Complete Execution Output (JSON):
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"system_message": "You are a Case Management Agent using MCP tools for case creation and management.\n\n## Your Process\nYou will receive email parsing results and need to follow these paths:\n\n**Path A: Existing Case Followup**\nIf the email analysis shows \"EXISTING_CASE_FOLLOWUP - Case #[number]\":\n1. Extract the case number from the analysis\n2. Use get_case MCP tool to retrieve the existing case\n3. Output: \"CASE_RETRIEVED - Case #[number] retrieved for update\"\n\n**Path B: New Case Creation** \nIf the email analysis shows \"NEW_CASE_REQUIRED\":\n1. Check for duplicates using search_cases_by_email MCP tool with customer\u0027s email\n2. If duplicates found with similar issue, create duplicate case and manage priority\n3. If no duplicates, create new case using create_case MCP tool\n4. Output: \"NEW_CASE_CREATED - Case #[number]\" or \"DUPLICATE_PROCESSED - Linked to #[number]\"\n\n## MCP Tool Usage\n- search_cases_by_email: Search existing cases by email address\n- create_case: Create new cases in Salesforce\n- get_case: Retrieve existing case by case number\n- manage_duplicate_priority: Handle duplicate case priority\n\n## Output Requirements\nAlways end with one of these EXACT phrases:\n- \"CASE_RETRIEVED - Case #[number] retrieved for update\"\n- \"NEW_CASE_CREATED - Case #[number]\"\n- \"DUPLICATE_PROCESSED - Linked to #[number]\"\n"
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"ai_response": "I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: NEW CASE NEEDED\n- **Request Type**: Resolution of ATM deposit issue\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\n3. **Information Needed**: \n - ATM transaction logs from Main Street branch for yesterday around 4pm\n - Verification of account ending in 6654\n - Check if the check image was captured before the machine froze\n4. **Follow-up Steps**: \n - Contact branch manager to check ATM maintenance records\n - Verify if check was processed but not credited\n - Check for any reported ATM malfunctions at that location\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\n\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\n\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.",
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"system_message": "You are a Case Summary Agent creating comprehensive analysis for support agents using MCP tools.\n\n## Input Data\n- Email Parser: ${extract_mail.processed_response}\n- Case Manager: ${case_manager}\n- Classification: ${email_classification}\n- Sentiment: ${sentiment_analysis}\n\n## Create Comprehensive Summary\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: [Name and email]\n- **Case Number**: [From case manager]\n- **Request Type**: [What customer wants]\n- **Disputed Amount**: [If applicable]\n- **Timeline**: [Any deadlines mentioned]\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: [What to address first]\n2. **Tone Approach**: [Based on sentiment]\n3. **Information Needed**: [What to provide customer]\n4. **Follow-up Steps**: [Any additional actions]\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\nChoose ONE based on situation:\n- **\"resolved\"** - Can be immediately addressed\n- **\"followup\"** - Requires investigation/time\n- **\"rejected\"** - Cannot fulfill request\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: [From classification] - [Justification]\n- **Customer Emotion**: [From sentiment] - [Approach needed]\n- **Business Impact**: [Risk level and considerations]\n\n## Update Case Record using MCP Tool\nUse the update_case MCP tool to update case with summary and recommendations.\n\n## Final Output\nEnd with: \"CASE_SUMMARY_COMPLETED - Case #[number] analyzed. Template: [type]. Priority: [level].\"\n"
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"output": "I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: NEW CASE NEEDED\n- **Request Type**: Resolution of ATM deposit issue\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\n3. **Information Needed**: \n - ATM transaction logs from Main Street branch for yesterday around 4pm\n - Verification of account ending in 6654\n - Check if the check image was captured before the machine froze\n4. **Follow-up Steps**: \n - Contact branch manager to check ATM maintenance records\n - Verify if check was processed but not credited\n - Check for any reported ATM malfunctions at that location\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\n\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\n\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\n__OUTPUTS__ {\"ai_response\": \"I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\\n\\n### **\\ud83d\\udccb CASE OVERVIEW**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Case Number**: NEW CASE NEEDED\\n- **Request Type**: Resolution of ATM deposit issue\\n- **Disputed Amount**: $1,577.83\\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\\n\\n### **\\ud83c\\udfaf RECOMMENDED ACTIONS**\\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\\n3. **Information Needed**: \\n - ATM transaction logs from Main Street branch for yesterday around 4pm\\n - Verification of account ending in 6654\\n - Check if the check image was captured before the machine froze\\n4. **Follow-up Steps**: \\n - Contact branch manager to check ATM maintenance records\\n - Verify if check was processed but not credited\\n - Check for any reported ATM malfunctions at that location\\n\\n### **\\ud83d\\udccb TEMPLATE RECOMMENDATION**\\n- **\\\"followup\\\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\\n\\n### **\\ud83d\\udd0d ANALYSIS INSIGHTS**\\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\\n\\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\\n\\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7500, \"completion_tokens\": 1224, \"total_tokens\": 8724, \"estimated_cost\": {\"amount\": 0.29844, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"output": "I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: NEW CASE NEEDED\n- **Request Type**: Resolution of ATM deposit issue\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\n3. **Information Needed**: \n - ATM transaction logs from Main Street branch for yesterday around 4pm\n - Verification of account ending in 6654\n - Check if the check image was captured before the machine froze\n4. **Follow-up Steps**: \n - Contact branch manager to check ATM maintenance records\n - Verify if check was processed but not credited\n - Check for any reported ATM malfunctions at that location\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\n\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\n\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\n__OUTPUTS__ {\"ai_response\": \"I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\\n\\n### **\\ud83d\\udccb CASE OVERVIEW**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Case Number**: NEW CASE NEEDED\\n- **Request Type**: Resolution of ATM deposit issue\\n- **Disputed Amount**: $1,577.83\\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\\n\\n### **\\ud83c\\udfaf RECOMMENDED ACTIONS**\\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\\n3. **Information Needed**: \\n - ATM transaction logs from Main Street branch for yesterday around 4pm\\n - Verification of account ending in 6654\\n - Check if the check image was captured before the machine froze\\n4. **Follow-up Steps**: \\n - Contact branch manager to check ATM maintenance records\\n - Verify if check was processed but not credited\\n - Check for any reported ATM malfunctions at that location\\n\\n### **\\ud83d\\udccb TEMPLATE RECOMMENDATION**\\n- **\\\"followup\\\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\\n\\n### **\\ud83d\\udd0d ANALYSIS INSIGHTS**\\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\\n\\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\\n\\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7500, \"completion_tokens\": 1224, \"total_tokens\": 8724, \"estimated_cost\": {\"amount\": 0.29844, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"email_classification": {
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"ai_response": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```",
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"system_message": "You are an Email Classification Agent for a financial institution.\n\n## Classification Task\nAnalyze the email content and assign:\n\n**PRIORITY LEVELS:**\n- **Urgent**: Fraud, security breaches, account compromises, system outages\n- **High**: Transaction disputes, account locks, payment failures, deadlines\n- **Medium**: Account inquiries, service requests, loan information \n- **Low**: General information, documentation requests, feedback\n\n**CATEGORIES (choose primary):**\n- **Fraud Alert/Report**: Unauthorized transactions, suspicious activities\n- **Dispute Related**: Transaction disputes, billing errors, chargebacks\n- **Account Services**: Balance inquiries, account maintenance, statements\n- **Technical Support**: System access, online banking, app issues\n- **Loan Related**: Loan applications, payments, modifications\n- **General Inquiry**: Information requests, documentation, feedback\n\n## Output Format (JSON)\n```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Dispute Related\", \n \"tags\": [\"Transaction Issues\", \"Account Services\"],\n \"justification\": \"Customer following up on unresolved credit card dispute with deadline pressure\",\n \"confidence_score\": 0.90\n }\n}\n```\n"
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Account Services\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Deposit Problems\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\\\",\\n \\\"confidence_score\\\": 0.90\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 706, \"completion_tokens\": 81, \"total_tokens\": 787, \"estimated_cost\": {\"amount\": 0.00949, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Account Services\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Deposit Problems\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\\\",\\n \\\"confidence_score\\\": 0.90\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 706, \"completion_tokens\": 81, \"total_tokens\": 787, \"estimated_cost\": {\"amount\": 0.00949, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"email_parser": {
"agent_type": "assistant",
"ai_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
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"system_message": "You are an Email Parser Agent that processes JSON formatted customer emails and extracts all relevant information.\n\n## Your Task\nParse the JSON email input and extract:\n1. **Customer Information**: Name and email address from sender field\n2. **Email Content**: Subject and body content\n3. **Case Detection**: Look for existing case numbers in subject/body\n4. **Financial Information**: Extract any disputed amounts mentioned\n5. **Request Analysis**: Identify what the customer is requesting\n\n## JSON Input Format Expected\n```json\n{\n \"sender\": \"Michael Johnson \u003cmichael.johnson@email.com\u003e\",\n \"subject\": \"RE: Case #00001234 - Credit card dispute update\", \n \"body\": \"Hi, I\u0027m following up on my dispute case #00001234...\"\n}\n```\n\n## Extraction Process\n1. **Parse Sender**: Extract name and email from \"Name \u003cemail\u003e\" format\n2. **Find Case Numbers**: Look for patterns like \"Case #12345\", \"#00001234\", \"case 12345\"\n3. **Extract Amounts**: Find dollar amounts mentioned (e.g., \"$1,299.99\")\n4. **Identify Request Type**: Determine what the customer needs\n\n## Output Format\nProvide a structured summary:\n\n**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: [Name] \u003c[email]\u003e\n- **Subject**: [Full Subject]\n- **Existing Case**: [Case number if found, otherwise \"NEW CASE NEEDED\"]\n- **Disputed Amount**: [Amount if mentioned, otherwise \"None\"]\n- **Request Type**: [Brief description of what customer wants]\n- **Email Content**: [Full body text]\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nBased on your analysis, output ONE of these exact phrases:\n- If case number found: \"EXISTING_CASE_FOLLOWUP - Case #[number]\"\n- If no case number: \"NEW_CASE_REQUIRED\"\n"
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"output": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED\n__OUTPUTS__ {\"ai_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 567, \"completion_tokens\": 182, \"total_tokens\": 749, \"estimated_cost\": {\"amount\": 0.01113, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"extract_mail": {
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"output": "__OUTPUTS__ {\"processed_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\"}\n",
"processed_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
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"response_router": {
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{
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{
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"timestamp": "2025-08-08T11:53:46.989484",
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"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001073, \"started_at\": \"2025-08-08T11:53:46.936067\", \"ended_at\": \"2025-08-08T11:53:46.937140\"}",
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"sentiment_analysis": {
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"ai_response": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```",
"execution_details": {
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"system_message": "You are a Sentiment Analysis Agent specializing in banking customer communications.\n\n## Analysis Components\n\n**SENTIMENT SCORE**: -1.0 to 1.0\n- -1.0 to -0.7: Extremely Negative\n- -0.7 to -0.3: Moderately Negative\n- -0.3 to 0.3: Neutral \n- 0.3 to 0.7: Moderately Positive\n- 0.7 to 1.0: Extremely Positive\n\n**PRIMARY TONE**: \n- Frustrated, Angry, Concerned, Neutral, Satisfied, Appreciative\n\n**EMOTIONAL INDICATORS**:\n- Frustration Level: None/Low/Medium/High\n- Satisfaction Level: Very Low/Low/Neutral/High/Very High\n\n## Output Format (JSON)\n```json\n{\n \"sentiment_score\": -0.5,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer mentions urgency due to payment deadline and lack of response\"\n}\n```\n"
},
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"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 551, \"completion_tokens\": 93, \"total_tokens\": 644, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
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"worker_executed": true,
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},
"model": "gpt-4o",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 551, \"completion_tokens\": 93, \"total_tokens\": 644, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
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"task_id": "sentiment_analysis",
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},
"status": "SUCCESS",
"task_outputs": {
"case_manager": {
"agent_type": "assistant",
"ai_response": "It seems there is an issue with the case management server, preventing the creation of a new case or the search for duplicates. Please try again later or contact technical support for assistance.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
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"agent_type": "assistant",
"input_length": 965,
"model": "gpt-4-turbo",
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"provider": "openai",
"system_message": "You are a Case Management Agent using MCP tools for case creation and management.\n\n## Your Process\nYou will receive email parsing results and need to follow these paths:\n\n**Path A: Existing Case Followup**\nIf the email analysis shows \"EXISTING_CASE_FOLLOWUP - Case #[number]\":\n1. Extract the case number from the analysis\n2. Use get_case MCP tool to retrieve the existing case\n3. Output: \"CASE_RETRIEVED - Case #[number] retrieved for update\"\n\n**Path B: New Case Creation** \nIf the email analysis shows \"NEW_CASE_REQUIRED\":\n1. Check for duplicates using search_cases_by_email MCP tool with customer\u0027s email\n2. If duplicates found with similar issue, create duplicate case and manage priority\n3. If no duplicates, create new case using create_case MCP tool\n4. Output: \"NEW_CASE_CREATED - Case #[number]\" or \"DUPLICATE_PROCESSED - Linked to #[number]\"\n\n## MCP Tool Usage\n- search_cases_by_email: Search existing cases by email address\n- create_case: Create new cases in Salesforce\n- get_case: Retrieve existing case by case number\n- manage_duplicate_priority: Handle duplicate case priority\n\n## Output Requirements\nAlways end with one of these EXACT phrases:\n- \"CASE_RETRIEVED - Case #[number] retrieved for update\"\n- \"NEW_CASE_CREATED - Case #[number]\"\n- \"DUPLICATE_PROCESSED - Linked to #[number]\"\n"
},
"input_format": "text",
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"output": "It seems there is an issue with the case management server, preventing the creation of a new case or the search for duplicates. Please try again later or contact technical support for assistance.\n__OUTPUTS__ {\"ai_response\": \"It seems there is an issue with the case management server, preventing the creation of a new case or the search for duplicates. Please try again later or contact technical support for assistance.\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3123, \"completion_tokens\": 171, \"total_tokens\": 3294, \"estimated_cost\": {\"amount\": 0.03636, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"model": "gpt-4-turbo",
"model_client_id": "openai_gpt4",
"output": "It seems there is an issue with the case management server, preventing the creation of a new case or the search for duplicates. Please try again later or contact technical support for assistance.\n__OUTPUTS__ {\"ai_response\": \"It seems there is an issue with the case management server, preventing the creation of a new case or the search for duplicates. Please try again later or contact technical support for assistance.\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 3123, \"completion_tokens\": 171, \"total_tokens\": 3294, \"estimated_cost\": {\"amount\": 0.03636, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"case_summary": {
"agent_type": "assistant",
"ai_response": "I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: NEW CASE NEEDED\n- **Request Type**: Resolution of ATM deposit issue\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\n3. **Information Needed**: \n - ATM transaction logs from Main Street branch for yesterday around 4pm\n - Verification of account ending in 6654\n - Check if the check image was captured before the machine froze\n4. **Follow-up Steps**: \n - Contact branch manager to check ATM maintenance records\n - Verify if check was processed but not credited\n - Check for any reported ATM malfunctions at that location\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\n\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\n\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.",
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"input_length": 2842,
"model": "anthropic/claude-3.7-sonnet",
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"provider": "openrouter",
"system_message": "You are a Case Summary Agent creating comprehensive analysis for support agents using MCP tools.\n\n## Input Data\n- Email Parser: ${extract_mail.processed_response}\n- Case Manager: ${case_manager}\n- Classification: ${email_classification}\n- Sentiment: ${sentiment_analysis}\n\n## Create Comprehensive Summary\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: [Name and email]\n- **Case Number**: [From case manager]\n- **Request Type**: [What customer wants]\n- **Disputed Amount**: [If applicable]\n- **Timeline**: [Any deadlines mentioned]\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: [What to address first]\n2. **Tone Approach**: [Based on sentiment]\n3. **Information Needed**: [What to provide customer]\n4. **Follow-up Steps**: [Any additional actions]\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\nChoose ONE based on situation:\n- **\"resolved\"** - Can be immediately addressed\n- **\"followup\"** - Requires investigation/time\n- **\"rejected\"** - Cannot fulfill request\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: [From classification] - [Justification]\n- **Customer Emotion**: [From sentiment] - [Approach needed]\n- **Business Impact**: [Risk level and considerations]\n\n## Update Case Record using MCP Tool\nUse the update_case MCP tool to update case with summary and recommendations.\n\n## Final Output\nEnd with: \"CASE_SUMMARY_COMPLETED - Case #[number] analyzed. Template: [type]. Priority: [level].\"\n"
},
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"output": "I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: NEW CASE NEEDED\n- **Request Type**: Resolution of ATM deposit issue\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\n3. **Information Needed**: \n - ATM transaction logs from Main Street branch for yesterday around 4pm\n - Verification of account ending in 6654\n - Check if the check image was captured before the machine froze\n4. **Follow-up Steps**: \n - Contact branch manager to check ATM maintenance records\n - Verify if check was processed but not credited\n - Check for any reported ATM malfunctions at that location\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\n\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\n\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\n__OUTPUTS__ {\"ai_response\": \"I apologize for the technical difficulties with the case management server. It appears that both the update_case and create_case tools are currently unavailable. Let me provide you with the comprehensive case summary that would normally be submitted to the system:\\n\\n### **\\ud83d\\udccb CASE OVERVIEW**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Case Number**: NEW CASE NEEDED\\n- **Request Type**: Resolution of ATM deposit issue\\n- **Disputed Amount**: $1,577.83\\n- **Timeline**: Incident occurred yesterday around 4pm, customer needs resolution ASAP\\n\\n### **\\ud83c\\udfaf RECOMMENDED ACTIONS**\\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer the issue is being investigated\\n2. **Tone Approach**: Empathetic and reassuring to address customer\u0027s frustration (sentiment score: -0.6)\\n3. **Information Needed**: \\n - ATM transaction logs from Main Street branch for yesterday around 4pm\\n - Verification of account ending in 6654\\n - Check if the check image was captured before the machine froze\\n4. **Follow-up Steps**: \\n - Contact branch manager to check ATM maintenance records\\n - Verify if check was processed but not credited\\n - Check for any reported ATM malfunctions at that location\\n\\n### **\\ud83d\\udccb TEMPLATE RECOMMENDATION**\\n- **\\\"followup\\\"** - This issue requires investigation of ATM logs and cannot be immediately resolved\\n\\n### **\\ud83d\\udd0d ANALYSIS INSIGHTS**\\n- **Priority**: High - Customer is missing a significant amount of money ($1,577.83) that could affect financial obligations\\n- **Customer Emotion**: Frustrated - The tone indicates medium frustration and low satisfaction, requiring an empathetic approach with clear timeline for resolution\\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and loss of trust in ATM services if not resolved quickly\\n\\nNote: The case management system is currently experiencing technical issues. Please manually create a new case in the system when it becomes available again, using the information provided above.\\n\\nCASE_SUMMARY_COMPLETED - New case analyzed. Template: followup. Priority: High.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7500, \"completion_tokens\": 1224, \"total_tokens\": 8724, \"estimated_cost\": {\"amount\": 0.29844, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"ai_response": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```",
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"system_message": "You are an Email Classification Agent for a financial institution.\n\n## Classification Task\nAnalyze the email content and assign:\n\n**PRIORITY LEVELS:**\n- **Urgent**: Fraud, security breaches, account compromises, system outages\n- **High**: Transaction disputes, account locks, payment failures, deadlines\n- **Medium**: Account inquiries, service requests, loan information \n- **Low**: General information, documentation requests, feedback\n\n**CATEGORIES (choose primary):**\n- **Fraud Alert/Report**: Unauthorized transactions, suspicious activities\n- **Dispute Related**: Transaction disputes, billing errors, chargebacks\n- **Account Services**: Balance inquiries, account maintenance, statements\n- **Technical Support**: System access, online banking, app issues\n- **Loan Related**: Loan applications, payments, modifications\n- **General Inquiry**: Information requests, documentation, feedback\n\n## Output Format (JSON)\n```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Dispute Related\", \n \"tags\": [\"Transaction Issues\", \"Account Services\"],\n \"justification\": \"Customer following up on unresolved credit card dispute with deadline pressure\",\n \"confidence_score\": 0.90\n }\n}\n```\n"
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Account Services\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Deposit Problems\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\\\",\\n \\\"confidence_score\\\": 0.90\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 706, \"completion_tokens\": 81, \"total_tokens\": 787, \"estimated_cost\": {\"amount\": 0.00949, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Account Services\",\n \"tags\": [\"ATM Issues\", \"Deposit Problems\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\",\n \"confidence_score\": 0.90\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Account Services\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Deposit Problems\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, potentially affecting financial obligations.\\\",\\n \\\"confidence_score\\\": 0.90\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 706, \"completion_tokens\": 81, \"total_tokens\": 787, \"estimated_cost\": {\"amount\": 0.00949, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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},
"email_parser": {
"agent_type": "assistant",
"ai_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
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"system_message": "You are an Email Parser Agent that processes JSON formatted customer emails and extracts all relevant information.\n\n## Your Task\nParse the JSON email input and extract:\n1. **Customer Information**: Name and email address from sender field\n2. **Email Content**: Subject and body content\n3. **Case Detection**: Look for existing case numbers in subject/body\n4. **Financial Information**: Extract any disputed amounts mentioned\n5. **Request Analysis**: Identify what the customer is requesting\n\n## JSON Input Format Expected\n```json\n{\n \"sender\": \"Michael Johnson \u003cmichael.johnson@email.com\u003e\",\n \"subject\": \"RE: Case #00001234 - Credit card dispute update\", \n \"body\": \"Hi, I\u0027m following up on my dispute case #00001234...\"\n}\n```\n\n## Extraction Process\n1. **Parse Sender**: Extract name and email from \"Name \u003cemail\u003e\" format\n2. **Find Case Numbers**: Look for patterns like \"Case #12345\", \"#00001234\", \"case 12345\"\n3. **Extract Amounts**: Find dollar amounts mentioned (e.g., \"$1,299.99\")\n4. **Identify Request Type**: Determine what the customer needs\n\n## Output Format\nProvide a structured summary:\n\n**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: [Name] \u003c[email]\u003e\n- **Subject**: [Full Subject]\n- **Existing Case**: [Case number if found, otherwise \"NEW CASE NEEDED\"]\n- **Disputed Amount**: [Amount if mentioned, otherwise \"None\"]\n- **Request Type**: [Brief description of what customer wants]\n- **Email Content**: [Full body text]\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nBased on your analysis, output ONE of these exact phrases:\n- If case number found: \"EXISTING_CASE_FOLLOWUP - Case #[number]\"\n- If no case number: \"NEW_CASE_REQUIRED\"\n"
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"condition": "contains(\"${template_processor}\", \"NO_TEMPLATES_FOUND\")",
"name": "templates_needed",
"result": false,
"route": "template_creator"
}
],
"duration_seconds": 0.001073,
"ended_at": "2025-08-08T11:53:46.937140",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001073, \"started_at\": \"2025-08-08T11:53:46.936067\", \"ended_at\": \"2025-08-08T11:53:46.937140\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.140932,
"end_time": "2025-08-08T11:53:46.989484",
"message_sent": true,
"start_time": "2025-08-08T11:53:46.848552",
"timestamp": "2025-08-08T11:53:46.989484",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001073, \"started_at\": \"2025-08-08T11:53:46.936067\", \"ended_at\": \"2025-08-08T11:53:46.937140\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "template_creator",
"started_at": "2025-08-08T11:53:46.936067",
"status": "completed",
"stderr": "",
"task_id": "response_router"
},
"sentiment_analysis": {
"agent_type": "assistant",
"ai_response": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 215,
"model": "gpt-4o",
"output_length": 361,
"provider": "openai",
"system_message": "You are a Sentiment Analysis Agent specializing in banking customer communications.\n\n## Analysis Components\n\n**SENTIMENT SCORE**: -1.0 to 1.0\n- -1.0 to -0.7: Extremely Negative\n- -0.7 to -0.3: Moderately Negative\n- -0.3 to 0.3: Neutral \n- 0.3 to 0.7: Moderately Positive\n- 0.7 to 1.0: Extremely Positive\n\n**PRIMARY TONE**: \n- Frustrated, Angry, Concerned, Neutral, Satisfied, Appreciative\n\n**EMOTIONAL INDICATORS**:\n- Frustration Level: None/Low/Medium/High\n- Satisfaction Level: Very Low/Low/Neutral/High/Very High\n\n## Output Format (JSON)\n```json\n{\n \"sentiment_score\": -0.5,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer mentions urgency due to payment deadline and lack of response\"\n}\n```\n"
},
"input_format": "text",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 551, \"completion_tokens\": 93, \"total_tokens\": 644, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 93,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 551,
"provider": "openai",
"total_tokens": 644
}
},
"duration_seconds": 2.868099,
"end_time": "2025-08-08T11:52:54.884053",
"message_sent": true,
"start_time": "2025-08-08T11:52:52.015954",
"timestamp": "2025-08-08T11:52:54.884053",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency for resolution due to check not being credited and lack of receipt. The reference to needing a resolution \u0027ASAP\u0027 indicates pressure and urgency.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 551, \"completion_tokens\": 93, \"total_tokens\": 644, \"estimated_cost\": {\"amount\": 0.00415, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis",
"token_usage": {
"completion_tokens": 93,
"estimated_cost": {
"amount": 0.00415,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 551,
"provider": "openai",
"total_tokens": 644
}
},
"template_creator": {
"agent_type": "assistant",
"ai_response": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 427,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 771,
"provider": "openrouter",
"system_message": "You are a Template Creation Agent that builds new email templates using MCP tools.\n\n## Your Task\nFrom template processor: ${template_processor}\nFrom case data: ${case_summary} and ${extract_mail.processed_response}\n\n## Extract Information\n- Category and intent from template processor\n- Customer details from email parser\n- Classification and sentiment data\n- Template recommendation from case summary\n\n## Team Signature Selection\nBased on category:\n- \"Account Services\" \u2192 \"Account Services Team\"\n- \"Loan Query\" \u2192 \"Loan Services Team\"\n- \"Fraud\" \u2192 \"Security Team\" \n- \"Dispute\" \u2192 \"Customer Resolution Team\"\n- \"Billing Issue\" \u2192 \"Billing Support Team\"\n- \"General Query\" \u2192 \"Customer Support Team\"\n\n## Create Templates\nBuild templates for all three statuses with:\n- **Professional tone** for neutral/positive sentiment\n- **Empathetic tone** for frustrated customers\n- **Clear, actionable content**\n- **HTML formatting** with \u003cp\u003e tags\n- **Placeholders** for reusability\n\n## Output\n\"TEMPLATES_CREATED - New templates built and case #[number] updated\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\\n\\n1. Template processor details\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification data\\n5. Sentiment analysis results\\n\\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \\n\\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 155, \"total_tokens\": 1323, \"estimated_cost\": {\"amount\": 0.04434, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 155,
"estimated_cost": {
"amount": 0.04434,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1323
}
},
"duration_seconds": 8.250579,
"end_time": "2025-08-08T11:53:55.270990",
"message_sent": true,
"start_time": "2025-08-08T11:53:47.020411",
"timestamp": "2025-08-08T11:53:55.270990",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\\n\\n1. Template processor details\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification data\\n5. Sentiment analysis results\\n\\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \\n\\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 155, \"total_tokens\": 1323, \"estimated_cost\": {\"amount\": 0.04434, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_creator",
"token_usage": {
"completion_tokens": 155,
"estimated_cost": {
"amount": 0.04434,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1323
}
},
"template_processor": {
"agent_type": "assistant",
"ai_response": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 2726,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1543,
"provider": "openrouter",
"system_message": "You are a Template Processing Agent that finds email templates using MCP tools.\n\n## Your Task\nBased on case summary: ${case_summary}\n\nExtract from summary:\n- Case number\n- Customer request/intent\n- Classification category\n- Template recommendation (resolved/followup/rejected)\n\n## Template Search Process using MCP Tools\n\n**Step 1: Map Category**\nConvert classification to standard categories:\n- \"Fraud Alert/Report\" \u2192 \"Fraud\"\n- \"Account Services\" \u2192 \"Account Services\"\n- \"Technical Support\" \u2192 \"Account Services\"\n- \"Loan Related\" \u2192 \"Loan Query\"\n- \"Dispute Related\" \u2192 \"Dispute\"\n- \"General Inquiry\" \u2192 \"General Query\"\n\n**Step 2: Search Templates using get_email_templates MCP tool (3 attempts)**\nUse structured searches:\n1. Try: category + full intent\n2. If no results: category + simplified intent\n3. If still no results: category only\n\n**Step 3: Evaluate Results**\nFor each template found:\n- Check name and intent for relevance (80%+ match needed)\n- Prefer approved templates (is_approval=true)\n- Select best matching template\n\n**Step 4: Route Decision**\n- If good template found (80%+ match): Template available for personalization\n- If no good templates: Create new templates needed\n\n## Output Format\n**If templates found:**\n\"TEMPLATES_FOUND - Selected template ID: [template_id] for case #[number]\"\n\n**If no suitable templates:**\n\"NO_TEMPLATES_FOUND - Category: [category], Intent: [intent] for case #[number]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\n__OUTPUTS__ {\"ai_response\": \"I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\\n\\nBased on the case summary provided, I\u0027ve extracted the following information:\\n\\n- **Case number**: NEW CASE NEEDED (no existing case number)\\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\\n- **Classification category**: Dispute Related (maps to \\\"Dispute\\\" in standard categories)\\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\\n\\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \\n\\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\\n\\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\\n\\n1. Acknowledgment of the issue\\n2. Empathetic tone addressing customer frustration\\n3. Clear explanation of investigation steps\\n4. Timeline for resolution\\n5. Contact information for follow-up questions\\n\\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11753, \"completion_tokens\": 963, \"total_tokens\": 12716, \"estimated_cost\": {\"amount\": 0.41037, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 963,
"estimated_cost": {
"amount": 0.41037,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 11753,
"provider": "openrouter",
"total_tokens": 12716
}
},
"duration_seconds": 24.561362,
"end_time": "2025-08-08T11:53:46.810308",
"message_sent": true,
"start_time": "2025-08-08T11:53:22.248946",
"timestamp": "2025-08-08T11:53:46.810308",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\n__OUTPUTS__ {\"ai_response\": \"I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\\n\\nBased on the case summary provided, I\u0027ve extracted the following information:\\n\\n- **Case number**: NEW CASE NEEDED (no existing case number)\\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\\n- **Classification category**: Dispute Related (maps to \\\"Dispute\\\" in standard categories)\\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\\n\\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \\n\\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\\n\\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\\n\\n1. Acknowledgment of the issue\\n2. Empathetic tone addressing customer frustration\\n3. Clear explanation of investigation steps\\n4. Timeline for resolution\\n5. Contact information for follow-up questions\\n\\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11753, \"completion_tokens\": 963, \"total_tokens\": 12716, \"estimated_cost\": {\"amount\": 0.41037, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_processor",
"token_usage": {
"completion_tokens": 963,
"estimated_cost": {
"amount": 0.41037,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 11753,
"provider": "openrouter",
"total_tokens": 12716
}
},
"workflow_completion": {
"execution_details": {
"actual_result": {
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115355\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:53:55.509195\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115355\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:53:55.509195\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.297726,
"end_time": "2025-08-08T11:53:55.619908",
"message_sent": true,
"start_time": "2025-08-08T11:53:55.322182",
"timestamp": "2025-08-08T11:53:55.619908",
"worker_executed": true,
"workers_notified": true
},
"mcp_tools_used": [
"search_cases_by_email",
"create_case",
"get_case",
"manage_duplicate_priority",
"get_email_templates",
"insert_email_templates",
"update_email_content",
"update_case"
],
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115355\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:53:55.509195\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115355\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:53:55.509195\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"phases_completed": [
"email_parsing",
"case_management",
"classification",
"sentiment_analysis",
"case_summary",
"template_processing",
"response_generation"
],
"return_code": 0,
"status": "completed",
"stderr": "",
"summary": "Customer email processed using MCP tools successfully",
"task_id": "workflow_completion",
"timestamp": "2025-08-08T11:53:55.509195",
"workflow_id": "banking_support_mcp_20250808_115355"
}
},
"template_creator": {
"agent_type": "assistant",
"ai_response": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 427,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 771,
"provider": "openrouter",
"system_message": "You are a Template Creation Agent that builds new email templates using MCP tools.\n\n## Your Task\nFrom template processor: ${template_processor}\nFrom case data: ${case_summary} and ${extract_mail.processed_response}\n\n## Extract Information\n- Category and intent from template processor\n- Customer details from email parser\n- Classification and sentiment data\n- Template recommendation from case summary\n\n## Team Signature Selection\nBased on category:\n- \"Account Services\" \u2192 \"Account Services Team\"\n- \"Loan Query\" \u2192 \"Loan Services Team\"\n- \"Fraud\" \u2192 \"Security Team\" \n- \"Dispute\" \u2192 \"Customer Resolution Team\"\n- \"Billing Issue\" \u2192 \"Billing Support Team\"\n- \"General Query\" \u2192 \"Customer Support Team\"\n\n## Create Templates\nBuild templates for all three statuses with:\n- **Professional tone** for neutral/positive sentiment\n- **Empathetic tone** for frustrated customers\n- **Clear, actionable content**\n- **HTML formatting** with \u003cp\u003e tags\n- **Placeholders** for reusability\n\n## Output\n\"TEMPLATES_CREATED - New templates built and case #[number] updated\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\\n\\n1. Template processor details\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification data\\n5. Sentiment analysis results\\n\\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \\n\\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 155, \"total_tokens\": 1323, \"estimated_cost\": {\"amount\": 0.04434, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 155,
"estimated_cost": {
"amount": 0.04434,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1323
}
},
"duration_seconds": 8.250579,
"end_time": "2025-08-08T11:53:55.270990",
"message_sent": true,
"start_time": "2025-08-08T11:53:47.020411",
"timestamp": "2025-08-08T11:53:55.270990",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\n\n1. Template processor details\n2. Case summary\n3. Customer information from the email parser\n4. Email classification data\n5. Sentiment analysis results\n\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \n\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that the requirements contain unresolved placeholders instead of actual data. To properly create email templates, I\u0027ll need the following information:\\n\\n1. Template processor details\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification data\\n5. Sentiment analysis results\\n\\nWithout this information, I cannot create appropriate templates that match the customer\u0027s needs and situation. \\n\\nCould you please provide the actual data for these placeholders so I can use the MCP tools to create comprehensive templates for all three response types? Once I have this information, I\u0027ll be able to use the insert_email_templates tool to build the templates according to your requirements.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 155, \"total_tokens\": 1323, \"estimated_cost\": {\"amount\": 0.04434, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_creator",
"token_usage": {
"completion_tokens": 155,
"estimated_cost": {
"amount": 0.04434,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1323
}
},
"template_processor": {
"agent_type": "assistant",
"ai_response": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 2726,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1543,
"provider": "openrouter",
"system_message": "You are a Template Processing Agent that finds email templates using MCP tools.\n\n## Your Task\nBased on case summary: ${case_summary}\n\nExtract from summary:\n- Case number\n- Customer request/intent\n- Classification category\n- Template recommendation (resolved/followup/rejected)\n\n## Template Search Process using MCP Tools\n\n**Step 1: Map Category**\nConvert classification to standard categories:\n- \"Fraud Alert/Report\" \u2192 \"Fraud\"\n- \"Account Services\" \u2192 \"Account Services\"\n- \"Technical Support\" \u2192 \"Account Services\"\n- \"Loan Related\" \u2192 \"Loan Query\"\n- \"Dispute Related\" \u2192 \"Dispute\"\n- \"General Inquiry\" \u2192 \"General Query\"\n\n**Step 2: Search Templates using get_email_templates MCP tool (3 attempts)**\nUse structured searches:\n1. Try: category + full intent\n2. If no results: category + simplified intent\n3. If still no results: category only\n\n**Step 3: Evaluate Results**\nFor each template found:\n- Check name and intent for relevance (80%+ match needed)\n- Prefer approved templates (is_approval=true)\n- Select best matching template\n\n**Step 4: Route Decision**\n- If good template found (80%+ match): Template available for personalization\n- If no good templates: Create new templates needed\n\n## Output Format\n**If templates found:**\n\"TEMPLATES_FOUND - Selected template ID: [template_id] for case #[number]\"\n\n**If no suitable templates:**\n\"NO_TEMPLATES_FOUND - Category: [category], Intent: [intent] for case #[number]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\n__OUTPUTS__ {\"ai_response\": \"I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\\n\\nBased on the case summary provided, I\u0027ve extracted the following information:\\n\\n- **Case number**: NEW CASE NEEDED (no existing case number)\\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\\n- **Classification category**: Dispute Related (maps to \\\"Dispute\\\" in standard categories)\\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\\n\\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \\n\\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\\n\\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\\n\\n1. Acknowledgment of the issue\\n2. Empathetic tone addressing customer frustration\\n3. Clear explanation of investigation steps\\n4. Timeline for resolution\\n5. Contact information for follow-up questions\\n\\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11753, \"completion_tokens\": 963, \"total_tokens\": 12716, \"estimated_cost\": {\"amount\": 0.41037, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 963,
"estimated_cost": {
"amount": 0.41037,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 11753,
"provider": "openrouter",
"total_tokens": 12716
}
},
"duration_seconds": 24.561362,
"end_time": "2025-08-08T11:53:46.810308",
"message_sent": true,
"start_time": "2025-08-08T11:53:22.248946",
"timestamp": "2025-08-08T11:53:46.810308",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\n\nBased on the case summary provided, I\u0027ve extracted the following information:\n\n- **Case number**: NEW CASE NEEDED (no existing case number)\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\n- **Classification category**: Dispute Related (maps to \"Dispute\" in standard categories)\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\n\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \n\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\n\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\n\n1. Acknowledgment of the issue\n2. Empathetic tone addressing customer frustration\n3. Clear explanation of investigation steps\n4. Timeline for resolution\n5. Contact information for follow-up questions\n\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\n__OUTPUTS__ {\"ai_response\": \"I apologize for the difficulties accessing the email template tools. It appears that the template management servers are currently unavailable or experiencing technical issues.\\n\\nBased on the case summary provided, I\u0027ve extracted the following information:\\n\\n- **Case number**: NEW CASE NEEDED (no existing case number)\\n- **Customer request/intent**: Resolution of ATM deposit issue (customer deposited $1,577.83 but the ATM froze)\\n- **Classification category**: Dispute Related (maps to \\\"Dispute\\\" in standard categories)\\n- **Template recommendation**: followup (issue requires investigation and cannot be immediately resolved)\\n\\nDespite multiple attempts to access the template management system using different possible deployment IDs, I was unable to search for existing templates. \\n\\n**NO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue for case #NEW CASE NEEDED**\\n\\nThis appears to be a high-priority case involving a significant amount of money ($1,577.83) that requires investigation of ATM logs and cannot be immediately resolved. When the template system becomes available again, I recommend creating a new template for ATM deposit disputes that includes:\\n\\n1. Acknowledgment of the issue\\n2. Empathetic tone addressing customer frustration\\n3. Clear explanation of investigation steps\\n4. Timeline for resolution\\n5. Contact information for follow-up questions\\n\\nWould you like me to try accessing the template system again with different parameters, or would you prefer to proceed with creating a new case and template manually?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11753, \"completion_tokens\": 963, \"total_tokens\": 12716, \"estimated_cost\": {\"amount\": 0.41037, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_processor",
"token_usage": {
"completion_tokens": 963,
"estimated_cost": {
"amount": 0.41037,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 11753,
"provider": "openrouter",
"total_tokens": 12716
}
},
"workflow_completion": {
"execution_details": {
"actual_result": {
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115355\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:53:55.509195\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115355\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:53:55.509195\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.297726,
"end_time": "2025-08-08T11:53:55.619908",
"message_sent": true,
"start_time": "2025-08-08T11:53:55.322182",
"timestamp": "2025-08-08T11:53:55.619908",
"worker_executed": true,
"workers_notified": true
},
"mcp_tools_used": [
"search_cases_by_email",
"create_case",
"get_case",
"manage_duplicate_priority",
"get_email_templates",
"insert_email_templates",
"update_email_content",
"update_case"
],
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115355\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:53:55.509195\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115355\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:53:55.509195\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"phases_completed": [
"email_parsing",
"case_management",
"classification",
"sentiment_analysis",
"case_summary",
"template_processing",
"response_generation"
],
"return_code": 0,
"status": "completed",
"stderr": "",
"summary": "Customer email processed using MCP tools successfully",
"task_id": "workflow_completion",
"timestamp": "2025-08-08T11:53:55.509195",
"workflow_id": "banking_support_mcp_20250808_115355"
}
}