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"text": "{\n \"attributes\": {\n \"type\": \"Case\",\n \"url\": \"/services/data/v59.0/sobjects/Case/500dM00001q4PKlQAM\"\n },\n \"Id\": \"500dM00001q4PKlQAM\",\n \"IsDeleted\": false,\n \"MasterRecordId\": null,\n \"CaseNumber\": \"00001922\",\n \"ContactId\": null,\n \"AccountId\": null,\n \"AssetId\": null,\n \"SourceId\": null,\n \"ParentId\": null,\n \"SuppliedName\": null,\n \"SuppliedEmail\": \"jane.smith@example.com\",\n \"SuppliedPhone\": null,\n \"SuppliedCompany\": null,\n \"Type\": null,\n \"Status\": \"New\",\n \"Reason\": null,\n \"Origin\": \"Email\",\n \"Subject\": \"Deposit machine took check but no credit\",\n \"Priority\": \"Medium\",\n \"Description\": \"Customer reports ATM took check but did not credit account - urgent resolution needed\",\n \"IsClosed\": false,\n \"ClosedDate\": null,\n \"IsEscalated\": false,\n \"OwnerId\": \"005dM00000BANfRQAX\",\n \"CreatedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"CreatedById\": \"005dM00000BANfRQAX\",\n \"LastModifiedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastModifiedById\": \"005dM00000BANfRQAX\",\n \"SystemModstamp\": \"2025-08-08T11:57:26.000+0000\",\n \"ContactPhone\": null,\n \"ContactMobile\": null,\n \"ContactEmail\": null,\n \"ContactFax\": null,\n \"Comments\": null,\n \"LastViewedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastReferencedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"EngineeringReqNumber__c\": null,\n \"SLAViolation__c\": null,\n \"Product__c\": null,\n \"PotentialLiability__c\": null,\n \"Request_Subject_Name__c\": \"Deposit machine took check but no credit\",\n \"Request_Type__c\": null,\n \"Reassigned_To__c\": null,\n \"Disputed_Amount__c\": 1577.83,\n \"Comments_Notes__c\": null,\n \"AI_Summary_Content__c\": null,\n \"EmailContent__c\": null,\n \"Actions__c\": null,\n \"Attachments_From_Customer__c\": null,\n \"Response_Email_Attachments__c\": null,\n \"Assigned_To__c\": \"005dM00000BANfRQAX\",\n \"template_id__c\": null,\n \"Recommended_Template__c\": null,\n \"preferred_channel__c\": null,\n \"original_message_id__c\": null\n}",
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"ai_response": "I\u0027ve prepared a comprehensive case summary based on the information provided, but I\u0027m encountering issues with the MCP tool to update the case. Here\u0027s the complete summary that should be added to the case:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: 00001922\n- **Request Type**: ATM deposit issue - check taken but not credited\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Customer needs resolution ASAP (incident occurred yesterday)\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer this is being investigated urgently\n2. **Tone Approach**: Empathetic and solution-focused to address customer frustration\n3. **Information Needed**: Provide customer with case number and expected timeline for resolution\n4. **Follow-up Steps**: Initiate ATM transaction verification, check ATM logs for the specific time period, and coordinate with branch manager\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - Requires investigation of ATM logs and transaction records\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Significant amount ($1,577.83) missing and customer needs urgent resolution\n- **Customer Emotion**: Frustrated - Requires reassuring approach with clear next steps\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and financial loss if not resolved promptly\n\n**Recommended Actions:**\n1. Contact customer within 2 hours to acknowledge case\n2. Request ATM logs from Main Street branch for yesterday around 4pm\n3. Verify customer\u0027s account history for pending transactions\n4. Coordinate with branch manager to check ATM maintenance records\n5. Prepare provisional credit documentation if investigation exceeds 24 hours\n\nUnfortunately, I was unable to update the case record using the MCP tool as there seems to be an issue with the available deployment IDs. Please manually update the case with this information or provide the correct deployment ID for the update_case tool.\n\nCASE_SUMMARY_COMPLETED - Case #00001922 analyzed. Template: followup. Priority: High.",
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"system_message": "You are a Case Summary Agent creating comprehensive analysis for support agents using MCP tools.\n\n## Input Data\n- Email Parser: ${extract_mail.processed_response}\n- Case Manager: ${case_manager}\n- Classification: ${email_classification}\n- Sentiment: ${sentiment_analysis}\n\n## Create Comprehensive Summary\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: [Name and email]\n- **Case Number**: [From case manager]\n- **Request Type**: [What customer wants]\n- **Disputed Amount**: [If applicable]\n- **Timeline**: [Any deadlines mentioned]\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: [What to address first]\n2. **Tone Approach**: [Based on sentiment]\n3. **Information Needed**: [What to provide customer]\n4. **Follow-up Steps**: [Any additional actions]\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\nChoose ONE based on situation:\n- **\"resolved\"** - Can be immediately addressed\n- **\"followup\"** - Requires investigation/time\n- **\"rejected\"** - Cannot fulfill request\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: [From classification] - [Justification]\n- **Customer Emotion**: [From sentiment] - [Approach needed]\n- **Business Impact**: [Risk level and considerations]\n\n## Update Case Record using MCP Tool\nUse the update_case MCP tool to update case with summary and recommendations.\n\n## Final Output\nEnd with: \"CASE_SUMMARY_COMPLETED - Case #[number] analyzed. Template: [type]. Priority: [level].\"\n"
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"output": "I\u0027ve prepared a comprehensive case summary based on the information provided, but I\u0027m encountering issues with the MCP tool to update the case. Here\u0027s the complete summary that should be added to the case:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: 00001922\n- **Request Type**: ATM deposit issue - check taken but not credited\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Customer needs resolution ASAP (incident occurred yesterday)\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer this is being investigated urgently\n2. **Tone Approach**: Empathetic and solution-focused to address customer frustration\n3. **Information Needed**: Provide customer with case number and expected timeline for resolution\n4. **Follow-up Steps**: Initiate ATM transaction verification, check ATM logs for the specific time period, and coordinate with branch manager\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - Requires investigation of ATM logs and transaction records\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Significant amount ($1,577.83) missing and customer needs urgent resolution\n- **Customer Emotion**: Frustrated - Requires reassuring approach with clear next steps\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and financial loss if not resolved promptly\n\n**Recommended Actions:**\n1. Contact customer within 2 hours to acknowledge case\n2. Request ATM logs from Main Street branch for yesterday around 4pm\n3. Verify customer\u0027s account history for pending transactions\n4. Coordinate with branch manager to check ATM maintenance records\n5. Prepare provisional credit documentation if investigation exceeds 24 hours\n\nUnfortunately, I was unable to update the case record using the MCP tool as there seems to be an issue with the available deployment IDs. Please manually update the case with this information or provide the correct deployment ID for the update_case tool.\n\nCASE_SUMMARY_COMPLETED - Case #00001922 analyzed. Template: followup. Priority: High.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve prepared a comprehensive case summary based on the information provided, but I\u0027m encountering issues with the MCP tool to update the case. Here\u0027s the complete summary that should be added to the case:\\n\\n### **\\ud83d\\udccb CASE OVERVIEW**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Case Number**: 00001922\\n- **Request Type**: ATM deposit issue - check taken but not credited\\n- **Disputed Amount**: $1,577.83\\n- **Timeline**: Customer needs resolution ASAP (incident occurred yesterday)\\n\\n### **\\ud83c\\udfaf RECOMMENDED ACTIONS**\\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer this is being investigated urgently\\n2. **Tone Approach**: Empathetic and solution-focused to address customer frustration\\n3. **Information Needed**: Provide customer with case number and expected timeline for resolution\\n4. **Follow-up Steps**: Initiate ATM transaction verification, check ATM logs for the specific time period, and coordinate with branch manager\\n\\n### **\\ud83d\\udccb TEMPLATE RECOMMENDATION**\\n- **\\\"followup\\\"** - Requires investigation of ATM logs and transaction records\\n\\n### **\\ud83d\\udd0d ANALYSIS INSIGHTS**\\n- **Priority**: High - Significant amount ($1,577.83) missing and customer needs urgent resolution\\n- **Customer Emotion**: Frustrated - Requires reassuring approach with clear next steps\\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and financial loss if not resolved promptly\\n\\n**Recommended Actions:**\\n1. Contact customer within 2 hours to acknowledge case\\n2. Request ATM logs from Main Street branch for yesterday around 4pm\\n3. Verify customer\u0027s account history for pending transactions\\n4. Coordinate with branch manager to check ATM maintenance records\\n5. Prepare provisional credit documentation if investigation exceeds 24 hours\\n\\nUnfortunately, I was unable to update the case record using the MCP tool as there seems to be an issue with the available deployment IDs. Please manually update the case with this information or provide the correct deployment ID for the update_case tool.\\n\\nCASE_SUMMARY_COMPLETED - Case #00001922 analyzed. Template: followup. Priority: High.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 15444, \"completion_tokens\": 2347, \"total_tokens\": 17791, \"estimated_cost\": {\"amount\": 0.60414, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"ai_response": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```",
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"system_message": "You are an Email Classification Agent for a financial institution.\n\n## Classification Task\nAnalyze the email content and assign:\n\n**PRIORITY LEVELS:**\n- **Urgent**: Fraud, security breaches, account compromises, system outages\n- **High**: Transaction disputes, account locks, payment failures, deadlines\n- **Medium**: Account inquiries, service requests, loan information \n- **Low**: General information, documentation requests, feedback\n\n**CATEGORIES (choose primary):**\n- **Fraud Alert/Report**: Unauthorized transactions, suspicious activities\n- **Dispute Related**: Transaction disputes, billing errors, chargebacks\n- **Account Services**: Balance inquiries, account maintenance, statements\n- **Technical Support**: System access, online banking, app issues\n- **Loan Related**: Loan applications, payments, modifications\n- **General Inquiry**: Information requests, documentation, feedback\n\n## Output Format (JSON)\n```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Dispute Related\", \n \"tags\": [\"Transaction Issues\", \"Account Services\"],\n \"justification\": \"Customer following up on unresolved credit card dispute with deadline pressure\",\n \"confidence_score\": 0.90\n }\n}\n```\n"
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Technical Support\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\\\",\\n \\\"confidence_score\\\": 0.95\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1280, \"completion_tokens\": 86, \"total_tokens\": 1366, \"estimated_cost\": {\"amount\": 0.01538, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Technical Support\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\\\",\\n \\\"confidence_score\\\": 0.95\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1280, \"completion_tokens\": 86, \"total_tokens\": 1366, \"estimated_cost\": {\"amount\": 0.01538, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"email_parser": {
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"ai_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
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"system_message": "You are an Email Parser Agent that processes JSON formatted customer emails and extracts all relevant information.\n\n## Your Task\nParse the JSON email input and extract:\n1. **Customer Information**: Name and email address from sender field\n2. **Email Content**: Subject and body content\n3. **Case Detection**: Look for existing case numbers in subject/body\n4. **Financial Information**: Extract any disputed amounts mentioned\n5. **Request Analysis**: Identify what the customer is requesting\n\n## JSON Input Format Expected\n```json\n{\n \"sender\": \"Michael Johnson \u003cmichael.johnson@email.com\u003e\",\n \"subject\": \"RE: Case #00001234 - Credit card dispute update\", \n \"body\": \"Hi, I\u0027m following up on my dispute case #00001234...\"\n}\n```\n\n## Extraction Process\n1. **Parse Sender**: Extract name and email from \"Name \u003cemail\u003e\" format\n2. **Find Case Numbers**: Look for patterns like \"Case #12345\", \"#00001234\", \"case 12345\"\n3. **Extract Amounts**: Find dollar amounts mentioned (e.g., \"$1,299.99\")\n4. **Identify Request Type**: Determine what the customer needs\n\n## Output Format\nProvide a structured summary:\n\n**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: [Name] \u003c[email]\u003e\n- **Subject**: [Full Subject]\n- **Existing Case**: [Case number if found, otherwise \"NEW CASE NEEDED\"]\n- **Disputed Amount**: [Amount if mentioned, otherwise \"None\"]\n- **Request Type**: [Brief description of what customer wants]\n- **Email Content**: [Full body text]\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nBased on your analysis, output ONE of these exact phrases:\n- If case number found: \"EXISTING_CASE_FOLLOWUP - Case #[number]\"\n- If no case number: \"NEW_CASE_REQUIRED\"\n"
},
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"output": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED\n__OUTPUTS__ {\"ai_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 567, \"completion_tokens\": 182, \"total_tokens\": 749, \"estimated_cost\": {\"amount\": 0.01113, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"output": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED\n__OUTPUTS__ {\"ai_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 567, \"completion_tokens\": 182, \"total_tokens\": 749, \"estimated_cost\": {\"amount\": 0.01113, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"extract_mail": {
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"output": "__OUTPUTS__ {\"processed_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\"}\n",
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"worker_executed": true,
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"output": "__OUTPUTS__ {\"processed_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\"}\n",
"processed_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
"return_code": 0,
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"task_id": "extract_mail"
},
"mcp_verification": {
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"output": "\ud83d\udd0d MCP Configuration Verification\n==================================================\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\nDeployment ID: pod-pvvydkco\nExpected MCP Tools:\n - search_cases_by_email\n - create_case\n - get_case\n - update_case\n - get_email_templates\n - insert_email_templates\n - update_email_content\n - manage_duplicate_priority\n__OUTPUTS__ {\"verification_status\": \"completed\", \"tenant_id\": \"0572fa8d-d7c3-47db-9219-ef40b80d42b7\", \"deployment_id\": \"pod-pvvydkco\", \"tools_expected\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"update_case\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"manage_duplicate_priority\"]}\n",
"return_code": 0,
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},
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"timestamp": "2025-08-08T11:57:18.747763",
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"output": "\ud83d\udd0d MCP Configuration Verification\n==================================================\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\nDeployment ID: pod-pvvydkco\nExpected MCP Tools:\n - search_cases_by_email\n - create_case\n - get_case\n - update_case\n - get_email_templates\n - insert_email_templates\n - update_email_content\n - manage_duplicate_priority\n__OUTPUTS__ {\"verification_status\": \"completed\", \"tenant_id\": \"0572fa8d-d7c3-47db-9219-ef40b80d42b7\", \"deployment_id\": \"pod-pvvydkco\", \"tools_expected\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"update_case\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"manage_duplicate_priority\"]}\n",
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"manage_duplicate_priority"
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"response_router": {
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{
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"evaluation_details": {},
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"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001221, \"started_at\": \"2025-08-08T11:58:34.532254\", \"ended_at\": \"2025-08-08T11:58:34.533475\"}",
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},
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"timestamp": "2025-08-08T11:58:34.605818",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001221, \"started_at\": \"2025-08-08T11:58:34.532254\", \"ended_at\": \"2025-08-08T11:58:34.533475\"}",
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"sentiment_analysis": {
"agent_type": "assistant",
"ai_response": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 215,
"model": "gpt-4o",
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"provider": "openai",
"system_message": "You are a Sentiment Analysis Agent specializing in banking customer communications.\n\n## Analysis Components\n\n**SENTIMENT SCORE**: -1.0 to 1.0\n- -1.0 to -0.7: Extremely Negative\n- -0.7 to -0.3: Moderately Negative\n- -0.3 to 0.3: Neutral \n- 0.3 to 0.7: Moderately Positive\n- 0.7 to 1.0: Extremely Positive\n\n**PRIMARY TONE**: \n- Frustrated, Angry, Concerned, Neutral, Satisfied, Appreciative\n\n**EMOTIONAL INDICATORS**:\n- Frustration Level: None/Low/Medium/High\n- Satisfaction Level: Very Low/Low/Neutral/High/Very High\n\n## Output Format (JSON)\n```json\n{\n \"sentiment_score\": -0.5,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer mentions urgency due to payment deadline and lack of response\"\n}\n```\n"
},
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"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 509, \"completion_tokens\": 85, \"total_tokens\": 594, \"estimated_cost\": {\"amount\": 0.00382, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
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},
"model": "gpt-4o",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 509, \"completion_tokens\": 85, \"total_tokens\": 594, \"estimated_cost\": {\"amount\": 0.00382, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
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"text": "{\n \"attributes\": {\n \"type\": \"Case\",\n \"url\": \"/services/data/v59.0/sobjects/Case/500dM00001q4PKlQAM\"\n },\n \"Id\": \"500dM00001q4PKlQAM\",\n \"IsDeleted\": false,\n \"MasterRecordId\": null,\n \"CaseNumber\": \"00001922\",\n \"ContactId\": null,\n \"AccountId\": null,\n \"AssetId\": null,\n \"SourceId\": null,\n \"ParentId\": null,\n \"SuppliedName\": null,\n \"SuppliedEmail\": \"jane.smith@example.com\",\n \"SuppliedPhone\": null,\n \"SuppliedCompany\": null,\n \"Type\": null,\n \"Status\": \"New\",\n \"Reason\": null,\n \"Origin\": \"Email\",\n \"Subject\": \"Deposit machine took check but no credit\",\n \"Priority\": \"Medium\",\n \"Description\": \"Customer reports ATM took check but did not credit account - urgent resolution needed\",\n \"IsClosed\": false,\n \"ClosedDate\": null,\n \"IsEscalated\": false,\n \"OwnerId\": \"005dM00000BANfRQAX\",\n \"CreatedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"CreatedById\": \"005dM00000BANfRQAX\",\n \"LastModifiedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastModifiedById\": \"005dM00000BANfRQAX\",\n \"SystemModstamp\": \"2025-08-08T11:57:26.000+0000\",\n \"ContactPhone\": null,\n \"ContactMobile\": null,\n \"ContactEmail\": null,\n \"ContactFax\": null,\n \"Comments\": null,\n \"LastViewedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastReferencedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"EngineeringReqNumber__c\": null,\n \"SLAViolation__c\": null,\n \"Product__c\": null,\n \"PotentialLiability__c\": null,\n \"Request_Subject_Name__c\": \"Deposit machine took check but no credit\",\n \"Request_Type__c\": null,\n \"Reassigned_To__c\": null,\n \"Disputed_Amount__c\": 1577.83,\n \"Comments_Notes__c\": null,\n \"AI_Summary_Content__c\": null,\n \"EmailContent__c\": null,\n \"Actions__c\": null,\n \"Attachments_From_Customer__c\": null,\n \"Response_Email_Attachments__c\": null,\n \"Assigned_To__c\": \"005dM00000BANfRQAX\",\n \"template_id__c\": null,\n \"Recommended_Template__c\": null,\n \"preferred_channel__c\": null,\n \"original_message_id__c\": null\n}",
"type": "text"
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"text": "{\n \"attributes\": {\n \"type\": \"Case\",\n \"url\": \"/services/data/v59.0/sobjects/Case/500dM00001q4PKlQAM\"\n },\n \"Id\": \"500dM00001q4PKlQAM\",\n \"IsDeleted\": false,\n \"MasterRecordId\": null,\n \"CaseNumber\": \"00001922\",\n \"ContactId\": null,\n \"AccountId\": null,\n \"AssetId\": null,\n \"SourceId\": null,\n \"ParentId\": null,\n \"SuppliedName\": null,\n \"SuppliedEmail\": \"jane.smith@example.com\",\n \"SuppliedPhone\": null,\n \"SuppliedCompany\": null,\n \"Type\": null,\n \"Status\": \"New\",\n \"Reason\": null,\n \"Origin\": \"Email\",\n \"Subject\": \"Deposit machine took check but no credit\",\n \"Priority\": \"Medium\",\n \"Description\": \"Customer reports ATM took check but did not credit account - urgent resolution needed\",\n \"IsClosed\": false,\n \"ClosedDate\": null,\n \"IsEscalated\": false,\n \"OwnerId\": \"005dM00000BANfRQAX\",\n \"CreatedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"CreatedById\": \"005dM00000BANfRQAX\",\n \"LastModifiedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastModifiedById\": \"005dM00000BANfRQAX\",\n \"SystemModstamp\": \"2025-08-08T11:57:26.000+0000\",\n \"ContactPhone\": null,\n \"ContactMobile\": null,\n \"ContactEmail\": null,\n \"ContactFax\": null,\n \"Comments\": null,\n \"LastViewedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"LastReferencedDate\": \"2025-08-08T11:57:26.000+0000\",\n \"EngineeringReqNumber__c\": null,\n \"SLAViolation__c\": null,\n \"Product__c\": null,\n \"PotentialLiability__c\": null,\n \"Request_Subject_Name__c\": \"Deposit machine took check but no credit\",\n \"Request_Type__c\": null,\n \"Reassigned_To__c\": null,\n \"Disputed_Amount__c\": 1577.83,\n \"Comments_Notes__c\": null,\n \"AI_Summary_Content__c\": null,\n \"EmailContent__c\": null,\n \"Actions__c\": null,\n \"Attachments_From_Customer__c\": null,\n \"Response_Email_Attachments__c\": null,\n \"Assigned_To__c\": \"005dM00000BANfRQAX\",\n \"template_id__c\": null,\n \"Recommended_Template__c\": null,\n \"preferred_channel__c\": null,\n \"original_message_id__c\": null\n}",
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"system_message": "You are a Case Summary Agent creating comprehensive analysis for support agents using MCP tools.\n\n## Input Data\n- Email Parser: ${extract_mail.processed_response}\n- Case Manager: ${case_manager}\n- Classification: ${email_classification}\n- Sentiment: ${sentiment_analysis}\n\n## Create Comprehensive Summary\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: [Name and email]\n- **Case Number**: [From case manager]\n- **Request Type**: [What customer wants]\n- **Disputed Amount**: [If applicable]\n- **Timeline**: [Any deadlines mentioned]\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: [What to address first]\n2. **Tone Approach**: [Based on sentiment]\n3. **Information Needed**: [What to provide customer]\n4. **Follow-up Steps**: [Any additional actions]\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\nChoose ONE based on situation:\n- **\"resolved\"** - Can be immediately addressed\n- **\"followup\"** - Requires investigation/time\n- **\"rejected\"** - Cannot fulfill request\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: [From classification] - [Justification]\n- **Customer Emotion**: [From sentiment] - [Approach needed]\n- **Business Impact**: [Risk level and considerations]\n\n## Update Case Record using MCP Tool\nUse the update_case MCP tool to update case with summary and recommendations.\n\n## Final Output\nEnd with: \"CASE_SUMMARY_COMPLETED - Case #[number] analyzed. Template: [type]. Priority: [level].\"\n"
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"output": "I\u0027ve prepared a comprehensive case summary based on the information provided, but I\u0027m encountering issues with the MCP tool to update the case. Here\u0027s the complete summary that should be added to the case:\n\n### **\ud83d\udccb CASE OVERVIEW**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Case Number**: 00001922\n- **Request Type**: ATM deposit issue - check taken but not credited\n- **Disputed Amount**: $1,577.83\n- **Timeline**: Customer needs resolution ASAP (incident occurred yesterday)\n\n### **\ud83c\udfaf RECOMMENDED ACTIONS**\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer this is being investigated urgently\n2. **Tone Approach**: Empathetic and solution-focused to address customer frustration\n3. **Information Needed**: Provide customer with case number and expected timeline for resolution\n4. **Follow-up Steps**: Initiate ATM transaction verification, check ATM logs for the specific time period, and coordinate with branch manager\n\n### **\ud83d\udccb TEMPLATE RECOMMENDATION**\n- **\"followup\"** - Requires investigation of ATM logs and transaction records\n\n### **\ud83d\udd0d ANALYSIS INSIGHTS**\n- **Priority**: High - Significant amount ($1,577.83) missing and customer needs urgent resolution\n- **Customer Emotion**: Frustrated - Requires reassuring approach with clear next steps\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and financial loss if not resolved promptly\n\n**Recommended Actions:**\n1. Contact customer within 2 hours to acknowledge case\n2. Request ATM logs from Main Street branch for yesterday around 4pm\n3. Verify customer\u0027s account history for pending transactions\n4. Coordinate with branch manager to check ATM maintenance records\n5. Prepare provisional credit documentation if investigation exceeds 24 hours\n\nUnfortunately, I was unable to update the case record using the MCP tool as there seems to be an issue with the available deployment IDs. Please manually update the case with this information or provide the correct deployment ID for the update_case tool.\n\nCASE_SUMMARY_COMPLETED - Case #00001922 analyzed. Template: followup. Priority: High.\n__OUTPUTS__ {\"ai_response\": \"I\u0027ve prepared a comprehensive case summary based on the information provided, but I\u0027m encountering issues with the MCP tool to update the case. Here\u0027s the complete summary that should be added to the case:\\n\\n### **\\ud83d\\udccb CASE OVERVIEW**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Case Number**: 00001922\\n- **Request Type**: ATM deposit issue - check taken but not credited\\n- **Disputed Amount**: $1,577.83\\n- **Timeline**: Customer needs resolution ASAP (incident occurred yesterday)\\n\\n### **\\ud83c\\udfaf RECOMMENDED ACTIONS**\\n1. **Immediate Response**: Acknowledge receipt of complaint and assure customer this is being investigated urgently\\n2. **Tone Approach**: Empathetic and solution-focused to address customer frustration\\n3. **Information Needed**: Provide customer with case number and expected timeline for resolution\\n4. **Follow-up Steps**: Initiate ATM transaction verification, check ATM logs for the specific time period, and coordinate with branch manager\\n\\n### **\\ud83d\\udccb TEMPLATE RECOMMENDATION**\\n- **\\\"followup\\\"** - Requires investigation of ATM logs and transaction records\\n\\n### **\\ud83d\\udd0d ANALYSIS INSIGHTS**\\n- **Priority**: High - Significant amount ($1,577.83) missing and customer needs urgent resolution\\n- **Customer Emotion**: Frustrated - Requires reassuring approach with clear next steps\\n- **Business Impact**: Medium risk - Potential for customer dissatisfaction and financial loss if not resolved promptly\\n\\n**Recommended Actions:**\\n1. Contact customer within 2 hours to acknowledge case\\n2. Request ATM logs from Main Street branch for yesterday around 4pm\\n3. Verify customer\u0027s account history for pending transactions\\n4. Coordinate with branch manager to check ATM maintenance records\\n5. Prepare provisional credit documentation if investigation exceeds 24 hours\\n\\nUnfortunately, I was unable to update the case record using the MCP tool as there seems to be an issue with the available deployment IDs. Please manually update the case with this information or provide the correct deployment ID for the update_case tool.\\n\\nCASE_SUMMARY_COMPLETED - Case #00001922 analyzed. Template: followup. Priority: High.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 15444, \"completion_tokens\": 2347, \"total_tokens\": 17791, \"estimated_cost\": {\"amount\": 0.60414, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
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"email_classification": {
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"ai_response": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```",
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"system_message": "You are an Email Classification Agent for a financial institution.\n\n## Classification Task\nAnalyze the email content and assign:\n\n**PRIORITY LEVELS:**\n- **Urgent**: Fraud, security breaches, account compromises, system outages\n- **High**: Transaction disputes, account locks, payment failures, deadlines\n- **Medium**: Account inquiries, service requests, loan information \n- **Low**: General information, documentation requests, feedback\n\n**CATEGORIES (choose primary):**\n- **Fraud Alert/Report**: Unauthorized transactions, suspicious activities\n- **Dispute Related**: Transaction disputes, billing errors, chargebacks\n- **Account Services**: Balance inquiries, account maintenance, statements\n- **Technical Support**: System access, online banking, app issues\n- **Loan Related**: Loan applications, payments, modifications\n- **General Inquiry**: Information requests, documentation, feedback\n\n## Output Format (JSON)\n```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Dispute Related\", \n \"tags\": [\"Transaction Issues\", \"Account Services\"],\n \"justification\": \"Customer following up on unresolved credit card dispute with deadline pressure\",\n \"confidence_score\": 0.90\n }\n}\n```\n"
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Technical Support\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\\\",\\n \\\"confidence_score\\\": 0.95\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1280, \"completion_tokens\": 86, \"total_tokens\": 1366, \"estimated_cost\": {\"amount\": 0.01538, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
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"output": "```json\n{\n \"classification\": {\n \"priority\": \"High\",\n \"primary_category\": \"Technical Support\",\n \"tags\": [\"ATM Issues\", \"Account Services\"],\n \"justification\": \"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\",\n \"confidence_score\": 0.95\n }\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"High\\\",\\n \\\"primary_category\\\": \\\"Technical Support\\\",\\n \\\"tags\\\": [\\\"ATM Issues\\\", \\\"Account Services\\\"],\\n \\\"justification\\\": \\\"Customer reports an ATM issue where the machine accepted a check but did not credit the account, requiring urgent resolution due to the significant amount involved.\\\",\\n \\\"confidence_score\\\": 0.95\\n }\\n}\\n```\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1280, \"completion_tokens\": 86, \"total_tokens\": 1366, \"estimated_cost\": {\"amount\": 0.01538, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
"provider": "openai",
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"email_parser": {
"agent_type": "assistant",
"ai_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
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"system_message": "You are an Email Parser Agent that processes JSON formatted customer emails and extracts all relevant information.\n\n## Your Task\nParse the JSON email input and extract:\n1. **Customer Information**: Name and email address from sender field\n2. **Email Content**: Subject and body content\n3. **Case Detection**: Look for existing case numbers in subject/body\n4. **Financial Information**: Extract any disputed amounts mentioned\n5. **Request Analysis**: Identify what the customer is requesting\n\n## JSON Input Format Expected\n```json\n{\n \"sender\": \"Michael Johnson \u003cmichael.johnson@email.com\u003e\",\n \"subject\": \"RE: Case #00001234 - Credit card dispute update\", \n \"body\": \"Hi, I\u0027m following up on my dispute case #00001234...\"\n}\n```\n\n## Extraction Process\n1. **Parse Sender**: Extract name and email from \"Name \u003cemail\u003e\" format\n2. **Find Case Numbers**: Look for patterns like \"Case #12345\", \"#00001234\", \"case 12345\"\n3. **Extract Amounts**: Find dollar amounts mentioned (e.g., \"$1,299.99\")\n4. **Identify Request Type**: Determine what the customer needs\n\n## Output Format\nProvide a structured summary:\n\n**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: [Name] \u003c[email]\u003e\n- **Subject**: [Full Subject]\n- **Existing Case**: [Case number if found, otherwise \"NEW CASE NEEDED\"]\n- **Disputed Amount**: [Amount if mentioned, otherwise \"None\"]\n- **Request Type**: [Brief description of what customer wants]\n- **Email Content**: [Full body text]\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nBased on your analysis, output ONE of these exact phrases:\n- If case number found: \"EXISTING_CASE_FOLLOWUP - Case #[number]\"\n- If no case number: \"NEW_CASE_REQUIRED\"\n"
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"output": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED\n__OUTPUTS__ {\"ai_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 567, \"completion_tokens\": 182, \"total_tokens\": 749, \"estimated_cost\": {\"amount\": 0.01113, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 182,
"estimated_cost": {
"amount": 0.01113,
"currency": "USD"
},
"model": "gpt-4-turbo",
"prompt_tokens": 567,
"provider": "openai",
"total_tokens": 749
}
},
"duration_seconds": 4.43675,
"end_time": "2025-08-08T11:57:23.205461",
"message_sent": true,
"start_time": "2025-08-08T11:57:18.768711",
"timestamp": "2025-08-08T11:57:23.205461",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4-turbo",
"model_client_id": "openai_gpt4",
"output": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED\n__OUTPUTS__ {\"ai_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\", \"model_client_id\": \"openai_gpt4\", \"agent_type\": \"assistant\", \"model\": \"gpt-4-turbo\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 567, \"completion_tokens\": 182, \"total_tokens\": 749, \"estimated_cost\": {\"amount\": 0.01113, \"currency\": \"USD\"}, \"model\": \"gpt-4-turbo\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "email_parser",
"token_usage": {
"completion_tokens": 182,
"estimated_cost": {
"amount": 0.01113,
"currency": "USD"
},
"model": "gpt-4-turbo",
"prompt_tokens": 567,
"provider": "openai",
"total_tokens": 749
}
},
"extract_mail": {
"execution_details": {
"actual_result": {
"output": "__OUTPUTS__ {\"processed_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.231428,
"end_time": "2025-08-08T11:57:23.467445",
"message_sent": true,
"start_time": "2025-08-08T11:57:23.236017",
"timestamp": "2025-08-08T11:57:23.467445",
"worker_executed": true,
"workers_notified": true
},
"output": "__OUTPUTS__ {\"processed_response\": \"**\\ud83d\\udce7 EMAIL PARSED**\\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\\n- **Subject**: Deposit machine took check but no credit\\n- **Existing Case**: NEW CASE NEEDED\\n- **Disputed Amount**: $1,577.83\\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\\n- **Email Content**: Hi there,\\n\\nUsed the ATM at your Main Street branch to deposit a check yesterday\\naround 4pm. Machine took the check but froze up. No receipt and money\\nisn\u0027t in my account.\\n\\nCheck amount: $1,577.83\\nLocation: Main Street ATM (next to grocery store)\\nTime: Yesterday around 4pm\\nAccount: Checking ending 6654\\n\\nNeed this resolved ASAP.\\n\\n**\\ud83c\\udfaf CASE ROUTING DECISION**\\nNEW_CASE_REQUIRED\"}\n",
"processed_response": "**\ud83d\udce7 EMAIL PARSED**\n- **Customer**: Jane Smith \u003cjane.smith@example.com\u003e\n- **Subject**: Deposit machine took check but no credit\n- **Existing Case**: NEW CASE NEEDED\n- **Disputed Amount**: $1,577.83\n- **Request Type**: Resolution of an ATM issue where the machine took a check but did not credit the account\n- **Email Content**: Hi there,\n\nUsed the ATM at your Main Street branch to deposit a check yesterday\naround 4pm. Machine took the check but froze up. No receipt and money\nisn\u0027t in my account.\n\nCheck amount: $1,577.83\nLocation: Main Street ATM (next to grocery store)\nTime: Yesterday around 4pm\nAccount: Checking ending 6654\n\nNeed this resolved ASAP.\n\n**\ud83c\udfaf CASE ROUTING DECISION**\nNEW_CASE_REQUIRED",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "extract_mail"
},
"mcp_verification": {
"deployment_id": "pod-pvvydkco",
"execution_details": {
"actual_result": {
"output": "\ud83d\udd0d MCP Configuration Verification\n==================================================\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\nDeployment ID: pod-pvvydkco\nExpected MCP Tools:\n - search_cases_by_email\n - create_case\n - get_case\n - update_case\n - get_email_templates\n - insert_email_templates\n - update_email_content\n - manage_duplicate_priority\n__OUTPUTS__ {\"verification_status\": \"completed\", \"tenant_id\": \"0572fa8d-d7c3-47db-9219-ef40b80d42b7\", \"deployment_id\": \"pod-pvvydkco\", \"tools_expected\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"update_case\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"manage_duplicate_priority\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.199747,
"end_time": "2025-08-08T11:57:18.747763",
"message_sent": true,
"start_time": "2025-08-08T11:57:18.548016",
"timestamp": "2025-08-08T11:57:18.747763",
"worker_executed": true,
"workers_notified": true
},
"output": "\ud83d\udd0d MCP Configuration Verification\n==================================================\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\nDeployment ID: pod-pvvydkco\nExpected MCP Tools:\n - search_cases_by_email\n - create_case\n - get_case\n - update_case\n - get_email_templates\n - insert_email_templates\n - update_email_content\n - manage_duplicate_priority\n__OUTPUTS__ {\"verification_status\": \"completed\", \"tenant_id\": \"0572fa8d-d7c3-47db-9219-ef40b80d42b7\", \"deployment_id\": \"pod-pvvydkco\", \"tools_expected\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"update_case\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"manage_duplicate_priority\"]}\n",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "mcp_verification",
"tenant_id": "0572fa8d-d7c3-47db-9219-ef40b80d42b7",
"tools_expected": [
"search_cases_by_email",
"create_case",
"get_case",
"update_case",
"get_email_templates",
"insert_email_templates",
"update_email_content",
"manage_duplicate_priority"
],
"verification_status": "completed"
},
"response_router": {
"all_conditions_checked": [
{
"condition": "contains(\"${template_processor}\", \"TEMPLATES_FOUND\")",
"name": "templates_available",
"result": false,
"route": "template_personalizer"
},
{
"condition": "contains(\"${template_processor}\", \"NO_TEMPLATES_FOUND\")",
"name": "templates_needed",
"result": false,
"route": "template_creator"
}
],
"duration_seconds": 0.001221,
"ended_at": "2025-08-08T11:58:34.533475",
"evaluation_details": {},
"execution_details": {
"actual_result": {
"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001221, \"started_at\": \"2025-08-08T11:58:34.532254\", \"ended_at\": \"2025-08-08T11:58:34.533475\"}",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.178666,
"end_time": "2025-08-08T11:58:34.605818",
"message_sent": true,
"start_time": "2025-08-08T11:58:34.427152",
"timestamp": "2025-08-08T11:58:34.605818",
"worker_executed": true,
"workers_notified": true
},
"output": "Route selected: template_creator\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"template_creator\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"templates_available\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_personalizer\"}, {\"name\": \"templates_needed\", \"condition\": \"contains(\\\"${template_processor}\\\", \\\"NO_TEMPLATES_FOUND\\\")\", \"result\": false, \"route\": \"template_creator\"}], \"duration_seconds\": 0.001221, \"started_at\": \"2025-08-08T11:58:34.532254\", \"ended_at\": \"2025-08-08T11:58:34.533475\"}",
"return_code": 0,
"route_reason": "no_conditions_matched",
"router_type": "condition",
"selected_route": "template_creator",
"started_at": "2025-08-08T11:58:34.532254",
"status": "completed",
"stderr": "",
"task_id": "response_router"
},
"sentiment_analysis": {
"agent_type": "assistant",
"ai_response": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 215,
"model": "gpt-4o",
"output_length": 323,
"provider": "openai",
"system_message": "You are a Sentiment Analysis Agent specializing in banking customer communications.\n\n## Analysis Components\n\n**SENTIMENT SCORE**: -1.0 to 1.0\n- -1.0 to -0.7: Extremely Negative\n- -0.7 to -0.3: Moderately Negative\n- -0.3 to 0.3: Neutral \n- 0.3 to 0.7: Moderately Positive\n- 0.7 to 1.0: Extremely Positive\n\n**PRIMARY TONE**: \n- Frustrated, Angry, Concerned, Neutral, Satisfied, Appreciative\n\n**EMOTIONAL INDICATORS**:\n- Frustration Level: None/Low/Medium/High\n- Satisfaction Level: Very Low/Low/Neutral/High/Very High\n\n## Output Format (JSON)\n```json\n{\n \"sentiment_score\": -0.5,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer mentions urgency due to payment deadline and lack of response\"\n}\n```\n"
},
"input_format": "text",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 509, \"completion_tokens\": 85, \"total_tokens\": 594, \"estimated_cost\": {\"amount\": 0.00382, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 85,
"estimated_cost": {
"amount": 0.00382,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 509,
"provider": "openai",
"total_tokens": 594
}
},
"duration_seconds": 1.531743,
"end_time": "2025-08-08T11:57:28.745588",
"message_sent": true,
"start_time": "2025-08-08T11:57:27.213845",
"timestamp": "2025-08-08T11:57:28.745588",
"worker_executed": true,
"workers_notified": true
},
"model": "gpt-4o",
"model_client_id": "openai_gpt4o",
"output": "```json\n{\n \"sentiment_score\": -0.6,\n \"primary_tone\": \"Frustrated\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\"\n}\n```\n__OUTPUTS__ {\"ai_response\": \"```json\\n{\\n \\\"sentiment_score\\\": -0.6,\\n \\\"primary_tone\\\": \\\"Frustrated\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"Customer expresses urgency due to lack of check credit in account and absence of receipt, indicating a need for immediate resolution.\\\"\\n}\\n```\", \"model_client_id\": \"openai_gpt4o\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 509, \"completion_tokens\": 85, \"total_tokens\": 594, \"estimated_cost\": {\"amount\": 0.00382, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
"provider": "openai",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "sentiment_analysis",
"token_usage": {
"completion_tokens": 85,
"estimated_cost": {
"amount": 0.00382,
"currency": "USD"
},
"model": "gpt-4o",
"prompt_tokens": 509,
"provider": "openai",
"total_tokens": 594
}
},
"template_creator": {
"agent_type": "assistant",
"ai_response": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 427,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 762,
"provider": "openrouter",
"system_message": "You are a Template Creation Agent that builds new email templates using MCP tools.\n\n## Your Task\nFrom template processor: ${template_processor}\nFrom case data: ${case_summary} and ${extract_mail.processed_response}\n\n## Extract Information\n- Category and intent from template processor\n- Customer details from email parser\n- Classification and sentiment data\n- Template recommendation from case summary\n\n## Team Signature Selection\nBased on category:\n- \"Account Services\" \u2192 \"Account Services Team\"\n- \"Loan Query\" \u2192 \"Loan Services Team\"\n- \"Fraud\" \u2192 \"Security Team\" \n- \"Dispute\" \u2192 \"Customer Resolution Team\"\n- \"Billing Issue\" \u2192 \"Billing Support Team\"\n- \"General Query\" \u2192 \"Customer Support Team\"\n\n## Create Templates\nBuild templates for all three statuses with:\n- **Professional tone** for neutral/positive sentiment\n- **Empathetic tone** for frustrated customers\n- **Clear, actionable content**\n- **HTML formatting** with \u003cp\u003e tags\n- **Placeholders** for reusability\n\n## Output\n\"TEMPLATES_CREATED - New templates built and case #[number] updated\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \\\"UNRESOLVED\\\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\\n\\n1. Template processor information\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification\\n5. Sentiment analysis\\n\\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \\n\\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 163, \"total_tokens\": 1331, \"estimated_cost\": {\"amount\": 0.04482, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 163,
"estimated_cost": {
"amount": 0.04482,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1331
}
},
"duration_seconds": 5.491348,
"end_time": "2025-08-08T11:58:40.137994",
"message_sent": true,
"start_time": "2025-08-08T11:58:34.646646",
"timestamp": "2025-08-08T11:58:40.137994",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \\\"UNRESOLVED\\\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\\n\\n1. Template processor information\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification\\n5. Sentiment analysis\\n\\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \\n\\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 163, \"total_tokens\": 1331, \"estimated_cost\": {\"amount\": 0.04482, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_creator",
"token_usage": {
"completion_tokens": 163,
"estimated_cost": {
"amount": 0.04482,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1331
}
},
"template_processor": {
"agent_type": "assistant",
"ai_response": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 2763,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1597,
"provider": "openrouter",
"system_message": "You are a Template Processing Agent that finds email templates using MCP tools.\n\n## Your Task\nBased on case summary: ${case_summary}\n\nExtract from summary:\n- Case number\n- Customer request/intent\n- Classification category\n- Template recommendation (resolved/followup/rejected)\n\n## Template Search Process using MCP Tools\n\n**Step 1: Map Category**\nConvert classification to standard categories:\n- \"Fraud Alert/Report\" \u2192 \"Fraud\"\n- \"Account Services\" \u2192 \"Account Services\"\n- \"Technical Support\" \u2192 \"Account Services\"\n- \"Loan Related\" \u2192 \"Loan Query\"\n- \"Dispute Related\" \u2192 \"Dispute\"\n- \"General Inquiry\" \u2192 \"General Query\"\n\n**Step 2: Search Templates using get_email_templates MCP tool (3 attempts)**\nUse structured searches:\n1. Try: category + full intent\n2. If no results: category + simplified intent\n3. If still no results: category only\n\n**Step 3: Evaluate Results**\nFor each template found:\n- Check name and intent for relevance (80%+ match needed)\n- Prefer approved templates (is_approval=true)\n- Select best matching template\n\n**Step 4: Route Decision**\n- If good template found (80%+ match): Template available for personalization\n- If no good templates: Create new templates needed\n\n## Output Format\n**If templates found:**\n\"TEMPLATES_FOUND - Selected template ID: [template_id] for case #[number]\"\n\n**If no suitable templates:**\n\"NO_TEMPLATES_FOUND - Category: [category], Intent: [intent] for case #[number]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\n__OUTPUTS__ {\"ai_response\": \"I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\\n\\n## Case Analysis\\n- **Case Number**: 00001922\\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\\n- **Classification Category**: Dispute (ATM transaction dispute)\\n- **Template Recommendation**: \\\"followup\\\" - Requires investigation of ATM logs and transaction records\\n\\n## Template Search Results\\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\\n\\n1. The correct deployment ID for the template service is different\\n2. The template service is currently unavailable\\n3. The required permissions are not configured correctly\\n\\n## Recommendation\\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \\\"followup\\\" template for ATM deposit disputes that:\\n- Acknowledges receipt of the complaint\\n- Expresses empathy for the customer\u0027s situation\\n- Outlines the investigation process\\n- Provides a timeline for resolution\\n- Includes case reference number for future communication\\n\\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\\n\\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9044, \"completion_tokens\": 876, \"total_tokens\": 9920, \"estimated_cost\": {\"amount\": 0.32388, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 876,
"estimated_cost": {
"amount": 0.32388,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 9044,
"provider": "openrouter",
"total_tokens": 9920
}
},
"duration_seconds": 23.774578,
"end_time": "2025-08-08T11:58:34.387869",
"message_sent": true,
"start_time": "2025-08-08T11:58:10.613291",
"timestamp": "2025-08-08T11:58:34.387869",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\n__OUTPUTS__ {\"ai_response\": \"I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\\n\\n## Case Analysis\\n- **Case Number**: 00001922\\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\\n- **Classification Category**: Dispute (ATM transaction dispute)\\n- **Template Recommendation**: \\\"followup\\\" - Requires investigation of ATM logs and transaction records\\n\\n## Template Search Results\\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\\n\\n1. The correct deployment ID for the template service is different\\n2. The template service is currently unavailable\\n3. The required permissions are not configured correctly\\n\\n## Recommendation\\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \\\"followup\\\" template for ATM deposit disputes that:\\n- Acknowledges receipt of the complaint\\n- Expresses empathy for the customer\u0027s situation\\n- Outlines the investigation process\\n- Provides a timeline for resolution\\n- Includes case reference number for future communication\\n\\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\\n\\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9044, \"completion_tokens\": 876, \"total_tokens\": 9920, \"estimated_cost\": {\"amount\": 0.32388, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_processor",
"token_usage": {
"completion_tokens": 876,
"estimated_cost": {
"amount": 0.32388,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 9044,
"provider": "openrouter",
"total_tokens": 9920
}
},
"workflow_completion": {
"execution_details": {
"actual_result": {
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115840\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:58:40.399474\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115840\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:58:40.399474\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.276467,
"end_time": "2025-08-08T11:58:40.470793",
"message_sent": true,
"start_time": "2025-08-08T11:58:40.194326",
"timestamp": "2025-08-08T11:58:40.470793",
"worker_executed": true,
"workers_notified": true
},
"mcp_tools_used": [
"search_cases_by_email",
"create_case",
"get_case",
"manage_duplicate_priority",
"get_email_templates",
"insert_email_templates",
"update_email_content",
"update_case"
],
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115840\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:58:40.399474\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115840\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:58:40.399474\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"phases_completed": [
"email_parsing",
"case_management",
"classification",
"sentiment_analysis",
"case_summary",
"template_processing",
"response_generation"
],
"return_code": 0,
"status": "completed",
"stderr": "",
"summary": "Customer email processed using MCP tools successfully",
"task_id": "workflow_completion",
"timestamp": "2025-08-08T11:58:40.399474",
"workflow_id": "banking_support_mcp_20250808_115840"
}
},
"template_creator": {
"agent_type": "assistant",
"ai_response": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 427,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 762,
"provider": "openrouter",
"system_message": "You are a Template Creation Agent that builds new email templates using MCP tools.\n\n## Your Task\nFrom template processor: ${template_processor}\nFrom case data: ${case_summary} and ${extract_mail.processed_response}\n\n## Extract Information\n- Category and intent from template processor\n- Customer details from email parser\n- Classification and sentiment data\n- Template recommendation from case summary\n\n## Team Signature Selection\nBased on category:\n- \"Account Services\" \u2192 \"Account Services Team\"\n- \"Loan Query\" \u2192 \"Loan Services Team\"\n- \"Fraud\" \u2192 \"Security Team\" \n- \"Dispute\" \u2192 \"Customer Resolution Team\"\n- \"Billing Issue\" \u2192 \"Billing Support Team\"\n- \"General Query\" \u2192 \"Customer Support Team\"\n\n## Create Templates\nBuild templates for all three statuses with:\n- **Professional tone** for neutral/positive sentiment\n- **Empathetic tone** for frustrated customers\n- **Clear, actionable content**\n- **HTML formatting** with \u003cp\u003e tags\n- **Placeholders** for reusability\n\n## Output\n\"TEMPLATES_CREATED - New templates built and case #[number] updated\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \\\"UNRESOLVED\\\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\\n\\n1. Template processor information\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification\\n5. Sentiment analysis\\n\\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \\n\\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 163, \"total_tokens\": 1331, \"estimated_cost\": {\"amount\": 0.04482, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 163,
"estimated_cost": {
"amount": 0.04482,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1331
}
},
"duration_seconds": 5.491348,
"end_time": "2025-08-08T11:58:40.137994",
"message_sent": true,
"start_time": "2025-08-08T11:58:34.646646",
"timestamp": "2025-08-08T11:58:40.137994",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \"UNRESOLVED\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\n\n1. Template processor information\n2. Case summary\n3. Customer information from the email parser\n4. Email classification\n5. Sentiment analysis\n\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \n\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\n__OUTPUTS__ {\"ai_response\": \"I need to create email templates using MCP tools, but I notice that several key pieces of information are marked as \\\"UNRESOLVED\\\" in your request. Before I can proceed with creating the templates, I\u0027ll need the actual data for:\\n\\n1. Template processor information\\n2. Case summary\\n3. Customer information from the email parser\\n4. Email classification\\n5. Sentiment analysis\\n\\nWithout these details, I won\u0027t be able to create appropriate templates that match the customer\u0027s situation, intent, and tone requirements. \\n\\nCould you please provide the actual data for these fields? Once I have this information, I can use the insert_email_templates MCP tool to build comprehensive templates for all three response types (likely initial response, follow-up, and resolution).\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 1168, \"completion_tokens\": 163, \"total_tokens\": 1331, \"estimated_cost\": {\"amount\": 0.04482, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_creator",
"token_usage": {
"completion_tokens": 163,
"estimated_cost": {
"amount": 0.04482,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 1168,
"provider": "openrouter",
"total_tokens": 1331
}
},
"template_processor": {
"agent_type": "assistant",
"ai_response": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
"agent_type": "assistant",
"input_length": 2763,
"model": "anthropic/claude-3.7-sonnet",
"output_length": 1597,
"provider": "openrouter",
"system_message": "You are a Template Processing Agent that finds email templates using MCP tools.\n\n## Your Task\nBased on case summary: ${case_summary}\n\nExtract from summary:\n- Case number\n- Customer request/intent\n- Classification category\n- Template recommendation (resolved/followup/rejected)\n\n## Template Search Process using MCP Tools\n\n**Step 1: Map Category**\nConvert classification to standard categories:\n- \"Fraud Alert/Report\" \u2192 \"Fraud\"\n- \"Account Services\" \u2192 \"Account Services\"\n- \"Technical Support\" \u2192 \"Account Services\"\n- \"Loan Related\" \u2192 \"Loan Query\"\n- \"Dispute Related\" \u2192 \"Dispute\"\n- \"General Inquiry\" \u2192 \"General Query\"\n\n**Step 2: Search Templates using get_email_templates MCP tool (3 attempts)**\nUse structured searches:\n1. Try: category + full intent\n2. If no results: category + simplified intent\n3. If still no results: category only\n\n**Step 3: Evaluate Results**\nFor each template found:\n- Check name and intent for relevance (80%+ match needed)\n- Prefer approved templates (is_approval=true)\n- Select best matching template\n\n**Step 4: Route Decision**\n- If good template found (80%+ match): Template available for personalization\n- If no good templates: Create new templates needed\n\n## Output Format\n**If templates found:**\n\"TEMPLATES_FOUND - Selected template ID: [template_id] for case #[number]\"\n\n**If no suitable templates:**\n\"NO_TEMPLATES_FOUND - Category: [category], Intent: [intent] for case #[number]\"\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\n__OUTPUTS__ {\"ai_response\": \"I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\\n\\n## Case Analysis\\n- **Case Number**: 00001922\\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\\n- **Classification Category**: Dispute (ATM transaction dispute)\\n- **Template Recommendation**: \\\"followup\\\" - Requires investigation of ATM logs and transaction records\\n\\n## Template Search Results\\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\\n\\n1. The correct deployment ID for the template service is different\\n2. The template service is currently unavailable\\n3. The required permissions are not configured correctly\\n\\n## Recommendation\\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \\\"followup\\\" template for ATM deposit disputes that:\\n- Acknowledges receipt of the complaint\\n- Expresses empathy for the customer\u0027s situation\\n- Outlines the investigation process\\n- Provides a timeline for resolution\\n- Includes case reference number for future communication\\n\\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\\n\\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9044, \"completion_tokens\": 876, \"total_tokens\": 9920, \"estimated_cost\": {\"amount\": 0.32388, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"output_format": "text",
"return_code": 0,
"status": "completed",
"stderr": "",
"token_usage": {
"completion_tokens": 876,
"estimated_cost": {
"amount": 0.32388,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 9044,
"provider": "openrouter",
"total_tokens": 9920
}
},
"duration_seconds": 23.774578,
"end_time": "2025-08-08T11:58:34.387869",
"message_sent": true,
"start_time": "2025-08-08T11:58:10.613291",
"timestamp": "2025-08-08T11:58:34.387869",
"worker_executed": true,
"workers_notified": true
},
"model": "anthropic/claude-3.7-sonnet",
"model_client_id": "openrouter_claude_sonnet",
"output": "I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\n\n## Case Analysis\n- **Case Number**: 00001922\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\n- **Classification Category**: Dispute (ATM transaction dispute)\n- **Template Recommendation**: \"followup\" - Requires investigation of ATM logs and transaction records\n\n## Template Search Results\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\n\n1. The correct deployment ID for the template service is different\n2. The template service is currently unavailable\n3. The required permissions are not configured correctly\n\n## Recommendation\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \"followup\" template for ATM deposit disputes that:\n- Acknowledges receipt of the complaint\n- Expresses empathy for the customer\u0027s situation\n- Outlines the investigation process\n- Provides a timeline for resolution\n- Includes case reference number for future communication\n\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\n\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\n__OUTPUTS__ {\"ai_response\": \"I\u0027m encountering issues with accessing the email template tools. Let me analyze the case summary and provide a template recommendation based on the available information:\\n\\n## Case Analysis\\n- **Case Number**: 00001922\\n- **Customer Request/Intent**: ATM deposit issue - check taken but not credited ($1,577.83)\\n- **Classification Category**: Dispute (ATM transaction dispute)\\n- **Template Recommendation**: \\\"followup\\\" - Requires investigation of ATM logs and transaction records\\n\\n## Template Search Results\\nI attempted to search for appropriate email templates using the MCP tools with multiple possible deployment IDs (email-template-server, template-server, email-server), but encountered errors with each attempt. This suggests that either:\\n\\n1. The correct deployment ID for the template service is different\\n2. The template service is currently unavailable\\n3. The required permissions are not configured correctly\\n\\n## Recommendation\\nBased on the case analysis, this is a high-priority dispute case requiring investigation. The appropriate response would be a \\\"followup\\\" template for ATM deposit disputes that:\\n- Acknowledges receipt of the complaint\\n- Expresses empathy for the customer\u0027s situation\\n- Outlines the investigation process\\n- Provides a timeline for resolution\\n- Includes case reference number for future communication\\n\\nNO_TEMPLATES_FOUND - Category: Dispute, Intent: ATM deposit issue - check taken but not credited for case #00001922\\n\\nWould you like me to try searching with a different deployment ID or would you prefer to create a new template for this specific dispute scenario?\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 9044, \"completion_tokens\": 876, \"total_tokens\": 9920, \"estimated_cost\": {\"amount\": 0.32388, \"currency\": \"USD\"}, \"model\": \"anthropic/claude-3.7-sonnet\", \"provider\": \"openrouter\"}}",
"provider": "openrouter",
"return_code": 0,
"status": "completed",
"stderr": "",
"task_id": "template_processor",
"token_usage": {
"completion_tokens": 876,
"estimated_cost": {
"amount": 0.32388,
"currency": "USD"
},
"model": "anthropic/claude-3.7-sonnet",
"prompt_tokens": 9044,
"provider": "openrouter",
"total_tokens": 9920
}
},
"workflow_completion": {
"execution_details": {
"actual_result": {
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115840\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:58:40.399474\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115840\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:58:40.399474\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"return_code": 0,
"status": "completed",
"stderr": ""
},
"duration_seconds": 0.276467,
"end_time": "2025-08-08T11:58:40.470793",
"message_sent": true,
"start_time": "2025-08-08T11:58:40.194326",
"timestamp": "2025-08-08T11:58:40.470793",
"worker_executed": true,
"workers_notified": true
},
"mcp_tools_used": [
"search_cases_by_email",
"create_case",
"get_case",
"manage_duplicate_priority",
"get_email_templates",
"insert_email_templates",
"update_email_content",
"update_case"
],
"output": "============================================================\nBANKING SUPPORT MCP WORKFLOW COMPLETED SUCCESSFULLY\n============================================================\nMCP Tools Used: 8\nDeployment ID: pod-pvvydkco\nTenant ID: 0572fa8d-d7c3-47db-9219-ef40b80d42b7\n============================================================\n{\n \"workflow_id\": \"banking_support_mcp_20250808_115840\",\n \"status\": \"COMPLETED_SUCCESSFULLY\",\n \"timestamp\": \"2025-08-08T11:58:40.399474\",\n \"mcp_tools_used\": [\n \"search_cases_by_email\",\n \"create_case\",\n \"get_case\",\n \"manage_duplicate_priority\",\n \"get_email_templates\",\n \"insert_email_templates\",\n \"update_email_content\",\n \"update_case\"\n ],\n \"phases_completed\": [\n \"email_parsing\",\n \"case_management\",\n \"classification\",\n \"sentiment_analysis\",\n \"case_summary\",\n \"template_processing\",\n \"response_generation\"\n ],\n \"summary\": \"Customer email processed using MCP tools successfully\"\n}\n__OUTPUTS__ {\"workflow_id\": \"banking_support_mcp_20250808_115840\", \"status\": \"COMPLETED_SUCCESSFULLY\", \"timestamp\": \"2025-08-08T11:58:40.399474\", \"mcp_tools_used\": [\"search_cases_by_email\", \"create_case\", \"get_case\", \"manage_duplicate_priority\", \"get_email_templates\", \"insert_email_templates\", \"update_email_content\", \"update_case\"], \"phases_completed\": [\"email_parsing\", \"case_management\", \"classification\", \"sentiment_analysis\", \"case_summary\", \"template_processing\", \"response_generation\"], \"summary\": \"Customer email processed using MCP tools successfully\"}\n",
"phases_completed": [
"email_parsing",
"case_management",
"classification",
"sentiment_analysis",
"case_summary",
"template_processing",
"response_generation"
],
"return_code": 0,
"status": "completed",
"stderr": "",
"summary": "Customer email processed using MCP tools successfully",
"task_id": "workflow_completion",
"timestamp": "2025-08-08T11:58:40.399474",
"workflow_id": "banking_support_mcp_20250808_115840"
}
}