates_new_inquiry\": true, \"inquiry_criteria_met\": [\"specific_product_interest_expressed\", \"company_size_and_requirements_defined\", \"pricing_information_requested\", \"implementation_timeline_discussed\"], \"existing_inquiries\": [{\"inquiry_id\": \"INQ_2025_001234\", \"status\": \"pending_follow_up\", \"created_date\": \"2025-06-20\", \"topic\": \"Initial CRM interest\"}], \"inquiry_relationship\": \"follow_up_to_existing\", \"should_create_new\": true, \"reason\": \"Significant progression from initial interest to specific requirements and pricing inquiry\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.296586,
"end_time": "2025-07-01T19:03:23.397229",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.100643",
"timestamp": "2025-07-01T19:03:23.397229",
"worker_executed": true,
"workers_notified": true
},
"existing_inquiries": [
{
"created_date": "2025-06-20",
"inquiry_id": "INQ_2025_001234",
"status": "pending_follow_up",
"topic": "Initial CRM interest"
}
],
"inquiry_criteria_met": [
"specific_product_interest_expressed",
"company_size_and_requirements_defined",
"pricing_information_requested",
"implementation_timeline_discussed"
],
"inquiry_relationship": "follow_up_to_existing",
"output": "\ud83d\udd0d Checking if new inquiry should be created...\n\u2705 New inquiry should be created\n Reason: Significant progression from initial interest to specific requirements and pricing inquiry\n Existing inquiries: 1\n__OUTPUTS__ {\"creates_new_inquiry\": true, \"inquiry_criteria_met\": [\"specific_product_interest_expressed\", \"company_size_and_requirements_defined\", \"pricing_information_requested\", \"implementation_timeline_discussed\"], \"existing_inquiries\": [{\"inquiry_id\": \"INQ_2025_001234\", \"status\": \"pending_follow_up\", \"created_date\": \"2025-06-20\", \"topic\": \"Initial CRM interest\"}], \"inquiry_relationship\": \"follow_up_to_existing\", \"should_create_new\": true, \"reason\": \"Significant progression from initial interest to specific requirements and pricing inquiry\"}\n",
"reason": "Significant progression from initial interest to specific requirements and pricing inquiry",
"return_code": 0,
"should_create_new": true,
"status": "completed",
"stderr": "",
"task_id": "check_new_inquiry"
},
"create_crm_inquiry": {
"ai_analysis": {
"budget_indicators": [
"enterprise",
"500_employees",
"scalability_focus"
],
"buying_stage": "consideration",
"conversion_probability": 0.68,
"intent_confidence": 0.94,
"urgency_score": 0.65
},
"assigned_to": "TEAM_ENTERPRISE_SALES",
"created_at": "2025-07-01T19:03:23.582898",
"customer_context": {
"budget_range": "enterprise_level",
"company_size": "500",
"current_solution": "unknown",
"industry": "technology",
"scalability_important": true
},
"customer_email": "john.smith@techcorp.com",
"customer_id": "CUST_789",
"customer_phone": "+1234567890",
"description": "Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.",
"estimated_response_time": "2 hours",
"execution_details": {
"actual_result": {
"output": "\ud83d\udccb Creating new CRM inquiry...\n\u2705 CRM inquiry created\n Inquiry ID: INQ_2025_005678\n Priority: high\n Subject: CRM Enterprise Solution for 500 Employees\n Assigned to: TEAM_ENTERPRISE_SALES\n Conversion probability: 0.68\n__OUTPUTS__ {\"inquiry_id\": \"INQ_2025_005678\", \"customer_id\": \"CUST_789\", \"customer_phone\": \"+1234567890\", \"customer_email\": \"john.smith@techcorp.com\", \"inquiry_type\": \"product_interest\", \"source\": \"whatsapp\", \"priority\": \"high\", \"subject\": \"CRM Enterprise Solution for 500 Employees\", \"description\": \"Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.\", \"products_of_interest\": [\"CRM_ENT_001\"], \"customer_context\": {\"company_size\": \"500\", \"industry\": \"technology\", \"current_solution\": \"unknown\", \"scalability_important\": true, \"budget_range\": \"enterprise_level\"}, \"ai_analysis\": {\"intent_confidence\": 0.94, \"urgency_score\": 0.65, \"budget_indicators\": [\"enterprise\", \"500_employees\", \"scalability_focus\"], \"buying_stage\": \"consideration\", \"conversion_probability\": 0.68}, \"created_at\": \"2025-07-01T19:03:23.582898\", \"assigned_to\": \"TEAM_ENTERPRISE_SALES\", \"estimated_response_time\": \"2 hours\", \"follow_up_sequence\": [{\"step\": 1, \"action\": \"send_detailed_proposal\", \"scheduled_for\": \"2025-07-01T19:03:23.582913\", \"owner\": \"sales_team\"}, {\"step\": 2, \"action\": \"schedule_demo_call\", \"scheduled_for\": \"on_customer_request\", \"owner\": \"demo_specialist\"}], \"related_records\": {\"customer_id\": \"CUST_789\", \"existing_deal\": \"DEAL_2025_001234\", \"conversation_log\": \"LOG_2025_WA_001234\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.395642,
"end_time": "2025-07-01T19:03:23.741298",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.345656",
"timestamp": "2025-07-01T19:03:23.741298",
"worker_executed": true,
"workers_notified": true
},
"follow_up_sequence": [
{
"action": "send_detailed_proposal",
"owner": "sales_team",
"scheduled_for": "2025-07-01T19:03:23.582913",
"step": 1
},
{
"action": "schedule_demo_call",
"owner": "demo_specialist",
"scheduled_for": "on_customer_request",
"step": 2
}
],
"inquiry_id": "INQ_2025_005678",
"inquiry_type": "product_interest",
"output": "\ud83d\udccb Creating new CRM inquiry...\n\u2705 CRM inquiry created\n Inquiry ID: INQ_2025_005678\n Priority: high\n Subject: CRM Enterprise Solution for 500 Employees\n Assigned to: TEAM_ENTERPRISE_SALES\n Conversion probability: 0.68\n__OUTPUTS__ {\"inquiry_id\": \"INQ_2025_005678\", \"customer_id\": \"CUST_789\", \"customer_phone\": \"+1234567890\", \"customer_email\": \"john.smith@techcorp.com\", \"inquiry_type\": \"product_interest\", \"source\": \"whatsapp\", \"priority\": \"high\", \"subject\": \"CRM Enterprise Solution for 500 Employees\", \"description\": \"Customer interested in CRM Enterprise Edition for 500-employee technology company. Specific questions about pricing ($199.99/user/month tier) and implementation timeline (8-12 weeks). Company name: TechCorp Industries.\", \"products_of_interest\": [\"CRM_ENT_001\"], \"customer_context\": {\"company_size\": \"500\", \"industry\": \"technology\", \"current_solution\": \"unknown\", \"scalability_important\": true, \"budget_range\": \"enterprise_level\"}, \"ai_analysis\": {\"intent_confidence\": 0.94, \"urgency_score\": 0.65, \"budget_indicators\": [\"enterprise\", \"500_employees\", \"scalability_focus\"], \"buying_stage\": \"consideration\", \"conversion_probability\": 0.68}, \"created_at\": \"2025-07-01T19:03:23.582898\", \"assigned_to\": \"TEAM_ENTERPRISE_SALES\", \"estimated_response_time\": \"2 hours\", \"follow_up_sequence\": [{\"step\": 1, \"action\": \"send_detailed_proposal\", \"scheduled_for\": \"2025-07-01T19:03:23.582913\", \"owner\": \"sales_team\"}, {\"step\": 2, \"action\": \"schedule_demo_call\", \"scheduled_for\": \"on_customer_request\", \"owner\": \"demo_specialist\"}], \"related_records\": {\"customer_id\": \"CUST_789\", \"existing_deal\": \"DEAL_2025_001234\", \"conversation_log\": \"LOG_2025_WA_001234\"}}\n",
"priority": "high",
"products_of_interest": [
"CRM_ENT_001"
],
"related_records": {
"conversation_log": "LOG_2025_WA_001234",
"customer_id": "CUST_789",
"existing_deal": "DEAL_2025_001234"
},
"return_code": 0,
"source": "whatsapp",
"status": "completed",
"stderr": "",
"subject": "CRM Enterprise Solution for 500 Employees",
"task_id": "create_crm_inquiry"
},
"determine_escalation_need": {
"ai_capability_assessment": {
"can_handle_query": true,
"follow_up_manageable": true,
"information_complete": true,
"response_quality_sufficient": true
},
"assessment_factors": [
{
"factor": "message_complexity",
"score": 0.3,
"status": "below_threshold",
"threshold": 0.7
},
{
"factor": "customer_sentiment",
"score": 0.78,
"status": "positive",
"threshold": 0.3
},
{
"factor": "technical_complexity",
"score": 0.2,
"status": "low_complexity",
"threshold": 0.6
},
{
"factor": "deal_value",
"score": 0.8,
"status": "high_value",
"threshold": 0.7
},
{
"factor": "conversation_duration",
"score": 0.2,
"status": "short_conversation",
"threshold": 0.8
}
],
"escalation_confidence": 0.85,
"escalation_reason": null,
"escalation_threshold_met": false,
"escalation_triggers": {
"complex_technical_query": false,
"customer_frustration": false,
"enterprise_customer": true,
"high_value_deal": true,
"pricing_negotiation": false
},
"execution_details": {
"actual_result": {
"output": "\ud83c\udfaf Determining escalation need...\n\u2705 AI can handle this query\n Confidence: 0.85\n High value deal detected: True\n Monitoring required: True\n__OUTPUTS__ {\"needs_human_escalation\": false, \"escalation_confidence\": 0.85, \"assessment_factors\": [{\"factor\": \"message_complexity\", \"score\": 0.3, \"threshold\": 0.7, \"status\": \"below_threshold\"}, {\"factor\": \"customer_sentiment\", \"score\": 0.78, \"threshold\": 0.3, \"status\": \"positive\"}, {\"factor\": \"technical_complexity\", \"score\": 0.2, \"threshold\": 0.6, \"status\": \"low_complexity\"}, {\"factor\": \"deal_value\", \"score\": 0.8, \"threshold\": 0.7, \"status\": \"high_value\"}, {\"factor\": \"conversation_duration\", \"score\": 0.2, \"threshold\": 0.8, \"status\": \"short_conversation\"}], \"escalation_triggers\": {\"high_value_deal\": true, \"enterprise_customer\": true, \"complex_technical_query\": false, \"customer_frustration\": false, \"pricing_negotiation\": false}, \"ai_capability_assessment\": {\"can_handle_query\": true, \"information_complete\": true, \"response_quality_sufficient\": true, \"follow_up_manageable\": true}, \"recommendation\": \"ai_handled\", \"escalation_reason\": null, \"monitoring_required\": true, \"escalation_threshold_met\": false}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.280397,
"end_time": "2025-07-01T19:03:22.499171",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.218774",
"timestamp": "2025-07-01T19:03:22.499171",
"worker_executed": true,
"workers_notified": true
},
"monitoring_required": true,
"needs_human_escalation": false,
"output": "\ud83c\udfaf Determining escalation need...\n\u2705 AI can handle this query\n Confidence: 0.85\n High value deal detected: True\n Monitoring required: True\n__OUTPUTS__ {\"needs_human_escalation\": false, \"escalation_confidence\": 0.85, \"assessment_factors\": [{\"factor\": \"message_complexity\", \"score\": 0.3, \"threshold\": 0.7, \"status\": \"below_threshold\"}, {\"factor\": \"customer_sentiment\", \"score\": 0.78, \"threshold\": 0.3, \"status\": \"positive\"}, {\"factor\": \"technical_complexity\", \"score\": 0.2, \"threshold\": 0.6, \"status\": \"low_complexity\"}, {\"factor\": \"deal_value\", \"score\": 0.8, \"threshold\": 0.7, \"status\": \"high_value\"}, {\"factor\": \"conversation_duration\", \"score\": 0.2, \"threshold\": 0.8, \"status\": \"short_conversation\"}], \"escalation_triggers\": {\"high_value_deal\": true, \"enterprise_customer\": true, \"complex_technical_query\": false, \"customer_frustration\": false, \"pricing_negotiation\": false}, \"ai_capability_assessment\": {\"can_handle_query\": true, \"information_complete\": true, \"response_quality_sufficient\": true, \"follow_up_manageable\": true}, \"recommendation\": \"ai_handled\", \"escalation_reason\": null, \"monitoring_required\": true, \"escalation_threshold_met\": false}\n",
"recommendation": "ai_handled",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "determine_escalation_need"
},
"escalate_to_human": {
"agent_briefing": {
"current_need": "CRM Enterprise pricing and implementation timeline",
"customer_background": "Existing prospect, 500-employee tech company",
"next_actions": [
"detailed_needs_assessment",
"custom_proposal_preparation",
"demo_scheduling"
],
"recommended_approach": "consultative_sales_focus_on_scalability_and_roi"
},
"agent_name": "Sarah Johnson",
"assigned_agent": "AGENT_001",
"customer_name": "John Smith",
"customer_phone": "+1234567890",
"escalated_at": "2025-07-01T19:03:22.762112",
"escalation_context": {
"ai_assessment": "high_value_opportunity_requiring_personal_attention",
"conversation_summary": "Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions",
"customer_tier": "enterprise",
"deal_potential": 125000.0,
"previous_interactions": 3
},
"escalation_id": "ESC_2025_WA_001234",
"escalation_reason": "high_value_enterprise_inquiry",
"estimated_response_time": "15 minutes",
"execution_details": {
"actual_result": {
"output": "\ud83d\udea8 Escalating to human agent...\n\u2705 Escalated to Sarah Johnson\n Escalation ID: ESC_2025_WA_001234\n Urgency: high\n ETA: 15 minutes\n__OUTPUTS__ {\"escalation_id\": \"ESC_2025_WA_001234\", \"customer_phone\": \"+1234567890\", \"customer_name\": \"John Smith\", \"escalation_reason\": \"high_value_enterprise_inquiry\", \"urgency_level\": \"high\", \"escalated_at\": \"2025-07-01T19:03:22.762112\", \"assigned_agent\": \"AGENT_001\", \"agent_name\": \"Sarah Johnson\", \"estimated_response_time\": \"15 minutes\", \"escalation_context\": {\"conversation_summary\": \"Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions\", \"customer_tier\": \"enterprise\", \"deal_potential\": 125000.0, \"previous_interactions\": 3, \"ai_assessment\": \"high_value_opportunity_requiring_personal_attention\"}, \"handover_message\": \"Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!\", \"agent_briefing\": {\"customer_background\": \"Existing prospect, 500-employee tech company\", \"current_need\": \"CRM Enterprise pricing and implementation timeline\", \"recommended_approach\": \"consultative_sales_focus_on_scalability_and_roi\", \"next_actions\": [\"detailed_needs_assessment\", \"custom_proposal_preparation\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.443294,
"end_time": "2025-07-01T19:03:22.903877",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.460583",
"timestamp": "2025-07-01T19:03:22.903877",
"worker_executed": true,
"workers_notified": true
},
"handover_message": "Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!",
"output": "\ud83d\udea8 Escalating to human agent...\n\u2705 Escalated to Sarah Johnson\n Escalation ID: ESC_2025_WA_001234\n Urgency: high\n ETA: 15 minutes\n__OUTPUTS__ {\"escalation_id\": \"ESC_2025_WA_001234\", \"customer_phone\": \"+1234567890\", \"customer_name\": \"John Smith\", \"escalation_reason\": \"high_value_enterprise_inquiry\", \"urgency_level\": \"high\", \"escalated_at\": \"2025-07-01T19:03:22.762112\", \"assigned_agent\": \"AGENT_001\", \"agent_name\": \"Sarah Johnson\", \"estimated_response_time\": \"15 minutes\", \"escalation_context\": {\"conversation_summary\": \"Enterprise customer inquiry about CRM for 500 employees, pricing and implementation questions\", \"customer_tier\": \"enterprise\", \"deal_potential\": 125000.0, \"previous_interactions\": 3, \"ai_assessment\": \"high_value_opportunity_requiring_personal_attention\"}, \"handover_message\": \"Hi John! I\u0027m connecting you with Sarah Johnson, our enterprise specialist, who can provide detailed pricing and implementation planning for TechCorp. She\u0027ll be with you shortly!\", \"agent_briefing\": {\"customer_background\": \"Existing prospect, 500-employee tech company\", \"current_need\": \"CRM Enterprise pricing and implementation timeline\", \"recommended_approach\": \"consultative_sales_focus_on_scalability_and_roi\", \"next_actions\": [\"detailed_needs_assessment\", \"custom_proposal_preparation\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "escalate_to_human",
"urgency_level": "high"
},
"generate_response": {
"call_to_action": {
"primary": "Schedule personalized demo",
"secondary": "Request detailed pricing proposal",
"urgency": "medium"
},
"estimated_response_effectiveness": 0.87,
"execution_details": {
"actual_result": {
"output": "\u270d\ufe0f Generating AI response...\n\u2705 Response generated\n Response type: product_inquiry_response\n Tone: professional_helpful\n Effectiveness estimate: 0.87\n Message length: 616 characters\n__OUTPUTS__ {\"response_type\": \"product_inquiry_response\", \"tone\": \"professional_helpful\", \"personalization_level\": \"high\", \"message_text\": \"Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\\n\\nHere\u0027s what you\u0027re looking at:\\n\\ud83d\\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\\n\\u23f1\\ufe0f Implementation: 8-12 weeks with full training included\\n\\ud83d\\udcc8 ROI: Most clients see 300% ROI within 18 months\\n\\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?\", \"key_elements\": [\"Personal greeting using name and company\", \"Specific product recommendation with reasoning\", \"Clear pricing information\", \"Implementation timeline\", \"ROI value proposition\", \"Scalability assurance\", \"Clear call-to-action\"], \"call_to_action\": {\"primary\": \"Schedule personalized demo\", \"secondary\": \"Request detailed pricing proposal\", \"urgency\": \"medium\"}, \"follow_up_suggestions\": [\"Demo scheduling\", \"Detailed proposal preparation\", \"Implementation timeline discussion\"], \"estimated_response_effectiveness\": 0.87, \"expected_customer_actions\": [\"Request demo\", \"Ask follow-up questions\", \"Request proposal\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.269078,
"end_time": "2025-07-01T19:03:22.189405",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.920327",
"timestamp": "2025-07-01T19:03:22.189405",
"worker_executed": true,
"workers_notified": true
},
"expected_customer_actions": [
"Request demo",
"Ask follow-up questions",
"Request proposal"
],
"follow_up_suggestions": [
"Demo scheduling",
"Detailed proposal preparation",
"Implementation timeline discussion"
],
"key_elements": [
"Personal greeting using name and company",
"Specific product recommendation with reasoning",
"Clear pricing information",
"Implementation timeline",
"ROI value proposition",
"Scalability assurance",
"Clear call-to-action"
],
"message_text": "Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\n\nHere\u0027s what you\u0027re looking at:\n\ud83d\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\n\u23f1\ufe0f Implementation: 8-12 weeks with full training included\n\ud83d\udcc8 ROI: Most clients see 300% ROI within 18 months\n\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?",
"output": "\u270d\ufe0f Generating AI response...\n\u2705 Response generated\n Response type: product_inquiry_response\n Tone: professional_helpful\n Effectiveness estimate: 0.87\n Message length: 616 characters\n__OUTPUTS__ {\"response_type\": \"product_inquiry_response\", \"tone\": \"professional_helpful\", \"personalization_level\": \"high\", \"message_text\": \"Hi John! Great to hear from you again. For TechCorp with 500 employees, our CRM Enterprise Edition would be perfect - it\u0027s designed specifically for companies your size with unlimited users and advanced scalability features.\\n\\nHere\u0027s what you\u0027re looking at:\\n\\ud83d\\udcb0 Pricing: $199.99/user/month (about $100K/month for 500 users)\\n\\u23f1\\ufe0f Implementation: 8-12 weeks with full training included\\n\\ud83d\\udcc8 ROI: Most clients see 300% ROI within 18 months\\n\\nThe system grows with you - no performance issues as you scale beyond 500 employees. Would you like me to schedule a personalized demo to show you exactly how it would work for TechCorp?\", \"key_elements\": [\"Personal greeting using name and company\", \"Specific product recommendation with reasoning\", \"Clear pricing information\", \"Implementation timeline\", \"ROI value proposition\", \"Scalability assurance\", \"Clear call-to-action\"], \"call_to_action\": {\"primary\": \"Schedule personalized demo\", \"secondary\": \"Request detailed pricing proposal\", \"urgency\": \"medium\"}, \"follow_up_suggestions\": [\"Demo scheduling\", \"Detailed proposal preparation\", \"Implementation timeline discussion\"], \"estimated_response_effectiveness\": 0.87, \"expected_customer_actions\": [\"Request demo\", \"Ask follow-up questions\", \"Request proposal\"]}\n",
"personalization_level": "high",
"response_type": "product_inquiry_response",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "generate_response",
"tone": "professional_helpful"
},
"get_conversation_history": {
"context_summary": {
"customer_needs": [
"scalable_crm",
"enterprise_solution",
"implementation_support"
],
"information_provided": [
"initial_greeting",
"needs_assessment"
],
"next_expected_topics": [
"pricing_details",
"feature_overview",
"demo_scheduling"
]
},
"conversation_analytics": {
"avg_response_time": "5 minutes",
"business_messages": 1,
"customer_messages": 2,
"engagement_level": "high",
"sentiment_progression": [
"neutral",
"positive",
"positive"
],
"topics_discussed": [
"company_size",
"scalability",
"pricing",
"implementation"
]
},
"conversation_id": "conv_12345",
"conversation_stage": "initial_inquiry",
"conversation_started": "2025-06-20T14:30:00Z",
"execution_details": {
"actual_result": {
"output": "\ud83d\udcac Retrieving conversation history...\n\u2705 Conversation history retrieved\n Total messages: 3\n Engagement level: high\n Current stage: initial_inquiry\n__OUTPUTS__ {\"conversation_id\": \"conv_12345\", \"total_messages\": 3, \"conversation_started\": \"2025-06-20T14:30:00Z\", \"last_activity\": \"2025-06-25T16:30:00Z\", \"conversation_stage\": \"initial_inquiry\", \"messages\": [{\"id\": \"msg_001\", \"timestamp\": \"2025-06-20T14:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hello, I\u0027m looking for a CRM solution for our company\", \"direction\": \"inbound\"}, {\"id\": \"msg_002\", \"timestamp\": \"2025-06-20T14:35:00Z\", \"from\": \"business_number\", \"type\": \"text\", \"text\": \"Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?\", \"direction\": \"outbound\"}, {\"id\": \"msg_003\", \"timestamp\": \"2025-06-25T16:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\", \"direction\": \"inbound\"}], \"conversation_analytics\": {\"customer_messages\": 2, \"business_messages\": 1, \"avg_response_time\": \"5 minutes\", \"engagement_level\": \"high\", \"sentiment_progression\": [\"neutral\", \"positive\", \"positive\"], \"topics_discussed\": [\"company_size\", \"scalability\", \"pricing\", \"implementation\"]}, \"context_summary\": {\"customer_needs\": [\"scalable_crm\", \"enterprise_solution\", \"implementation_support\"], \"information_provided\": [\"initial_greeting\", \"needs_assessment\"], \"next_expected_topics\": [\"pricing_details\", \"feature_overview\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.233739,
"end_time": "2025-07-01T19:03:20.477469",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.243730",
"timestamp": "2025-07-01T19:03:20.477469",
"worker_executed": true,
"workers_notified": true
},
"last_activity": "2025-06-25T16:30:00Z",
"messages": [
{
"direction": "inbound",
"from": "+1234567890",
"id": "msg_001",
"text": "Hello, I\u0027m looking for a CRM solution for our company",
"timestamp": "2025-06-20T14:30:00Z",
"type": "text"
},
{
"direction": "outbound",
"from": "business_number",
"id": "msg_002",
"text": "Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?",
"timestamp": "2025-06-20T14:35:00Z",
"type": "text"
},
{
"direction": "inbound",
"from": "+1234567890",
"id": "msg_003",
"text": "Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?",
"timestamp": "2025-06-25T16:30:00Z",
"type": "text"
}
],
"output": "\ud83d\udcac Retrieving conversation history...\n\u2705 Conversation history retrieved\n Total messages: 3\n Engagement level: high\n Current stage: initial_inquiry\n__OUTPUTS__ {\"conversation_id\": \"conv_12345\", \"total_messages\": 3, \"conversation_started\": \"2025-06-20T14:30:00Z\", \"last_activity\": \"2025-06-25T16:30:00Z\", \"conversation_stage\": \"initial_inquiry\", \"messages\": [{\"id\": \"msg_001\", \"timestamp\": \"2025-06-20T14:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hello, I\u0027m looking for a CRM solution for our company\", \"direction\": \"inbound\"}, {\"id\": \"msg_002\", \"timestamp\": \"2025-06-20T14:35:00Z\", \"from\": \"business_number\", \"type\": \"text\", \"text\": \"Hi John! Thanks for reaching out. I\u0027d be happy to help you find the right CRM solution. Can you tell me more about your company size and specific needs?\", \"direction\": \"outbound\"}, {\"id\": \"msg_003\", \"timestamp\": \"2025-06-25T16:30:00Z\", \"from\": \"+1234567890\", \"type\": \"text\", \"text\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\", \"direction\": \"inbound\"}], \"conversation_analytics\": {\"customer_messages\": 2, \"business_messages\": 1, \"avg_response_time\": \"5 minutes\", \"engagement_level\": \"high\", \"sentiment_progression\": [\"neutral\", \"positive\", \"positive\"], \"topics_discussed\": [\"company_size\", \"scalability\", \"pricing\", \"implementation\"]}, \"context_summary\": {\"customer_needs\": [\"scalable_crm\", \"enterprise_solution\", \"implementation_support\"], \"information_provided\": [\"initial_greeting\", \"needs_assessment\"], \"next_expected_topics\": [\"pricing_details\", \"feature_overview\", \"demo_scheduling\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_conversation_history",
"total_messages": 3
},
"get_customer_context_from_crm": {
"account_status": "active_prospect",
"assigned_officer": "OFF_001",
"company": "TechCorp Industries",
"company_size": "500-1000",
"current_deals": [
{
"deal_id": "DEAL_2025_001234",
"deal_name": "TechCorp CRM Implementation",
"last_activity": "2025-06-22T10:15:00Z",
"probability": 0.65,
"stage": "qualified",
"value": 125000.0
}
],
"customer_found": true,
"customer_id": "CUST_789",
"customer_name": "John Smith",
"customer_tier": "enterprise",
"execution_details": {
"actual_result": {
"output": "\ud83d\udd0d Retrieving customer context from CRM...\n\u2705 Customer context retrieved for John Smith\n Company: TechCorp Industries\n Customer tier: enterprise\n Active deals: 1\n Previous interactions: 2\n__OUTPUTS__ {\"customer_found\": true, \"customer_id\": \"CUST_789\", \"customer_name\": \"John Smith\", \"company\": \"TechCorp Industries\", \"industry\": \"Technology\", \"company_size\": \"500-1000\", \"customer_tier\": \"enterprise\", \"account_status\": \"active_prospect\", \"lead_source\": \"website_form\", \"assigned_officer\": \"OFF_001\", \"interaction_history\": [{\"date\": \"2025-06-20T14:30:00Z\", \"type\": \"email\", \"direction\": \"inbound\", \"subject\": \"Initial inquiry about CRM solutions\", \"outcome\": \"information_sent\"}, {\"date\": \"2025-06-22T10:15:00Z\", \"type\": \"phone_call\", \"direction\": \"outbound\", \"duration_minutes\": 15, \"outcome\": \"voicemail_left\"}], \"current_deals\": [{\"deal_id\": \"DEAL_2025_001234\", \"deal_name\": \"TechCorp CRM Implementation\", \"stage\": \"qualified\", \"value\": 125000.0, \"probability\": 0.65, \"last_activity\": \"2025-06-22T10:15:00Z\"}], \"preferences\": {\"preferred_contact_method\": \"whatsapp\", \"contact_time_preference\": \"business_hours\", \"communication_style\": \"professional_direct\", \"language\": \"en\"}, \"previous_inquiries\": [{\"date\": \"2025-06-20\", \"topic\": \"CRM pricing for enterprise\", \"status\": \"pending_follow_up\"}]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.252164,
"end_time": "2025-07-01T19:03:20.213510",
"message_sent": true,
"start_time": "2025-07-01T19:03:19.961346",
"timestamp": "2025-07-01T19:03:20.213510",
"worker_executed": true,
"workers_notified": true
},
"industry": "Technology",
"interaction_history": [
{
"date": "2025-06-20T14:30:00Z",
"direction": "inbound",
"outcome": "information_sent",
"subject": "Initial inquiry about CRM solutions",
"type": "email"
},
{
"date": "2025-06-22T10:15:00Z",
"direction": "outbound",
"duration_minutes": 15,
"outcome": "voicemail_left",
"type": "phone_call"
}
],
"lead_source": "website_form",
"output": "\ud83d\udd0d Retrieving customer context from CRM...\n\u2705 Customer context retrieved for John Smith\n Company: TechCorp Industries\n Customer tier: enterprise\n Active deals: 1\n Previous interactions: 2\n__OUTPUTS__ {\"customer_found\": true, \"customer_id\": \"CUST_789\", \"customer_name\": \"John Smith\", \"company\": \"TechCorp Industries\", \"industry\": \"Technology\", \"company_size\": \"500-1000\", \"customer_tier\": \"enterprise\", \"account_status\": \"active_prospect\", \"lead_source\": \"website_form\", \"assigned_officer\": \"OFF_001\", \"interaction_history\": [{\"date\": \"2025-06-20T14:30:00Z\", \"type\": \"email\", \"direction\": \"inbound\", \"subject\": \"Initial inquiry about CRM solutions\", \"outcome\": \"information_sent\"}, {\"date\": \"2025-06-22T10:15:00Z\", \"type\": \"phone_call\", \"direction\": \"outbound\", \"duration_minutes\": 15, \"outcome\": \"voicemail_left\"}], \"current_deals\": [{\"deal_id\": \"DEAL_2025_001234\", \"deal_name\": \"TechCorp CRM Implementation\", \"stage\": \"qualified\", \"value\": 125000.0, \"probability\": 0.65, \"last_activity\": \"2025-06-22T10:15:00Z\"}], \"preferences\": {\"preferred_contact_method\": \"whatsapp\", \"contact_time_preference\": \"business_hours\", \"communication_style\": \"professional_direct\", \"language\": \"en\"}, \"previous_inquiries\": [{\"date\": \"2025-06-20\", \"topic\": \"CRM pricing for enterprise\", \"status\": \"pending_follow_up\"}]}\n",
"preferences": {
"communication_style": "professional_direct",
"contact_time_preference": "business_hours",
"language": "en",
"preferred_contact_method": "whatsapp"
},
"previous_inquiries": [
{
"date": "2025-06-20",
"status": "pending_follow_up",
"topic": "CRM pricing for enterprise"
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_customer_context_from_crm"
},
"get_order_details": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udce6 Retrieving order details...\n\u2705 Order details retrieved\n Recent orders: 1\n__OUTPUTS__ {\"recent_orders\": [{\"order_id\": \"ORD_2025_001234\", \"status\": \"processing\", \"order_date\": \"2025-06-20T00:00:00Z\", \"total_amount\": 15000.0, \"items\": [{\"product\": \"CRM Professional License\", \"quantity\": 100, \"unit_price\": 149.99}], \"estimated_delivery\": \"2025-07-15T00:00:00Z\"}], \"order_status_options\": [\"Check order status\", \"Modify order\", \"Cancel order\", \"Track delivery\"], \"payment_information\": {\"payment_method\": \"Corporate credit card\", \"payment_status\": \"approved\", \"invoice_sent\": true}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.863716,
"end_time": "2025-07-01T19:03:21.971041",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.107325",
"timestamp": "2025-07-01T19:03:21.971041",
"worker_executed": true,
"workers_notified": true
},
"order_status_options": [
"Check order status",
"Modify order",
"Cancel order",
"Track delivery"
],
"output": "\ud83d\udce6 Retrieving order details...\n\u2705 Order details retrieved\n Recent orders: 1\n__OUTPUTS__ {\"recent_orders\": [{\"order_id\": \"ORD_2025_001234\", \"status\": \"processing\", \"order_date\": \"2025-06-20T00:00:00Z\", \"total_amount\": 15000.0, \"items\": [{\"product\": \"CRM Professional License\", \"quantity\": 100, \"unit_price\": 149.99}], \"estimated_delivery\": \"2025-07-15T00:00:00Z\"}], \"order_status_options\": [\"Check order status\", \"Modify order\", \"Cancel order\", \"Track delivery\"], \"payment_information\": {\"payment_method\": \"Corporate credit card\", \"payment_status\": \"approved\", \"invoice_sent\": true}}\n",
"payment_information": {
"invoice_sent": true,
"payment_method": "Corporate credit card",
"payment_status": "approved"
},
"recent_orders": [
{
"estimated_delivery": "2025-07-15T00:00:00Z",
"items": [
{
"product": "CRM Professional License",
"quantity": 100,
"unit_price": 149.99
}
],
"order_date": "2025-06-20T00:00:00Z",
"order_id": "ORD_2025_001234",
"status": "processing",
"total_amount": 15000.0
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_order_details"
},
"get_product_catalog_from_dynamics": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udce6 Retrieving product catalog from Dynamics...\n\u2705 Product catalog retrieved\n Total products: 2\n Recommended: CRM Enterprise Edition\n Target size: 500+\n__OUTPUTS__ {\"products\": [{\"product_id\": \"CRM_ENT_001\", \"name\": \"CRM Enterprise Edition\", \"category\": \"crm_software\", \"description\": \"Complete CRM solution for enterprise organizations with advanced analytics and customization\", \"target_company_size\": \"500+\", \"pricing\": {\"base_price\": 299.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\", \"pricing_tiers\": [{\"tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"setup_fee\": 15000.0, \"annual_discount\": 0.15}, {\"tier\": \"1000+ users\", \"price_per_user\": 179.99, \"setup_fee\": 25000.0, \"annual_discount\": 0.2}]}, \"key_features\": [\"Unlimited users\", \"Advanced analytics and reporting\", \"Custom workflows\", \"API integrations\", \"24/7 enterprise support\", \"Multi-tenant architecture\"], \"implementation\": {\"typical_timeline\": \"8-12 weeks\", \"implementation_cost\": \"25% of license cost\", \"training_included\": true, \"data_migration\": true}, \"competitive_advantages\": [\"Superior scalability\", \"Industry-leading uptime (99.9%)\", \"Advanced AI features\", \"Comprehensive API ecosystem\"]}, {\"product_id\": \"CRM_PRO_002\", \"name\": \"CRM Professional\", \"category\": \"crm_software\", \"description\": \"Professional CRM solution for growing businesses\", \"target_company_size\": \"100-500\", \"pricing\": {\"base_price\": 149.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\"}, \"key_features\": [\"Up to 500 users\", \"Standard reporting\", \"Email integration\", \"Mobile app\"]}], \"recommendations\": {\"best_match\": \"CRM_ENT_001\", \"match_reasons\": [\"Company size (500 employees) fits enterprise tier\", \"Scalability requirements align with enterprise features\", \"Growth trajectory suggests need for advanced capabilities\"], \"alternative_options\": [\"CRM_PRO_002\"], \"upsell_opportunities\": [\"Advanced Analytics Module\", \"AI Automation Add-on\"]}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.242533,
"end_time": "2025-07-01T19:03:20.750187",
"message_sent": true,
"start_time": "2025-07-01T19:03:20.507654",
"timestamp": "2025-07-01T19:03:20.750187",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udce6 Retrieving product catalog from Dynamics...\n\u2705 Product catalog retrieved\n Total products: 2\n Recommended: CRM Enterprise Edition\n Target size: 500+\n__OUTPUTS__ {\"products\": [{\"product_id\": \"CRM_ENT_001\", \"name\": \"CRM Enterprise Edition\", \"category\": \"crm_software\", \"description\": \"Complete CRM solution for enterprise organizations with advanced analytics and customization\", \"target_company_size\": \"500+\", \"pricing\": {\"base_price\": 299.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\", \"pricing_tiers\": [{\"tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"setup_fee\": 15000.0, \"annual_discount\": 0.15}, {\"tier\": \"1000+ users\", \"price_per_user\": 179.99, \"setup_fee\": 25000.0, \"annual_discount\": 0.2}]}, \"key_features\": [\"Unlimited users\", \"Advanced analytics and reporting\", \"Custom workflows\", \"API integrations\", \"24/7 enterprise support\", \"Multi-tenant architecture\"], \"implementation\": {\"typical_timeline\": \"8-12 weeks\", \"implementation_cost\": \"25% of license cost\", \"training_included\": true, \"data_migration\": true}, \"competitive_advantages\": [\"Superior scalability\", \"Industry-leading uptime (99.9%)\", \"Advanced AI features\", \"Comprehensive API ecosystem\"]}, {\"product_id\": \"CRM_PRO_002\", \"name\": \"CRM Professional\", \"category\": \"crm_software\", \"description\": \"Professional CRM solution for growing businesses\", \"target_company_size\": \"100-500\", \"pricing\": {\"base_price\": 149.99, \"currency\": \"USD\", \"billing_cycle\": \"monthly\"}, \"key_features\": [\"Up to 500 users\", \"Standard reporting\", \"Email integration\", \"Mobile app\"]}], \"recommendations\": {\"best_match\": \"CRM_ENT_001\", \"match_reasons\": [\"Company size (500 employees) fits enterprise tier\", \"Scalability requirements align with enterprise features\", \"Growth trajectory suggests need for advanced capabilities\"], \"alternative_options\": [\"CRM_PRO_002\"], \"upsell_opportunities\": [\"Advanced Analytics Module\", \"AI Automation Add-on\"]}}\n",
"products": [
{
"category": "crm_software",
"competitive_advantages": [
"Superior scalability",
"Industry-leading uptime (99.9%)",
"Advanced AI features",
"Comprehensive API ecosystem"
],
"description": "Complete CRM solution for enterprise organizations with advanced analytics and customization",
"implementation": {
"data_migration": true,
"implementation_cost": "25% of license cost",
"training_included": true,
"typical_timeline": "8-12 weeks"
},
"key_features": [
"Unlimited users",
"Advanced analytics and reporting",
"Custom workflows",
"API integrations",
"24/7 enterprise support",
"Multi-tenant architecture"
],
"name": "CRM Enterprise Edition",
"pricing": {
"base_price": 299.99,
"billing_cycle": "monthly",
"currency": "USD",
"pricing_tiers": [
{
"annual_discount": 0.15,
"price_per_user": 199.99,
"setup_fee": 15000.0,
"tier": "500-1000 users"
},
{
"annual_discount": 0.2,
"price_per_user": 179.99,
"setup_fee": 25000.0,
"tier": "1000+ users"
}
]
},
"product_id": "CRM_ENT_001",
"target_company_size": "500+"
},
{
"category": "crm_software",
"description": "Professional CRM solution for growing businesses",
"key_features": [
"Up to 500 users",
"Standard reporting",
"Email integration",
"Mobile app"
],
"name": "CRM Professional",
"pricing": {
"base_price": 149.99,
"billing_cycle": "monthly",
"currency": "USD"
},
"product_id": "CRM_PRO_002",
"target_company_size": "100-500"
}
],
"recommendations": {
"alternative_options": [
"CRM_PRO_002"
],
"best_match": "CRM_ENT_001",
"match_reasons": [
"Company size (500 employees) fits enterprise tier",
"Scalability requirements align with enterprise features",
"Growth trajectory suggests need for advanced capabilities"
],
"upsell_opportunities": [
"Advanced Analytics Module",
"AI Automation Add-on"
]
},
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_product_catalog_from_dynamics"
},
"get_product_info": {
"execution_details": {
"actual_result": {
"output": "\ud83d\udccb Retrieving product information for inquiry...\n\u2705 Product information compiled\n Focus product: CRM Enterprise Edition\n Estimated monthly cost: UNRESOLVED_product_info[\u0027pricing_summary\u0027][\u0027estimated_monthly_cost\u0027]:,.2f\n Implementation timeline: 8-12 weeks for full implementation\n__OUTPUTS__ {\"product_focus\": \"CRM Enterprise Edition\", \"relevant_features\": [{\"feature\": \"Unlimited Users\", \"benefit\": \"Perfect for your 500+ employee company with room to grow\", \"relevance\": \"high\"}, {\"feature\": \"Advanced Scalability\", \"benefit\": \"Built to handle enterprise growth without performance impact\", \"relevance\": \"high\"}, {\"feature\": \"Custom Workflows\", \"benefit\": \"Adapt the system to your unique business processes\", \"relevance\": \"medium\"}], \"pricing_summary\": {\"recommended_tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"estimated_monthly_cost\": 99995.0, \"setup_fee\": 15000.0, \"annual_savings\": \"15% discount available\", \"roi_estimate\": \"Typically 300% ROI within 18 months\"}, \"implementation_details\": {\"timeline\": \"8-12 weeks for full implementation\", \"phases\": [\"Planning and setup (2 weeks)\", \"Data migration (3-4 weeks)\", \"User training (2 weeks)\", \"Go-live and support (1-2 weeks)\"], \"support_included\": \"Dedicated implementation manager and 24/7 support\", \"training\": \"Comprehensive user training for all 500 employees\"}, \"next_steps\": [\"Schedule detailed demo\", \"Provide customized pricing proposal\", \"Connect with implementation specialist\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.413153,
"end_time": "2025-07-01T19:03:21.420363",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.007210",
"timestamp": "2025-07-01T19:03:21.420363",
"worker_executed": true,
"workers_notified": true
},
"implementation_details": {
"phases": [
"Planning and setup (2 weeks)",
"Data migration (3-4 weeks)",
"User training (2 weeks)",
"Go-live and support (1-2 weeks)"
],
"support_included": "Dedicated implementation manager and 24/7 support",
"timeline": "8-12 weeks for full implementation",
"training": "Comprehensive user training for all 500 employees"
},
"next_steps": [
"Schedule detailed demo",
"Provide customized pricing proposal",
"Connect with implementation specialist"
],
"output": "\ud83d\udccb Retrieving product information for inquiry...\n\u2705 Product information compiled\n Focus product: CRM Enterprise Edition\n Estimated monthly cost: UNRESOLVED_product_info[\u0027pricing_summary\u0027][\u0027estimated_monthly_cost\u0027]:,.2f\n Implementation timeline: 8-12 weeks for full implementation\n__OUTPUTS__ {\"product_focus\": \"CRM Enterprise Edition\", \"relevant_features\": [{\"feature\": \"Unlimited Users\", \"benefit\": \"Perfect for your 500+ employee company with room to grow\", \"relevance\": \"high\"}, {\"feature\": \"Advanced Scalability\", \"benefit\": \"Built to handle enterprise growth without performance impact\", \"relevance\": \"high\"}, {\"feature\": \"Custom Workflows\", \"benefit\": \"Adapt the system to your unique business processes\", \"relevance\": \"medium\"}], \"pricing_summary\": {\"recommended_tier\": \"500-1000 users\", \"price_per_user\": 199.99, \"estimated_monthly_cost\": 99995.0, \"setup_fee\": 15000.0, \"annual_savings\": \"15% discount available\", \"roi_estimate\": \"Typically 300% ROI within 18 months\"}, \"implementation_details\": {\"timeline\": \"8-12 weeks for full implementation\", \"phases\": [\"Planning and setup (2 weeks)\", \"Data migration (3-4 weeks)\", \"User training (2 weeks)\", \"Go-live and support (1-2 weeks)\"], \"support_included\": \"Dedicated implementation manager and 24/7 support\", \"training\": \"Comprehensive user training for all 500 employees\"}, \"next_steps\": [\"Schedule detailed demo\", \"Provide customized pricing proposal\", \"Connect with implementation specialist\"]}\n",
"pricing_summary": {
"annual_savings": "15% discount available",
"estimated_monthly_cost": 99995.0,
"price_per_user": 199.99,
"recommended_tier": "500-1000 users",
"roi_estimate": "Typically 300% ROI within 18 months",
"setup_fee": 15000.0
},
"product_focus": "CRM Enterprise Edition",
"relevant_features": [
{
"benefit": "Perfect for your 500+ employee company with room to grow",
"feature": "Unlimited Users",
"relevance": "high"
},
{
"benefit": "Built to handle enterprise growth without performance impact",
"feature": "Advanced Scalability",
"relevance": "high"
},
{
"benefit": "Adapt the system to your unique business processes",
"feature": "Custom Workflows",
"relevance": "medium"
}
],
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_product_info"
},
"get_support_context": {
"complaint_type": "service_issue",
"customer_satisfaction_score": 3.2,
"escalation_needed": false,
"execution_details": {
"actual_result": {
"output": "\ud83d\udee0\ufe0f Retrieving support context for complaint...\n\u2705 Support context retrieved\n Complaint type: service_issue\n Open tickets: 1\n__OUTPUTS__ {\"complaint_type\": \"service_issue\", \"severity\": \"medium\", \"related_tickets\": [{\"ticket_id\": \"SUP_2025_001234\", \"status\": \"open\", \"created_date\": \"2025-06-20T09:00:00Z\", \"issue\": \"Login problems\", \"assigned_agent\": \"AGENT_001\"}], \"customer_satisfaction_score\": 3.2, \"recent_issues\": [\"Authentication delays\", \"Slow report generation\"], \"escalation_needed\": false, \"support_actions\": [\"Acknowledge complaint\", \"Provide immediate troubleshooting\", \"Schedule follow-up call\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.508475,
"end_time": "2025-07-01T19:03:21.565866",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.057391",
"timestamp": "2025-07-01T19:03:21.565866",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udee0\ufe0f Retrieving support context for complaint...\n\u2705 Support context retrieved\n Complaint type: service_issue\n Open tickets: 1\n__OUTPUTS__ {\"complaint_type\": \"service_issue\", \"severity\": \"medium\", \"related_tickets\": [{\"ticket_id\": \"SUP_2025_001234\", \"status\": \"open\", \"created_date\": \"2025-06-20T09:00:00Z\", \"issue\": \"Login problems\", \"assigned_agent\": \"AGENT_001\"}], \"customer_satisfaction_score\": 3.2, \"recent_issues\": [\"Authentication delays\", \"Slow report generation\"], \"escalation_needed\": false, \"support_actions\": [\"Acknowledge complaint\", \"Provide immediate troubleshooting\", \"Schedule follow-up call\"]}\n",
"recent_issues": [
"Authentication delays",
"Slow report generation"
],
"related_tickets": [
{
"assigned_agent": "AGENT_001",
"created_date": "2025-06-20T09:00:00Z",
"issue": "Login problems",
"status": "open",
"ticket_id": "SUP_2025_001234"
}
],
"return_code": 0,
"severity": "medium",
"status": "completed",
"stderr": "",
"support_actions": [
"Acknowledge complaint",
"Provide immediate troubleshooting",
"Schedule follow-up call"
],
"task_id": "get_support_context"
},
"get_troubleshooting": {
"common_issues": [
{
"issue": "Login problems",
"solution": "Clear browser cache and try again",
"success_rate": 0.85
},
{
"issue": "Slow performance",
"solution": "Check internet connection and try during off-peak hours",
"success_rate": 0.7
},
{
"issue": "Data sync issues",
"solution": "Refresh the page and wait 5 minutes for sync",
"success_rate": 0.9
}
],
"escalation_triggers": [
"Technical complexity high",
"Customer frustration detected",
"Multiple failed self-service attempts"
],
"execution_details": {
"actual_result": {
"output": "\ud83d\udd27 Retrieving troubleshooting information...\n\u2705 Troubleshooting information retrieved\n Common issues: 3\n__OUTPUTS__ {\"common_issues\": [{\"issue\": \"Login problems\", \"solution\": \"Clear browser cache and try again\", \"success_rate\": 0.85}, {\"issue\": \"Slow performance\", \"solution\": \"Check internet connection and try during off-peak hours\", \"success_rate\": 0.7}, {\"issue\": \"Data sync issues\", \"solution\": \"Refresh the page and wait 5 minutes for sync\", \"success_rate\": 0.9}], \"self_service_options\": [\"Knowledge base articles\", \"Video tutorials\", \"Community forum\", \"Live chat support\"], \"escalation_triggers\": [\"Technical complexity high\", \"Customer frustration detected\", \"Multiple failed self-service attempts\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.839682,
"end_time": "2025-07-01T19:03:21.998415",
"message_sent": true,
"start_time": "2025-07-01T19:03:21.158733",
"timestamp": "2025-07-01T19:03:21.998415",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udd27 Retrieving troubleshooting information...\n\u2705 Troubleshooting information retrieved\n Common issues: 3\n__OUTPUTS__ {\"common_issues\": [{\"issue\": \"Login problems\", \"solution\": \"Clear browser cache and try again\", \"success_rate\": 0.85}, {\"issue\": \"Slow performance\", \"solution\": \"Check internet connection and try during off-peak hours\", \"success_rate\": 0.7}, {\"issue\": \"Data sync issues\", \"solution\": \"Refresh the page and wait 5 minutes for sync\", \"success_rate\": 0.9}], \"self_service_options\": [\"Knowledge base articles\", \"Video tutorials\", \"Community forum\", \"Live chat support\"], \"escalation_triggers\": [\"Technical complexity high\", \"Customer frustration detected\", \"Multiple failed self-service attempts\"]}\n",
"return_code": 0,
"self_service_options": [
"Knowledge base articles",
"Video tutorials",
"Community forum",
"Live chat support"
],
"status": "completed",
"stderr": "",
"task_id": "get_troubleshooting"
},
"get_whatsapp_message": {
"context": {
"forwarded": false,
"frequently_forwarded": false,
"from": "+1234567890"
},
"execution_details": {
"actual_result": {
"output": "\ud83d\udcf1 Retrieving WhatsApp message...\n\u2705 Message retrieved from John Smith\n Phone: +1234567890\n Message: Hi, I\u0027m interested in your CRM solution for my com...\n Sentiment: positive\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE...\", \"from\": \"+1234567890\", \"timestamp\": \"1719331200\", \"type\": \"text\", \"text\": {\"body\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\"}, \"profile\": {\"name\": \"John Smith\"}, \"context\": {\"from\": \"+1234567890\", \"forwarded\": false, \"frequently_forwarded\": false}, \"message_analysis\": {\"message_length\": 142, \"language_detected\": \"en\", \"sentiment\": \"positive\", \"urgency_level\": \"medium\", \"business_context\": {\"company_size_mentioned\": \"500 employees\", \"solution_type\": \"CRM\", \"specific_interests\": [\"pricing\", \"implementation\", \"scalability\"]}}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.295634,
"end_time": "2025-07-01T19:03:20.001612",
"message_sent": true,
"start_time": "2025-07-01T19:03:19.705978",
"timestamp": "2025-07-01T19:03:20.001612",
"worker_executed": true,
"workers_notified": true
},
"from": "+1234567890",
"message_analysis": {
"business_context": {
"company_size_mentioned": "500 employees",
"solution_type": "CRM",
"specific_interests": [
"pricing",
"implementation",
"scalability"
]
},
"language_detected": "en",
"message_length": 142,
"sentiment": "positive",
"urgency_level": "medium"
},
"message_id": "wamid.HBgLMTIzNDU2Nzg5MDE...",
"output": "\ud83d\udcf1 Retrieving WhatsApp message...\n\u2705 Message retrieved from John Smith\n Phone: +1234567890\n Message: Hi, I\u0027m interested in your CRM solution for my com...\n Sentiment: positive\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE...\", \"from\": \"+1234567890\", \"timestamp\": \"1719331200\", \"type\": \"text\", \"text\": {\"body\": \"Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?\"}, \"profile\": {\"name\": \"John Smith\"}, \"context\": {\"from\": \"+1234567890\", \"forwarded\": false, \"frequently_forwarded\": false}, \"message_analysis\": {\"message_length\": 142, \"language_detected\": \"en\", \"sentiment\": \"positive\", \"urgency_level\": \"medium\", \"business_context\": {\"company_size_mentioned\": \"500 employees\", \"solution_type\": \"CRM\", \"specific_interests\": [\"pricing\", \"implementation\", \"scalability\"]}}}\n",
"profile": {
"name": "John Smith"
},
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "get_whatsapp_message",
"text": {
"body": "Hi, I\u0027m interested in your CRM solution for my company. We have about 500 employees and need something that can scale with our growth. Can you tell me about pricing and implementation timeline?"
},
"timestamp": "1719331200",
"type": "text"
},
"schedule_follow_up": {
"conversation_id": "conv_12345",
"customer_id": "CUST_789",
"escalation_rules": [
{
"action": "escalate_to_sales_manager",
"condition": "no_response_after_72_hours",
"priority": "medium"
},
{
"action": "immediate_human_intervention",
"condition": "negative_sentiment_detected",
"priority": "high"
}
],
"execution_details": {
"actual_result": {
"output": "\ud83d\udcc5 Scheduling follow-up actions...\n\u2705 Follow-up actions scheduled\n Follow-up ID: FOLLOWUP_2025_001234\n Scheduled actions: 3\n \u2022 response_monitoring: Monitor for customer response to CRM Enterprise information\n \u2022 proactive_follow_up: Send follow-up message if no response received\n \u2022 sales_team_notification: Notify enterprise sales team of high-value opportunity\n__OUTPUTS__ {\"follow_up_id\": \"FOLLOWUP_2025_001234\", \"customer_id\": \"CUST_789\", \"conversation_id\": \"conv_12345\", \"follow_up_type\": \"whatsapp_engagement_follow_up\", \"scheduled_actions\": [{\"action_id\": \"ACTION_001\", \"action_type\": \"response_monitoring\", \"description\": \"Monitor for customer response to CRM Enterprise information\", \"scheduled_for\": \"2025-07-01T19:03:23.848766\", \"duration_hours\": 24, \"automated\": true, \"trigger_condition\": \"no_customer_response_within_24h\"}, {\"action_id\": \"ACTION_002\", \"action_type\": \"proactive_follow_up\", \"description\": \"Send follow-up message if no response received\", \"scheduled_for\": \"2025-07-03T19:03:23.848780\", \"automated\": true, \"message_template\": \"demo_offer_follow_up\", \"condition\": \"no_response_received\"}, {\"action_id\": \"ACTION_003\", \"action_type\": \"sales_team_notification\", \"description\": \"Notify enterprise sales team of high-value opportunity\", \"scheduled_for\": \"2025-07-01T21:03:23.848788\", \"automated\": true, \"recipient\": \"TEAM_ENTERPRISE_SALES\"}], \"escalation_rules\": [{\"condition\": \"no_response_after_72_hours\", \"action\": \"escalate_to_sales_manager\", \"priority\": \"medium\"}, {\"condition\": \"negative_sentiment_detected\", \"action\": \"immediate_human_intervention\", \"priority\": \"high\"}], \"success_metrics\": {\"target_response_rate\": 0.75, \"target_demo_conversion\": 0.4, \"target_proposal_acceptance\": 0.6}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.273507,
"end_time": "2025-07-01T19:03:23.963603",
"message_sent": true,
"start_time": "2025-07-01T19:03:23.690096",
"timestamp": "2025-07-01T19:03:23.963603",
"worker_executed": true,
"workers_notified": true
},
"follow_up_id": "FOLLOWUP_2025_001234",
"follow_up_type": "whatsapp_engagement_follow_up",
"output": "\ud83d\udcc5 Scheduling follow-up actions...\n\u2705 Follow-up actions scheduled\n Follow-up ID: FOLLOWUP_2025_001234\n Scheduled actions: 3\n \u2022 response_monitoring: Monitor for customer response to CRM Enterprise information\n \u2022 proactive_follow_up: Send follow-up message if no response received\n \u2022 sales_team_notification: Notify enterprise sales team of high-value opportunity\n__OUTPUTS__ {\"follow_up_id\": \"FOLLOWUP_2025_001234\", \"customer_id\": \"CUST_789\", \"conversation_id\": \"conv_12345\", \"follow_up_type\": \"whatsapp_engagement_follow_up\", \"scheduled_actions\": [{\"action_id\": \"ACTION_001\", \"action_type\": \"response_monitoring\", \"description\": \"Monitor for customer response to CRM Enterprise information\", \"scheduled_for\": \"2025-07-01T19:03:23.848766\", \"duration_hours\": 24, \"automated\": true, \"trigger_condition\": \"no_customer_response_within_24h\"}, {\"action_id\": \"ACTION_002\", \"action_type\": \"proactive_follow_up\", \"description\": \"Send follow-up message if no response received\", \"scheduled_for\": \"2025-07-03T19:03:23.848780\", \"automated\": true, \"message_template\": \"demo_offer_follow_up\", \"condition\": \"no_response_received\"}, {\"action_id\": \"ACTION_003\", \"action_type\": \"sales_team_notification\", \"description\": \"Notify enterprise sales team of high-value opportunity\", \"scheduled_for\": \"2025-07-01T21:03:23.848788\", \"automated\": true, \"recipient\": \"TEAM_ENTERPRISE_SALES\"}], \"escalation_rules\": [{\"condition\": \"no_response_after_72_hours\", \"action\": \"escalate_to_sales_manager\", \"priority\": \"medium\"}, {\"condition\": \"negative_sentiment_detected\", \"action\": \"immediate_human_intervention\", \"priority\": \"high\"}], \"success_metrics\": {\"target_response_rate\": 0.75, \"target_demo_conversion\": 0.4, \"target_proposal_acceptance\": 0.6}}\n",
"return_code": 0,
"scheduled_actions": [
{
"action_id": "ACTION_001",
"action_type": "response_monitoring",
"automated": true,
"description": "Monitor for customer response to CRM Enterprise information",
"duration_hours": 24,
"scheduled_for": "2025-07-01T19:03:23.848766",
"trigger_condition": "no_customer_response_within_24h"
},
{
"action_id": "ACTION_002",
"action_type": "proactive_follow_up",
"automated": true,
"condition": "no_response_received",
"description": "Send follow-up message if no response received",
"message_template": "demo_offer_follow_up",
"scheduled_for": "2025-07-03T19:03:23.848780"
},
{
"action_id": "ACTION_003",
"action_type": "sales_team_notification",
"automated": true,
"description": "Notify enterprise sales team of high-value opportunity",
"recipient": "TEAM_ENTERPRISE_SALES",
"scheduled_for": "2025-07-01T21:03:23.848788"
}
],
"status": "completed",
"stderr": "",
"success_metrics": {
"target_demo_conversion": 0.4,
"target_proposal_acceptance": 0.6,
"target_response_rate": 0.75
},
"task_id": "schedule_follow_up"
},
"send_whatsapp_response": {
"ai_handled": true,
"campaign_tracking": {
"campaign_type": "ai_customer_engagement",
"expected_engagement": "high",
"intent_addressed": "product_inquiry",
"personalization_level": "high"
},
"character_count": 616,
"conversation_id": "conv_12345",
"delivery_status": "delivered",
"estimated_delivery": "immediate",
"execution_details": {
"actual_result": {
"output": "\ud83d\udce4 Sending WhatsApp response...\n\u2705 WhatsApp response sent to John Smith\n Message ID: wamid.HBgLMTIzNDU2Nzg5MDE_response...\n Status: sent\n Response time: 8.5 seconds\n Character count: 616\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE_response...\", \"recipient\": \"+1234567890\", \"recipient_name\": \"John Smith\", \"message_status\": \"sent\", \"sent_at\": \"2025-07-01T19:03:22.601755\", \"delivery_status\": \"delivered\", \"message_type\": \"text\", \"character_count\": 616, \"estimated_delivery\": \"immediate\", \"conversation_id\": \"conv_12345\", \"ai_handled\": true, \"response_time_seconds\": 8.5, \"campaign_tracking\": {\"campaign_type\": \"ai_customer_engagement\", \"intent_addressed\": \"product_inquiry\", \"personalization_level\": \"high\", \"expected_engagement\": \"high\"}}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.299236,
"end_time": "2025-07-01T19:03:22.718561",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.419325",
"timestamp": "2025-07-01T19:03:22.718561",
"worker_executed": true,
"workers_notified": true
},
"message_id": "wamid.HBgLMTIzNDU2Nzg5MDE_response...",
"message_status": "sent",
"message_type": "text",
"output": "\ud83d\udce4 Sending WhatsApp response...\n\u2705 WhatsApp response sent to John Smith\n Message ID: wamid.HBgLMTIzNDU2Nzg5MDE_response...\n Status: sent\n Response time: 8.5 seconds\n Character count: 616\n__OUTPUTS__ {\"message_id\": \"wamid.HBgLMTIzNDU2Nzg5MDE_response...\", \"recipient\": \"+1234567890\", \"recipient_name\": \"John Smith\", \"message_status\": \"sent\", \"sent_at\": \"2025-07-01T19:03:22.601755\", \"delivery_status\": \"delivered\", \"message_type\": \"text\", \"character_count\": 616, \"estimated_delivery\": \"immediate\", \"conversation_id\": \"conv_12345\", \"ai_handled\": true, \"response_time_seconds\": 8.5, \"campaign_tracking\": {\"campaign_type\": \"ai_customer_engagement\", \"intent_addressed\": \"product_inquiry\", \"personalization_level\": \"high\", \"expected_engagement\": \"high\"}}\n",
"recipient": "+1234567890",
"recipient_name": "John Smith",
"response_time_seconds": 8.5,
"return_code": 0,
"sent_at": "2025-07-01T19:03:22.601755",
"status": "completed",
"stderr": "",
"task_id": "send_whatsapp_response"
},
"update_conversation_log": {
"ai_handled": true,
"ai_performance": {
"escalation_avoidance": true,
"intent_accuracy": 0.94,
"response_quality_score": 0.87,
"response_time": 8.5
},
"business_impact": {
"conversion_probability": 0.68,
"deal_progression": "information_stage_to_consideration",
"lead_score_change": "+5",
"opportunity_value": 125000.0
},
"channel": "whatsapp",
"customer_id": "CUST_789",
"direction": "inbound",
"duration_seconds": 8.5,
"escalated": false,
"execution_details": {
"actual_result": {
"output": "\ud83d\udcdd Updating conversation log...\n\u2705 Conversation logged\n Log ID: LOG_2025_WA_001234\n AI handled: True\n Customer sentiment: positive\n Opportunity value: UNRESOLVED_conversation_log[\u0027business_impact\u0027][\u0027opportunity_value\u0027]:,.2f\n__OUTPUTS__ {\"log_id\": \"LOG_2025_WA_001234\", \"customer_id\": \"CUST_789\", \"interaction_type\": \"whatsapp\", \"interaction_date\": \"2025-07-01T19:03:23.006768\", \"direction\": \"inbound\", \"channel\": \"whatsapp\", \"duration_seconds\": 8.5, \"ai_handled\": true, \"escalated\": false, \"interaction_summary\": {\"customer_message\": \"CRM inquiry for 500-employee company, pricing and implementation questions\", \"intent_classified\": \"product_inquiry\", \"response_provided\": \"Detailed CRM Enterprise information with pricing, timeline, and demo offer\", \"outcome\": \"information_provided\", \"next_expected_action\": \"demo_request_or_follow_up_questions\"}, \"sentiment_analysis\": {\"customer_sentiment\": \"positive\", \"satisfaction_predicted\": 0.85, \"engagement_level\": \"high\"}, \"business_impact\": {\"lead_score_change\": \"+5\", \"deal_progression\": \"information_stage_to_consideration\", \"opportunity_value\": 125000.0, \"conversion_probability\": 0.68}, \"ai_performance\": {\"response_time\": 8.5, \"intent_accuracy\": 0.94, \"response_quality_score\": 0.87, \"escalation_avoidance\": true}, \"follow_up_actions\": [{\"action\": \"monitor_for_response\", \"timeline\": \"24_hours\", \"automated\": true}, {\"action\": \"prepare_demo_materials\", \"timeline\": \"if_requested\", \"automated\": false}]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.284658,
"end_time": "2025-07-01T19:03:23.146620",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.861962",
"timestamp": "2025-07-01T19:03:23.146620",
"worker_executed": true,
"workers_notified": true
},
"follow_up_actions": [
{
"action": "monitor_for_response",
"automated": true,
"timeline": "24_hours"
},
{
"action": "prepare_demo_materials",
"automated": false,
"timeline": "if_requested"
}
],
"interaction_date": "2025-07-01T19:03:23.006768",
"interaction_summary": {
"customer_message": "CRM inquiry for 500-employee company, pricing and implementation questions",
"intent_classified": "product_inquiry",
"next_expected_action": "demo_request_or_follow_up_questions",
"outcome": "information_provided",
"response_provided": "Detailed CRM Enterprise information with pricing, timeline, and demo offer"
},
"interaction_type": "whatsapp",
"log_id": "LOG_2025_WA_001234",
"output": "\ud83d\udcdd Updating conversation log...\n\u2705 Conversation logged\n Log ID: LOG_2025_WA_001234\n AI handled: True\n Customer sentiment: positive\n Opportunity value: UNRESOLVED_conversation_log[\u0027business_impact\u0027][\u0027opportunity_value\u0027]:,.2f\n__OUTPUTS__ {\"log_id\": \"LOG_2025_WA_001234\", \"customer_id\": \"CUST_789\", \"interaction_type\": \"whatsapp\", \"interaction_date\": \"2025-07-01T19:03:23.006768\", \"direction\": \"inbound\", \"channel\": \"whatsapp\", \"duration_seconds\": 8.5, \"ai_handled\": true, \"escalated\": false, \"interaction_summary\": {\"customer_message\": \"CRM inquiry for 500-employee company, pricing and implementation questions\", \"intent_classified\": \"product_inquiry\", \"response_provided\": \"Detailed CRM Enterprise information with pricing, timeline, and demo offer\", \"outcome\": \"information_provided\", \"next_expected_action\": \"demo_request_or_follow_up_questions\"}, \"sentiment_analysis\": {\"customer_sentiment\": \"positive\", \"satisfaction_predicted\": 0.85, \"engagement_level\": \"high\"}, \"business_impact\": {\"lead_score_change\": \"+5\", \"deal_progression\": \"information_stage_to_consideration\", \"opportunity_value\": 125000.0, \"conversion_probability\": 0.68}, \"ai_performance\": {\"response_time\": 8.5, \"intent_accuracy\": 0.94, \"response_quality_score\": 0.87, \"escalation_avoidance\": true}, \"follow_up_actions\": [{\"action\": \"monitor_for_response\", \"timeline\": \"24_hours\", \"automated\": true}, {\"action\": \"prepare_demo_materials\", \"timeline\": \"if_requested\", \"automated\": false}]}\n",
"return_code": 0,
"sentiment_analysis": {
"customer_sentiment": "positive",
"engagement_level": "high",
"satisfaction_predicted": 0.85
},
"status": "completed",
"stderr": "",
"task_id": "update_conversation_log"
}
},
"update_conversation_log": {
"ai_handled": true,
"ai_performance": {
"escalation_avoidance": true,
"intent_accuracy": 0.94,
"response_quality_score": 0.87,
"response_time": 8.5
},
"business_impact": {
"conversion_probability": 0.68,
"deal_progression": "information_stage_to_consideration",
"lead_score_change": "+5",
"opportunity_value": 125000.0
},
"channel": "whatsapp",
"customer_id": "CUST_789",
"direction": "inbound",
"duration_seconds": 8.5,
"escalated": false,
"execution_details": {
"actual_result": {
"output": "\ud83d\udcdd Updating conversation log...\n\u2705 Conversation logged\n Log ID: LOG_2025_WA_001234\n AI handled: True\n Customer sentiment: positive\n Opportunity value: UNRESOLVED_conversation_log[\u0027business_impact\u0027][\u0027opportunity_value\u0027]:,.2f\n__OUTPUTS__ {\"log_id\": \"LOG_2025_WA_001234\", \"customer_id\": \"CUST_789\", \"interaction_type\": \"whatsapp\", \"interaction_date\": \"2025-07-01T19:03:23.006768\", \"direction\": \"inbound\", \"channel\": \"whatsapp\", \"duration_seconds\": 8.5, \"ai_handled\": true, \"escalated\": false, \"interaction_summary\": {\"customer_message\": \"CRM inquiry for 500-employee company, pricing and implementation questions\", \"intent_classified\": \"product_inquiry\", \"response_provided\": \"Detailed CRM Enterprise information with pricing, timeline, and demo offer\", \"outcome\": \"information_provided\", \"next_expected_action\": \"demo_request_or_follow_up_questions\"}, \"sentiment_analysis\": {\"customer_sentiment\": \"positive\", \"satisfaction_predicted\": 0.85, \"engagement_level\": \"high\"}, \"business_impact\": {\"lead_score_change\": \"+5\", \"deal_progression\": \"information_stage_to_consideration\", \"opportunity_value\": 125000.0, \"conversion_probability\": 0.68}, \"ai_performance\": {\"response_time\": 8.5, \"intent_accuracy\": 0.94, \"response_quality_score\": 0.87, \"escalation_avoidance\": true}, \"follow_up_actions\": [{\"action\": \"monitor_for_response\", \"timeline\": \"24_hours\", \"automated\": true}, {\"action\": \"prepare_demo_materials\", \"timeline\": \"if_requested\", \"automated\": false}]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.284658,
"end_time": "2025-07-01T19:03:23.146620",
"message_sent": true,
"start_time": "2025-07-01T19:03:22.861962",
"timestamp": "2025-07-01T19:03:23.146620",
"worker_executed": true,
"workers_notified": true
},
"follow_up_actions": [
{
"action": "monitor_for_response",
"automated": true,
"timeline": "24_hours"
},
{
"action": "prepare_demo_materials",
"automated": false,
"timeline": "if_requested"
}
],
"interaction_date": "2025-07-01T19:03:23.006768",
"interaction_summary": {
"customer_message": "CRM inquiry for 500-employee company, pricing and implementation questions",
"intent_classified": "product_inquiry",
"next_expected_action": "demo_request_or_follow_up_questions",
"outcome": "information_provided",
"response_provided": "Detailed CRM Enterprise information with pricing, timeline, and demo offer"
},
"interaction_type": "whatsapp",
"log_id": "LOG_2025_WA_001234",
"output": "\ud83d\udcdd Updating conversation log...\n\u2705 Conversation logged\n Log ID: LOG_2025_WA_001234\n AI handled: True\n Customer sentiment: positive\n Opportunity value: UNRESOLVED_conversation_log[\u0027business_impact\u0027][\u0027opportunity_value\u0027]:,.2f\n__OUTPUTS__ {\"log_id\": \"LOG_2025_WA_001234\", \"customer_id\": \"CUST_789\", \"interaction_type\": \"whatsapp\", \"interaction_date\": \"2025-07-01T19:03:23.006768\", \"direction\": \"inbound\", \"channel\": \"whatsapp\", \"duration_seconds\": 8.5, \"ai_handled\": true, \"escalated\": false, \"interaction_summary\": {\"customer_message\": \"CRM inquiry for 500-employee company, pricing and implementation questions\", \"intent_classified\": \"product_inquiry\", \"response_provided\": \"Detailed CRM Enterprise information with pricing, timeline, and demo offer\", \"outcome\": \"information_provided\", \"next_expected_action\": \"demo_request_or_follow_up_questions\"}, \"sentiment_analysis\": {\"customer_sentiment\": \"positive\", \"satisfaction_predicted\": 0.85, \"engagement_level\": \"high\"}, \"business_impact\": {\"lead_score_change\": \"+5\", \"deal_progression\": \"information_stage_to_consideration\", \"opportunity_value\": 125000.0, \"conversion_probability\": 0.68}, \"ai_performance\": {\"response_time\": 8.5, \"intent_accuracy\": 0.94, \"response_quality_score\": 0.87, \"escalation_avoidance\": true}, \"follow_up_actions\": [{\"action\": \"monitor_for_response\", \"timeline\": \"24_hours\", \"automated\": true}, {\"action\": \"prepare_demo_materials\", \"timeline\": \"if_requested\", \"automated\": false}]}\n",
"return_code": 0,
"sentiment_analysis": {
"customer_sentiment": "positive",
"engagement_level": "high",
"satisfaction_predicted": 0.85
},
"status": "completed",
"stderr": "",
"task_id": "update_conversation_log"
}
}