Complete Execution Output (JSON):
{
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
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"model": "gpt-4.1-2025-04-14",
"output_length": 1067,
"provider": "openai",
"system_message": "\u003cpurpose\u003e\nYou are an AI assistant that manages critical Salesforce cases by analyzing customer interactions. Extract case information and handle case updates properly.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number\n2. If it\u0027s a CASE_RETRIEVED_FOR_UPDATE, call get_case() to retrieve details\n3. If it\u0027s a NEW_CASE_CREATED, process as a new case\n4. Extract all relevant information from the customer email\n5. For reply emails, update the case subject with reply count\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result or case reference\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: ALWAYS RETURN CASE INFORMATION\nEven if tools fail, extract and return:\n- Case number from orchestrator result\n- Customer email and details\n- Request summary\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\\n\\nSummary:\\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4198, \"completion_tokens\": 273, \"total_tokens\": 4471, \"estimated_cost\": {\"amount\": 0.14232, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"status": "completed",
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}
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"duration_seconds": 13.220031,
"end_time": "2025-08-19T06:53:07.441851",
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"timestamp": "2025-08-19T06:53:07.441851",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "openrouter_claude_sonnet",
"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\\n\\nSummary:\\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4198, \"completion_tokens\": 273, \"total_tokens\": 4471, \"estimated_cost\": {\"amount\": 0.14232, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
"provider": "openai",
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"stderr": "",
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"currency": "USD"
},
"model": "gpt-4.1-2025-04-14",
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}
},
"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
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"model": "gpt-4.1-2025-04-14",
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"provider": "openai",
"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and end with \"NEW_CASE_CREATED - Case #[new_number]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[original_case_number]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Still create a new case to ensure workflow continues\n- End with \"NEW_CASE_CREATED - Case #[new_case_number]\"\n\n## CRITICAL RULES\n1. ALWAYS extract actual case numbers from tool responses\n2. ALWAYS end with one of the three exact status phrases above\n3. If any tool fails, create a new case to keep workflow moving\n4. Never return technical error messages - always provide a status\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001943\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5160, \"completion_tokens\": 55, \"total_tokens\": 5215, \"estimated_cost\": {\"amount\": 0.1581, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001943\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5160, \"completion_tokens\": 55, \"total_tokens\": 5215, \"estimated_cost\": {\"amount\": 0.1581, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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}
},
"classification_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\",\n \"confidence_score\": 0.98\n }\n}",
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"provider": "openai",
"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\",\n \"confidence_score\": 0.98\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"Urgent\\\",\\n \\\"tags\\\": [\\\"Dispute Related\\\", \\\"Transaction Issues\\\"],\\n \\\"justification\\\": \\\"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\\\",\\n \\\"confidence_score\\\": 0.98\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 537, \"completion_tokens\": 97, \"total_tokens\": 634, \"estimated_cost\": {\"amount\": 0.02193, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\",\n \"confidence_score\": 0.98\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"Urgent\\\",\\n \\\"tags\\\": [\\\"Dispute Related\\\", \\\"Transaction Issues\\\"],\\n \\\"justification\\\": \\\"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\\\",\\n \\\"confidence_score\\\": 0.98\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 537, \"completion_tokens\": 97, \"total_tokens\": 634, \"estimated_cost\": {\"amount\": 0.02193, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"execution_summary": {
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"end_time": "2025-08-19T06:53:43.949655",
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{
"condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\")",
"name": "duplicate_workflow",
"result": false,
"route": "duplicate_end"
},
{
"condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
"name": "analysis_workflow",
"result": false,
"route": "continue_analysis"
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],
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"ended_at": "2025-08-19T06:52:54.095022",
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"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000606, \"started_at\": \"2025-08-19T06:52:54.094416\", \"ended_at\": \"2025-08-19T06:52:54.095022\"}",
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},
"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000606, \"started_at\": \"2025-08-19T06:52:54.094416\", \"ended_at\": \"2025-08-19T06:52:54.095022\"}",
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},
"sentiment_analysis_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is expressing concern and urgency due to the lack of communication and the unresolved status of a significant financial dispute with an approaching payment deadline.\"\n}",
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"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is expressing concern and urgency due to the lack of communication and the unresolved status of a significant financial dispute with an approaching payment deadline.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is expressing concern and urgency due to the lack of communication and the unresolved status of a significant financial dispute with an approaching payment deadline.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 553, \"completion_tokens\": 85, \"total_tokens\": 638, \"estimated_cost\": {\"amount\": 0.00404, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
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"model": "gpt-4o",
"model_client_id": "gpt4_sentiment",
"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is expressing concern and urgency due to the lack of communication and the unresolved status of a significant financial dispute with an approaching payment deadline.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is expressing concern and urgency due to the lack of communication and the unresolved status of a significant financial dispute with an approaching payment deadline.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 553, \"completion_tokens\": 85, \"total_tokens\": 638, \"estimated_cost\": {\"amount\": 0.00404, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
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"status": "SUCCESS",
"summary_agent": {
"agent_type": "assistant",
"ai_response": "Case Overview:\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\n\nCompleted Steps:\n- Customer submitted all required documents last week.\n- No communication or update has been provided to the customer since document submission.\n\nRecommended Actions:\n- Immediately review the submitted documentation to verify receipt and completeness.\n- Expedite the investigation process due to the urgent payment deadline.\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\n\nTemplate Recommendation: followup\n\nKey Insights:\n- The case involves a significant disputed amount ($1,299.99).\n- The customer is frustrated and concerned due to lack of communication and urgency.\n- Timely resolution is critical to maintain customer trust and avoid escalation.\n\nCritical Considerations:\n- Ensure all communications are prompt, clear, and empathetic.\n- Confirm that all documents are on file and escalate if any are missing.\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED",
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"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis. If update_case tool fails, continue anyway and provide the summary.\n\n## PROCESS\n\n**Step 1: Extract Information**\n- Case number from case context agent\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 2: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 3: Try to Update Case Record**\nTry to call update_case with:\n- case_number: extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n\n**Step 4: End with Required Phrases**\nAlways end with:\n\"Comprehensive analysis complete for Case #[number]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n"
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"output": "Case Overview:\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\n\nCompleted Steps:\n- Customer submitted all required documents last week.\n- No communication or update has been provided to the customer since document submission.\n\nRecommended Actions:\n- Immediately review the submitted documentation to verify receipt and completeness.\n- Expedite the investigation process due to the urgent payment deadline.\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\n\nTemplate Recommendation: followup\n\nKey Insights:\n- The case involves a significant disputed amount ($1,299.99).\n- The customer is frustrated and concerned due to lack of communication and urgency.\n- Timely resolution is critical to maintain customer trust and avoid escalation.\n\nCritical Considerations:\n- Ensure all communications are prompt, clear, and empathetic.\n- Confirm that all documents are on file and escalate if any are missing.\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview:\\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\\n\\nCompleted Steps:\\n- Customer submitted all required documents last week.\\n- No communication or update has been provided to the customer since document submission.\\n\\nRecommended Actions:\\n- Immediately review the submitted documentation to verify receipt and completeness.\\n- Expedite the investigation process due to the urgent payment deadline.\\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\\n\\nTemplate Recommendation: followup\\n\\nKey Insights:\\n- The case involves a significant disputed amount ($1,299.99).\\n- The customer is frustrated and concerned due to lack of communication and urgency.\\n- Timely resolution is critical to maintain customer trust and avoid escalation.\\n\\nCritical Considerations:\\n- Ensure all communications are prompt, clear, and empathetic.\\n- Confirm that all documents are on file and escalate if any are missing.\\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\\n\\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4393, \"completion_tokens\": 658, \"total_tokens\": 5051, \"estimated_cost\": {\"amount\": 0.17127, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"duration_seconds": 17.289535,
"end_time": "2025-08-19T06:53:28.255534",
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"timestamp": "2025-08-19T06:53:28.255534",
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"model": "gpt-4.1-2025-04-14",
"model_client_id": "openrouter_claude_sonnet",
"output": "Case Overview:\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\n\nCompleted Steps:\n- Customer submitted all required documents last week.\n- No communication or update has been provided to the customer since document submission.\n\nRecommended Actions:\n- Immediately review the submitted documentation to verify receipt and completeness.\n- Expedite the investigation process due to the urgent payment deadline.\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\n\nTemplate Recommendation: followup\n\nKey Insights:\n- The case involves a significant disputed amount ($1,299.99).\n- The customer is frustrated and concerned due to lack of communication and urgency.\n- Timely resolution is critical to maintain customer trust and avoid escalation.\n\nCritical Considerations:\n- Ensure all communications are prompt, clear, and empathetic.\n- Confirm that all documents are on file and escalate if any are missing.\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview:\\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\\n\\nCompleted Steps:\\n- Customer submitted all required documents last week.\\n- No communication or update has been provided to the customer since document submission.\\n\\nRecommended Actions:\\n- Immediately review the submitted documentation to verify receipt and completeness.\\n- Expedite the investigation process due to the urgent payment deadline.\\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\\n\\nTemplate Recommendation: followup\\n\\nKey Insights:\\n- The case involves a significant disputed amount ($1,299.99).\\n- The customer is frustrated and concerned due to lack of communication and urgency.\\n- Timely resolution is critical to maintain customer trust and avoid escalation.\\n\\nCritical Considerations:\\n- Ensure all communications are prompt, clear, and empathetic.\\n- Confirm that all documents are on file and escalate if any are missing.\\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\\n\\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4393, \"completion_tokens\": 658, \"total_tokens\": 5051, \"estimated_cost\": {\"amount\": 0.17127, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"task_outputs": {
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.",
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"system_message": "\u003cpurpose\u003e\nYou are an AI assistant that manages critical Salesforce cases by analyzing customer interactions. Extract case information and handle case updates properly.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number\n2. If it\u0027s a CASE_RETRIEVED_FOR_UPDATE, call get_case() to retrieve details\n3. If it\u0027s a NEW_CASE_CREATED, process as a new case\n4. Extract all relevant information from the customer email\n5. For reply emails, update the case subject with reply count\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result or case reference\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: ALWAYS RETURN CASE INFORMATION\nEven if tools fail, extract and return:\n- Case number from orchestrator result\n- Customer email and details\n- Request summary\n"
},
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"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\\n\\nSummary:\\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4198, \"completion_tokens\": 273, \"total_tokens\": 4471, \"estimated_cost\": {\"amount\": 0.14232, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\n\nSummary:\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99 (Case #00001943). He submitted all requested documents last week but has not received an update, and the disputed amount remains on his statement with a payment deadline approaching.\\n\\nSummary:\\nThe customer is escalating concern due to lack of communication after submitting required documentation for a $1,299.99 credit card dispute. He requests an urgent update as his payment is due soon. The case remains unresolved and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4198, \"completion_tokens\": 273, \"total_tokens\": 4471, \"estimated_cost\": {\"amount\": 0.14232, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943",
"execution_details": {
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"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and end with \"NEW_CASE_CREATED - Case #[new_number]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[original_case_number]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Still create a new case to ensure workflow continues\n- End with \"NEW_CASE_CREATED - Case #[new_case_number]\"\n\n## CRITICAL RULES\n1. ALWAYS extract actual case numbers from tool responses\n2. ALWAYS end with one of the three exact status phrases above\n3. If any tool fails, create a new case to keep workflow moving\n4. Never return technical error messages - always provide a status\n"
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"output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001943\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5160, \"completion_tokens\": 55, \"total_tokens\": 5215, \"estimated_cost\": {\"amount\": 0.1581, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"classification_agent": {
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"ai_response": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on an unresolved credit card dispute involving a significant amount ($1,299.99) with a payment deadline approaching. The lack of response after submitting required documents and the urgency expressed in the email indicate that immediate attention is required.\",\n \"confidence_score\": 0.98\n }\n}",
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"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
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"ai_response": "Case Overview:\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\n\nCompleted Steps:\n- Customer submitted all required documents last week.\n- No communication or update has been provided to the customer since document submission.\n\nRecommended Actions:\n- Immediately review the submitted documentation to verify receipt and completeness.\n- Expedite the investigation process due to the urgent payment deadline.\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\n\nTemplate Recommendation: followup\n\nKey Insights:\n- The case involves a significant disputed amount ($1,299.99).\n- The customer is frustrated and concerned due to lack of communication and urgency.\n- Timely resolution is critical to maintain customer trust and avoid escalation.\n\nCritical Considerations:\n- Ensure all communications are prompt, clear, and empathetic.\n- Confirm that all documents are on file and escalate if any are missing.\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED",
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"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis. If update_case tool fails, continue anyway and provide the summary.\n\n## PROCESS\n\n**Step 1: Extract Information**\n- Case number from case context agent\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 2: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 3: Try to Update Case Record**\nTry to call update_case with:\n- case_number: extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n\n**Step 4: End with Required Phrases**\nAlways end with:\n\"Comprehensive analysis complete for Case #[number]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n"
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"output": "Case Overview:\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\n\nCompleted Steps:\n- Customer submitted all required documents last week.\n- No communication or update has been provided to the customer since document submission.\n\nRecommended Actions:\n- Immediately review the submitted documentation to verify receipt and completeness.\n- Expedite the investigation process due to the urgent payment deadline.\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\n\nTemplate Recommendation: followup\n\nKey Insights:\n- The case involves a significant disputed amount ($1,299.99).\n- The customer is frustrated and concerned due to lack of communication and urgency.\n- Timely resolution is critical to maintain customer trust and avoid escalation.\n\nCritical Considerations:\n- Ensure all communications are prompt, clear, and empathetic.\n- Confirm that all documents are on file and escalate if any are missing.\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview:\\nMichael Johnson has followed up regarding unresolved Case #00001943, which concerns a credit card dispute for $1,299.99. The customer previously submitted all requested documentation but has not received a response. The payment deadline is approaching, increasing the urgency and the customer\u0027s concern.\\n\\nCompleted Steps:\\n- Customer submitted all required documents last week.\\n- No communication or update has been provided to the customer since document submission.\\n\\nRecommended Actions:\\n- Immediately review the submitted documentation to verify receipt and completeness.\\n- Expedite the investigation process due to the urgent payment deadline.\\n- Provide a detailed status update to the customer, including next steps and estimated resolution timeline.\\n- If possible, consider placing a temporary hold on the disputed amount to prevent undue financial impact.\\n\\nTemplate Recommendation: followup\\n\\nKey Insights:\\n- The case involves a significant disputed amount ($1,299.99).\\n- The customer is frustrated and concerned due to lack of communication and urgency.\\n- Timely resolution is critical to maintain customer trust and avoid escalation.\\n\\nCritical Considerations:\\n- Ensure all communications are prompt, clear, and empathetic.\\n- Confirm that all documents are on file and escalate if any are missing.\\n- Monitor for potential regulatory or reputational risk if the dispute is not addressed quickly.\\n\\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4393, \"completion_tokens\": 658, \"total_tokens\": 5051, \"estimated_cost\": {\"amount\": 0.17127, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"ai_response": "FINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: 00001943 - Credit Card Dispute Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: 00001943 - Update on Your Credit Card Dispute\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: 00001943 - Credit Card Dispute Update\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY",
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"system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. Generate the final response by either using existing templates or creating new ones, and ALWAYS display the final template content in your response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number \n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates**\nUse get_template_from_vector_search with:\n- query: Customer\u0027s specific intent/request\n- category: Mapped category\n- limit: 5\n\n**Step 4: Evaluate Template Matches**\nFor each template returned, analyze if it matches the customer\u0027s case (similarity \u003e 0.6).\n\n**Step 5A: If Good Template Found**\n1. Use get_template_by_id to retrieve full template details\n2. Personalize the templates by replacing placeholders:\n - [Customer Name] \u2192 actual customer name\n - [Case Number] \u2192 actual case number \n - [Specific Details] \u2192 case-specific information\n3. Use update_email_content to update the case\n4. Display the personalized template content in your response\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template\"\n\n**Step 5B: If No Good Template Found**\n1. Create new templates using insert_email_templates with proper format:\n ```\n insert_email_templates(\n case_number=\"[Case Number]\",\n recommended_template=\"[followup/resolved/rejected]\",\n name=\"[Descriptive Template Name]\",\n category=\"[Mapped Category]\", \n intent=\"[Customer\u0027s specific intent]\",\n tone=\"Professional\",\n signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n resolved_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional resolved response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n },\n followup_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\", \n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional followup response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n },\n rejected_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional rejected response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n }\n )\n ```\n2. Display the created template content in your response\n3. End with: \"TEMPLATE_CREATED_SUCCESSFULLY\"\n\n**CRITICAL: ALWAYS SHOW TEMPLATE CONTENT**\nWhether using existing or creating new templates, your response must include:\n```\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nFollowup Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nRejected Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n```\n\n**NEVER fail - always provide template content and success message**\n"
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"output": "FINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: 00001943 - Credit Card Dispute Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: 00001943 - Update on Your Credit Card Dispute\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: 00001943 - Credit Card Dispute Update\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY\n__OUTPUTS__ {\"ai_response\": \"FINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: 00001943 - Credit Card Dispute Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: 00001943 - Update on Your Credit Card Dispute\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: 00001943 - Credit Card Dispute Update\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7572, \"completion_tokens\": 1066, \"total_tokens\": 8638, \"estimated_cost\": {\"amount\": 0.29112, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "FINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: 00001943 - Credit Card Dispute Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: 00001943 - Update on Your Credit Card Dispute\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: 00001943 - Credit Card Dispute Update\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY\n__OUTPUTS__ {\"ai_response\": \"FINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: 00001943 - Credit Card Dispute Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: 00001943 - Update on Your Credit Card Dispute\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: 00001943 - Credit Card Dispute Update\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7572, \"completion_tokens\": 1066, \"total_tokens\": 8638, \"estimated_cost\": {\"amount\": 0.29112, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"ai_response": "FINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: 00001943 - Credit Card Dispute Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: 00001943 - Update on Your Credit Card Dispute\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: 00001943 - Credit Card Dispute Update\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY",
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"system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. Generate the final response by either using existing templates or creating new ones, and ALWAYS display the final template content in your response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number \n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates**\nUse get_template_from_vector_search with:\n- query: Customer\u0027s specific intent/request\n- category: Mapped category\n- limit: 5\n\n**Step 4: Evaluate Template Matches**\nFor each template returned, analyze if it matches the customer\u0027s case (similarity \u003e 0.6).\n\n**Step 5A: If Good Template Found**\n1. Use get_template_by_id to retrieve full template details\n2. Personalize the templates by replacing placeholders:\n - [Customer Name] \u2192 actual customer name\n - [Case Number] \u2192 actual case number \n - [Specific Details] \u2192 case-specific information\n3. Use update_email_content to update the case\n4. Display the personalized template content in your response\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template\"\n\n**Step 5B: If No Good Template Found**\n1. Create new templates using insert_email_templates with proper format:\n ```\n insert_email_templates(\n case_number=\"[Case Number]\",\n recommended_template=\"[followup/resolved/rejected]\",\n name=\"[Descriptive Template Name]\",\n category=\"[Mapped Category]\", \n intent=\"[Customer\u0027s specific intent]\",\n tone=\"Professional\",\n signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n resolved_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional resolved response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n },\n followup_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\", \n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional followup response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n },\n rejected_template={\n \"subject\": \"[Case Number] - [Appropriate subject]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003e[Professional rejected response]\u003c/p\u003e\u003cp\u003e[Signature]\u003c/p\u003e\"\n }\n )\n ```\n2. Display the created template content in your response\n3. End with: \"TEMPLATE_CREATED_SUCCESSFULLY\"\n\n**CRITICAL: ALWAYS SHOW TEMPLATE CONTENT**\nWhether using existing or creating new templates, your response must include:\n```\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nFollowup Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nRejected Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n```\n\n**NEVER fail - always provide template content and success message**\n"
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"output": "FINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: 00001943 - Credit Card Dispute Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: 00001943 - Update on Your Credit Card Dispute\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: 00001943 - Credit Card Dispute Update\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY\n__OUTPUTS__ {\"ai_response\": \"FINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: 00001943 - Credit Card Dispute Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eWe are pleased to inform you that your credit card dispute for $1,299.99 has been resolved. All submitted documentation has been reviewed and the disputed amount has been addressed accordingly. If you have any further questions or require additional assistance, please let us know.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: 00001943 - Update on Your Credit Card Dispute\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation for your credit card dispute of $1,299.99. We apologize for the delay in our response and understand the urgency due to the approaching payment deadline.\u003c/p\u003e\\n\u003cp\u003eWe have received your documents and are currently expediting the review process. Our team is working to resolve your case as quickly as possible. If needed, we will place a temporary hold on the disputed amount to prevent any undue financial impact.\u003c/p\u003e\\n\u003cp\u003eWe will provide you with a detailed update and estimated resolution timeline shortly. If you have any additional information or concerns, please reply to this email.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: 00001943 - Credit Card Dispute Update\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eAfter careful review of your submitted documentation for the credit card dispute of $1,299.99, we regret to inform you that we are unable to proceed with your claim at this time. If you have further questions or would like to provide additional information, please contact us and we will be happy to assist.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 7572, \"completion_tokens\": 1066, \"total_tokens\": 8638, \"estimated_cost\": {\"amount\": 0.29112, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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