Execution Details COMPLETED

{
  "case_context_agent": {
    "agent_type": "assistant",
    "ai_response": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 3696,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 3827,
          "provider": "openrouter",
          "system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Previous Task**\nYou will receive a case number from the case_number_extractor task.\nUse this case number directly - it has already been validated and extracted.\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_extractor]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS use the case number provided by the case_number_extractor\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\n__OUTPUTS__ {\"ai_response\": \"## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: 00001462\\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\\n**CUSTOMER_NAME**: Alex Dunphy\\n**SUBJECT**: Account closure and ATM PIN change\\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nCase retrieval failed. The system could not find a case with the number 00001462.\\n\\n## EMAIL CONTENT\\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5171, \"completion_tokens\": 1199, \"total_tokens\": 6370, \"estimated_cost\": {\"amount\": 0.22707, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 1199,
          "estimated_cost": {
            "amount": 0.22707,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 5171,
          "provider": "openrouter",
          "total_tokens": 6370
        }
      },
      "duration_seconds": 22.228232,
      "end_time": "2025-08-22T06:29:46.628221",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:24.399989",
      "timestamp": "2025-08-22T06:29:46.628221",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\n__OUTPUTS__ {\"ai_response\": \"## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: 00001462\\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\\n**CUSTOMER_NAME**: Alex Dunphy\\n**SUBJECT**: Account closure and ATM PIN change\\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nCase retrieval failed. The system could not find a case with the number 00001462.\\n\\n## EMAIL CONTENT\\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5171, \"completion_tokens\": 1199, \"total_tokens\": 6370, \"estimated_cost\": {\"amount\": 0.22707, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "case_context_agent",
    "token_usage": {
      "completion_tokens": 1199,
      "estimated_cost": {
        "amount": 0.22707,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 5171,
      "provider": "openrouter",
      "total_tokens": 6370
    }
  },
  "case_number_extractor": {
    "case_number": "00002050",
    "execution_details": {
      "actual_result": {
        "output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002050\nDEBUG: Extracted case number: 00002050\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002050\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002050\"}\n",
        "return_code": 0,
        "status": "completed",
        "stderr": ""
      },
      "duration_seconds": 0.2607,
      "end_time": "2025-08-22T06:29:24.123816",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:23.863116",
      "timestamp": "2025-08-22T06:29:24.123816",
      "worker_executed": true,
      "workers_notified": true
    },
    "original_response": "NEW_CASE_CREATED - Case #00002050",
    "output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002050\nDEBUG: Extracted case number: 00002050\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002050\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002050\"}\n",
    "processing_type": "new",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "case_number_extractor"
  },
  "case_orchestrator": {
    "agent_type": "assistant",
    "ai_response": "NEW_CASE_CREATED - Case #00002050",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 3453,
          "model": "gpt-4.1-2025-04-14",
          "output_length": 33,
          "provider": "openai",
          "system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH EXACT CASE NUMBER EXTRACTION\nYour response MUST always end with ONE of these EXACT formats:\n- \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"  \n- \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE CORRECT PROCESSING:\n```\nInput: Email references \"Case #00001942\" but case doesn\u0027t exist\n\n1. Call get_case(\"00001942\") \u2192 Error: Case not found\n2. Call create_case(...) \u2192 Response: {\"CaseNumber\": \"00001994\", \"Id\": \"500XYZ\"}\n3. Extract \"00001994\" from response\n4. Output: \"NEW_CASE_CREATED - Case #00001994\"\n```\n\n## NEVER DO THIS:\n\u274c \"NEW_CASE_CREATED - Case #00001942\" (using non-existent case number)\n\u274c \"NEW_CASE_CREATED - Case #PLACEHOLDER\" (using placeholder)\n\n## ALWAYS DO THIS:\n\u2705 \"NEW_CASE_CREATED - Case #00001994\" (using actual number from create_case response)\n\u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4.1",
        "output": "NEW_CASE_CREATED - Case #00002050\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002050\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9427, \"completion_tokens\": 199, \"total_tokens\": 9626, \"estimated_cost\": {\"amount\": 0.29475, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 199,
          "estimated_cost": {
            "amount": 0.29475,
            "currency": "USD"
          },
          "model": "gpt-4.1-2025-04-14",
          "prompt_tokens": 9427,
          "provider": "openai",
          "total_tokens": 9626
        }
      },
      "duration_seconds": 12.725012,
      "end_time": "2025-08-22T06:29:23.832531",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:11.107519",
      "timestamp": "2025-08-22T06:29:23.832531",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4.1-2025-04-14",
    "model_client_id": "gpt4.1",
    "output": "NEW_CASE_CREATED - Case #00002050\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002050\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9427, \"completion_tokens\": 199, \"total_tokens\": 9626, \"estimated_cost\": {\"amount\": 0.29475, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "case_orchestrator",
    "token_usage": {
      "completion_tokens": 199,
      "estimated_cost": {
        "amount": 0.29475,
        "currency": "USD"
      },
      "model": "gpt-4.1-2025-04-14",
      "prompt_tokens": 9427,
      "provider": "openai",
      "total_tokens": 9626
    }
  },
  "classification_agent": {
    "agent_type": "assistant",
    "ai_response": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 3496,
          "model": "gpt-4.1-2025-04-14",
          "output_length": 423,
          "provider": "openai",
          "system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n        \"justification\": \"Explanation for classification\",\n        \"confidence_score\": 0.95\n    }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related  \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4.1",
        "output": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"High\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\\\",\\n        \\\"confidence_score\\\": 0.95\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1899, \"completion_tokens\": 82, \"total_tokens\": 1981, \"estimated_cost\": {\"amount\": 0.06189, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 82,
          "estimated_cost": {
            "amount": 0.06189,
            "currency": "USD"
          },
          "model": "gpt-4.1-2025-04-14",
          "prompt_tokens": 1899,
          "provider": "openai",
          "total_tokens": 1981
        }
      },
      "duration_seconds": 1.768061,
      "end_time": "2025-08-22T06:29:48.426925",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:46.658864",
      "timestamp": "2025-08-22T06:29:48.426925",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4.1-2025-04-14",
    "model_client_id": "gpt4.1",
    "output": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"High\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\\\",\\n        \\\"confidence_score\\\": 0.95\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1899, \"completion_tokens\": 82, \"total_tokens\": 1981, \"estimated_cost\": {\"amount\": 0.06189, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "classification_agent",
    "token_usage": {
      "completion_tokens": 82,
      "estimated_cost": {
        "amount": 0.06189,
        "currency": "USD"
      },
      "model": "gpt-4.1-2025-04-14",
      "prompt_tokens": 1899,
      "provider": "openai",
      "total_tokens": 1981
    }
  },
  "email_generator_agent": {
    "agent_type": "assistant",
    "ai_response": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 9030,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 783,
          "provider": "openrouter",
          "system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\nGet the details from case_number_extractor and use the case number found in that \n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the case_number_extractor task.\nUse this case number consistently throughout.\n\n**Step 1: Use Extracted Case Number**\nUse the case number from case_number_extractor task.\nThis is the ACTUAL case number to use.\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name\n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nBased on the recommended_template field:\n- If \"followup\": Use followup_template\n- If \"resolved\": Use resolved_template  \n- If \"rejected\": Use rejected_template\n\nReplace ALL placeholders in the selected template:\n- [Customer Name] \u2192 actual customer name\n- [Case Number] \u2192 actual case number from case_number_extractor\n- [Specific Details] \u2192 case-specific information from context\n- [Delivery Date] \u2192 appropriate date if applicable\n- [Compensation Detail] \u2192 appropriate compensation if applicable\n- [Expected Timeline] \u2192 appropriate timeframe\n\n**Step 4: Format Email Content**\nCreate the email_content in this EXACT structure:\n```json\n{\n \"templates\": [\n   {\n     \"id\": \"resolved_template_id\",\n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\",\n     \"type\": \"resolved\",\n     \"content\": \"Complete personalized email body with signature\"\n   },\n   {\n     \"id\": \"followup_template_id\", \n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\",\n     \"type\": \"followup\",\n     \"content\": \"Complete personalized email body with signature\"\n   },\n   {\n     \"id\": \"rejected_template_id\",  \n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\", \n     \"type\": \"rejected\",\n     \"content\": \"Complete personalized email body with signature\"\n   }\n ]\n}\n```\n\n**Step 5: Update Case**\nCall update_email_content tool with:\n- case_number: actual case number from case_number_extractor\n- email_content: the personalized template data from Step 4\n- template_id: the template ID from Step 2\n- status: \"Pending\" if is_approved=true, \"Template in review\" if is_approved=false\n\n**Step 6: Return Success**\nIf update successful, return: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\"\nIf update fails, explain the issue but still show the personalized email content.\n\n## IMPORTANT RULES\n- ALWAYS use the case number from case_number_extractor\n- Replace ALL placeholders with real information\n- Include complete email body with signature\n- Format as valid JSON structure\n- Use the template_id in the tool call\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).\n__OUTPUTS__ {\"ai_response\": \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\\n\\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \\\"followup\\\" template being the primary one as specified.\\n\\nThe personalized followup email includes:\\n- Proper case number (00002050) in both subject line and body\\n- Customer\u0027s full name (Alex Dunphy)\\n- Specific details about both the account closure and ATM debit card PIN change requests\\n- Expected timeline for account closure (3-5 business days)\\n- Timeline for PIN change assistance (24 hours)\\n- Complete signature block\\n\\nThe case status has been set to \\\"Template in review\\\" as the template is not yet approved (is_approved=false).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11204, \"completion_tokens\": 1579, \"total_tokens\": 12783, \"estimated_cost\": {\"amount\": 0.43086, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 1579,
          "estimated_cost": {
            "amount": 0.43086,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 11204,
          "provider": "openrouter",
          "total_tokens": 12783
        }
      },
      "duration_seconds": 32.950928,
      "end_time": "2025-08-22T06:32:17.433609",
      "message_sent": true,
      "start_time": "2025-08-22T06:31:44.482681",
      "timestamp": "2025-08-22T06:32:17.433609",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).\n__OUTPUTS__ {\"ai_response\": \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\\n\\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \\\"followup\\\" template being the primary one as specified.\\n\\nThe personalized followup email includes:\\n- Proper case number (00002050) in both subject line and body\\n- Customer\u0027s full name (Alex Dunphy)\\n- Specific details about both the account closure and ATM debit card PIN change requests\\n- Expected timeline for account closure (3-5 business days)\\n- Timeline for PIN change assistance (24 hours)\\n- Complete signature block\\n\\nThe case status has been set to \\\"Template in review\\\" as the template is not yet approved (is_approved=false).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11204, \"completion_tokens\": 1579, \"total_tokens\": 12783, \"estimated_cost\": {\"amount\": 0.43086, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "email_generator_agent",
    "token_usage": {
      "completion_tokens": 1579,
      "estimated_cost": {
        "amount": 0.43086,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 11204,
      "provider": "openrouter",
      "total_tokens": 12783
    }
  },
  "execution_summary": {
    "completed_tasks": 9,
    "dependencies_detected": false,
    "end_time": "2025-08-22T06:32:17.458221",
    "execution_mode": "distributed",
    "start_time": "2025-08-22T06:29:09.179449",
    "total_tasks": 9
  },
  "phase_router": {
    "all_conditions_checked": [
      {
        "condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\") || contains(${case_number_extractor.processing_type}, \"duplicate\")",
        "name": "duplicate_workflow",
        "result": false,
        "route": "duplicate_end"
      },
      {
        "condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
        "name": "analysis_workflow",
        "result": false,
        "route": "continue_analysis"
      }
    ],
    "duration_seconds": 0.001825,
    "ended_at": "2025-08-22T06:29:24.296819",
    "evaluation_details": {},
    "execution_details": {
      "actual_result": {
        "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.001825, \"started_at\": \"2025-08-22T06:29:24.294994\", \"ended_at\": \"2025-08-22T06:29:24.296819\"}",
        "return_code": 0,
        "status": "completed",
        "stderr": ""
      },
      "duration_seconds": 0.201226,
      "end_time": "2025-08-22T06:29:24.365683",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:24.164457",
      "timestamp": "2025-08-22T06:29:24.365683",
      "worker_executed": true,
      "workers_notified": true
    },
    "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.001825, \"started_at\": \"2025-08-22T06:29:24.294994\", \"ended_at\": \"2025-08-22T06:29:24.296819\"}",
    "return_code": 0,
    "route_reason": "no_conditions_matched",
    "router_type": "condition",
    "selected_route": "continue_analysis",
    "started_at": "2025-08-22T06:29:24.294994",
    "status": "completed",
    "stderr": "",
    "task_id": "phase_router"
  },
  "sentiment_analysis_agent": {
    "agent_type": "assistant",
    "ai_response": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 3509,
          "model": "gpt-4o",
          "output_length": 368,
          "provider": "openai",
          "system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
        },
        "input_format": "text",
        "model_client_id": "gpt4_sentiment",
        "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1915, \"completion_tokens\": 89, \"total_tokens\": 2004, \"estimated_cost\": {\"amount\": 0.01091, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 89,
          "estimated_cost": {
            "amount": 0.01091,
            "currency": "USD"
          },
          "model": "gpt-4o",
          "prompt_tokens": 1915,
          "provider": "openai",
          "total_tokens": 2004
        }
      },
      "duration_seconds": 1.642888,
      "end_time": "2025-08-22T06:29:48.371181",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:46.728293",
      "timestamp": "2025-08-22T06:29:48.371181",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "gpt-4o",
    "model_client_id": "gpt4_sentiment",
    "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1915, \"completion_tokens\": 89, \"total_tokens\": 2004, \"estimated_cost\": {\"amount\": 0.01091, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
    "provider": "openai",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "sentiment_analysis_agent",
    "token_usage": {
      "completion_tokens": 89,
      "estimated_cost": {
        "amount": 0.01091,
        "currency": "USD"
      },
      "model": "gpt-4o",
      "prompt_tokens": 1915,
      "provider": "openai",
      "total_tokens": 2004
    }
  },
  "status": "SUCCESS",
  "summary_agent": {
    "agent_type": "assistant",
    "ai_response": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 4543,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 2533,
          "provider": "openrouter",
          "system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the case number from the extraction task.\n\n## PROCESS\n\n**Step 1: Use Extracted Case Number**\nYou will receive the case number from the case_number_extractor task.\nUse this case number consistently throughout your analysis.\n\n**Step 2: Extract Information**\n- Customer details from case context\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the extracted case number)\n- Completed Steps  \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: The extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the extracted case number:\n\"Comprehensive analysis complete for Case #[EXTRACTED_CASE_NUMBER]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER CONSISTENCY\nUse the case number from case_number_extractor throughout your response.\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\n**Case Number:** 00001462\\n**Customer:** Alex Dunphy\\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\\n**Account Status:** Active\\n\\n## Completed Steps\\n1. Customer identity verified through customer ID (1001) and security question\\n2. Customer requested account closure and ATM debit card PIN change\\n3. Service ticket 00001462 created for account closure\\n4. Customer declined self-service options for PIN change (ATM or mobile app)\\n5. Customer requested a separate service ticket for PIN change assistance\\n\\n## Recommended Actions\\n1. **Account Closure Request:**\\n   - Process the account closure request promptly\\n   - Verify no outstanding balances or pending transactions\\n   - Provide clear timeline for account closure completion\\n\\n2. **ATM Debit Card PIN Change:**\\n   - Create service ticket for assisted PIN change\\n   - Explain secure process for PIN change assistance\\n   - Consider offering alternative authentication methods\\n\\n3. **Customer Communication:**\\n   - Follow up within 24 hours due to high priority\\n   - Use clear, direct language addressing both requests\\n   - Acknowledge customer\u0027s preference for assisted service\\n\\n## Template Recommendation: followup\\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\\n\\n## Key Insights\\n- **Customer Preference:** Customer prefers assisted service over self-service options\\n- **Security Concerns:** Both requests involve sensitive account security matters\\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\\n\\n## Critical Considerations\\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\\n- **Priority Level:** High priority due to account security implications\\n- **Customer Tone:** Customer appears concerned about process and response times\\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\\n\\n## Note on Case Update\\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\\n\\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5335, \"completion_tokens\": 1230, \"total_tokens\": 6565, \"estimated_cost\": {\"amount\": 0.23385, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 1230,
          "estimated_cost": {
            "amount": 0.23385,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 5335,
          "provider": "openrouter",
          "total_tokens": 6565
        }
      },
      "duration_seconds": 30.687516,
      "end_time": "2025-08-22T06:30:19.178504",
      "message_sent": true,
      "start_time": "2025-08-22T06:29:48.490988",
      "timestamp": "2025-08-22T06:30:19.178504",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\n**Case Number:** 00001462\\n**Customer:** Alex Dunphy\\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\\n**Account Status:** Active\\n\\n## Completed Steps\\n1. Customer identity verified through customer ID (1001) and security question\\n2. Customer requested account closure and ATM debit card PIN change\\n3. Service ticket 00001462 created for account closure\\n4. Customer declined self-service options for PIN change (ATM or mobile app)\\n5. Customer requested a separate service ticket for PIN change assistance\\n\\n## Recommended Actions\\n1. **Account Closure Request:**\\n   - Process the account closure request promptly\\n   - Verify no outstanding balances or pending transactions\\n   - Provide clear timeline for account closure completion\\n\\n2. **ATM Debit Card PIN Change:**\\n   - Create service ticket for assisted PIN change\\n   - Explain secure process for PIN change assistance\\n   - Consider offering alternative authentication methods\\n\\n3. **Customer Communication:**\\n   - Follow up within 24 hours due to high priority\\n   - Use clear, direct language addressing both requests\\n   - Acknowledge customer\u0027s preference for assisted service\\n\\n## Template Recommendation: followup\\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\\n\\n## Key Insights\\n- **Customer Preference:** Customer prefers assisted service over self-service options\\n- **Security Concerns:** Both requests involve sensitive account security matters\\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\\n\\n## Critical Considerations\\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\\n- **Priority Level:** High priority due to account security implications\\n- **Customer Tone:** Customer appears concerned about process and response times\\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\\n\\n## Note on Case Update\\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\\n\\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5335, \"completion_tokens\": 1230, \"total_tokens\": 6565, \"estimated_cost\": {\"amount\": 0.23385, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "summary_agent",
    "token_usage": {
      "completion_tokens": 1230,
      "estimated_cost": {
        "amount": 0.23385,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 5335,
      "provider": "openrouter",
      "total_tokens": 6565
    }
  },
  "task_outputs": {
    "case_context_agent": {
      "agent_type": "assistant",
      "ai_response": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 3696,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 3827,
            "provider": "openrouter",
            "system_message": "# Case Context Agent - Phase 2: Extract Case Information\n\nYou are responsible for extracting case information and setting up context for the workflow.\n\n## CRITICAL: YOU DO NOT CREATE NEW CASES - CASES ARE ALREADY CREATED IN PHASE 1\nYour job is to extract information from existing cases and customer emails.\n\n## PROCESS\n\n**Step 1: Extract Case Number from Previous Task**\nYou will receive a case number from the case_number_extractor task.\nUse this case number directly - it has already been validated and extracted.\n\n**Step 2: Try to Retrieve Case Details**\nUse get_case() with the extracted case number to get case details\n\n**Step 3: Extract Customer Information**\nFrom the customer email, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- customer_name: Extract name from sender field\n- description: Create a concise 1-2 sentence summary\n\n**Step 4: Provide Structured Output**\nAlways provide your response in this EXACT format:\n\n```\n## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: [case_number_from_extractor]\n**CUSTOMER_EMAIL**: [email_address]\n**CUSTOMER_NAME**: [extracted_from_sender]\n**SUBJECT**: [email_subject]\n**REQUEST_SUMMARY**: [brief_description]\n**CASE_STATUS**: [from_get_case_if_successful_or_N/A]\n\n## CASE DETAILS\n[Any additional case information from get_case, or note if case retrieval failed]\n\n## EMAIL CONTENT\n[Complete email body content]\n```\n\n## IMPORTANT RULES\n1. ALWAYS use the case number provided by the case_number_extractor\n2. Use the EXACT case number format (digits only, no prefixes)\n3. If get_case fails, note it but continue with the extracted case number\n4. NEVER create new cases - work with existing case from Phase 1\n5. ALWAYS include the structured output format above\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\n__OUTPUTS__ {\"ai_response\": \"## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: 00001462\\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\\n**CUSTOMER_NAME**: Alex Dunphy\\n**SUBJECT**: Account closure and ATM PIN change\\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nCase retrieval failed. The system could not find a case with the number 00001462.\\n\\n## EMAIL CONTENT\\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5171, \"completion_tokens\": 1199, \"total_tokens\": 6370, \"estimated_cost\": {\"amount\": 0.22707, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 1199,
            "estimated_cost": {
              "amount": 0.22707,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 5171,
            "provider": "openrouter",
            "total_tokens": 6370
          }
        },
        "duration_seconds": 22.228232,
        "end_time": "2025-08-22T06:29:46.628221",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:24.399989",
        "timestamp": "2025-08-22T06:29:46.628221",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "## CASE CONTEXT ANALYSIS\n\n**EXTRACTED_CASE_NUMBER**: 00001462\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\n**CUSTOMER_NAME**: Alex Dunphy\n**SUBJECT**: Account closure and ATM PIN change\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\n**CASE_STATUS**: N/A\n\n## CASE DETAILS\nCase retrieval failed. The system could not find a case with the number 00001462.\n\n## EMAIL CONTENT\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\n__OUTPUTS__ {\"ai_response\": \"## CASE CONTEXT ANALYSIS\\n\\n**EXTRACTED_CASE_NUMBER**: 00001462\\n**CUSTOMER_EMAIL**: mohammed.n@ampcome.com\\n**CUSTOMER_NAME**: Alex Dunphy\\n**SUBJECT**: Account closure and ATM PIN change\\n**REQUEST_SUMMARY**: Customer wants to close their account and also change their ATM debit card PIN.\\n**CASE_STATUS**: N/A\\n\\n## CASE DETAILS\\nCase retrieval failed. The system could not find a case with the number 00001462.\\n\\n## EMAIL CONTENT\\nConversation History: Agent: Hi, thanks for calling XYZ Bank. Can you please tell me your four-digit customer ID? User: One zero zero one. Agent: Hello Alex Dunphy. Thanks for providing your customer ID. For security purposes, Please answer the following question: Who is your childhood friend? User: Bob. Agent: Now that we have verified your identity, How can I help you today? Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: I want to close my account. User: As well as I want to change my PIN. Agent: I understand you want to close your account and also change your PIN.  To proceed, I need to confirm:      Are you sure you want to close your account? This is a permanent action.     For the PIN change, which service is this for? (ATM card, debit card, or online banking)  Please confirm so I can assist you properly. User: Yes. I want to close my account. Then this is for my ATM debit card. Agent: Closing your account and changing your ATM debit card PIN are important requests.  To proceed with closing your account, I need to create a service ticket for you. Would you like me to create a service ticket for this request?  Also, changing your ATM debit card PIN usually requires visiting an ATM or using our mobile app for security reasons. I can guide you on how to do that once we handle the account closure request. User: Yes. Let\u0027s handle the enclosure. Agent: I\u0027ll create a service ticket to close your account.  Please give me a moment. Agent: I have created a service ticket for your account closure request. Please let me know when you are ready to note down the ticket number. User: Yes. Agent: Your ticket number is 0 0 0 0 1 4 6 2. Let me repeat that slowly: 0 0 0 0 1 4 6 2.  Please confirm you have noted it down correctly. User: Yes. Agent: Thank you for confirming. Our team will review your account closure request and get back to you as soon as possible.  Now, regarding changing your ATM debit card PIN, this typically needs to be done at an ATM or through our mobile app for your security. I can guide you on how to do that if you\u0027d like.  Is there anything else I can help you with today? User: Not Agent: Before we wrap up today, would you be willing to provide some quick feedback about your experience with us? User: No. You told about assisting me. In changing the ATM card PIN. Right? Agent: I see you have another question that needs attention. Agent: I see you have another question that needs attention.  We will help you with changing your ATM card PIN. Agent: CustomerData(customer_id=\u00271001\u0027, full_name=\u0027Alex Dunphy\u0027, phone_number=\u00279876543210\u0027, email=\u0027mohammed.n@ampcome.com\u0027, account_status=\u0027active\u0027) User: Yes. Go ahead. Agent: To change your ATM debit card PIN, you can do one of the following:      Visit any of our ATMs, insert your debit card, and follow the on-screen instructions to change your PIN.     Use our mobile banking app where you can securely update your PIN under the card management section.  If you need guidance on using the app or locating a nearby ATM, I can assist with that. Would you like help with either option? User: No. Can you create a service ticket for for this? Agent: I can create a service ticket to assist you with changing your ATM debit card PIN.  Would you like me to create this service ticket for you? User: Yes.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5171, \"completion_tokens\": 1199, \"total_tokens\": 6370, \"estimated_cost\": {\"amount\": 0.22707, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "case_context_agent",
      "token_usage": {
        "completion_tokens": 1199,
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          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 5171,
        "provider": "openrouter",
        "total_tokens": 6370
      }
    },
    "case_number_extractor": {
      "case_number": "00002050",
      "execution_details": {
        "actual_result": {
          "output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002050\nDEBUG: Extracted case number: 00002050\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002050\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002050\"}\n",
          "return_code": 0,
          "status": "completed",
          "stderr": ""
        },
        "duration_seconds": 0.2607,
        "end_time": "2025-08-22T06:29:24.123816",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:23.863116",
        "timestamp": "2025-08-22T06:29:24.123816",
        "worker_executed": true,
        "workers_notified": true
      },
      "original_response": "NEW_CASE_CREATED - Case #00002050",
      "output": "DEBUG: Orchestrator result: NEW_CASE_CREATED - Case #00002050\nDEBUG: Extracted case number: 00002050\nDEBUG: Processing type: new\n__OUTPUTS__ {\"case_number\": \"00002050\", \"processing_type\": \"new\", \"original_response\": \"NEW_CASE_CREATED - Case #00002050\"}\n",
      "processing_type": "new",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "case_number_extractor"
    },
    "case_orchestrator": {
      "agent_type": "assistant",
      "ai_response": "NEW_CASE_CREATED - Case #00002050",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 3453,
            "model": "gpt-4.1-2025-04-14",
            "output_length": 33,
            "provider": "openai",
            "system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH EXACT CASE NUMBER EXTRACTION\nYour response MUST always end with ONE of these EXACT formats:\n- \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"  \n- \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- **If case exists**: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- **If case does NOT exist**: Call create_case() to create a NEW case\n- **CRITICAL**: Extract the NEW CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[new_case_number_from_create_response]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Extract actual CaseNumber from create_case response\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[actual_case_number_from_response]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract ACTUAL CaseNumber from the create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Create a new case to ensure workflow continues\n- Extract ACTUAL CaseNumber from create_case response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number_from_response]\"\n\n## CRITICAL RULES FOR CASE NUMBER EXTRACTION\n1. **ALWAYS extract actual case numbers from tool responses**\n2. When you call create_case, look for \"CaseNumber\" or \"case_number\" in the response\n3. When you call get_case, look for \"CaseNumber\" in the response\n4. **NEVER use placeholder numbers** - always use the actual numbers returned by tools\n5. **NEVER use referenced case numbers if the case doesn\u0027t exist** - create NEW case instead\n6. **ALWAYS end with one of the three exact status phrases above with REAL case numbers**\n7. If any tool fails, create a new case to keep workflow moving\n8. Never return technical error messages - always provide a status with actual case number\n\n## EXAMPLE CORRECT PROCESSING:\n```\nInput: Email references \"Case #00001942\" but case doesn\u0027t exist\n\n1. Call get_case(\"00001942\") \u2192 Error: Case not found\n2. Call create_case(...) \u2192 Response: {\"CaseNumber\": \"00001994\", \"Id\": \"500XYZ\"}\n3. Extract \"00001994\" from response\n4. Output: \"NEW_CASE_CREATED - Case #00001994\"\n```\n\n## NEVER DO THIS:\n\u274c \"NEW_CASE_CREATED - Case #00001942\" (using non-existent case number)\n\u274c \"NEW_CASE_CREATED - Case #PLACEHOLDER\" (using placeholder)\n\n## ALWAYS DO THIS:\n\u2705 \"NEW_CASE_CREATED - Case #00001994\" (using actual number from create_case response)\n\u2705 \"CASE_RETRIEVED_FOR_UPDATE - Case #00001942\" (using actual number from get_case response)\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4.1",
          "output": "NEW_CASE_CREATED - Case #00002050\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002050\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9427, \"completion_tokens\": 199, \"total_tokens\": 9626, \"estimated_cost\": {\"amount\": 0.29475, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 199,
            "estimated_cost": {
              "amount": 0.29475,
              "currency": "USD"
            },
            "model": "gpt-4.1-2025-04-14",
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            "provider": "openai",
            "total_tokens": 9626
          }
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        "end_time": "2025-08-22T06:29:23.832531",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:11.107519",
        "timestamp": "2025-08-22T06:29:23.832531",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4.1-2025-04-14",
      "model_client_id": "gpt4.1",
      "output": "NEW_CASE_CREATED - Case #00002050\n__OUTPUTS__ {\"ai_response\": \"NEW_CASE_CREATED - Case #00002050\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9427, \"completion_tokens\": 199, \"total_tokens\": 9626, \"estimated_cost\": {\"amount\": 0.29475, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "case_orchestrator",
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        "model": "gpt-4.1-2025-04-14",
        "prompt_tokens": 9427,
        "provider": "openai",
        "total_tokens": 9626
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    },
    "classification_agent": {
      "agent_type": "assistant",
      "ai_response": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}",
      "execution_details": {
        "actual_result": {
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            "input_length": 3496,
            "model": "gpt-4.1-2025-04-14",
            "output_length": 423,
            "provider": "openai",
            "system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n        \"justification\": \"Explanation for classification\",\n        \"confidence_score\": 0.95\n    }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related  \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4.1",
          "output": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"High\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\\\",\\n        \\\"confidence_score\\\": 0.95\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1899, \"completion_tokens\": 82, \"total_tokens\": 1981, \"estimated_cost\": {\"amount\": 0.06189, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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        "message_sent": true,
        "start_time": "2025-08-22T06:29:46.658864",
        "timestamp": "2025-08-22T06:29:48.426925",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4.1-2025-04-14",
      "model_client_id": "gpt4.1",
      "output": "{\n    \"classification\": {\n        \"priority\": \"High\",\n        \"tags\": [\"Account Services\"],\n        \"justification\": \"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\",\n        \"confidence_score\": 0.95\n    }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n    \\\"classification\\\": {\\n        \\\"priority\\\": \\\"High\\\",\\n        \\\"tags\\\": [\\\"Account Services\\\"],\\n        \\\"justification\\\": \\\"The customer is requesting two important account-related actions: account closure and assistance with changing their ATM debit card PIN. Both requests require secure handling and timely processing due to their impact on the customer\u0027s access to banking services.\\\",\\n        \\\"confidence_score\\\": 0.95\\n    }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1899, \"completion_tokens\": 82, \"total_tokens\": 1981, \"estimated_cost\": {\"amount\": 0.06189, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "classification_agent",
      "token_usage": {
        "completion_tokens": 82,
        "estimated_cost": {
          "amount": 0.06189,
          "currency": "USD"
        },
        "model": "gpt-4.1-2025-04-14",
        "prompt_tokens": 1899,
        "provider": "openai",
        "total_tokens": 1981
      }
    },
    "email_generator_agent": {
      "agent_type": "assistant",
      "ai_response": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 9030,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 783,
            "provider": "openrouter",
            "system_message": "# Email Generator Agent - Final Email Generation\n\nYou generate the final personalized email that will be sent to the customer.\n\nGet the details from case_number_extractor and use the case number found in that \n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the case_number_extractor task.\nUse this case number consistently throughout.\n\n**Step 1: Use Extracted Case Number**\nUse the case number from case_number_extractor task.\nThis is the ACTUAL case number to use.\n\n**Step 2: Extract Template Data**\nFrom the \"TEMPLATE_DATA_FOR_EMAIL_GENERATOR:\" section, extract:\n- template_id\n- customer_name\n- customer_email\n- recommended_template (resolved/followup/rejected)\n- All template variants (resolved, followup, rejected)\n- signature\n- is_approved\n\n**Step 3: Personalize the Recommended Template**\nBased on the recommended_template field:\n- If \"followup\": Use followup_template\n- If \"resolved\": Use resolved_template  \n- If \"rejected\": Use rejected_template\n\nReplace ALL placeholders in the selected template:\n- [Customer Name] \u2192 actual customer name\n- [Case Number] \u2192 actual case number from case_number_extractor\n- [Specific Details] \u2192 case-specific information from context\n- [Delivery Date] \u2192 appropriate date if applicable\n- [Compensation Detail] \u2192 appropriate compensation if applicable\n- [Expected Timeline] \u2192 appropriate timeframe\n\n**Step 4: Format Email Content**\nCreate the email_content in this EXACT structure:\n```json\n{\n \"templates\": [\n   {\n     \"id\": \"resolved_template_id\",\n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\",\n     \"type\": \"resolved\",\n     \"content\": \"Complete personalized email body with signature\"\n   },\n   {\n     \"id\": \"followup_template_id\", \n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\",\n     \"type\": \"followup\",\n     \"content\": \"Complete personalized email body with signature\"\n   },\n   {\n     \"id\": \"rejected_template_id\",  \n     \"subject\": \"Personalized subject with actual case number ${case_number_extractor.extracted_case_number}\", \n     \"type\": \"rejected\",\n     \"content\": \"Complete personalized email body with signature\"\n   }\n ]\n}\n```\n\n**Step 5: Update Case**\nCall update_email_content tool with:\n- case_number: actual case number from case_number_extractor\n- email_content: the personalized template data from Step 4\n- template_id: the template ID from Step 2\n- status: \"Pending\" if is_approved=true, \"Template in review\" if is_approved=false\n\n**Step 6: Return Success**\nIf update successful, return: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\"\nIf update fails, explain the issue but still show the personalized email content.\n\n## IMPORTANT RULES\n- ALWAYS use the case number from case_number_extractor\n- Replace ALL placeholders with real information\n- Include complete email body with signature\n- Format as valid JSON structure\n- Use the template_id in the tool call\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).\n__OUTPUTS__ {\"ai_response\": \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\\n\\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \\\"followup\\\" template being the primary one as specified.\\n\\nThe personalized followup email includes:\\n- Proper case number (00002050) in both subject line and body\\n- Customer\u0027s full name (Alex Dunphy)\\n- Specific details about both the account closure and ATM debit card PIN change requests\\n- Expected timeline for account closure (3-5 business days)\\n- Timeline for PIN change assistance (24 hours)\\n- Complete signature block\\n\\nThe case status has been set to \\\"Template in review\\\" as the template is not yet approved (is_approved=false).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11204, \"completion_tokens\": 1579, \"total_tokens\": 12783, \"estimated_cost\": {\"amount\": 0.43086, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 1579,
            "estimated_cost": {
              "amount": 0.43086,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 11204,
            "provider": "openrouter",
            "total_tokens": 12783
          }
        },
        "duration_seconds": 32.950928,
        "end_time": "2025-08-22T06:32:17.433609",
        "message_sent": true,
        "start_time": "2025-08-22T06:31:44.482681",
        "timestamp": "2025-08-22T06:32:17.433609",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "EMAIL_CONTENT_UPDATED_SUCCESSFULLY\n\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \"followup\" template being the primary one as specified.\n\nThe personalized followup email includes:\n- Proper case number (00002050) in both subject line and body\n- Customer\u0027s full name (Alex Dunphy)\n- Specific details about both the account closure and ATM debit card PIN change requests\n- Expected timeline for account closure (3-5 business days)\n- Timeline for PIN change assistance (24 hours)\n- Complete signature block\n\nThe case status has been set to \"Template in review\" as the template is not yet approved (is_approved=false).\n__OUTPUTS__ {\"ai_response\": \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY\\n\\nI\u0027ve successfully generated and updated the personalized email content for case number 00002050. The system has been updated with all three template variants (resolved, followup, and rejected), with the recommended \\\"followup\\\" template being the primary one as specified.\\n\\nThe personalized followup email includes:\\n- Proper case number (00002050) in both subject line and body\\n- Customer\u0027s full name (Alex Dunphy)\\n- Specific details about both the account closure and ATM debit card PIN change requests\\n- Expected timeline for account closure (3-5 business days)\\n- Timeline for PIN change assistance (24 hours)\\n- Complete signature block\\n\\nThe case status has been set to \\\"Template in review\\\" as the template is not yet approved (is_approved=false).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 11204, \"completion_tokens\": 1579, \"total_tokens\": 12783, \"estimated_cost\": {\"amount\": 0.43086, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "email_generator_agent",
      "token_usage": {
        "completion_tokens": 1579,
        "estimated_cost": {
          "amount": 0.43086,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 11204,
        "provider": "openrouter",
        "total_tokens": 12783
      }
    },
    "phase_router": {
      "all_conditions_checked": [
        {
          "condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\") || contains(${case_number_extractor.processing_type}, \"duplicate\")",
          "name": "duplicate_workflow",
          "result": false,
          "route": "duplicate_end"
        },
        {
          "condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
          "name": "analysis_workflow",
          "result": false,
          "route": "continue_analysis"
        }
      ],
      "duration_seconds": 0.001825,
      "ended_at": "2025-08-22T06:29:24.296819",
      "evaluation_details": {},
      "execution_details": {
        "actual_result": {
          "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.001825, \"started_at\": \"2025-08-22T06:29:24.294994\", \"ended_at\": \"2025-08-22T06:29:24.296819\"}",
          "return_code": 0,
          "status": "completed",
          "stderr": ""
        },
        "duration_seconds": 0.201226,
        "end_time": "2025-08-22T06:29:24.365683",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:24.164457",
        "timestamp": "2025-08-22T06:29:24.365683",
        "worker_executed": true,
        "workers_notified": true
      },
      "output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\") || contains(${case_number_extractor.processing_type}, \\\"duplicate\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.001825, \"started_at\": \"2025-08-22T06:29:24.294994\", \"ended_at\": \"2025-08-22T06:29:24.296819\"}",
      "return_code": 0,
      "route_reason": "no_conditions_matched",
      "router_type": "condition",
      "selected_route": "continue_analysis",
      "started_at": "2025-08-22T06:29:24.294994",
      "status": "completed",
      "stderr": "",
      "task_id": "phase_router"
    },
    "sentiment_analysis_agent": {
      "agent_type": "assistant",
      "ai_response": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 3509,
            "model": "gpt-4o",
            "output_length": 368,
            "provider": "openai",
            "system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
          },
          "input_format": "text",
          "model_client_id": "gpt4_sentiment",
          "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1915, \"completion_tokens\": 89, \"total_tokens\": 2004, \"estimated_cost\": {\"amount\": 0.01091, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 89,
            "estimated_cost": {
              "amount": 0.01091,
              "currency": "USD"
            },
            "model": "gpt-4o",
            "prompt_tokens": 1915,
            "provider": "openai",
            "total_tokens": 2004
          }
        },
        "duration_seconds": 1.642888,
        "end_time": "2025-08-22T06:29:48.371181",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:46.728293",
        "timestamp": "2025-08-22T06:29:48.371181",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "gpt-4o",
      "model_client_id": "gpt4_sentiment",
      "output": "{\n  \"sentiment_score\": -0.4,\n  \"primary_tone\": \"Concerned\",\n  \"emotional_indicators\": {\n    \"frustration_level\": \"Medium\",\n    \"satisfaction\": \"Low\"\n  },\n  \"context_notes\": \"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n  \\\"sentiment_score\\\": -0.4,\\n  \\\"primary_tone\\\": \\\"Concerned\\\",\\n  \\\"emotional_indicators\\\": {\\n    \\\"frustration_level\\\": \\\"Medium\\\",\\n    \\\"satisfaction\\\": \\\"Low\\\"\\n  },\\n  \\\"context_notes\\\": \\\"The customer is concerned with the process and response times related to their request for account closure and PIN change, showing signs of frustration when expectations are not promptly met.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1915, \"completion_tokens\": 89, \"total_tokens\": 2004, \"estimated_cost\": {\"amount\": 0.01091, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
      "provider": "openai",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "sentiment_analysis_agent",
      "token_usage": {
        "completion_tokens": 89,
        "estimated_cost": {
          "amount": 0.01091,
          "currency": "USD"
        },
        "model": "gpt-4o",
        "prompt_tokens": 1915,
        "provider": "openai",
        "total_tokens": 2004
      }
    },
    "summary_agent": {
      "agent_type": "assistant",
      "ai_response": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 4543,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 2533,
            "provider": "openrouter",
            "system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis using the case number from the extraction task.\n\n## PROCESS\n\n**Step 1: Use Extracted Case Number**\nYou will receive the case number from the case_number_extractor task.\nUse this case number consistently throughout your analysis.\n\n**Step 2: Extract Information**\n- Customer details from case context\n- Classification results\n- Sentiment analysis\n\n**Step 3: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview (using the extracted case number)\n- Completed Steps  \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 4: Try to Update Case Record**\nTry to call update_case with:\n- case_number: The extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n- Use the same case number throughout\n\n**Step 5: End with Required Phrases**\nAlways end with the extracted case number:\n\"Comprehensive analysis complete for Case #[EXTRACTED_CASE_NUMBER]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n\n## CRITICAL: CASE NUMBER CONSISTENCY\nUse the case number from case_number_extractor throughout your response.\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\n**Case Number:** 00001462\\n**Customer:** Alex Dunphy\\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\\n**Account Status:** Active\\n\\n## Completed Steps\\n1. Customer identity verified through customer ID (1001) and security question\\n2. Customer requested account closure and ATM debit card PIN change\\n3. Service ticket 00001462 created for account closure\\n4. Customer declined self-service options for PIN change (ATM or mobile app)\\n5. Customer requested a separate service ticket for PIN change assistance\\n\\n## Recommended Actions\\n1. **Account Closure Request:**\\n   - Process the account closure request promptly\\n   - Verify no outstanding balances or pending transactions\\n   - Provide clear timeline for account closure completion\\n\\n2. **ATM Debit Card PIN Change:**\\n   - Create service ticket for assisted PIN change\\n   - Explain secure process for PIN change assistance\\n   - Consider offering alternative authentication methods\\n\\n3. **Customer Communication:**\\n   - Follow up within 24 hours due to high priority\\n   - Use clear, direct language addressing both requests\\n   - Acknowledge customer\u0027s preference for assisted service\\n\\n## Template Recommendation: followup\\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\\n\\n## Key Insights\\n- **Customer Preference:** Customer prefers assisted service over self-service options\\n- **Security Concerns:** Both requests involve sensitive account security matters\\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\\n\\n## Critical Considerations\\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\\n- **Priority Level:** High priority due to account security implications\\n- **Customer Tone:** Customer appears concerned about process and response times\\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\\n\\n## Note on Case Update\\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\\n\\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5335, \"completion_tokens\": 1230, \"total_tokens\": 6565, \"estimated_cost\": {\"amount\": 0.23385, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 1230,
            "estimated_cost": {
              "amount": 0.23385,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 5335,
            "provider": "openrouter",
            "total_tokens": 6565
          }
        },
        "duration_seconds": 30.687516,
        "end_time": "2025-08-22T06:30:19.178504",
        "message_sent": true,
        "start_time": "2025-08-22T06:29:48.490988",
        "timestamp": "2025-08-22T06:30:19.178504",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "# Comprehensive Case Analysis\n\n## Case Overview\n**Case Number:** 00001462\n**Customer:** Alex Dunphy\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\n**Account Status:** Active\n\n## Completed Steps\n1. Customer identity verified through customer ID (1001) and security question\n2. Customer requested account closure and ATM debit card PIN change\n3. Service ticket 00001462 created for account closure\n4. Customer declined self-service options for PIN change (ATM or mobile app)\n5. Customer requested a separate service ticket for PIN change assistance\n\n## Recommended Actions\n1. **Account Closure Request:**\n   - Process the account closure request promptly\n   - Verify no outstanding balances or pending transactions\n   - Provide clear timeline for account closure completion\n\n2. **ATM Debit Card PIN Change:**\n   - Create service ticket for assisted PIN change\n   - Explain secure process for PIN change assistance\n   - Consider offering alternative authentication methods\n\n3. **Customer Communication:**\n   - Follow up within 24 hours due to high priority\n   - Use clear, direct language addressing both requests\n   - Acknowledge customer\u0027s preference for assisted service\n\n## Template Recommendation: followup\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\n\n## Key Insights\n- **Customer Preference:** Customer prefers assisted service over self-service options\n- **Security Concerns:** Both requests involve sensitive account security matters\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\n\n## Critical Considerations\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\n- **Priority Level:** High priority due to account security implications\n- **Customer Tone:** Customer appears concerned about process and response times\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\n\n## Note on Case Update\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\n\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"# Comprehensive Case Analysis\\n\\n## Case Overview\\n**Case Number:** 00001462\\n**Customer:** Alex Dunphy\\n**Contact Information:** Phone: 9876543210, Email: mohammed.n@ampcome.com\\n**Account Status:** Active\\n\\n## Completed Steps\\n1. Customer identity verified through customer ID (1001) and security question\\n2. Customer requested account closure and ATM debit card PIN change\\n3. Service ticket 00001462 created for account closure\\n4. Customer declined self-service options for PIN change (ATM or mobile app)\\n5. Customer requested a separate service ticket for PIN change assistance\\n\\n## Recommended Actions\\n1. **Account Closure Request:**\\n   - Process the account closure request promptly\\n   - Verify no outstanding balances or pending transactions\\n   - Provide clear timeline for account closure completion\\n\\n2. **ATM Debit Card PIN Change:**\\n   - Create service ticket for assisted PIN change\\n   - Explain secure process for PIN change assistance\\n   - Consider offering alternative authentication methods\\n\\n3. **Customer Communication:**\\n   - Follow up within 24 hours due to high priority\\n   - Use clear, direct language addressing both requests\\n   - Acknowledge customer\u0027s preference for assisted service\\n\\n## Template Recommendation: followup\\nThe customer has two pending requests that require follow-up action from the bank. Neither request has been fully resolved, and the customer has explicitly requested service tickets for both issues rather than self-service options.\\n\\n## Key Insights\\n- **Customer Preference:** Customer prefers assisted service over self-service options\\n- **Security Concerns:** Both requests involve sensitive account security matters\\n- **Efficiency Expectation:** Customer appears to expect prompt handling of requests\\n- **Multiple Needs:** Customer has multiple service needs that should be addressed together\\n\\n## Critical Considerations\\n- **Sentiment Analysis:** Customer shows medium frustration and low satisfaction\\n- **Priority Level:** High priority due to account security implications\\n- **Customer Tone:** Customer appears concerned about process and response times\\n- **Service Continuity:** Consider how PIN change will be handled if account is being closed\\n\\n## Note on Case Update\\nAttempted to update case record in the system, but received error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\\n\\nComprehensive analysis complete for Case #00001462. Priority: High. Sentiment: Concerned. Ready for agent response.\\n\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5335, \"completion_tokens\": 1230, \"total_tokens\": 6565, \"estimated_cost\": {\"amount\": 0.23385, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "summary_agent",
      "token_usage": {
        "completion_tokens": 1230,
        "estimated_cost": {
          "amount": 0.23385,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 5335,
        "provider": "openrouter",
        "total_tokens": 6565
      }
    },
    "template_router_agent": {
      "agent_type": "assistant",
      "ai_response": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.",
      "execution_details": {
        "actual_result": {
          "agent_type": "assistant",
          "execution_details": {
            "agent_type": "assistant",
            "input_length": 2967,
            "model": "anthropic/claude-3.7-sonnet",
            "output_length": 5343,
            "provider": "openrouter",
            "system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the user_message task.\nUse this case number consistently throughout.\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom the summary and previous tasks, extract:\n- Case number (from user_message)\n- Customer name and email from case context\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\nTry all three searches:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n  \"template_id\": \"[UUID_from_tool_response]\",\n  \"case_number\": \"[case_number]\",\n  \"customer_name\": \"[Customer_Name]\",\n  \"customer_email\": \"[Customer_Email]\",\n  \"recommended_template\": \"[resolved/followup/rejected]\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case [case_number] - Resolved\",\n    \"body\": \"Template body content here\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case [case_number]\",\n    \"body\": \"Template body content here\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case [case_number]\",\n    \"body\": \"Template body content here\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
          },
          "input_format": "text",
          "model_client_id": "openrouter_claude_sonnet",
          "output": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\\n\\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\\n\\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\\n\\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\n```\\n{\\n  \\\"template_id\\\": \\\"d24bffe6-118c-476e-ba70-a64cebbc5a65\\\",\\n  \\\"case_number\\\": \\\"00001462\\\",\\n  \\\"customer_name\\\": \\\"Alex Dunphy\\\",\\n  \\\"customer_email\\\": \\\"mohammed.n@ampcome.com\\\",\\n  \\\"recommended_template\\\": \\\"followup\\\",\\n  \\\"resolved_template\\\": {\\n    \\\"subject\\\": \\\"Your Inquiry - Case 00001462 - Resolved\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\\\"\\n  },\\n  \\\"followup_template\\\": {\\n    \\\"subject\\\": \\\"Update on Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\\\"\\n  },\\n  \\\"rejected_template\\\": {\\n    \\\"subject\\\": \\\"Regarding Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\\\"\\n  },\\n  \\\"signature\\\": \\\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\\",\\n  \\\"is_approved\\\": false\\n}\\n```\\n\\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 114301, \"completion_tokens\": 4453, \"total_tokens\": 118754, \"estimated_cost\": {\"amount\": 3.69621, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
          "output_format": "text",
          "return_code": 0,
          "status": "completed",
          "stderr": "",
          "token_usage": {
            "completion_tokens": 4453,
            "estimated_cost": {
              "amount": 3.69621,
              "currency": "USD"
            },
            "model": "anthropic/claude-3.7-sonnet",
            "prompt_tokens": 114301,
            "provider": "openrouter",
            "total_tokens": 118754
          }
        },
        "duration_seconds": 85.15718,
        "end_time": "2025-08-22T06:31:44.413090",
        "message_sent": true,
        "start_time": "2025-08-22T06:30:19.255910",
        "timestamp": "2025-08-22T06:31:44.413090",
        "worker_executed": true,
        "workers_notified": true
      },
      "model": "anthropic/claude-3.7-sonnet",
      "model_client_id": "openrouter_claude_sonnet",
      "output": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\\n\\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\\n\\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\\n\\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\n```\\n{\\n  \\\"template_id\\\": \\\"d24bffe6-118c-476e-ba70-a64cebbc5a65\\\",\\n  \\\"case_number\\\": \\\"00001462\\\",\\n  \\\"customer_name\\\": \\\"Alex Dunphy\\\",\\n  \\\"customer_email\\\": \\\"mohammed.n@ampcome.com\\\",\\n  \\\"recommended_template\\\": \\\"followup\\\",\\n  \\\"resolved_template\\\": {\\n    \\\"subject\\\": \\\"Your Inquiry - Case 00001462 - Resolved\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\\\"\\n  },\\n  \\\"followup_template\\\": {\\n    \\\"subject\\\": \\\"Update on Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\\\"\\n  },\\n  \\\"rejected_template\\\": {\\n    \\\"subject\\\": \\\"Regarding Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\\\"\\n  },\\n  \\\"signature\\\": \\\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\\",\\n  \\\"is_approved\\\": false\\n}\\n```\\n\\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 114301, \"completion_tokens\": 4453, \"total_tokens\": 118754, \"estimated_cost\": {\"amount\": 3.69621, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
      "provider": "openrouter",
      "return_code": 0,
      "status": "completed",
      "stderr": "",
      "task_id": "template_router_agent",
      "token_usage": {
        "completion_tokens": 4453,
        "estimated_cost": {
          "amount": 3.69621,
          "currency": "USD"
        },
        "model": "anthropic/claude-3.7-sonnet",
        "prompt_tokens": 114301,
        "provider": "openrouter",
        "total_tokens": 118754
      }
    }
  },
  "template_router_agent": {
    "agent_type": "assistant",
    "ai_response": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.",
    "execution_details": {
      "actual_result": {
        "agent_type": "assistant",
        "execution_details": {
          "agent_type": "assistant",
          "input_length": 2967,
          "model": "anthropic/claude-3.7-sonnet",
          "output_length": 5343,
          "provider": "openrouter",
          "system_message": "# Template Router Agent - Final Phase\n\nYou are responsible for finding or creating email templates and providing template data.\n\n## CRITICAL: USE EXTRACTED CASE NUMBER\nYou will receive the case number from the user_message task.\nUse this case number consistently throughout.\n\n## YOUR PROCESS\n\n**Step 1: Extract Information**\nFrom the summary and previous tasks, extract:\n- Case number (from user_message)\n- Customer name and email from case context\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates (3-Step Process)**\nTry all three searches:\n\n**3.1: Full Intent Search**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[full_customer_intent]\", limit=5)\n```\n\n**3.2: Simplified Intent Search (if Step 3.1 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", intent=\"[simplified_keywords]\", limit=5)\n```\n\n**3.3: Category Only Search (if Step 3.2 finds no templates)**\n```\nget_email_templates(category=\"[mapped_category]\", limit=5)\n```\n\n**Step 4: Evaluate Template Results**\nFor any templates found, check:\n- \u0027name\u0027 field for template description\n- \u0027intent\u0027 field for relevance match (80%+ similarity required)\n- \u0027is_approval\u0027 field (prefer approved templates)\n\n**Step 5A: If Good Template Found (80%+ similarity)**\n1. Use get_template_by_id() to retrieve full template details\n2. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template ID: [template_id]\"\n\n**Step 5B: If No Good Template Found**\nCall insert_email_templates tool and then provide template data structure.\n\n**Step 6: Always Provide Template Data Structure**\nAlways end your response with this EXACT format:\n```\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n{\n  \"template_id\": \"[UUID_from_tool_response]\",\n  \"case_number\": \"[case_number]\",\n  \"customer_name\": \"[Customer_Name]\",\n  \"customer_email\": \"[Customer_Email]\",\n  \"recommended_template\": \"[resolved/followup/rejected]\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case [case_number] - Resolved\",\n    \"body\": \"Template body content here\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case [case_number]\",\n    \"body\": \"Template body content here\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case [case_number]\",\n    \"body\": \"Template body content here\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\n## SUCCESS MESSAGE\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id]\"\n"
        },
        "input_format": "text",
        "model_client_id": "openrouter_claude_sonnet",
        "output": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\\n\\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\\n\\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\\n\\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\n```\\n{\\n  \\\"template_id\\\": \\\"d24bffe6-118c-476e-ba70-a64cebbc5a65\\\",\\n  \\\"case_number\\\": \\\"00001462\\\",\\n  \\\"customer_name\\\": \\\"Alex Dunphy\\\",\\n  \\\"customer_email\\\": \\\"mohammed.n@ampcome.com\\\",\\n  \\\"recommended_template\\\": \\\"followup\\\",\\n  \\\"resolved_template\\\": {\\n    \\\"subject\\\": \\\"Your Inquiry - Case 00001462 - Resolved\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\\\"\\n  },\\n  \\\"followup_template\\\": {\\n    \\\"subject\\\": \\\"Update on Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\\\"\\n  },\\n  \\\"rejected_template\\\": {\\n    \\\"subject\\\": \\\"Regarding Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\\\"\\n  },\\n  \\\"signature\\\": \\\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\\",\\n  \\\"is_approved\\\": false\\n}\\n```\\n\\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 114301, \"completion_tokens\": 4453, \"total_tokens\": 118754, \"estimated_cost\": {\"amount\": 3.69621, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
        "output_format": "text",
        "return_code": 0,
        "status": "completed",
        "stderr": "",
        "token_usage": {
          "completion_tokens": 4453,
          "estimated_cost": {
            "amount": 3.69621,
            "currency": "USD"
          },
          "model": "anthropic/claude-3.7-sonnet",
          "prompt_tokens": 114301,
          "provider": "openrouter",
          "total_tokens": 118754
        }
      },
      "duration_seconds": 85.15718,
      "end_time": "2025-08-22T06:31:44.413090",
      "message_sent": true,
      "start_time": "2025-08-22T06:30:19.255910",
      "timestamp": "2025-08-22T06:31:44.413090",
      "worker_executed": true,
      "workers_notified": true
    },
    "model": "anthropic/claude-3.7-sonnet",
    "model_client_id": "openrouter_claude_sonnet",
    "output": "I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\n\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\n\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\n\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\n```\n{\n  \"template_id\": \"d24bffe6-118c-476e-ba70-a64cebbc5a65\",\n  \"case_number\": \"00001462\",\n  \"customer_name\": \"Alex Dunphy\",\n  \"customer_email\": \"mohammed.n@ampcome.com\",\n  \"recommended_template\": \"followup\",\n  \"resolved_template\": {\n    \"subject\": \"Your Inquiry - Case 00001462 - Resolved\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\"\n  },\n  \"followup_template\": {\n    \"subject\": \"Update on Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\"\n  },\n  \"rejected_template\": {\n    \"subject\": \"Regarding Your Inquiry - Case 00001462\",\n    \"body\": \"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\"\n  },\n  \"signature\": \"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n  \"is_approved\": false\n}\n```\n\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve analyzed the case information and created a custom template for this customer\u0027s dual requests for account closure and ATM debit card PIN change. Based on the summary, the customer has specifically requested assistance with both issues and declined self-service options for the PIN change.\\n\\nAfter searching for existing templates, I found some related to account closure and PIN changes separately, but none that addressed both issues together. Therefore, I\u0027ve created a new comprehensive template that addresses both requests in a single response.\\n\\nTEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: d24bffe6-118c-476e-ba70-a64cebbc5a65\\n\\nTEMPLATE_DATA_FOR_EMAIL_GENERATOR:\\n```\\n{\\n  \\\"template_id\\\": \\\"d24bffe6-118c-476e-ba70-a64cebbc5a65\\\",\\n  \\\"case_number\\\": \\\"00001462\\\",\\n  \\\"customer_name\\\": \\\"Alex Dunphy\\\",\\n  \\\"customer_email\\\": \\\"mohammed.n@ampcome.com\\\",\\n  \\\"recommended_template\\\": \\\"followup\\\",\\n  \\\"resolved_template\\\": {\\n    \\\"subject\\\": \\\"Your Inquiry - Case 00001462 - Resolved\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I\u0027m pleased to inform you that we have completed both of your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour account has been successfully closed as requested. All remaining funds have been transferred according to your instructions. You will receive a final account statement within 7-10 business days at your registered address.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eYour ATM debit card PIN has been successfully changed as requested. For security reasons, the new PIN is not included in this email. If you have any issues with your new PIN, please contact our customer service immediately.\u003c/p\u003e\u003cp\u003eAll associated services and automatic payments linked to your closed account have been discontinued. If you notice any unexpected activity or have any questions about your closed account or PIN change, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eIt has been our pleasure to serve you. Should you wish to open a new account with us in the future, we would be happy to assist you.\u003c/p\u003e\\\"\\n  },\\n  \\\"followup_template\\\": {\\n    \\\"subject\\\": \\\"Update on Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we process these requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eI can confirm that we have created service ticket #00001462 for your account closure request. Our team is currently reviewing your account to ensure there are no outstanding balances or pending transactions before proceeding with the closure. We will complete this process within 3-5 business days.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs requested, we have created a separate service ticket for your PIN change assistance. Since you\u0027ve declined the self-service options, one of our banking specialists will contact you within 24 hours to assist you with a secure PIN change process.\u003c/p\u003e\u003cp\u003eIs there anything else you would like us to know or any additional questions you have about either of these requests? Please feel free to reply to this email or contact our customer service at the number below.\u003c/p\u003e\u003cp\u003eWe value your business and are committed to providing you with the assistance you need.\u003c/p\u003e\\\"\\n  },\\n  \\\"rejected_template\\\": {\\n    \\\"subject\\\": \\\"Regarding Your Inquiry - Case 00001462\\\",\\n    \\\"body\\\": \\\"\u003cp\u003eDear Alex Dunphy,\u003c/p\u003e\u003cp\u003eThank you for contacting our customer service regarding your account closure request and ATM debit card PIN change. I appreciate your patience while we reviewed your requests.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your Account Closure Request:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are unable to process your account closure request at this time due to the following reason(s):\u003c/p\u003e\u003cul\u003e\u003cli\u003eThere are outstanding balances or pending transactions on your account that need to be resolved first\u003c/li\u003e\u003cli\u003eAdditional verification is required before we can proceed with account closure\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eTo move forward with your account closure request, please visit your nearest branch with a valid ID or call our customer service at [phone number] to address these issues.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRegarding Your ATM Debit Card PIN Change:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFor security reasons, we cannot process PIN change requests through email or phone without additional verification. We recommend using one of the following secure methods to change your PIN:\u003c/p\u003e\u003cul\u003e\u003cli\u003eVisit any of our ATMs with your card\u003c/li\u003e\u003cli\u003eUse our mobile banking app\u0027s secure PIN change feature\u003c/li\u003e\u003cli\u003eVisit your nearest branch with a valid ID\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eYour account security is our top priority, and we appreciate your understanding of these security measures.\u003c/p\u003e\u003cp\u003eIf you have any questions or need further assistance, please don\u0027t hesitate to contact us.\u003c/p\u003e\\\"\\n  },\\n  \\\"signature\\\": \\\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\\",\\n  \\\"is_approved\\\": false\\n}\\n```\\n\\nNote: I attempted to update the case record in the system with the email content, but received an error that Case Number 00001462 was not found in the system. This should be investigated to ensure proper case tracking.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 114301, \"completion_tokens\": 4453, \"total_tokens\": 118754, \"estimated_cost\": {\"amount\": 3.69621, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
    "provider": "openrouter",
    "return_code": 0,
    "status": "completed",
    "stderr": "",
    "task_id": "template_router_agent",
    "token_usage": {
      "completion_tokens": 4453,
      "estimated_cost": {
        "amount": 3.69621,
        "currency": "USD"
      },
      "model": "anthropic/claude-3.7-sonnet",
      "prompt_tokens": 114301,
      "provider": "openrouter",
      "total_tokens": 118754
    }
  }
}