Complete Execution Output (JSON):
{
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.",
"execution_details": {
"actual_result": {
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"model": "gpt-4.1-2025-04-14",
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"provider": "openai",
"system_message": "\u003cpurpose\u003e\nYou are an AI assistant that manages critical Salesforce cases by analyzing customer interactions. Extract case information and handle case updates properly.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number\n2. If it\u0027s a CASE_RETRIEVED_FOR_UPDATE, call get_case() to retrieve details\n3. If it\u0027s a NEW_CASE_CREATED, process as a new case\n4. Extract all relevant information from the customer email\n5. For reply emails, update the case subject with reply count\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result or case reference\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: ALWAYS RETURN CASE INFORMATION\nEven if tools fail, extract and return:\n- Case number from orchestrator result\n- Customer email and details\n- Request summary\n"
},
"input_format": "text",
"model_client_id": "openrouter_claude_sonnet",
"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\\n\\nSummary of Actions:\\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\\n- The subject was updated to include the reply count.\\n- The case remains classified as urgent and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 8695, \"completion_tokens\": 619, \"total_tokens\": 9314, \"estimated_cost\": {\"amount\": 0.29799, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"end_time": "2025-08-19T07:33:31.436713",
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"workers_notified": true
},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "openrouter_claude_sonnet",
"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\\n\\nSummary of Actions:\\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\\n- The subject was updated to include the reply count.\\n- The case remains classified as urgent and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 8695, \"completion_tokens\": 619, \"total_tokens\": 9314, \"estimated_cost\": {\"amount\": 0.29799, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
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},
"case_orchestrator": {
"agent_type": "assistant",
"ai_response": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943",
"execution_details": {
"actual_result": {
"agent_type": "assistant",
"execution_details": {
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"provider": "openai",
"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and end with \"NEW_CASE_CREATED - Case #[new_number]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[original_case_number]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Still create a new case to ensure workflow continues\n- End with \"NEW_CASE_CREATED - Case #[new_case_number]\"\n\n## CRITICAL RULES\n1. ALWAYS extract actual case numbers from tool responses\n2. ALWAYS end with one of the three exact status phrases above\n3. If any tool fails, create a new case to keep workflow moving\n4. Never return technical error messages - always provide a status\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001943\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5173, \"completion_tokens\": 55, \"total_tokens\": 5228, \"estimated_cost\": {\"amount\": 0.15849, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
"model": "gpt-4.1-2025-04-14",
"model_client_id": "gpt4.1",
"output": "CASE_RETRIEVED_FOR_UPDATE - Case #00001943\n__OUTPUTS__ {\"ai_response\": \"CASE_RETRIEVED_FOR_UPDATE - Case #00001943\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5173, \"completion_tokens\": 55, \"total_tokens\": 5228, \"estimated_cost\": {\"amount\": 0.15849, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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},
"classification_agent": {
"agent_type": "assistant",
"ai_response": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on a credit card dispute involving a significant amount ($1,299.99), has submitted required documents, and is concerned about an upcoming payment due date. Immediate attention is required to resolve the dispute and prevent potential financial impact.\",\n \"confidence_score\": 0.98\n }\n}",
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"provider": "openai",
"system_message": "You are an AI assistant that classifies customer emails for a financial institution.\n\nClassify the email and return ONLY a JSON response in this exact format:\n\n{\n \"classification\": {\n \"priority\": \"High\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"Explanation for classification\",\n \"confidence_score\": 0.95\n }\n}\n\nPriority levels: \"Urgent\", \"High\", \"Medium\", \"Low\"\n\nCommon tags:\n- Fraud Alert/Report\n- Dispute Related \n- Transaction Issues\n- Account Services\n- Loan Related\n- Technical Support\n- General Inquiry\n"
},
"input_format": "text",
"model_client_id": "gpt4.1",
"output": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on a credit card dispute involving a significant amount ($1,299.99), has submitted required documents, and is concerned about an upcoming payment due date. Immediate attention is required to resolve the dispute and prevent potential financial impact.\",\n \"confidence_score\": 0.98\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"Urgent\\\",\\n \\\"tags\\\": [\\\"Dispute Related\\\", \\\"Transaction Issues\\\"],\\n \\\"justification\\\": \\\"The customer is urgently following up on a credit card dispute involving a significant amount ($1,299.99), has submitted required documents, and is concerned about an upcoming payment due date. Immediate attention is required to resolve the dispute and prevent potential financial impact.\\\",\\n \\\"confidence_score\\\": 0.98\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 527, \"completion_tokens\": 97, \"total_tokens\": 624, \"estimated_cost\": {\"amount\": 0.02163, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "{\n \"classification\": {\n \"priority\": \"Urgent\",\n \"tags\": [\"Dispute Related\", \"Transaction Issues\"],\n \"justification\": \"The customer is urgently following up on a credit card dispute involving a significant amount ($1,299.99), has submitted required documents, and is concerned about an upcoming payment due date. Immediate attention is required to resolve the dispute and prevent potential financial impact.\",\n \"confidence_score\": 0.98\n }\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"classification\\\": {\\n \\\"priority\\\": \\\"Urgent\\\",\\n \\\"tags\\\": [\\\"Dispute Related\\\", \\\"Transaction Issues\\\"],\\n \\\"justification\\\": \\\"The customer is urgently following up on a credit card dispute involving a significant amount ($1,299.99), has submitted required documents, and is concerned about an upcoming payment due date. Immediate attention is required to resolve the dispute and prevent potential financial impact.\\\",\\n \\\"confidence_score\\\": 0.98\\n }\\n}\", \"model_client_id\": \"gpt4.1\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 527, \"completion_tokens\": 97, \"total_tokens\": 624, \"estimated_cost\": {\"amount\": 0.02163, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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{
"condition": "contains(${case_orchestrator.ai_response}, \"DUPLICATE_PROCESSED\")",
"name": "duplicate_workflow",
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},
{
"condition": "contains(${case_orchestrator.ai_response}, \"NEW_CASE_CREATED\") || contains(${case_orchestrator.ai_response}, \"CASE_RETRIEVED_FOR_UPDATE\")",
"name": "analysis_workflow",
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"output": "Route selected: continue_analysis\n__OUTPUTS__ {\"router_type\": \"condition\", \"selected_route\": \"continue_analysis\", \"route_reason\": \"no_conditions_matched\", \"evaluation_details\": {}, \"all_conditions_checked\": [{\"name\": \"duplicate_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"DUPLICATE_PROCESSED\\\")\", \"result\": false, \"route\": \"duplicate_end\"}, {\"name\": \"analysis_workflow\", \"condition\": \"contains(${case_orchestrator.ai_response}, \\\"NEW_CASE_CREATED\\\") || contains(${case_orchestrator.ai_response}, \\\"CASE_RETRIEVED_FOR_UPDATE\\\")\", \"result\": false, \"route\": \"continue_analysis\"}], \"duration_seconds\": 0.000468, \"started_at\": \"2025-08-19T07:33:15.879625\", \"ended_at\": \"2025-08-19T07:33:15.880093\"}",
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"sentiment_analysis_agent": {
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"ai_response": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is concerned about the lack of response regarding a disputed charge and is anxious due to an upcoming payment deadline, indicating urgency and a moderate level of frustration.\"\n}",
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"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
},
"input_format": "text",
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"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is concerned about the lack of response regarding a disputed charge and is anxious due to an upcoming payment deadline, indicating urgency and a moderate level of frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is concerned about the lack of response regarding a disputed charge and is anxious due to an upcoming payment deadline, indicating urgency and a moderate level of frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 543, \"completion_tokens\": 89, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.00405, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
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"output": "{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"The customer is concerned about the lack of response regarding a disputed charge and is anxious due to an upcoming payment deadline, indicating urgency and a moderate level of frustration.\"\n}\n__OUTPUTS__ {\"ai_response\": \"{\\n \\\"sentiment_score\\\": -0.4,\\n \\\"primary_tone\\\": \\\"Concerned\\\",\\n \\\"emotional_indicators\\\": {\\n \\\"frustration_level\\\": \\\"Medium\\\",\\n \\\"satisfaction\\\": \\\"Low\\\"\\n },\\n \\\"context_notes\\\": \\\"The customer is concerned about the lack of response regarding a disputed charge and is anxious due to an upcoming payment deadline, indicating urgency and a moderate level of frustration.\\\"\\n}\", \"model_client_id\": \"gpt4_sentiment\", \"agent_type\": \"assistant\", \"model\": \"gpt-4o\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 543, \"completion_tokens\": 89, \"total_tokens\": 632, \"estimated_cost\": {\"amount\": 0.00405, \"currency\": \"USD\"}, \"model\": \"gpt-4o\", \"provider\": \"openai\"}}",
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"status": "SUCCESS",
"summary_agent": {
"agent_type": "assistant",
"ai_response": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\u2019s payment due date and credit standing.\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED",
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"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis. If update_case tool fails, continue anyway and provide the summary.\n\n## PROCESS\n\n**Step 1: Extract Information**\n- Case number from case context agent\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 2: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 3: Try to Update Case Record**\nTry to call update_case with:\n- case_number: extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n\n**Step 4: End with Required Phrases**\nAlways end with:\n\"Comprehensive analysis complete for Case #[number]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n"
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"output": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\u2019s payment due date and credit standing.\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview\\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\\n\\nCompleted Steps\\n- Customer submitted all required dispute documentation last week.\\n- The disputed amount ($1,299.99) remains on the customer\\u2019s statement.\\n- No follow-up communication or status update has been provided to the customer since document submission.\\n\\nRecommended Actions\\n1. Immediately acknowledge receipt of the customer\\u2019s documents and apologize for the delay in response.\\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\\u2019s payment due date and credit standing.\\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\\n\\nTemplate Recommendation\\nRecommended template: \\\"followup\\\"\\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\\n\\nKey Insights\\n- The customer\\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\\n\\nCritical Considerations\\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\\n- Ensure all actions and communications are documented for compliance and audit purposes.\\n\\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4201, \"completion_tokens\": 1333, \"total_tokens\": 5534, \"estimated_cost\": {\"amount\": 0.20601, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\u2019s payment due date and credit standing.\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview\\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\\n\\nCompleted Steps\\n- Customer submitted all required dispute documentation last week.\\n- The disputed amount ($1,299.99) remains on the customer\\u2019s statement.\\n- No follow-up communication or status update has been provided to the customer since document submission.\\n\\nRecommended Actions\\n1. Immediately acknowledge receipt of the customer\\u2019s documents and apologize for the delay in response.\\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\\u2019s payment due date and credit standing.\\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\\n\\nTemplate Recommendation\\nRecommended template: \\\"followup\\\"\\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\\n\\nKey Insights\\n- The customer\\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\\n\\nCritical Considerations\\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\\n- Ensure all actions and communications are documented for compliance and audit purposes.\\n\\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\\nSUMMARY_PHASE_COMPLETED\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 4201, \"completion_tokens\": 1333, \"total_tokens\": 5534, \"estimated_cost\": {\"amount\": 0.20601, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"task_outputs": {
"case_context_agent": {
"agent_type": "assistant",
"ai_response": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.",
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"system_message": "\u003cpurpose\u003e\nYou are an AI assistant that manages critical Salesforce cases by analyzing customer interactions. Extract case information and handle case updates properly.\n\u003c/purpose\u003e\n\n\u003cworkflow\u003e\n1. Parse the case orchestrator result to extract the case number\n2. If it\u0027s a CASE_RETRIEVED_FOR_UPDATE, call get_case() to retrieve details\n3. If it\u0027s a NEW_CASE_CREATED, process as a new case\n4. Extract all relevant information from the customer email\n5. For reply emails, update the case subject with reply count\n\u003c/workflow\u003e\n\n\u003cdata_extraction\u003e\nFor all emails, extract:\n- contact_email: Extract ONLY the email address from the sender field\n- subject: Extract the exact subject line\n- email_body: Use the complete content of the email\n- case_number: Extract from orchestrator result or case reference\n- disputed_amount: Extract amount if explicitly disputed (numeric value only)\n- description: Create a concise 1-2 sentence summary\n\u003c/data_extraction\u003e\n\n## IMPORTANT: ALWAYS RETURN CASE INFORMATION\nEven if tools fail, extract and return:\n- Case number from orchestrator result\n- Customer email and details\n- Request summary\n"
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"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\\n\\nSummary of Actions:\\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\\n- The subject was updated to include the reply count.\\n- The case remains classified as urgent and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 8695, \"completion_tokens\": 619, \"total_tokens\": 9314, \"estimated_cost\": {\"amount\": 0.29799, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "Case Information Extracted:\n\n- case_number: 00001943\n- contact_email: michael.johnson@email.com\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\n- disputed_amount: 1299.99\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\n\nSummary of Actions:\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\n- The subject was updated to include the reply count.\n- The case remains classified as urgent and requires immediate review and response.\n__OUTPUTS__ {\"ai_response\": \"Case Information Extracted:\\n\\n- case_number: 00001943\\n- contact_email: michael.johnson@email.com\\n- subject: RE: Case #00001943 - Credit card dispute update (Reply #1)\\n- email_body: Hi, I\u0027m following up on my dispute case #00001943. I submitted the documents you requested last week but haven\u0027t heard back. The disputed amount of $1,299.99 is still showing on my statement. Can you please provide an update on the investigation status? This is urgent as my payment is due soon. Thanks, Michael\\n- disputed_amount: 1299.99\\n- description: Michael Johnson is urgently following up on his credit card dispute for $1,299.99. He submitted all requested documents last week but has not received a response, and the disputed amount remains on his statement with a payment due soon.\\n\\nSummary of Actions:\\n- The case was updated to reflect the customer\u0027s follow-up and urgency.\\n- The subject was updated to include the reply count.\\n- The case remains classified as urgent and requires immediate review and response.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 8695, \"completion_tokens\": 619, \"total_tokens\": 9314, \"estimated_cost\": {\"amount\": 0.29799, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"system_message": "# Case Orchestrator Agent - Phase 1: Case Detection/Creation\n\nYou are responsible for the FIRST PHASE of the workflow: case detection and creation/retrieval.\n\n## CRITICAL: ALWAYS END WITH ONE OF THESE EXACT PHRASES\n- \"DUPLICATE_PROCESSED - Case linked to #[number]\"\n- \"CASE_RETRIEVED_FOR_UPDATE - Case #[number]\" \n- \"NEW_CASE_CREATED - Case #[number]\"\n\n## YOUR PROCESS\n\n**Step 1: Parse Input and Detect Duplicates**\n- Extract email address from sender field\n- Check for case references in subject/body (Case #XXXXX, Re:, ticket number)\n- Use search_cases_by_email to find existing cases\n- Analyze for duplicate content and core issue similarity\n\n**Step 2: Handle Based on Detection Results**\n\n**If CASE_REFERENCE_DETECTED:**\n- Extract case number from subject/body\n- Use get_case to retrieve case details\n- If case exists: End with \"CASE_RETRIEVED_FOR_UPDATE - Case #[actual_case_number]\"\n- If case doesn\u0027t exist: Create new case and end with \"NEW_CASE_CREATED - Case #[new_number]\"\n\n**If DUPLICATE_FOUND:**\n- Create duplicate case with create_case (status: \"Rejected\")\n- Call manage_duplicate_priority for priority escalation\n- Call send_duplicate_acknowledgement to notify customer\n- End with \"DUPLICATE_PROCESSED - Case linked to #[original_case_number]\"\n\n**If NO_DUPLICATE and NO_CASE_REFERENCE:**\n- Create new case with create_case\n- Extract actual CaseNumber from response\n- End with \"NEW_CASE_CREATED - Case #[actual_case_number]\"\n\n**If TECHNICAL_ERROR (like case not found):**\n- Still create a new case to ensure workflow continues\n- End with \"NEW_CASE_CREATED - Case #[new_case_number]\"\n\n## CRITICAL RULES\n1. ALWAYS extract actual case numbers from tool responses\n2. ALWAYS end with one of the three exact status phrases above\n3. If any tool fails, create a new case to keep workflow moving\n4. Never return technical error messages - always provide a status\n"
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"system_message": "You are a sentiment analysis agent. Analyze the customer email and return ONLY a JSON response:\n\n{\n \"sentiment_score\": -0.4,\n \"primary_tone\": \"Concerned\",\n \"emotional_indicators\": {\n \"frustration_level\": \"Medium\",\n \"satisfaction\": \"Low\"\n },\n \"context_notes\": \"Brief explanation\"\n}\n\nSentiment score: -1.0 to 1.0\nPrimary tone: Angry, Frustrated, Concerned, Neutral, Satisfied, Appreciative, Mixed\nFrustration level: None, Low, Medium, High\nSatisfaction: Very Low, Low, Neutral, High, Very High, Mixed\n"
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"ai_response": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\u2019s payment due date and credit standing.\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED",
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"system_message": "# Summary Agent - Phase 2: Comprehensive Case Analysis\n\nCreate a comprehensive case analysis. If update_case tool fails, continue anyway and provide the summary.\n\n## PROCESS\n\n**Step 1: Extract Information**\n- Case number from case context agent\n- Customer details from email\n- Classification results\n- Sentiment analysis\n\n**Step 2: Create Summary**\nProvide a detailed analysis with these sections:\n- Case Overview\n- Completed Steps \n- Recommended Actions\n- Template Recommendation (choose: \"resolved\", \"followup\", or \"rejected\")\n- Key Insights\n- Critical Considerations\n\n**Step 3: Try to Update Case Record**\nTry to call update_case with:\n- case_number: extracted case number\n- ai_summary_content: complete formatted summary\n- priority: from classification\n- request_type: from classification tags\n- recommended_template: \"resolved\", \"followup\", or \"rejected\"\n- disputed_amount: if applicable\n\n**IMPORTANT: If update_case fails, continue anyway**\n- Don\u0027t let tool failures stop the workflow\n- Still provide the complete summary\n- Note the update issue but proceed\n\n**Step 4: End with Required Phrases**\nAlways end with:\n\"Comprehensive analysis complete for Case #[number]. Priority: [level]. Sentiment: [tone]. Ready for agent response.\"\n\"SUMMARY_PHASE_COMPLETED\"\n"
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"output": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. 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Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview\\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\\n\\nCompleted Steps\\n- Customer submitted all required dispute documentation last week.\\n- The disputed amount ($1,299.99) remains on the customer\\u2019s statement.\\n- No follow-up communication or status update has been provided to the customer since document submission.\\n\\nRecommended Actions\\n1. Immediately acknowledge receipt of the customer\\u2019s documents and apologize for the delay in response.\\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\\n3. Provide the customer with a clear update on the current status of the dispute and estimated resolution timeline.\\n4. If possible, place a temporary hold or adjustment on the disputed amount to prevent any negative impact on the customer\\u2019s payment due date and credit standing.\\n5. Ensure ongoing communication with the customer until the dispute is fully resolved.\\n\\nTemplate Recommendation\\nRecommended template: \\\"followup\\\"\\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\\n\\nKey Insights\\n- The customer\\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\\n\\nCritical Considerations\\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\\n- Ensure all actions and communications are documented for compliance and audit purposes.\\n\\nComprehensive analysis complete for Case #00001943. 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"output": "Case Overview\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\n\nCompleted Steps\n- Customer submitted all required dispute documentation last week.\n- The disputed amount ($1,299.99) remains on the customer\u2019s statement.\n- No follow-up communication or status update has been provided to the customer since document submission.\n\nRecommended Actions\n1. Immediately acknowledge receipt of the customer\u2019s documents and apologize for the delay in response.\n2. Prioritize review of the submitted documentation and expedite the dispute investigation process.\n3. 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Ensure ongoing communication with the customer until the dispute is fully resolved.\n\nTemplate Recommendation\nRecommended template: \"followup\"\nA follow-up template is most appropriate, as the case is unresolved and requires urgent attention and communication with the customer.\n\nKey Insights\n- The customer\u2019s sentiment is primarily concerned, with moderate frustration and low satisfaction due to lack of response.\n- The dispute involves a significant amount, increasing the potential financial impact if not addressed promptly.\n- Timely communication and action are critical to prevent further dissatisfaction and potential escalation.\n\nCritical Considerations\n- The urgency of the case is high due to the upcoming payment deadline and the risk of financial or credit impact to the customer.\n- Failure to respond promptly may result in loss of customer trust and possible regulatory implications.\n- Ensure all actions and communications are documented for compliance and audit purposes.\n\nComprehensive analysis complete for Case #00001943. Priority: Urgent. Sentiment: Concerned. Ready for agent response.\nSUMMARY_PHASE_COMPLETED\n__OUTPUTS__ {\"ai_response\": \"Case Overview\\nCase #00001943 involves a credit card dispute raised by Michael Johnson regarding a charge of $1,299.99. The customer has already submitted all requested documentation but has not received any update on the investigation. The urgency is heightened by an impending payment due date, and the customer is expressing concern and moderate frustration over the lack of response.\\n\\nCompleted Steps\\n- Customer submitted all required dispute documentation last week.\\n- The disputed amount ($1,299.99) remains on the customer\\u2019s statement.\\n- No follow-up communication or status update has been provided to the customer since document submission.\\n\\nRecommended Actions\\n1. Immediately acknowledge receipt of the customer\\u2019s documents and apologize for the delay in response.\\n2. 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"ai_response": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.",
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"system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. Generate the final response by either using existing templates or creating new ones, and ALWAYS display the final template content in your response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number \n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates**\nUse get_template_from_vector_search with:\n- query: Customer\u0027s specific intent/request\n- category: Mapped category\n- limit: 5\n\n**Step 4: Evaluate Template Matches**\nFor each template returned, analyze if it matches the customer\u0027s case (similarity \u003e 0.6).\n\n**Step 5A: If Good Template Found**\n1. Use get_template_by_id to retrieve full template details\n2. Personalize the templates by replacing placeholders:\n - [Customer Name] \u2192 actual customer name\n - [Case Number] \u2192 actual case number \n - [Specific Details] \u2192 case-specific information\n3. Use update_email_content to update the case\n4. Display the personalized template content in your response\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template\"\n\n**Step 5B: If No Good Template Found (MANDATORY TOOL USAGE)**\n\n**STEP 1: MANDATORY - Call insert_email_templates tool**\nYou MUST call insert_email_templates tool with these EXACT parameters:\n\nExample call format:\n```\ninsert_email_templates(\n case_number=\"00001234\",\n recommended_template=\"followup\",\n name=\"Customer Inquiry Response for [specific request]\",\n category=\"General Query\",\n intent=\"Customer wants to know about [specific topic]\",\n tone=\"Professional\",\n signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n resolved_template={\n \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for contacting us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eWe are pleased to inform you that [resolution details].\u003c/p\u003e\u003cp\u003eShould you have any further questions, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n },\n followup_template={\n \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for your patience regarding your inquiry about [Specific Details].\u003c/p\u003e\u003cp\u003eWe are currently reviewing your request and will provide you with a complete response within [Expected Timeline].\u003c/p\u003e\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n },\n rejected_template={\n \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for reaching out to us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eAfter careful review, we regret to inform you that [reason for rejection].\u003c/p\u003e\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps].\u003c/p\u003e\u003cp\u003ePlease feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n }\n)\n```\n\n**STEP 2: MANDATORY - Display Tool Response**\nAfter calling insert_email_templates, you MUST display the complete tool response:\n```\nINSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n[Show the complete response from the tool - success/error/data returned]\n```\n\n**STEP 3: Personalize Templates for Current Case**\nAfter successful tool call, personalize the templates:\n- Replace [Customer Name] with actual customer name\n- Replace [Case Number] with actual case number\n- Replace [Specific Details] with case-specific information\n- Replace [Expected Timeline] with appropriate timeframe\n\n**STEP 4: Display Final Template Content**\nShow the personalized templates in your response\n\n**STEP 5: Success Message**\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id_from_tool_response]\"\n\n**ABSOLUTELY CRITICAL REQUIREMENTS:**\n1. You MUST call insert_email_templates tool - no exceptions\n2. You MUST show the tool response - success or error\n3. You MUST create templates with placeholders first, then personalize\n4. NEVER skip the tool call - always use it to store in database\n5. If tool call fails, show the error and still provide manual templates\n\n**CRITICAL: ALWAYS SHOW TEMPLATE CONTENT**\nWhether using existing or creating new templates, your response must include:\n```\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nFollowup Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nRejected Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n```\n\n**NEVER fail - always provide template content and success message**\n"
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"output": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\n__OUTPUTS__ {\"ai_response\": \"INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\\n{\\n \\\"success\\\": false,\\n \\\"error\\\": \\\"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\\\",\\n \\\"deployment_id\\\": \\\"pod-ggc88m2l\\\",\\n \\\"tool_name\\\": \\\"insert_email_templates\\\",\\n \\\"execution_time_ms\\\": 0,\\n \\\"server_logs\\\": []\\n}\\n\\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\\n\\nFINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: Update on Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: Regarding Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5710, \"completion_tokens\": 1214, \"total_tokens\": 6924, \"estimated_cost\": {\"amount\": 0.24414, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\n__OUTPUTS__ {\"ai_response\": \"INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\\n{\\n \\\"success\\\": false,\\n \\\"error\\\": \\\"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\\\",\\n \\\"deployment_id\\\": \\\"pod-ggc88m2l\\\",\\n \\\"tool_name\\\": \\\"insert_email_templates\\\",\\n \\\"execution_time_ms\\\": 0,\\n \\\"server_logs\\\": []\\n}\\n\\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\\n\\nFINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: Update on Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: Regarding Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5710, \"completion_tokens\": 1214, \"total_tokens\": 6924, \"estimated_cost\": {\"amount\": 0.24414, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"ai_response": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.",
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"system_message": "# Template Router Agent - Final Phase\n\nYou are the FINAL step in the workflow. Generate the final response by either using existing templates or creating new ones, and ALWAYS display the final template content in your response.\n\n## YOUR COMPLETE PROCESS\n\n**Step 1: Extract Information**\nFrom the summary, extract:\n- Case number \n- Customer name and email\n- Customer intent/request\n- Classification category\n- Recommended template type\n- Sentiment information\n\n**Step 2: Map Category**\nMap classification tags to one of: \"Account Services\", \"Dispute\", \"Fraud\", \"General Query\", \"Loan Query\", \"Billing Issue\"\n\n**Step 3: Search for Existing Templates**\nUse get_template_from_vector_search with:\n- query: Customer\u0027s specific intent/request\n- category: Mapped category\n- limit: 5\n\n**Step 4: Evaluate Template Matches**\nFor each template returned, analyze if it matches the customer\u0027s case (similarity \u003e 0.6).\n\n**Step 5A: If Good Template Found**\n1. Use get_template_by_id to retrieve full template details\n2. Personalize the templates by replacing placeholders:\n - [Customer Name] \u2192 actual customer name\n - [Case Number] \u2192 actual case number \n - [Specific Details] \u2192 case-specific information\n3. Use update_email_content to update the case\n4. Display the personalized template content in your response\n5. End with: \"EMAIL_CONTENT_UPDATED_SUCCESSFULLY using existing template\"\n\n**Step 5B: If No Good Template Found (MANDATORY TOOL USAGE)**\n\n**STEP 1: MANDATORY - Call insert_email_templates tool**\nYou MUST call insert_email_templates tool with these EXACT parameters:\n\nExample call format:\n```\ninsert_email_templates(\n case_number=\"00001234\",\n recommended_template=\"followup\",\n name=\"Customer Inquiry Response for [specific request]\",\n category=\"General Query\",\n intent=\"Customer wants to know about [specific topic]\",\n tone=\"Professional\",\n signature=\"\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\",\n resolved_template={\n \"subject\": \"Your Inquiry - Case [Case Number] - Resolved\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for contacting us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eWe are pleased to inform you that [resolution details].\u003c/p\u003e\u003cp\u003eShould you have any further questions, please don\u0027t hesitate to contact us.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n },\n followup_template={\n \"subject\": \"Update on Your Inquiry - Case [Case Number]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for your patience regarding your inquiry about [Specific Details].\u003c/p\u003e\u003cp\u003eWe are currently reviewing your request and will provide you with a complete response within [Expected Timeline].\u003c/p\u003e\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n },\n rejected_template={\n \"subject\": \"Regarding Your Inquiry - Case [Case Number]\",\n \"body\": \"\u003cp\u003eDear [Customer Name],\u003c/p\u003e\u003cp\u003eThank you for reaching out to us regarding [Specific Details].\u003c/p\u003e\u003cp\u003eAfter careful review, we regret to inform you that [reason for rejection].\u003c/p\u003e\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps].\u003c/p\u003e\u003cp\u003ePlease feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\u003cp\u003eBest Regards,\u003c/p\u003e\u003cp\u003eCustomer Support Team\u003c/p\u003e\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\"\n }\n)\n```\n\n**STEP 2: MANDATORY - Display Tool Response**\nAfter calling insert_email_templates, you MUST display the complete tool response:\n```\nINSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n[Show the complete response from the tool - success/error/data returned]\n```\n\n**STEP 3: Personalize Templates for Current Case**\nAfter successful tool call, personalize the templates:\n- Replace [Customer Name] with actual customer name\n- Replace [Case Number] with actual case number\n- Replace [Specific Details] with case-specific information\n- Replace [Expected Timeline] with appropriate timeframe\n\n**STEP 4: Display Final Template Content**\nShow the personalized templates in your response\n\n**STEP 5: Success Message**\nEnd with: \"TEMPLATE_CREATED_SUCCESSFULLY and stored in database with ID: [template_id_from_tool_response]\"\n\n**ABSOLUTELY CRITICAL REQUIREMENTS:**\n1. You MUST call insert_email_templates tool - no exceptions\n2. You MUST show the tool response - success or error\n3. You MUST create templates with placeholders first, then personalize\n4. NEVER skip the tool call - always use it to store in database\n5. If tool call fails, show the error and still provide manual templates\n\n**CRITICAL: ALWAYS SHOW TEMPLATE CONTENT**\nWhether using existing or creating new templates, your response must include:\n```\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nFollowup Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n\nRejected Template:\nSubject: [Personalized Subject]\nBody: [Personalized Body Content]\n```\n\n**NEVER fail - always provide template content and success message**\n"
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"output": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\n__OUTPUTS__ {\"ai_response\": \"INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\\n{\\n \\\"success\\\": false,\\n \\\"error\\\": \\\"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\\\",\\n \\\"deployment_id\\\": \\\"pod-ggc88m2l\\\",\\n \\\"tool_name\\\": \\\"insert_email_templates\\\",\\n \\\"execution_time_ms\\\": 0,\\n \\\"server_logs\\\": []\\n}\\n\\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\\n\\nFINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: Update on Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: Regarding Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5710, \"completion_tokens\": 1214, \"total_tokens\": 6924, \"estimated_cost\": {\"amount\": 0.24414, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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"output": "INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\n{\n \"success\": false,\n \"error\": \"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\",\n \"deployment_id\": \"pod-ggc88m2l\",\n \"tool_name\": \"insert_email_templates\",\n \"execution_time_ms\": 0,\n \"server_logs\": []\n}\n\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\n\nFINAL TEMPLATE CONTENT:\n\nResolved Template:\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nFollowup Template:\nSubject: Update on Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nRejected Template:\nSubject: Regarding Your Credit Card Dispute - Case 00001943\nBody: \n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\n\u003cp\u003eBest Regards,\u003c/p\u003e\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\n\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\n__OUTPUTS__ {\"ai_response\": \"INSERT_EMAIL_TEMPLATES TOOL RESPONSE:\\n{\\n \\\"success\\\": false,\\n \\\"error\\\": \\\"Invalid JSON arguments: Expecting \u0027,\u0027 delimiter: line 1 column 2467 (char 2466)\\\",\\n \\\"deployment_id\\\": \\\"pod-ggc88m2l\\\",\\n \\\"tool_name\\\": \\\"insert_email_templates\\\",\\n \\\"execution_time_ms\\\": 0,\\n \\\"server_logs\\\": []\\n}\\n\\nDue to a formatting error, the template could not be stored in the database automatically. However, here are the personalized templates for your urgent case:\\n\\nFINAL TEMPLATE CONTENT:\\n\\nResolved Template:\\nSubject: Your Credit Card Dispute - Case 00001943 - Resolved\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for your patience regarding your credit card dispute for the $1,299.99 charge. We are pleased to inform you that your dispute has been resolved in your favor, and the amount has been adjusted on your statement. No further action is required on your part.\u003c/p\u003e\\n\u003cp\u003eIf you have any further questions or concerns, please don\u0027t hesitate to contact us.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nFollowup Template:\\nSubject: Update on Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for submitting all required documentation regarding your dispute of the $1,299.99 charge. We sincerely apologize for the delay in our response and understand the urgency due to your upcoming payment due date.\u003c/p\u003e\\n\u003cp\u003eWe are actively reviewing your case and have prioritized your dispute for expedited investigation. We expect to provide you with a comprehensive update within 3 business days. In the meantime, we are taking steps to ensure the disputed amount does not negatively impact your payment or credit standing.\u003c/p\u003e\\n\u003cp\u003eWe appreciate your patience and will keep you updated on our progress.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nRejected Template:\\nSubject: Regarding Your Credit Card Dispute - Case 00001943\\nBody: \\n\u003cp\u003eDear Michael Johnson,\u003c/p\u003e\\n\u003cp\u003eThank you for providing the necessary documentation for your dispute of the $1,299.99 charge. After careful review, we regret to inform you that we are unable to approve your dispute at this time due to [reason for rejection].\u003c/p\u003e\\n\u003cp\u003eHowever, we would like to suggest [alternative solution or next steps]. Please feel free to contact us if you have any questions or require further assistance.\u003c/p\u003e\\n\u003cp\u003eBest Regards,\u003c/p\u003e\\n\u003cp\u003eCustomer Support Team\u003c/p\u003e\\n\u003cp\u003eNationwide/ XYZ Bank\u003c/p\u003e\\n\\nTEMPLATE_CREATED_SUCCESSFULLY (manual fallback due to tool error). Please ensure these templates are stored in your system for compliance and future use.\", \"model_client_id\": \"openrouter_claude_sonnet\", \"agent_type\": \"assistant\", \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\", \"status\": \"completed\", \"token_usage\": {\"prompt_tokens\": 5710, \"completion_tokens\": 1214, \"total_tokens\": 6924, \"estimated_cost\": {\"amount\": 0.24414, \"currency\": \"USD\"}, \"model\": \"gpt-4.1-2025-04-14\", \"provider\": \"openai\"}}",
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